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Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Senior Manager Client Services Ops, East-Majors oversees a team of Account Managers, Team Leads, and Managers, providing guidance and support as needed. The Senior Manager plays a critical role in leading and directing teams to ensure exceptional customer service delivery and retention of our clients. The role will work collaboratively with leaders within the department and across the organization. This role is not only dedicated to our commitment to servicing our clients, but also growing our team leads and managers within the service organization. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Managing, the execution of strategic initiatives to achieve expected goals and meet committed service level agreements., • Building a culture of engagement and accountability. Responsible for personnel staffing, morale, measurement, decreasing turnover and employee development., • Responsible for development and accountability of Key Performance Indicators and reporting the KPIs to senior management., • Responsible for evaluating processes involving internal and external partners and collaborating with those partners to improve them., • Ensuring effective communication between Account Managers and all internal and external partners both verbally and in writing. Provide necessary coaching when necessary., • Leading the team to achieve customer service and financial targets while being accountable to the approved fiscal budget., • Key examples include customer retention, employee retention, and customer satisfaction. Education and Experience • Preferred bachelor’s degree or 7-10 years of relevant experience., • 5+ years in an operational management role in a high-volume environment., • Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training., • Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required., • Experience managing employees working on both task oriented and project driven tasks a strong plus., • Experience managing tasks in a matrix project management environment is a strong plus., • Experience developing and driving adoption of cross departmental processes preferred., • Experience collecting data and driving development priorities using a data focused approach is a plus., • Experience working with payroll and/or HR data a huge plus!, • Extensive experience with a multi-customer product required., • Demonstrated use of a Process Improvement methodology is required., • Strong communication skills with external parties required. Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $98,000 – $140,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws. Requirements:

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY. location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Retirement Services Account Manager provides Tier 1 support to plan sponsors regarding retirement plan operations. The Account Manager assists with recordkeeping functions, payroll integration, compliance testing, and general plan administration inquiries. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Respond to client inquiries related to retirement plan transactions, payroll feeds, and compliance testing., • Troubleshoot issues relating to data transmission or payroll connectivity, identifying patterns, and proposing solutions., • Provide basic guidance and clear answers on plan features, contribution limits, and operational procedures., • Escalate complex issues to support external partners as needed., • Maintain accurate documentation of client interactions and resolutions., • Support annual testing and reporting cycles by coordinating data collection and validation., • Follow established processes and scripts to ensure consistent, compliant support delivery. Education and Experience • Bachelor’s degree required, • Minimum of 1 year of experience in customer service or client interfacing role, preferably in retirement or financial service, • Proficiency in Microsoft Office, • Strong interpersonal verbal and written communication skills with the ability to explain processes and instructions clearly., • Ability to manage a high volume of inbound inquiries while prioritizing tasks effectively., • Dependability in meeting service-level expectations and turnaround times., • Strong attention to detail and problem-solving skills. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $ 41,000 - $ 58,500/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Requirements:

Job DescriptionJob Title: Buyer Job Description Oversee the upstream supply chain to deliver excellent customer service and operational excellence by managing effective material and information flow from suppliers to the point of use. This role requires full ownership for exceptional supplier on-time delivery, while maximizing process efficiencies and reducing inventory levels. Responsibilities • Parameterize raw material and purchase part SKU, ensuring alignment with business requirements., • Manage supplier master data within the ERP system and handle escalations regarding supplier agreements., • Utilize inventory tools and techniques to ensure optimal inventory availability, including right-sizing for raw materials and purchased goods in transit., • Measure and report supply base performance for on-time delivery, lead time, and order quantity., • Build and maintain collaborative relationships with suppliers to achieve supply chain requirements., • Act as the first level of escalation for shortages and expedite resolution while implementing performance improvement projects with suppliers., • Manage product portfolio, lifecycle, and NPI process with suppliers to minimize supply disruptions and obsolete inventory., • Develop the supply base using lean methodology to ensure processes and systems meet operational excellence standards., • Support center-led sourcing team with supplier development activities. Essential Skills • Experience in purchasing, inventory management, and supplier management., • Proficiency in ERP systems., • Skills in process improvement and lean methodology., • Experience with NPI (new product introductions) and negotiation skills., • Capability in managing 20-50 purchase orders per week. Additional Skills & Qualifications • 2-3 years of experience in supply chain or procurement., • Preferred experience in the manufacturing supply chain., • Some type of ERP experience. Work Environment The role is based onsite at the Rochester plant with a hybrid setup (3 days in-office, 2 remote with alternating days). It offers flexible start times (6 AM - 8:30 AM) but requires flexibility for international supplier interactions, comprising 75% international work. The role operates under the supervision of the Supply Chain Manager, who oversees a team of buyers and production planners. Buyers specialize by commodity/SKUs, managing specific suppliers and components across three product lines. Job Type & Location This is a Contract to Hire position based out of Rochester, NY. Pay and Benefits The pay range for this position is $30.00 - $36.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rochester,NY. Application Deadline This position is anticipated to close on Jun 29, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Account Manager II is pivotal in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager II assumes full responsibility for maintaining and enhancing client relationships. Responsibilities • Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary., • Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions., • Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction., • Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed., • System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners., • Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment. Expectations • Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up., • Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information., • Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders., • Knowledge & Resourcefulness – Ability to effectively utilize internal resources and resolve issues to ensure minimal escalations and maintain a positive customer experience., • Optimizing Products – Being the product expert while being current on product releases and mandatory training. Education and Experience Required • Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles, • Experience in customer service or previous client interfacing role, • Strong computer skills, including Microsoft Office with proficiency in Excel, • Strong written communication skills for business correspondence, • Strong team player with attention to detail, • Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making Preferred • Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME), • Experience in payroll and/or call center environment, • CPP, FPC, APA, and/or SHRM-CP certified, • Self-starter with the ability to handle multiple projects at once Physical Requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $25 - $29/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Requirements:

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! Hybrid: This role follows a hybrid schedule (post training), requiring three days in the office at our Pittsford, NY location and two days remote per week. The in-office days are subject to business needs. Candidates must be able to commute to the office as required.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary. The Executive Account Manager provides telephone, email, and potentially on-site support to large revenue clients who contact Paylocity concerning payroll/HR practices, software operations, and other technical and non-technical issues. The Executive Account Manager works directly with other departments to ensure the client’s needs are being met. The Executive Account Manager will be developing business relationships with each of their clients. They will identify their clients’ business objectives and aligning Paylocity solutions to meet their objectives. The Executive Account Manager will represent Paylocity as the “face and voice: responsible for the experiences of Paylocity’s highest revenue and most complex clientele. Responsibilities: • Provide professional, ethical, knowledgeable, and reliable service to clients., • Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations., • Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client’s request., • Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio., • This person must maintain expert-level knowledge of Paylocity products and partnerships to ensure each client is realizing the maximum benefit of our system., • Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary., • Assist with special projects as assigned., • Work overtime as needed, especially during year-end., • Other duties as assigned. Requirements: • Bachelor’s degree or applicable client services/industry experience, • Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required, • Prior experience in project management or problem-solving preferred, • Travel is required up to 25% across the US., • Experience in a help desk environment or software support highly desirable, • Computer skills, including Windows and MS Office programs required, • Customer service focused, • Strong communication and listening skills, • Strong problem-solving/analytical ability, • Strong mathematical aptitude, • Team orientation, • Time management, • Ability to manage change, • Dependability, • Attention to detail, • CPP highly preferred Preferred Skills: • Self-starter with the ability to handle multiple projects at once, • Excellent writing skills for business communications, • Strong interpersonal skills to be able to communicate effectively to a multitude of personalities and work across the organization to get issues resolved, • Ability to work cross-functionally and build and maintain strong internal partnerships, • Able to identify the strengths and weaknesses of solutions or approaches to problems, • Able to deliver accurate information within required deadlines Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $43,059 - $85,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Requirements:

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! Hybrid: This role follows a hybrid schedule, requiring three days in the office at our Rochester, NY location and two days remote per week. The in-office days are subject to business needs. Candidates must be able to commute to the office as required. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.? Position Overview Program management responsibilities include the coordination and completion of programs on time within budget and within scope. Activity and resource planning, organizing and motivating a program team, controlling time management, cost estimating and developing the budget, ensuring customer satisfaction, analyzing and managing risk, monitoring progress and managing reports and necessary documentation are all key parts to being a successful program manager. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Independently gathers cross-functional feedback or external data-driven feedback (from potential buyers, existing customers, sales or studying the market/competition) on deliverables to ensure highest quality deliverables., • Generally produces deliverables that do not require significant iteration from leadership (defined as more than 3 rounds of revisions from direct leader), • Independently builds objectives and full year plan with KPIs, gets alignment from Directors/Sr. Directors across Marketing, • Ability to present up to Director/Sr. Director within Marketing so that: everyone in the room is clear on the meeting objective, current state, options considered, recommendation and rationale, • Communicates obstacles and recommended solutions to adjust plans to achieve objectives, • Ability to define a project scope and lead cross-functional marketing project team, • Facilitates the definition of program scope, goals and deliverables for specific programs, as assigned., • Develops detailed project plans and manages all processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints., • Responsible for coordinating complex initiatives from initiation to successful completion., • Develops, tracks and maintains program plans and program deliverables and communicates program milestones and progress., • Assists the department managers in creating documentation, plans, etc. and maintains that documentation on an ongoing basis., • Coordinates program meetings with internal and cross-functional teams, generates meeting materials and produces post-meeting deliverables., • Effectively work with the teams to identify/mitigate program risks and participates in the creation of risk contingency plans., • Plans and sets goals and milestones with the team and clearly defines requirements and develops targets accordingly., • Detects, tracks and solves program issues effectively., • Recognizes areas for internal improvement and works with teams to develop plans for implementing them., • Collaborate across all business units to control resource requests while aligning to budgets and program plans, • Solicits stakeholder feedback and benchmarks best practices to identify opportunities for improvement., • Identifies key metrics to help prioritize and monitor critical activities, ensuring consistent and effective tracking and reporting of progress., • Effectively collaborates (provides and invites thoughts, ideas, opinions on how we can create something better) cross-functionally within Marketing and the enterprise., • Leverages data to generate organization and people insights, which in turn influence areas of focus and strengthen decision-making, • Uses best practices and knowledge of internal or external business issues to make recommendations and implement improvements to products, services or processes in own functional area., • Provides regular updates of the progress and status of specific programs, • Recommends improvements and troubleshoots all implementation issues., • Programs may vary in number, size and complexity., • Drives initiatives in support of department and organizational goals., • Demonstrates a commitment to Paylocity Core Values, • Maintains on-going documentation on program status and monitors progress towards completion while adjusting resources and plan accordingly to meet program requirements, • Develops goals and drives prioritization of projects, • Recognizes and solicits diverse perspectives (across orgs, regions), • Shows up in cross team and department meetings with value add on activation and execution as it relates to their functional area., • Can initiate and/or lead cross functional projects - delivering complex, large scope projects across organization and geography, • Managing resourcing for functional area, including forecasting, spend management, and adjustments to optimize ROI, • Carries a business metric that elevates to Marketing department level, • Allocates team resources to projects/campaigns with the highest ROI for driving growth, • Communicate team progress and results across organizations and influences leadership (within function), • Partners with product/sales/etc. to identify and execute projects and campaigns that will directly contribute to Paylocity's growth, • Exercises analytical skills, knowledge, and experience to make informed decisions and solve problems. Escalates decision making at an appropriate level., • Supports and promotes change, appreciates risk-taking, and encourages alternative approaches., • Can lead cross functional team/external agencies to execute to plan and hold accountable to their goals and timelines, • Communicates to leadership the performance KPIs and overall weekly / monthly status of goals/budgets and communicates obstacles and recommended solutions to adjust plans to achieve objectives, • Asserts own ideas effectively, and gains support and commitment from others that result in action., • Identifies what is most important and impactful and knows when to say no., • Uses knowledge to ensure internal/external customer satisfaction., • Regular interaction with clients/prospects/partners to better understand their needs, • Stays current with competitive products/campaigns/messaging in order to ensure that, • Paylocity stays ahead in best serving customers in the industry, • Demonstrates confidence when articulating a point of view based on data, experience, and knowledge. Education and Experience • Bachelor’s degree and a minimum of 5-7 years of practical program management experience, or equivalent combination of education and experience, • Proficient in Microsoft Office Suite including Outlook, Word, PowerPoint and Excel, • Experience working with large teams on programs that are deadline-driven, • Experience mentoring and/or developing others., • Highly organized and able to multi-task, • Exceptional communication skills, • Strong leadership skills – must be able to work confidently and effectively with multiple departments and levels within the company, • Excellent presentation and customer service skills, • Strong technical aptitude to quickly learn new technologies/internal software systems and identify user applications, • Experience within a customer service focused organization, • Experience working in a fast-paced environment a strong asset, • Physical requirements, • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $80,000 - $118,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Requirements:

Job DescriptionDescription: Company Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career! There are jobs and then there are careers. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Manager Facilities will consult with the business and manage facilities related projects to meet business objectives. This individual will be responsible for effective deployment of facilities related projects and serve as the facilities ‘go to’ for vendors, employees and business leaders. The Office Lead will provide facility management, vendor and contract management, financial/budget management and analysis. This position requires substantial independent leadership skills, process ownership, decision making, administrative and technical expertise. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Manages a team of employees that are onsite by applying management techniques and processes; develop, mentor, assess, reward, motivate, discipline, terminate, etc., • Oversee and manage maintenance vendors with the building management. Address any issues and shortcomings with the property manager, • Manages multiple sections or disciplines through supervisors and professionals, guiding by established practices. Oversees financials, business planning, priorities, and workforce., • Respond to emergency response during natural disasters and overall, any type of emergency affecting our employees, infrastructure and offices for remote Paylocity distribution and Emerging Market offices., • Read and clearly understand Operation and Maintenance Manuals as well as build drawings to have a deeper understanding of spaces., • Have clear understanding of warranties on existing equipment to be able to reach out to vendors / manufacturers for warranty replacements, • Manage seating chart software for Schaumburg location. Track all moves, plan departmental moves, compare spaces assigned to groups against growth plan to ensure adequate room for growth is planned for. Work with Facilities Project Manager to forecast growth. • Understanding the Certificate of Insurance requirements by each landlord and ensuring that the required COI is submitted to the building management. Ensure LL and Paylocity receive certificate listing each as certificate holder., • Maintain COI log tracking and ensure current COI is always on file for all vendors on site., • Have Clear understanding of Landlord responsibilities to Paylocity and hold them to them, • Manage Monthly / Weekly / Quarterly checklists and ensure all work is completed., • Maintain accountability of staff for this work, • Work with building engineers to manage preventative maintenance program related to UPS, Generators, Switchgears, Roof warranties and elevators to minimize impact to staff and minimize risk., • Ensure that both landlord and Paylocity are fulfilling requirements of the lease, • Ensure all health, safety and regulatory conditions, guidelines and audits are followed with process and rigor. Areas of responsibility include but are not limited to fire code/drill compliance, electrical, HVAC, plumbing, elevators, entry/exit systems, security systems, etc., • Manage the negotiation and maintenance of contractor and vendor contracts that define quality, service delivery levels, pricing and other terms and conditions (collaborating with the Procurement department when required)., • Perform annual cost reviews of all vendors to ensure pricing is competitive., • Track facilities spending related to snacks / refreshments, manage frequency and quantities ordered to minimize waste., • Create and manage contact sheets for all sites, • Manage storage within building. Cleanliness and organization of all storage closets., • Review and approve vendor invoices. Review for accurate pricing and reflection of negotiated hourly rates., • Perform hands on work as required – hanging white boards, corkboards, replacing water filters and light bulbs., • Understand all systems in the building., • Responds to non-scheduled utility outages, • Other duties as assigned Education and Experience • 5 or more years related facilities management experience or equivalent combination of education and work experience, • Bachelor's Degree preferred, • Facilities industry training and certifications are preferred., • 2+ years managing employees, • Excel in negotiations, communications and project management, • Strong time-management and multi-tasking skills, • Solid knowledge of PC, MS Excel, MS Word, MS PowerPoint, email, internet, phone, fax, and copier, • Basic knowledge of heating, air conditioning systems, electrical systems and mechanical troubleshooting and repair, • Advanced planning, management and organization skills, • Capability to perform systemic root cause analysis and problem resolution, • Excellent interpersonal and business relations Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $83,900 - $110,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Requirements:

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a 100% in-office role based at our Pittsford, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Senior Manager Client Services Ops - Enterprise oversees Manager-led teams of Account Managers, providing development & support, as well as Client Project Managers (CPM’s), who drive and execute strategic support for our clients. The Senior Manager plays a critical role in leading and directing teams to ensure exceptional customer service delivery and retention of our clients. The role will work collaboratively with leaders within the department and across the organization to drive consistent, quality service delivery, as well as strategic initiatives centered around client satisfaction and retention, process improvement and operational excellence. This role is not only dedicated to our commitment to servicing our clients but also developing our leaders within the service organization. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Managing, the execution of strategic initiatives to achieve expected goals and meet committed service level agreements., • Building a culture of engagement and accountability. Responsible for personnel staffing, morale, measurement, decreasing turnover and employee development., • Responsible for development and accountability of Key Performance Indicators and reporting the KPIs to senior management., • Responsible for evaluating processes involving internal and external partners and collaborating with those partners to improve them., • Ensuring effective communication between Account Managers and all internal and external partners both verbally and in writing. Provide necessary coaching when necessary., • Leading the team to achieve customer service and financial targets while being accountable to the approved fiscal budget., • Key examples include customer retention, employee retention, and customer satisfaction. Education and Experience • Bachelor’s degree required, • 5+ years in an operational management role in a high-volume environment., • Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training., • Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required., • Experience managing employees working on both task oriented and project driven tasks a strong plus., • Experience managing tasks in a matrix project management environment is a strong plus., • Experience developing and driving adoption of cross departmental processes preferred., • Experience collecting data and driving development priorities using a data focused approach is a plus., • Experience working with payroll and/or HR data a huge plus!, • Extensive experience with a multi-customer product required., • Demonstrated use of a Process Improvement methodology is required., • Strong communication skills with external parties required. Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $98,000 – $140,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws. Requirements:

Job DescriptionDescription: Company Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career! There are jobs and then there are careers. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Resolve problems associated with all building services including janitorial, food service, coffee services, parking, vending, badging, conference rooms, cubes, as well as interior and exterior furnishings, fixtures and equipment, • Manage and coordinate work with 3rd party vendors including tracking work order completion, vendor and client follow up, and ensuring high service levels are achieved, • Assist with ensuring facilities team’s goals and objectives are met, • Collaborate with facilities team members on maintaining and updating floorplans/office moves., • Recommend continuous quality improvement practices, • Assist with replenishing fruit, coffee supplies, kitchen products and nuts, • Coordinate and/or assist with special events, set up, tear down, supply ordering., • Provide support for meetings and conference room reservations as needed, • Provide facility specific assistance to the project management team as needed., • Responsible for reporting any building or equipment malfunctions to Facilities Manager, • Serve as a liaison between employees and the engineering staff called in to fix problems, • Stock office supply areas, • Assist with moves of furniture and equipment, • Respond to internal and external client’s inquires and concerns, • Follow up with clients to ensure customer satisfaction, • Assist with site inspections (related to fire department, buildouts, etc.), • Other duties as assigned Education and Experience • College degree preferred but not required., • 1-2 years or more experience working in office services or building/facilities management roles, of customer service support roles., • Background in HVAC Equipment and components preferred. Mechanical mind, willing or able to fix items, furniture, painting, drywall work, plumbing., • Must be able to lift a minimum of 40 lbs., • Strong written and oral communication skills, • Proficiency with Microsoft Office programs; excel, word and outlook, • Project management experience that demonstrates ability to track, drive and report on the status of multiple projects simultaneously., • Ability to stay organized while overseeing multiple initiatives and work well in a fast-paced environment., • Strong customer service background and experience. Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $31,800 - $45,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Requirements:

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY. location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview This role manages the transition of existing retirement plans from prior providers to Paylocity’s retirement services platform. The Transition Manager (as it's known internally) oversees asset transfers, plan mapping, and stakeholder coordination to ensure a seamless migration experience for clients. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Lead the transition process for clients moving existing retirement plans to Paylocity-supported platforms, ensuring all key milestones (i.e. data collection, plan review) are met., • Validate plan documents, historical data, and compliance testing results., • Manage timelines and dependencies across internal and external teams., • Serve as an escalation point for transition-related issues and ensure timely resolution., • Coordinate, document, and communicate transition milestones to clients and internal stakeholders., • Prepare and deliver transition materials to service teams, ensuring the clients transition smoothly post-implementation support., • Ensure all transition activities meet regulatory and operational standards. Education and Experience • Bachelor’s degree required, • Minimum of 2 years of experience in retirement plan conversions or transitions, • Familiarity with payroll systems and retirement plan recording keeping platforms. Experience with OKA designation preferred., • Strong understanding of plan structures, asset movement, and compliance testing, • Experience working with recordkeepers, custodians and financial institutions., • Proficiency in Microsoft Office, with an emphasis on Excel, • Strong interpersonal verbal and written communication skills with a strong customer-focused mindset throughout the transition process., • Strong project management skills and ability to manage multiple projects concurrently, effectively prioritizing tasks, managing timelines and ensuring deliverables are met., • Strong attention to detail with strong analytical and problem-solving skills. Physical Requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $65,000 - $97,500/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Requirements:

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Pittsford, NY. location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Lead Client Services Ops provides operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. This is done by (1) monitoring team performance (quantitative and qualitative), (2) providing ongoing learning opportunities that continually share and build knowledge (3) working directly with clients on escalated issues (4) identifying and facilitating process improvements and (5) coordinating work across the team, including workload management and client assignments. The Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or exceeded, as well as the day-to-day performance of their jobs. The Lead works with a group of Leads to prioritize and coordinate work for the maximum impact. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Client Services Expectations • Dependability/Follow-up: Timely responsiveness & proactive follow-up, • Problem solve: Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitative information, • Communication: Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders, • Guidance: Provide clients guidance on HR and Payroll best practices, organizational change management, and Paylocity product fit, • Implement and optimize products: Ability to implement ancillary products and optimize the primary HCM set up, • Influence: Ability to influence outcomes with primary decision makers, negotiate contracts, and provide insight into HR industry best practices Team Lead Responsibilities • Metrics, Reporting and Analysis: Leverage formal and informal metrics to identify trends, monitor team & individual effectiveness and assess intervention results. Identify and advocate for necessary metrics and reporting. Develop tracking for metrics not yet developed. Use metrics to create a culture of continual improvement and to create focus where needed for purposes of learning, coaching, intervention and operational improvements., • Performance Management: Continually assesses and build knowledge (technical, business, soft skills) through real time teaching, one one-on-one discussions, team meetings and through the performance management process. Takes initiative and develops opportunities for the Account Managers to share and build knowledge and skills. Prioritizes learning objectives based on the highest impact to the clients and to Paylocity. Facilitates coaching, training and mentoring of AMs. Assesses client movement and prepares and supports impacted AMs to facilitate ongoing outstanding client service., • Client Focus: Proactively and reactively monitors and assesses client interactions and intervenes when needed in providing coaching and feedback. Acts as first level escalation and directly engages clients and takes action and ownership to resolve issues. Proactively identifies situations (AM turnover, lack of knowledge, etc.) that may disrupt outstanding service and takes steps to minimize impact. Ability to negotiate, influence, consult and resolve objections with C-Suite decision makers, • Operational Tools & Processes: Plan, lead and execute on cross-team work focused on increasing operational effectiveness. Represent the Service Center in key initiatives across Operations. Seeks out and facilitates opportunities to improve efficiency and effectiveness through better tools and processes., • Workload Coordination & Assessment: Continually schedules, monitors and adjusts workload across the team to ensure priorities are met and availability and responsiveness goals are achieved. Considers client need with Account Manager capability and capacity and aligns clients with the intent to provide the most consistent positive client interactions. Coordinate cross team communication and resources for maximum team effectiveness, taking advantage of opportunities to create efficiencies. Requirements • Bachelor’s Degree, • 2 years of payroll and/or call center experience, • Successful experience in handling escalations and at-risk client retention efforts, • Project management experience, • Proficient in Microsoft Outlook, Word, Excel, • Operations experience Preferred Requirements • 1+ years supervisory experience, • HRIS experience, • Experience leading training initiatives, • Experience using reporting and metrics as a key part of the job, • Minimum 3 years’ experience in payroll, benefits and/or HR administration, • Ability to present HR Data effectively Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $59,600 - $85,100/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Requirements:

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Schaumburg, IL OR Rochester, NY, location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview: Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and lead a team comprising of leaders and various levels of Account Managers. Success in this role is driven by proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective. Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business. Responsibilities: The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Develop strategies and initiatives to enhance and maintain client satisfaction and retention., • Lead and manage a team of Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk., • Facilitate continuous learning opportunities to expand the knowledge base of your staff., • Offer proactive development opportunities aligned with corporate goals and values., • Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values., • Monitor team workload, ensuring appropriate balance of volume, priority, and client/account manager alignment., • Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one., • Generate creative solutions and innovative ideas to increase employee engagement and retention., • Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation., • Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances., • This job requires up to 25% travel for internal and/or client-facing meetings. Education: • Bachelor’s degree required, • 2+ years of previous leadership experience in a customer service/customer relationship role, • Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs), • Experience with leading other leaders preferred, • Previous experience in HCM/Direct Payroll Industry, • Experience working with payroll, HCM, or HRIS software, • Excellent knowledge of MS Office, including MS Excel, • Strong interpersonal skills Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $74,600 - $110,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws. Requirements:

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Pittsford, NY. location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Lead Client Services Ops provides operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. This is done by (1) monitoring team performance (quantitative and qualitative), (2) providing ongoing learning opportunities that continually share and build knowledge (3) working directly with clients on escalated issues (4) identifying and facilitating process improvements and (5) coordinating work across the team, including workload management and client assignments. The Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or exceeded, as well as the day-to-day performance of their jobs. The Lead works with a group of Leads to prioritize and coordinate work for the maximum impact. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Client Services Expectations • Dependability/Follow-up: Timely responsiveness & proactive follow-up, • Problem solve: Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitative information, • Communication: Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders, • Guidance: Provide clients guidance on HR and Payroll best practices, organizational change management, and Paylocity product fit, • Implement and optimize products: Ability to implement ancillary products and optimize the primary HCM set up, • Influence: Ability to influence outcomes with primary decision makers, negotiate contracts, and provide insight into HR industry best practices Team Lead Responsibilities • Metrics, Reporting and Analysis: Leverage formal and informal metrics to identify trends, monitor team & individual effectiveness and assess intervention results. Identify and advocate for necessary metrics and reporting. Develop tracking for metrics not yet developed. Use metrics to create a culture of continual improvement and to create focus where needed for purposes of learning, coaching, intervention and operational improvements., • Performance Management: Continually assesses and build knowledge (technical, business, soft skills) through real time teaching, one one-on-one discussions, team meetings and through the performance management process. Takes initiative and develops opportunities for the Account Managers to share and build knowledge and skills. Prioritizes learning objectives based on the highest impact to the clients and to Paylocity. Facilitates coaching, training and mentoring of AMs. Assesses client movement and prepares and supports impacted AMs to facilitate ongoing outstanding client service., • Client Focus: Proactively and reactively monitors and assesses client interactions and intervenes when needed in providing coaching and feedback. Acts as first level escalation and directly engages clients and takes action and ownership to resolve issues. Proactively identifies situations (AM turnover, lack of knowledge, etc.) that may disrupt outstanding service and takes steps to minimize impact. Ability to negotiate, influence, consult and resolve objections with C-Suite decision makers, • Operational Tools & Processes: Plan, lead and execute on cross-team work focused on increasing operational effectiveness. Represent the Service Center in key initiatives across Operations. Seeks out and facilitates opportunities to improve efficiency and effectiveness through better tools and processes., • Workload Coordination & Assessment: Continually schedules, monitors and adjusts workload across the team to ensure priorities are met and availability and responsiveness goals are achieved. Considers client need with Account Manager capability and capacity and aligns clients with the intent to provide the most consistent positive client interactions. Coordinate cross team communication and resources for maximum team effectiveness, taking advantage of opportunities to create efficiencies. Requirements • Bachelor’s Degree and/or equivalent experience in a client-facing role., • 2 years of payroll and/or call center experience, • Successful experience in handling escalations and at-risk client retention efforts, • Project management experience, • Proficient in Microsoft Outlook, Word, Excel, • Operations experience Preferred Requirements • 1+ years supervisory experience, • HRIS experience, • Experience leading training initiatives, • Experience using reporting and metrics as a key part of the job, • Minimum 3 years’ experience in payroll, benefits and/or HR administration, • Ability to present HR Data effectively Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $59,600 - $85,100/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Requirements:

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This Lead Client Services Ops role will support the Paylocity for Finance Team. In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The purpose of the Team Lead is to provide operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. This is done by (1) monitoring team performance (quantitative and qualitative), (2) providing ongoing learning opportunities that continually share and build knowledge (3) working directly with clients on escalated issues (4) identifying and facilitating process improvements and (5) coordinating work across the team, including workload management and client assignments. The Team Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or exceeded, as well as day-to-day performance of their jobs. The Team Lead will work with a group of Leads to prioritize and coordinate work for the maximum impact. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CLIENT SERVICE EXPECTATIONS • Dependability/ Follow Up: Timely responsiveness & proactive follow up, • Problem Solve: Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information, • Communication: Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders, • Guidance – Provide clients guidance on HR and Payroll best practices, organizational change management and Paylocity product fit, • Implement and optimize products – ability to implement ancillary products and optimize primary HCM set up, • Influence: Ability to influence outcomes with primary decision makers, negotiate contracts and provide insight into HR industry best practices TEAM LEAD RESPONSIBILITIES • Metrics, Reporting and Analysis: Leverage formal and informal metrics to identify trends, monitor team & individual effectiveness and assess intervention results. Identify and advocate for necessary metrics and reporting. Develop tracking for metrics not yet developed. Use metrics to create a culture of continual improvement and to create focus where needed for purposes of learning, coaching, intervention and operational improvements. • Performance Management: Continually assesses and build knowledge (technical, business, soft skills) through real time teaching, one on one discussions, team meetings and through the performance management process. Takes initiative and develops opportunities for the Account Managers to share and build knowledge and skills. Prioritizes learning objectives based on the highest impact to the clients and to Paylocity. Facilitates coaching, training and mentoring of AMs. Assesses client movement and prepares and supports impacted AMs to facilitate ongoing outstanding client service., • Client Focus: Proactively and reactively monitors and assesses client interactions and intervenes when needed in providing coaching and feedback. Acts as first level escalation and directly engages clients and takes action and ownership to resolve issues. Proactively identifies situations (AM turnover, lack of knowledge, etc.) that may disrupt outstanding service and takes steps to minimize impact. Ability to negotiate, influence, consult and resolve objections with C-Suite decision makers, • Operational Tools & Processes: Plan, lead and execute on cross-team work focused on increasing operational effectiveness. Represent the Service Center in key initiatives across Operations. Seeks out and facilitates opportunities to improve efficiency and effectiveness through better tools and processes., • Workload Coordination & Assessment: Continually schedules, monitors and adjusts workload across the team to ensure priorities are met and availability and responsiveness goals are achieved. Considers client need with Account Manager capability and capacity and aligns clients with the intent to provide the most consistent positive client interactions. Coordinate cross team communication and resources for maximum team effectiveness, taking advantage of opportunities to create efficiencies. Education and Experience Required • Bachelor’s Degree required, • 2 years payroll, finance, or spend management with client services or support experience, • Successful experience in escalations and at risk client retention efforts, • Project Management experience, • Proficient in SQL, MS Access or Excel, • Operations experience Preferred • 1 + years supervisory experience, • HRIS experience, • Experience leading training initiatives, • Experience using reporting and metrics as a key part of the job, • Minimum 3 years’ experience in payroll, benefits, HR administrator, and/or Finance/Spend Management, • Ability to present HR Data effectively Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $53,600 - $85,100/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Requirements:

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview: Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and lead a team comprising of leaders and various levels of Account Managers. Success in this role is driven by proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective. Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business. This position will focus on our Enterprise clients. Primary Responsibilities: The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Develop strategies and initiatives to enhance and maintain client satisfaction and retention., • Lead and manage a team of Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk., • Facilitate continuous learning opportunities to expand the knowledge base of your staff., • Offer proactive development opportunities aligned with corporate goals and values., • Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values., • Monitor team workload, ensuring appropriate balance of volume, priority, and client/account manager alignment., • Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one., • Generate creative solutions and innovative ideas to increase employee engagement and retention., • Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation., • Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances., • This job requires up to 25% travel for internal and/or client-facing meetings Education and Experience: • Bachelor’s degree required, • 2+ years of previous leadership experience in a customer service/customer relationship role, • Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs), • Experience with leading other leaders preferred, • Previous experience in HCM/Direct Payroll Industry, • Experience working with payroll, HCM, or HRIS software, • Excellent knowledge of MS Office, including MS Excel, • Strong interpersonal skills, • Physical requirements, • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $74,600 - $115,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws. Requirements:

Job DescriptionPaylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview:As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships. Location: Rochester, NY.Compensation: Starting at $25/hour.Reports To: Client Services Team Lead.Schedule: Monday - Friday, In Office, 9:00am - 6:00pm (EST). Primary Responsibilities: Responsibilities: • Issue Resolution - Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary., • Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions., • Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction., • Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed., • Continued Learning - Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes. Expectations: • Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up., • Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information., • Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders., • Guidance - Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products. Education and Experience: Required: • Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, International Business, Hospitality, Finance or Accounting, OR High School Diploma with a minimum of 2 years of relevant HCM experience., • Proficiency in Microsoft Office suite., • Strong written communication skills for business correspondence., • Strong team player with attention to detail., • Self-starter with the ability to handle multiple projects at once., • Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making. Preferred: • CPP, FPC, APA, and/or SHRM-CP certified., • Experience in customer service or previous client interfacing role., • Experience in payroll and/or call center environment. Physical requirements: • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $19 - $25 /hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview: HR Edge Team Lead is responsible for leading a team of HRAM who service our Mid-market Clients. This is done by helping them elevate their HR practices through providing professional HR guidance, identifying technical expertise support for the Client from the Client Service team, and introducing new products/services to the Client that may help with the management of the employee life cycle. This team is responsible for making recommendations to Clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems. Reports to HR Client Manager. Primary Responsibilities: The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Provides leadership to the HR Edge Service Team by creating and maintaining collaborative teams focused on effective, high quality client service., • Respond timely and accurately to escalated or complex Client inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. Client requests are received and monitored through the automated phone system and email., • Serves a vital role in coaching the team and being the escalation point for complex incidents., • Analyze reports and data daily. Report out to leadership team on team metrics and recommend improvements including changes in process, additional training for staff, etc. where needed., • Manage workflow and projects of HR Edge Team, • Provide training, coaching and direction to the team; lead performance discussions., • Maintain staff schedules and time off requests. Ensures appropriate coverage to service the client., • Communicates important information on new/updated processes and procedures to staff., • Conduct analysis of issues that are escalated to determine knowledge gaps and training needs, • Monitors for productivity and quality client service., • Develop appropriate recommendations and advice for Clients regarding employee relations, disciplinary action, operations, and performance matters., • Provide ongoing Client support with the use of diagnostic skills to identify root cause of Client issues, develop solutions and recommend appropriate action to prevent recurrence of problem., • Assists Clients with resolution of employee issues pertaining to leaves of absence, workers' compensation, and disability accommodations., • Promotes Paylocity products and services to fulfill ongoing Client requests., • Acts as liaison with Paylocity support teams to facilitate resolution of Client issues regarding payroll and human resources products., • Builds strong Client relationships and provides quality service in an effort to retain Client base., • Maintains knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to Clients to maintain compliance., • Performs other duties and projects as needed by the Client Service leadership team. Education & Experience: • Bachelor’s degree with a focus on Human Resources, Business Administration/Management, or related field required, • Minimum of 5 years of progressive HR Generalist experience dealing with a broad range of HR related topics, • Minimum of 2 years of Leadership experience required OR a combination of HR and leadership experience, • In lieu of the above experience requirements, 2+ years of internal Paylocity experience combined with 2+ years of previous HR and/or leadership experience, will be considered, • PHR or SHRM-CP certification preferred, • Proficiency with Microsoft Office Programs, • Advanced problem-solving and analytical skills, • Excellent communication and relationship building skills, • Experience in Shared Services call center environment is preferred, • Experience working with Paylocity products and/or HCM system a plus Physical Requirements: • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $59,600 - $95,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws. Requirements:

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