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Job DescriptionStart Your Sales Career with Purpose Looking to launch a meaningful career where you can grow professionally and make a difference in people’s lives? We're hiring Entry-Level or Experienced Life Insurance Sales Agents who are motivated, coachable, and ready to build a future in financial services. We provide full training, licensing support, and all the tools you need to succeed — no prior experience required. Requirements • Licensed life insurance agent or willing to obtain license, • Strong sales and customer service skills, • Computer knowledge, • Self-driven and motivated individual, • Excellent communication and interpersonal skills If you meet the above requirements and are looking to kick-start your career in the insurance industry, we encourage you to apply for this exciting opportunity. Benefits • Benefits as UNCAPPED potential and flexibility., • 100% Remote/100% Commission/1099, • Qualifying candidates can receive rewards such as all inclusive vacation trips., • Monthly bonuses Provided Insurance Options for Qualifying Candidates are: • Dental, • Vision, • Health

Job Description Sales Representative, Work from Home New Year - New and Advanced Career! JOIN OUR TEAM - NOW ACCEPTING: Sales Representatives for Remote Sales Positions, Full-Time or Part-Time - Experienced and Entry Level! Must be authorized to work in the US, no work visas offered at this time. Organization About Us: The Spivey Agency is expanding, seeking motivated individuals for Full-Time or Part-Time Remote Sales positions. Who We Are: • Recipient of the Best Culture Award for Six Consecutive Years, • Awarded #1 Insurance Group in the Nation by The Stevie Awards in 2022 Job Details We are looking for experienced and entry-level Remote Insurance Sales Representatives. There has never been a better time to have total control of your schedule with the ability to: • Work remotely, full-time, or part-time., • Work from home or anywhere you have a reliable phone/internet connection., • Meet with clients remotely, over the phone, or in person., • Choose Your Path: Our unique model supports different career goals, whether building a team or focusing on being a career producer, • Agents who follow our proven system have earned up to six figures in the first year using our proven sales strategy and training. Ability to truly own a business with zero caps on income, • Work with State-of-the-art technology and proprietary CRM tools including Agent/Agency Software & Tracking, • Exclusive & Diverse Lead Programs and Cutting-Edge Technology. No Cold Calling!, • Online Training University and Personal Mentoring, • Proven Virtual Sales System for Work-From-Home Selling, • Pathways for creating your own team and earning overrides, • Recruitment Funnel for those who want to Build a Team, • License: Currently have, or willing to acquire a life insurance license, • Self-starter, professional attitude, driven, coachable, team player Commission Only: Our new agents who follow our proven sales strategy have earned up to $60,000 to $200,000+ annually. READY FOR A CHANGE? There has never been a better time to level up. Take charge of your career path – APPLY NOW! The Spivey Agency | Regional Sales Manager No agent’s success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work. Commission Only

Job Description ABOUT UDA: UDA is a local, family-owned, dairy cooperative committed to serve the needs of our members, community, and customers by providing high quality milk and dairy products. As the only milk marketing co-op in the state, UDA oversees the production, processing, and marketing of Arizona’s finest milk products from farm to Retail in 48 hours or less. From sweet cream and butter to non-fat dry milk, UDA provides milk products to manufactures and supermarket chains throughout the Grand Canyon State. Our motto at UDA is “United in Excellence.” The dairy industry’s success isn’t built on one dairy or brand, it’s built on the community as a whole - this includes our amazing employees. When you join UDA, you’re not just joining a business, you’re joining a family. Since 1960 UDA has been headquartered, operated, and managed in Arizona. We strive to provide our employees with rewarding career opportunities aimed at long-term stability, growth, and advancement. We put our heart and soul into our products and value our team who show up, every day and do the work. Job Summary/Objective The Production Manager will lead and optimize butter manufacturing and powder packaging operations for our facility. This critical role requires deep expertise in an expanding, high-volume butter operation with the possibility of future retail product lines. This role will directly manage a team of 20-30 employees across butter production and packaging departments, driving quality, efficiency, and strategic growth This role requires previous high-volume butter experience to be considered. Primary Duties & Responsibilities: The essential functions include, but are not limited to the following: • Provides management of employees directly or through supervisors to ensure effective selection, retention, development, disciplinary action and performance management., • Directly supervising department supervisors and in an appropriate manner regarding all aspects of production activities, including, prioritizing duties, delegating work assignments., • Analyzes manufacturing data and identifies trends, variances, and opportunities for improvement; identifies and utilizes methods to assure manufacturing processes are more efficient and effective (reducing waste, reducing labor cost, etc)., • Directs adjustments of the manufacturing processes to maintain conformance with standards, specifications, and customer requirements., • Ensures effective employee relations by supporting and maintaining a safe and positive work environment. Analyzes and assists in resolving work and/or employee issues through problem resolution., • Acting as a manufacturing technical resource to address and resolve inquiries and problems regarding production, quality and work problems as appropriate., • Collaborate with UDA’s senior leadership on plant production, growth strategy, staffing, and facility needs, • Lead the development and implementation of Standard Operating Procedures for the departments they oversee., • Regularly collaborate with UDA’s quality team to enhance facility, production, and both food safety and quality compliance standards, including the participation of audits, • Participating on cross-functional teams to build a culture of operational excellence and innovation in the areas of processing, methods, productivity, Good Manufacturing Practices, safety and quality., • Resolve production and safety problems as needed and provide immediate follow up on production variances and accident investigations, • Being actively involved in safety efforts including, attending safety meetings, incident investigations, assisting in root cause analysis, auditing, as assigned., • Monitor the cleanliness and maintenance, oversee the completion of needed repairs, • Ensuring compliance with local and federal regulatory requirements including FDA, USDA, and the AZ Dept of Agriculture, resolving and/or reporting compliance issues immediately. Qualifications: General Skills & Abilities needed to complete job successfully: • Experience in a lead, supervisor, or management position, preferably in a food processing or manufacturing environment, • Must be able to work various shifts, including nights, weekends, and holidays as required., • Strong project management skills with the ability to oversee and drive projects through completion in a timely, safe, and efficient manner, • People Management Skills, able to successfully interact with plant personnel at all levels, possessing strong motivational skills, • Successful change agent with an aggressive solution-oriented track record, and effective change control., • Ability to lead multiple business initiatives in a manufacturing environment, • Strong understanding of computer programing systems including, but not limited to, Microsoft Excel, Microsoft Word, inventory management systems, and internet browsers, • Detail oriented with the ability to effectively manage and track supply inventory, and efficiencies, • Strong communication skills with the ability to discuss and generate business reports, business correspondence, and procedure documents, • General understanding of mechanical equipment, parts, and tools, • Extensive experience in butter making, including:, • Commodity and retail butter production, • Continuous churn, high-volume butter manufacturing, • Production of both salted and unsalted butter varieties, • Mechanical aspects of butter making and packaging processes, • Deep understanding of butter manufacturing techniques, • Ability to manage complex packaging operations, • Mechanical aptitude for butter production equipment, • Experience with:, • Liner insertion in packaging, • Sealing processes, • Quality control in butter production, • Managing multiple packaging lineExperience: (preferred), • Powder packaging experience, • Experience managing large production teams Work Environment & Demands Physical and environmental demands for this position are indicated below: (check all that are applicable) Physical Demands: ☒Sitting for limited periods of time ☒Standing and walking for extended periods of time ☒Occasional bending, crouching, stooping, twisting, reaching and grasping ☒Manual dexterity and repetitive movement of fingers and hands for keyboarding ☒Ability to climb stairs ☒Some lifting, up to 25 pounds • Requires ability to walk, sit, and stand for extended periods of time, • Requires ability to hear and speak, occasionally in high time weighted average environments with elevated decibel readings (using appropriate hearing protection), • Requires ability to walk, stand, stoop, bend, reach, lift, push, pull and carry items up to 55lbs, • Requires ability to push and pull items up to 150lbs, • Requires ability to work safely with hazardous chemicals, • Ability to safely operate a forklift occasionally Environment: ☒Office environment ☒Production floor ☒Able to work 12-hour shifts ☐Other (please specify) • BENEFITS:, • Medical, Dental & Vision plans, • 401(k) Retirement Plan with employer match, • Disability Insurance, • Life Insurance, • Employee Assistance Program, • Health & Wellness Programs, • Paid Time Off, • Shift Pay Differential, • Education Assistance, • On-site Fitness Center UDA is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Powered by JazzHR FM138P2CNv

Job Description Join Our Team at True North Group! Position: Sales Agent Trainee Number of Openings: 1 Territory Sales Position Available Break Into Sales with Purpose Looking to launch your career in a role where your results directly impact your paycheck. At True North Group, we believe the best salespeople aren't born -they're trained. If you're hungry to learn, ready to hustle, and eager to grow into something more, we'll give you the tools to make it happen. If you're looking for more than a job something that offers real growth, real income potential, and the chance to make a difference this could be it. Your Day-to-Day Will Include: Meeting with individuals and teams in person Presenting workplace supplemental insurance benefits and protecting families Following up and generating leads and building your own pipeline Collaborating with teammates and mentors in and out ofthe field Learning to close deals and manage long-term client relationships We Provide: Uncapped weekly commission + Weekly draw pay + bonus structure Comprehensive training and field development Incentive trips, team events, and networking opportunities A clear, personalized career path from day one It is a requirement that you obtain your Health and Life Insurance license before beginning work with us. Once you receive a job offer, our onboarding team will guide you through the licensing process step-by-step. After you join our team, you'll be eligible for reimbursement of any licensing fees you paid to become licensed. What You Need: A positive attitude and strong work ethic Excellent communication skills A coachable mindset and eagerness to learn The ability to work independently and manage time Reliable transportation and professional presence No Experience, No Problem. Whether you're just out of university, switching industries, or trying to find a place to grow long term, we've built a system that helps newcomers thrive. Many of our top reps came in with zero sales experience ? just the willingness to work hard, take feedback, and stay consistent. We're interviewing now. Take the first step toward something bigger. Apply at

Job DescriptionBenefits: • Bonus based on performance Responsibilities • Work with the agent to establish and meet marketing goals., • Work with the agent to develop and maintain a digital marketing system to promote the office., • Work with the agent to identify and support local community events in our market., • Work with the agent to help manage the website and social media content., • Maintain a strong work ethic with a total commitment to success each and every day.As an Agent Team Member, you will receive..., • Hourly pay plus commission/bonus, • Flexible hours, • Growth potential/Opportunity for advancement within my agencyRequirements, • Interest in marketing products and services based on customer needs, • Excellent interpersonal skills, • Excellent communication skills - written, verbal and listening, • People-oriented, • Organizational skills, • Self-motivated, • Detail oriented, • Property and Casualty license (must be able to obtain)If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job Description OVERALL RESPONSIBILITIES: The Front Desk Agent ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient. PREVIOUS HOTEL FRONT DESK EXPERIENCE NOT REQUIRED BUT STRONGLY PREFERRED ESSENTIAL DUTIES AND RESPONSIBILITIES: • Books guest reservations and/or coordinates with reservation center, • Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Answers and routes call as appropriate; takes guest messages with accuracy, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass on log, • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • Checks guests in and out of the hotel; processes customer payments according to established policies and procedures., • Answers phone in a prompt, efficient, and friendly manner., • Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area., • Answers guests' questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary., • Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction., • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests., • Defining and implementing front desk objectives and procedures., • Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails., • Assisting Front Office Manager and Assistant Front Office Manager, • Performing administrative duties such as filing and updating records, among others, as needed., • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction., • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs., • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank., • Balances cash bag at open and closing of each shift., • Transmits and receives messages using equipment such as computer, telephone, email, fax and switchboard., • Provides a professional image at all times through appearance and dress., • Applicant has ability to work flexible schedule; position is 30-40 hours per week, • AM Shift Hours: 6:00am to 2:30pm, • PM Shift Hours: 2:00pm to 10:30pm, • NA Shift Hours: 10:00pm to 6:00am (if needed), • Uniform, • Khaki Pants, • White Shirt/Blouse, • Navy Blue Blazer, • Navy Blue Dress (if applicable), • High school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience., • Ability to stand for 8+ hours a day., • Ability to work weekends, holidays (overtime if available)., • Minimum of 1 year experience as a front desk supervisor, • Good understanding of procedures and practices in the hospitality industry, • Excellent written and verbal communication skills, • Strong organizational and time management skills, • The ability to provide exceptional customer service First you will learn about the hotel and all of our amenities! Then, your leadership will as you begin assisting and leading the front desk team. From there, you will show the guests how our staff can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience! THE PERKS OF WORKING WITH US: • Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits, • Paid time off for full AND part time associates, • Travel discounts at hotel partners and franchises around the world, • Participation in our Wellness program, • On-demand pay opportunities for instant pay between paychecks Join us! Submit your application online! Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. Job Posted by ApplicantPro

Job DescriptionBenefits: • Simple IRA, • License reimbursement, • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Paid time off We offer a Simple IRA and reimburse licensing costs to support professional growth. I work right alongside my team every day, and I value dedication, trust, and a shared commitment to helping our customers. Were looking for someone whos reliable, hardworking, and ready to be part of a team where everyone contributes and works together toward a common goal. If that sounds like you, this could be a great fit. ROLE DESCRIPTION: Judy Helwani - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: • Greet customers warmly in person and over the phone, directing them to the appropriate team members., • Manage appointment scheduling and office communications., • Assist in handling incoming inquiries and maintaining customer records., • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options., • Provide excellent customer service and follow up on customers needs., • Support the team with various administrative tasks and projects.QUALIFICATIONS:, • Previous experience in a receptionist or customer service role., • Communication and interpersonal skills., • Organizational and multitasking abilities., • Comfortable with engaging in sales conversations., • Basic computer skills, including Microsoft Office and CRM systems.

Job Description Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. How You'll Change Our Customers' Lives: At Nextiva, our Commercial Account Executives help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva combines communication channels — voice, video, collaboration, SMS, and surveys — to help businesses of all sizes access the information they need at the right time to provide amazing customer experiences and drive business results. What you need to do: • Uncover prospects needs and pain points, • Critically think through solutions and make recommendations based on their needs, • Create and effectively manage a pipeline of minimum 3x your quota assignment, • Ability to thrive in high velocity sales motion, • Deliver tailored demos of the Nextiva solution and how it delivers the outcomes that prospects are seeking, • Ability to forecast accurately daily, weekly and monthly commitments, • Maintain proper Salesforce hygiene and accuracy for pipeline delivery, • Create, maintain and work an active list of target accounts in your assigned territory, • Achieve no less than 100% of assigned quota on a monthly and quarterly basis What you need to have: • 2+ years of inside sales experience in a fast-paced high-volume environment, • 1+ years preferred sales experience in UCaaS, CCaaS, SaaS, PaaS, or other related industry experience, • Salesforce expertise, • Ability to create and present sales presentations and pitch decks, • Proven ability to manage a pipeline of opportunities and ability to close on the spot when needed, • Proven track record of selling solutions over the phone with persuasive closing techniques Nextiva Core Competencies / DNA: • Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform., • Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the "why," identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They'll recommend and action well thought out solutions, understanding the risks and dependencies., • Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they're resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. • Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage, • Insurance 💼 - Life, disability, and supplemental indemnity plans, • Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays, • Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA, • Wellness 🤸️‍ - Employee Assistance Program and comprehensive wellness initiatives, • Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀 Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-SP1 #LI-Onsite Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Job DescriptionDescription: At Massage Envy, we are dedicated to the health and well-being of our clients and team members. We prioritize creating a positive and empowering work culture that promotes personal and professional growth. Our team of talented professionals is committed to delivering exceptional service and exceeding our client's expectations. The Assistant Manager drives sales goals, builds teams, develops talent, motivates team, provides an amazing customer experience. As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between leadership, team members and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. As an Assistant Manager at Massage Envy, you will play a vital role in supporting and assisting the General Manager with overseeing the day-to-day operations of the location. Our Assistant Managers… • Have experience at an assistant management or sales lead level, • Can motivate multiple employees in diverse fields, • Will have a successful track record in goal management, • Always displays a friendly, motivated, and sales driven attitudeRequirements:, • Experienced in sales and customer service in a retail setting, • Experienced in training staff, • Experienced in spa management (Highly Preferred), • Retail management experience (Strongly Preferred), • Strong administrative/back office skills (Required) Benefits • Compensation that includes hourly rate and bonus opportunities, • Excellent Medical Plans, • Dental & Vision Insurance, • Paid Time Off, • Comprehensive 401k package, • 40% discount on products, • Employee Referral Bonuses A team is only as strong as its leaders, so we're looking for people who have what it takes to bring out the best in everyone! If you align with our Massage Envy Values- Optimism, Excellence, Consistency, Gratitude & Empathy, we can’t wait to meet you! We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. *ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Job DescriptionThe Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident Resolution & Escalation • Provide desk-side troubleshooting and resolution of escalated tickets, including workstation hardware, operating systems, VPN, remote connectivity, printers, and peripheral devices., • Resolve complex application support issues (e.g., Microsoft 365, ServiceNow, enterprise business apps)., • Escalate unresolved issues to Tier 3, documenting all steps and maintaining clear communication with end users., • Deliver VIP/“white glove” support for executives and senior leadership, including on-site event or travel support when needed.· Hardware/Software Support, • Install, configure, and maintain laptops, desktops, mobile devices, and related hardware., • Provide support for software rollouts, updates, and patching in collaboration with engineering teams., • Ensure compliance with agency security policies and configuration standards.· Knowledge Management & Documentation, • Update and maintain troubleshooting knowledge articles in ServiceNow., • Document recurring issues and contribute to problem management activities., • Provide feedback to Tier 1 agents to reduce escalations and improve first-call resolution rates.· Service Level & Customer Support, • Meet SLA targets for response and resolution, ensuring excellent customer satisfaction., • Support continuity of coverage during leave, surge events, or special projects., • Associate’s degree or higher in IT-related field preferred., • 3–5 years of IT support experience, with at least 2 years in a desk-side / Tier 2 support role.· Technical Skills:, • Strong troubleshooting skills with Windows 10/11, Microsoft 365, VPN, Active Directory, and mobile device management., • Familiarity with ServiceNow (or similar ITSM ticketing platforms)., • Knowledge of imaging, patching, and endpoint security tools.· Certifications (Preferred):, • CompTIA A+, Network+, or Security+., • ITIL v3/v4 Foundations., • HDI Desktop Support Technician (preferred).· Soft Skills:, • Strong communication and customer service orientation., • Ability to work independently on-site, while coordinating with Tier 1 and Tier 3 teams., • Professional demeanor when supporting executives and VIPs.Other Requirements, • Must pass background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance jldRYoepM6