Front Desk Agent | Full Time | Hampton Inn & Suites | Cherry Creek, CO
20 days ago
Denver
Job DescriptionJob description Front Desk Agent Come join Our Team at our Hampton Inn & Suites Denver/Cherry Creek! The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Shifts will be a mixture of 7am-3pm & 3pm-11pm. Flexibility is key to be a good fit for this position. JOB DESCRIPTION As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal. • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key., • Process all payment types such as room charges, cash, checks, debit, or credit., • Processing all check-outs including resolving any late and disputed charges., • Answer, record, and process all guest calls, messages, requests, questions, or concerns., • Coordinate with Houskeeping to track readiness of rooms for check-in., • Communicate parking procedures to guest/visitors., • Supply guests with directions and information regarding property and local areas of interest., • Run daily reports, identify any special requests, and check reports for accuracy., • Complete designated casher and closing reports in the computer system., • Count bank at the beginning and end of shift., • Ideally, you will have 1+ years of experience in a customer service field., • High school diploma/G.E.D equivalent, • Hotel experience is a plus, OnQ/PEP Hilton experience preferred, • English Language Proficiency, • An ability to problem solve, • Computer Skills a must, • The gift of effectively communicating with others is very important in this role. Salary: $18.30 per hour Benefits: • 401(k) matching, • Health, Dental, Vision insurance, • Employee assistance program, • Employee travel discounts, • Supplemental Insurance, • Paid time off, • Referral program, • Recognition Programs, • Incentive Programs Schedule: • Holidays, • Front Desk: 1 year (Preferred) Language: