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Job DescriptionDescription: The Quest Sales Support Coordinator is a full-time, organized, personable, and proactive team player to be the first point of contact for incoming calls to our sales department. This role is critical in helping our sales team stay efficient and responsive by handling incoming communications, capturing essential client and event details, and ensuring that information is routed quickly and accurately. When phones are quiet, you'll pivot to data entry support and small projects that keep the engine of our sales operations running smoothly. Essential Functions under the supervision of the National Director of Inside Sales with a matrix report to the general manager BENEFITS: • Commission eligible based on qualifying sales achieved, • 401k Safe Harbor with Employer 5% match, • Medical, dental, vision, and life/disability offerings, • PTO and Holiday Pay, • Eligible for annual increases based on performance, • Answer and route incoming sales calls promptly and professionally, • Transfer calls to the appropriate team members or redirect them to other locations as needed, • Gather essential client and event information during calls and send it to our lead generation system via email, • Input client details into our ERP system to assist the sales team in generating quotes, • Support the director/ sales team with light administrative tasks and small projects during downtime, • Customer-first attitude with a professional and friendly phone presence, • Detail-oriented, organized, and able to work independently or as part of a fast-paced team, • Strong verbal communication and active listening skills, • Ability to multi-task between phone management and data entry. Phone Management is the main focus, • Minimum of 1-2 years of Event Industry or Hospitality experience, • Priority given to customer service, administrative, or sales support role experience, • Good working knowledge of Microsoft Office products, • Preferred experience with ERP/CRM programs Education Associates degree or higher preferred Other Requirements, Knowledge, Skill, Ability or Characteristics This position is also responsible for developing strategic working relationships with existing clients for the purpose of retention and revenue growth. Ideal candidate has a strong professional presence, is tenacious, and has ability to adapt, organize and multi-task. Knowledge of CRM maintenance preferred. Understands general reporting processes including expenses. Works well independently, Motivated, Strong Relationship-Building Skills, Belief in Excellence, Results Driven, Strong Planning Skills. High Ethical Behavior, Unquestionable Integrity, and Character.

Job Description Catholic Charities of the Archdiocese of Newark is one of New Jersey’s largest non-profit social service agencies with programs and facilities serving Bergen, Essex, Hudson, and Union counties. We are currently seeking a Per Diem Residential Assistant for our Pathways to Housing Program, located in Newark, NJ. Job Duties: • Follows proper risk management and safety procedures including the use of warning signs and clean up procedures, • Demonstrates understanding of the cleaning agents, their proper application, and the directions for utilizing them, • Demonstrates competencies for infection control and safety, including standard precautions, wearing gloves, hand washing, proper cleaning techniques, and hazard communications, • Immediately reports safety issues or other job related concerns to the supervisor, • High school diploma or GED and 1-2 years of related experience preferred OR Visit our website Internal Applicants douwIk6dK1

Job DescriptionDescription: Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! Customer Service and Presentation: As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: • Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress., • Sets the example for the team o the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards., • Keeps the team members engaged in their duties., • Strive for high customer review ratings!, • ENJOY your team! GROW your team! And PLAY to your fullest potential Financial Administrative: • Manages groomers including quality control of work, safety, schedules, and client records, • Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints, • Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency, • Develops team in up-selling and using dog evaluations to grow revenue, • Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues, • Work with team to assure our Quality of Care sets the standards for dog care Team Management: • Creates staffing schedule and helps monitor daily schedules, • Maintains optimum staffing and development with all employees, • Leads by example by coaching all on contributing to a positive team-oriented culture, • Delivers written performance reviews and gives employees positive acknowledgment when due!, • Help coach the staff on our Dogtopia-isms, • The Rules by which we, as DOGTOPIANS live by are:, • We LOVE life unconditionally like a dog., • We STAY loyal to our pack., • We CHASE the absolute highest standards of safety., • We PLAY to our fullest potential., • We TREAT every day like it’s the Most Exciting Day Ever!, • Onboard all employees and insure each employee has the correct amount of training, • Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete., • Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards., • Inventory Management of cleaning, dog and First aid supplies., • Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues. Benefits: • It’s always bring your dog to work day!, • Education in basic dog obedience and training, • Fun, Dynamic team culture, • Career progression based on performance, • Additional certification programs are available, • Competitive wages with flexibility in scheduling, • Paid time off, medical benefits, and company incentives, • Dental insurance, • Vision insurance, • Referral program, • Employee discount, • Pet rider program, • Strong supervisory and delegation skills., • Excellent verbal and written communication skills., • Excellent interpersonal skills for internal and external customers., • Excellent sales and customer service skills., • Thorough understanding of principles and methods used to promote, display, and sell products and services., • Excellent organizational skills and attention to detail., • Strong business acumen skills -analytical and problem-solving skills., • Ability to function well in a high-paced and at times stressful environment., • Committed to the success of the team and not just as an individual., • Proficient with Microsoft Office Suite or related software and POS systems. Education and Experience: • High school diploma or equivalent., • At least three years of experience managing others and overseeing all areas of business., • Prolonged periods of standing, walking and moving around the playrooms., • Must love dogs.

Job Description INTRODUCTION Company Overview: BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Length Of Internship: 6 Weeks | June 1, 2026 - July 31, 2026 Location: It is anticipated that an incumbent in this role will work on-site at our locations in Totowa NJ, Birmingham, AL, and Van Nuys, CA. Job Description: The BioMatrix Pharmacy Operations team is excited to welcome a Summer 2026 Intern as part of our growing pipeline of emerging professionals! We’re seeking a motivated, curious, and relationship-oriented Pharmacy Operations Intern who is eager to gain hands-on experience within a fast-paced healthcare environment. This internship offers exposure to pharmacy operations, infusion workflows, patient support processes, cross-functional collaboration, and real-world problem-solving. You’ll work closely with experienced pharmacy operations leaders and team members, shadow team members, support daily operational needs, and contribute to projects that enhance patient care and internal efficiency. If you're passionate about healthcare, operations, or specialty pharmacy services, this internship will give you a comprehensive look at the field. As a Pharmacy Intern, you’ll work alongside a team of seasoned sales executives, gain real field experience, partner with cross-functional teams, and contribute to meaningful work that drives growth. This is a chance to explore a career in healthcare sales from multiple angles while making an immediate patient-centered impact. QUALIFICATION REQUIREMENTS • Current collegiate enrollment as a Junior or Senior pursuing a degree in healthcare administration, pharmacy, business administration, or a related field, • Minimum of two (2) years of customer service experience, • High school diploma or GED required, • Strong verbal and written communication skills with an interest in relationship-building, • Naturally curious, proactive, and eager to learn in a dynamic environment, • Organized and able to manage multiple priorities in a fast-paced setting, • Comfortable with technology; prior CRM experience is a plus ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Observe day-to-day pharmacy operations, including infusion workflows, patient support processes, and collaboration with clinical and sales teamsAssist with operational tasks such as data entry, documentation, reporting, and workflow tracking Participate in cross-functional meetings with Pharmacy Operations teams, • Support process improvement initiatives by identifying challenges and helping develop practical solutions, • Contribute to analytics and reporting projects under the guidance of the Pharmacy Operations leadership team, • Assist with preparing presentations, internal communications, and training materials, • Document insights and learnings from shadowing and project participation to support future team training and operational enhancement, • Engage in internship cohort activities and professional development sessions, • Document insightes from shadowing experiences to support future training and process improvements KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS • Strong verbal and written communication skills., • Effective interpersonal skills for engaging with providers and internal teams., • Ability to learn quickly in a fast-paced, field-based environment., • Solid organizational skills with the ability to manage multiple tasks., • Analytical thinking and comfort working with data, spreadsheets, or dashboards., • Ability to use technology tools, including CRM systems (training provided)., • Creative thinking for marketing collaboration and social media content., • Ability to interpret trends and incorporate insights into recommendations., • Ability to work independently while staying aligned with team goals., • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Become and remain proficient is all programs necessary for execution. PHYSICAL DEMANDS AND WORK ENVIRONMENT • This position requires frequent standing and occasional sitting with occasional walking, kneeling or stooping., • This position requires the use of hands to fingers, handle or feel objects and the ability to reach with hands and arms., • This position requires constant talking and listening, • Specific vision abilities required by this job include close vision and the ability to adjust focus., • This position must occasionally lift and/or move up to 25 pounds, • Required to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER • Will participate in legal and ethical compliance training each year., • Will consistently behave in compliance with the BioMatrix legal and ethical policies and procedures., • Will abide by the policies of BioMatrix as set forth in the Compliance Manual., • Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionCompany Description At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way. But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins. Why Longbridge? At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team: • Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do., • A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.” Job Description The Closing Manager will report to the Director of Closing, Funding and Post Closing. This position is primarily responsible for all closing activities by leading and supporting a team of closers for our growing retail and wholesale business channels. This critical role is instrumental to the operations organization and will be an integral part of the operations management team. Manage a team of closers whose tasks include preparing closing documents, reviewing closing documents, & providing superior customer service for both retail customers & wholesale partners. This position will require travel. Essential Functions/Specific Duties: • Staff Management includes Hiring, Training and Managing teams consisting of 10-20 mortgage closers, • Daily/Weekly pipeline management to ensure SLAs are met each day, loans are closed and funded on time, HUDs are balanced and within compliance, • Ensure team is preparing closing documents as needed, sending closing documents to appropriate title companies/notaries, partners etc. and ensuring documents meet Investor/Warehouse Bank, FHA, and regulatory requirements, • Ability to perform root cause analysis on why loan was closed in error and provide solutions and feedback to Management, • Communicate and interact with other department managers, as well as the recruiting department to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met, • Work with training, and other department heads to develop training tools for all team members, • Notify and work together with underwriting, managers and other department team members of any issues or delays with closing, • Communicate effectively with loan officers, account executives, sales support, and wholesale partners to ensure a smooth closing process, • Monitor and send daily & weekly production reports with quality and current production challenges to management, • Develop strategies to improve process and enhance workflow, • Hold weekly department meetings, • Establish and maintain a thorough knowledge of all products and investor requirements to ensure quality closing packages, salability to the Investor and FHA insuring, • Onboarding calls with Wholesale partners, • Complete internal and external audits of HECM and Proprietary programs, • Review and edit work instructions as needed as well as update daily checklists, • One-on-One mentoring, weekly, monthly, and or as needed, for team members who are not meeting the production and/or quality expectations and develop action plans to address, • Motivate and lead team to success using daily recognition, team building activities and positive reinforcement, • Travel, Prepare & Present department material to Offsite/Ons-site meetings and Industry Conferences multiple times a year., • Complete and Administer Employee Annual Performance Review Qualifications Qualifications/Job Requirements: • Strong knowledge of all closing regulations including but not limited to RESPA/TILA, Reg B, etc., • Effectively work under time constraints with multiple competing priorities, • Ability to multi-task in fast paced environment, • Excellent leadership and communication skills, • Excellent follow up, problem solving and analytical skills, • Ability to proficiently use Microsoft Office software, including Outlook, Word, and Excel, • Must be responsible, detail oriented, and maintain reliable follow through, • May require long hours/overtime at certain times of the month, • Closing experience within the past 3 years, • 5+ years management experience a plus, • Bachelor’s degree required or equivalent combination of management and closing experience, • Multi-tasking and prioritization skills necessary, • Excellent customer service, time management, communications; oral and written skills a must Additional Information • Working in a growing and dynamic industry, • Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts, • 401(k) with company match, • Paid time off, • This is an Exempt role, • Target base salary range is 130-140K which is based on various factors including skills and work experience., • In addition to base salary, this role is eligible for a competitive additional compensation program via annual bonus that is based on individual performance., • LBF is an EEO/AA/Vet/Disabled Employer, • Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial. Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.

Job DescriptionPosition SummaryAre you tired of being siloed into a single niche at a large firm? A premier CPA firm in Bergen County is seeking a Senior Accountant who thrives on technical variety and direct client impact. In this role, you won't just be a number; you will be a lead strategist for a diverse portfolio of closely held businesses. You will handle everything from high-level audit procedures to complex tax planning for some of the region's most successful commercial real estate partnerships, construction firms, and manufacturers. If you are looking for a firm that offers technical depth without the SEC-regulated "big firm " grind, this is your next career move.Essential Duties and ResponsibilitiesEngagement Leadership: Prepare comprehensive accounting workpapers for compilation and review engagements. Audit & Assurance: Execute essential audit procedures, ensuring accuracy and compliance for a variety of private industry clients. Tax Strategy: Assist in the preparation of federal and state tax returns for Partnerships, S-Corps, C-Corps, and high-net-worth individuals. Workflow Management: Take ownership of deadlines and internal communications, ensuring projects move efficiently from start to finish. Mentorship: Supervise and support junior staff, helping to build the firm's future talent. Consultative Support: Actively participate in financial planning, tax projections, and transactional support to help clients grow their businesses. Knowledge, Skills and Abilities Collaborative Leader: You enjoy working in a team environment and are ready to step into a supervisory role to help guide junior accountants. Education & ExperienceThe Experienced Professional: You have at least 5 years of experience within a CPA firm. You understand the rhythm of the industry and the nuances of public accounting. Sector Specialist: You have a strong background in accounting and auditing, with a preference for experience in Commercial Real Estate, Construction, or Manufacturing . Technically Sharp: You are an expert in financial statement preparation. While a CPA is preferred, we value strong technical experience and a proven track record above all else. #SolvoHRGlobal#LI-PROMOTED#LI-Onsite We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionBenefits: • 401(k), • 401(k) matching If you are looking for a rewarding career, not just another job, then come join our team as a Print Production Specialist! As a Print Production Specialist, you will be responsible for all aspects of the physical production of digital print and/or signs. The ideal candidate has experience with sheet fed digital presses , large format inkjet file prep, production, finishing, as well as installation . Position is full time Monday-Friday with occasional overtime. You will work in a systems-based environment with high attention to quality, detail, and deadlines. Responsibilities will include but are not limited to: • All aspects of digital printing, sign production & installation, and bindery., • You will operate flatbed, contour cutter, as well as various other finishing devices., • Working on multiple projects at the same time., • Working within a deadline-driven industry., • Having incredible attention to detail., • Possessing the skill-set to work out some technical problems with computers as well as the printers., • Communicate with our team members to ensure a complete understanding of the order., • Knowledge of direct mail software and practices, a plus. Required Skills: • A Minimum of 3 years in the Digital Print & Sign Industry, • Follow job specifications with an eye for detail & quality., • Must be able to lift 50 pounds., • Must be able to stand for long periods of time., • Able to work an 8-hour shift., • Quickly Learn & Execute Internal Proprietary Systems & Workflow Methodology., • Problem Solving & Multi-Tasking in a Fast-Paced Environment., • Knowledge of Hardware, Hand Tools & Sign Installation Methods., • Positive & Supportive Team Communications., • Self-Manage & Execute Daily Responsibilities., • Career Orientated with a Passion for Our Industry., • Friendly, Outgoing, Loyal & Dedicated. Please submit Resume including salary requirements for consideration for this position. Skills desired, but not required: • Assist with job packaging as needed., • Comply with all OSHA safety requirements., • Experience with PrintSmith or PrintersPlan

Job DescriptionCompany Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description Duties & Responsibilities Building Systems & Maintenance • Develop comprehensive knowledge of the region's building portfolio and lead the facilities team in executing best-in-class maintenance and preventive maintenance plans, • Manage the repair, maintenance, and continuous operation of all building systems including fire/life safety, HVAC, plumbing, electrical, lighting controls, digital systems (fire alarm, card access, CCTV security), and elevator controls, • Develop and oversee systems to respond quickly to all facility emergencies, • Own and monitor a work-ticket system that prioritizes and responds to all requests from school operations staff; assign tickets appropriately to facilities team members, • Develop transparent reporting systems of ticket response, keeping all stakeholders informed, • Establish and lead regular meetings with school operations staff, maintaining clear agendas, notes, and follow-up actions, • Stay informed of facilities challenges across the region and coordinate responses as needed, • Develop annual maintenance and operating budgets for all buildings in the region based on historical and projected facility needs; monitor spend to ensure it remains within budget, • Manage the work of the accounts payable associate with respect to Purchase Order creation and invoice approval, • Ensure compliance with New Jersey procurement guidelines, • Establish regular financial reporting practices and identify financial risks for escalation, • Develop an ongoing list of needed capital projects across the region, • Work with the Home Office Real Estate and Facilities team to compile an annual prioritized list of capital projects, • Coordinate site visits with school directors of operations to understand facility needs and communicate planned repair work, • Manage communications related to capital projects with Real Estate and Facilities and school operations teamsQualifications Required • Bachelor's degree, • 7+ years of progressive experience in architecture, construction, construction project management, facility management, or a related field, • Familiarity with key building systems (HVAC, electrical, mechanical, plumbing), • Knowledge of OSHA and Life Safety codes, • Computer skills to operate Building Management Systems (BMS); proficiency with Microsoft Office, • Excellent interpersonal and communication skills with the ability to speak and write clearly and adjust messaging for different audiences, • Ability to build new systems, multitask, set and drive priorities, and monitor progress toward goals, • Strong attention to detail and ability to manage multiple projects simultaneously, • Exceptional strategic, analytical, and critical thinking skills, • Availability to address emergencies as they arise (24/7 as needed), • Ownership of a personal vehicle for travel between campuses, • Master's degree, preferably in architecture, planning, or a related field, • New Jersey low-pressure black seal boiler, HVAC, or other relevant certifications, training, or licenses, • Experience with data-driven decision-making and financial forecasting Additional Information Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation for this position The full compensation range for this role is $127,800-$159,700. Typically, new hires who fully meet all qualifications listed in the job description will start at $135,700. Starting compensation below this reflects candidates with less experience or qualifications. Offers near the top end of the range are reserved for candidates who significantly exceed the qualifications, bringing extensive experience and specialized expertise beyond what is listed. Compensation determinations consider relevant professional experience and tenure with Uncommon Schools. Additionally, because we value internal growth and tenure, current staff members are not subject to salary caps within this range. Benefit Highlights: • Comprehensive Health, Dental, and Vision insurance plans, • Paid leave of absence options (parental, medical, disability, etc.), • Mental health and counseling support + wellness benefits At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email .

Job DescriptionSalary: 66,560 Position Summary The Director of Operations is a full-time, salaried leadership position responsible for overseeing Black Lives Matter Patersons operational, staffing, and outreach responsibilities as a procurement contract awardee under the Paterson Community-Based Crisis Response Team (CBCRT) project led by Reimagining Justice Inc./Paterson Healing Collective (RJI/PHC). This role ensures BLM Patersons harm-reduction and community-based crisis response functions are implemented effectively, in compliance with project agreements, and in close coordination with RJI/PHCs behavioral health and mental health response teams. The Director of Operations plays a central role in planning, pilot implementation, staff supervision, training coordination, and documentation for the crisis response initiative. Essential Duties & Responsibilities 1. Program Operations & Implementation • Lead day-to-day operations for BLM Paterson related to the CBCRT project., • Ensure BLM Paterson meets all deliverables, timelines, and obligations outlined in the procurement contract with RJI/PHC., • Develop and manage internal workflows to support crisis response readiness and pilot implementation., • Support planning-phase activities and pilot launch milestones. 2. Harm Reduction & Community-Based Crisis Response • Lead BLM Patersons harm-reduction and community-based response strategies within the crisis response model., • Ensure outreach and crisis response practices align with:, • Non-carceral principles, • Trauma-informed approaches, • Community trust-building frameworks, • Coordinate harm-reductionled responses in accordance with agreed-upon call typologies and response protocols. 3. Cross-Organizational Coordination • Serve as BLM Patersons primary operational liaison to RJI/PHC for the CBCRT project., • Participate in joint planning meetings with RJI/PHC and project partners., • Collaborate with RJI/PHC to co-develop:, • Crisis response workflows and procedures, • Clear role delineation between harm reduction and behavioral health teams, • Call categorization (BLM-led, RJI-led, joint response), • Referral and escalation pathways 4. Staff Supervision & Management • Supervise and support BLM Paterson outreach staff assigned to the CBCRT project., • Conduct regular check-ins, performance monitoring, and coaching., • Ensure staff understand roles, boundaries, and safety protocols during crisis response., • Promote staff wellness, accountability, and professional development. 5. Training & Workforce Development • Coordinate BLM Paterson staff participation in required trainings, including:, • Crisis de-escalation, • Safety and scene management, • Joint trainings with behavioral and mental health teams, • Support cross-training to strengthen interdisciplinary collaboration., • Identify training gaps and work with leadership to address capacity needs. 6. Documentation, Data & Compliance • Ensure accurate and timely completion of all required documentation., • Oversee use of shared documentation and reporting tools developed for the CBCRT project., • Maintain compliance with:, • Grant and procurement requirements, • Confidentiality and HIPAA standards, • Data-sharing and communication protocols, • Support preparation and submission of required reports to RJI/PHC. 7. Pilot Monitoring & Continuous Improvement • Monitor pilot implementation and identify operational challenges or risks., • Elevate issues to BLM Paterson leadership and RJI/PHC in a timely manner., • Participate in continuous improvement efforts based on pilot learnings and community feedback. Authority & Boundaries • Supervises BLM Paterson staff only., • Does not supervise RJI/PH, • Does not provide clinical, behavioral health, or mental health services., • External communications related to the project must follow approved communication protocols. Required Qualifications • Bachelors degree or equivalent lived and professional experience., • Minimum of 35 years of experience in operations, community outreach, harm reduction, or crisis response., • Demonstrated supervisory and leadership experience., • Strong understanding of trauma-informed and non-carceral approaches., • Excellent organizational, communication, and documentation skills. Preferred Qualifications • Experience managing grant-funded or publicly funded programs., • Familiarity with crisis intervention or public-health approaches to safety., • Experience working in Paterson or similar communities., • Experience collaborating with behavioral health or mental health partners. Work Environment & Schedule • Full-time, salaried position., • Combination of office-based, community-based, and meeting-based work., • Flexible schedule to support planning, training, and crisis response needs. Compensation & Benefits • Salary commensurate with experience and funding availability., • Benefits package per BLM Paterson policies.

Job DescriptionDescription: Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! Customer Service and Presentation: As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: • Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress., • Sets the example for the team o the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards., • Keeps the team members engaged in their duties., • Strive for high customer review ratings!, • ENJOY your team! GROW your team! And PLAY to your fullest potential Financial Administrative: • Manages groomers including quality control of work, safety, schedules, and client records, • Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints, • Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency, • Develops team in up-selling and using dog evaluations to grow revenue, • Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues, • Work with team to assure our Quality of Care sets the standards for dog care Team Management: • Creates staffing schedule and helps monitor daily schedules, • Maintains optimum staffing and development with all employees, • Leads by example by coaching all on contributing to a positive team-oriented culture, • Delivers written performance reviews and gives employees positive acknowledgment when due!, • Help coach the staff on our Dogtopia-isms, • The Rules by which we, as DOGTOPIANS live by are:, • We LOVE life unconditionally like a dog., • We STAY loyal to our pack., • We CHASE the absolute highest standards of safety., • We PLAY to our fullest potential., • We TREAT every day like it’s the Most Exciting Day Ever!, • Onboard all employees and insure each employee has the correct amount of training, • Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete., • Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards., • Inventory Management of cleaning, dog and First aid supplies., • Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues. Benefits: • It’s always bring your dog to work day!, • Education in basic dog obedience and training, • Fun, Dynamic team culture, • Career progression based on performance, • Additional certification programs are available, • Competitive wages with flexibility in scheduling, • Paid time off, medical benefits, and company incentives, • Dental insurance, • Vision insurance, • Referral program, • Employee discount, • Pet rider program, • Strong supervisory and delegation skills., • Excellent verbal and written communication skills., • Excellent interpersonal skills for internal and external customers., • Excellent sales and customer service skills., • Thorough understanding of principles and methods used to promote, display, and sell products and services., • Excellent organizational skills and attention to detail., • Strong business acumen skills -analytical and problem-solving skills., • Ability to function well in a high-paced and at times stressful environment., • Committed to the success of the team and not just as an individual., • Proficient with Microsoft Office Suite or related software and POS systems. Education and Experience: • High school diploma or equivalent., • At least three years of experience managing others and overseeing all areas of business., • Prolonged periods of standing, walking and moving around the playrooms., • Must love dogs.

Job Description Winsor Co. is looking for a customer service representative to join our team in our Piscataway office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues., • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs., • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic., • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. Requirements: • Bachelor’s degree or equivalent, • 1-2 years proven experience in supporting client success, • Excellent written and verbal communication skills, • Ability to address complaints and issues with effective solutions and a positive attitude, • Passion for delighting customers with above and beyond service, • Excellent time-management and prioritization skills, • Familiarity with CRM system Our employees enjoy a work culture that promotes fun and engaging atmosphere. We are a virtual company so we service the greater New Jersey area and some things are also in person. Candidates must have a vehicle and be available to work Monday to Friday 8AM - 5PM. Powered by JazzHR MNJSLwkhhT

Job Description Furniture distributor is looking for a Customer Service Representative to manage order processing, delivery scheduling, and customer communications through phone and email. This role requires proficiency with our proprietary internal system and strong multitasking skills to support seamless service to our clients. Responsibilities • Take customer orders via phone and email, • Schedule deliveries and manage all related follow-up tasks, • Handle inbound and outbound customer calls, • Enter data accurately into the proprietary internal system, • Communicate effectively with customers to resolve inquiries Preferred Qualifications • 2+ years of customer service experience, • Strong data entry skills, • Excellent communication skills

Job Description The Sales Coordinator plays a crucial role in the hotel's success by serving as a direct link between the front desk and the sales team. This position involves assisting with incoming reservation calls for groups and meetings, managing contracts and room blocks, and ensuring effective communication with the hotel team to meet the expectations of sales clients. Responsibilities Be one of the first points of contact for incoming sales calls, responding quickly and professionally to all internal partners and external customers. Deliver clear and concise communication representative of Concord Hospitality via all avenues of communication. Demonstrate excellent time management, self-motivation, proactive planning, and organizational skills with a keen focus on detail. Complete assigned tasks and responsibilities, including managing room blocks, client notifications, group resumes, event orders, and billing details. Assist with various aspects of pre-event, main event, and post-event details, tracking and communicating particulars of each assigned event and group. Gain knowledge of the hotel's food and beverage products, pricing, presentation, and function space details related to group and event success. Learn and use digital sales systems and conceptual sales processes, understanding the hotel's sales strategies. Participate in and report out at necessary internal meetings, conference calls, and training communications required for the position. Work collaboratively to foster teamwork and make decisions that align with hotel goals. Advocate for personal career development and training opportunities.

Job Description About Us: Second Melody is a branding studio with a diverse client portfolio, including a strong presence in health and biotech. Our focus is strategic brand alignment across corporate messaging, internal culture, audience outreach, advocacy and education. Our mission is to help our clients solve problems by building stronger and more inclusive brands that accurately represent their visions, passions, and business goals. Role Overview: At Second Melody, we believe in building meaningful, lasting relationships with our clients and within our team. As a Senior Account Manager, you’ll support those connections by serving as a primary contact between clients and internal teams, ensuring clear communication, alignment, and client satisfaction. Working closely with the Director of Accounts and cross-functional team members, you’ll manage day-to-day communications, ensuring the strategic direction of the brand is aligned to projects and client needs are met. You will build, maintain, and grow relationships with clients, leading to organic growth. This is a client-facing role suited for someone organized, curious, and eager to lead in a purpose-driven creative environment. Job Responsibilities Business Management & Development • Manage the development of scopes of work and annual budgets for assigned account(s) in partnership with internal team, • Oversee estimates, billing, job closeouts, and financial tracking to support account profitability; ensure team compliance with Teamwork for accurate billing, • Identify organic growth opportunities by understanding client goals and making suggestions to supervisor and ultimately client, • Participate in internal brainstorms and planning sessions, contributing ideas and capturing action items aligned to client strategic objectives, • Build knowledge of brands, market, and business objectives; monitor market and competitive trends, • Participate in new business pitches as opportunities arise Client Relationship • Serve as day-to-day client contact for assigned clients, managing daily communication, setting expectations, and building trusted relationships, • Lead client meetings, tactical project discussions with strategic references, and status calls, ensuring clear documentation of decisions and action items; attend workshops and conferences, • Develop Project Briefs that align with client objectives, timelines, and budgets; provide clear direction and strategy to internal team members, • Review and approve creative deliverables before client presentation, ensuring strategic alignment, accuracy, and consistency with the Brief, • Lead tactical project execution, addressing client feedback and challenges with timely solutions; capture feedback, asking strategic questions to guide revisions and maintain project focus, • Operate within internal workflows and client processes throughout project lifecycle, • Set and manage client expectations regarding deliverables, timelines, and budgets Leadership & Collaboration • Foster and inspire a deeply collaborative atmosphere and culture, • Present work to clients for approval with cross-functional team members; solicit feedback on tactical execution, • Collaborate with cross-functional team members to deliver on Project Briefs, client expectations, and in accordance with brand guidelines, • Deliver work on time and in accordance with budgeted hours, • Work within agency systems and processes People Management What You Bring • 3+ years of pharmaceutical/biotech industry (in-house) or pharmaceutical/biotech agency experience managing branding-related projects across various mediums including but not limited to digital, print, environmental and events, • Ability to juggle multiple projects, meet deadlines, and stay solutions-focused, • Excellent written and verbal communication skills, • Experience presenting to clients, • Open, collaborative mindset—comfortable with feedback and iteration, • Detail oriented, organized, and proactive nature that anticipates client and internal team needs, challenges, solutions, • Proficient with Google Docs (including slide development) and agency workflow/project management systems, • Willingness to travel for client meetings or workshops as needed What We Value • A balance of task focus and people skills—able to collaborate with clients and colleagues alike, • Organized, resourceful, and proactive in managing multiple projects, • Exercises good judgment and knows when to ask questions or seek guidance, • Trustworthy and professional with sensitive information, • Driven, energetic, and committed to delivering high-quality work on time, • A genuine alignment with Second Melody’s mission and growth Hybrid Structure: While Second Melody’s offices are located in New Jersey, candidates are not required to reside in the state. However, they should be willing to travel to New Jersey for company events as needed. Benefits Time Off • Vacation - 12 days, • Personal - 12 days, • Sick - 5 days, • Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium, • Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows Salary Range: $85,000-$90,000

Job Description Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production. About the Go-To-Market Team The Go-To-Market Team is responsible for ensuring customers realize measurable value from the automation we deploy. From pre-deployment coordination through onboarding and long-term engagement, the team drives adoption, strengthens relationships, and ensures customers achieve meaningful operational outcomes. Customer Success serves as the connective tissue between customers and internal teams, ensuring expectations are clear, communication is proactive, and execution is coordinated. The team also captures customer feedback and insights to continuously improve the product, delivery experience, and long-term customer outcomes. About the role: As a Customer Success Manager, you will own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience and sustained value realization. You will serve as the central point of contact for customer coordination, orchestrating internal teams, documentation, and communication to ensure onboarding and ongoing engagement are proactive, clear, and consistent. Success in this role requires strong operational discipline, the ability to anticipate risk, and a customer-advocacy mindset that surfaces feedback internally, improves the customer experience, and identifies opportunities to expand customer impact over time. In this role you will: • Own the customer relationship from pre-deployment through long-term engagement, • Serve as the primary point of contact for customer communication and non-technical coordination, • Drive successful onboarding by ensuring timelines, documentation, and internal handoffs are executed effectively, • Partner cross-functionally with Sales, Fleet Operations, and Engineering to align customer expectations and delivery execution, • Monitor customer health, engagement, and risk signals and take proactive action when issues arise, • Manage customer communications during key milestones, changes, and escalations to maintain trust and clarity, • Identify opportunities to expand customer impact by understanding operational goals and usage patterns, • Partner with Sales to support expansion opportunities through strong relationships and customer insight, • Capture and elevate the voice of the customer to inform product, process, and experience improvements, • 3–7+ years of experience in customer success, account management, client services, or customer-facing program management, • Proven ability to manage complex customer relationships and drive outcomes through cross-functional coordination, • Strong operational discipline, follow-through, and ability to manage multiple priorities simultaneously, • Experience working with industrial, manufacturing, hardware, robotics, or operationally complex customers preferred, • Excellent written and verbal communication skills with confidence in customer-facing conversations, • Comfort navigating ambiguity and evolving processes in a fast-growth environment, • Strong judgment and calm execution during escalations, shifting priorities, and time-sensitive customer needs, • Ability to identify expansion opportunities through strong relationships, customer insight, and operational outcomes, • Proficiency with CRM and customer workflow tools such as Salesforce, ticketing systems, or project tracking platforms, • Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors, • Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles, • Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available, • Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid, • Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most, • Paid Parental Leave Program: Up to 12 weeks of paid parental leave, • Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan, • Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup, • Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses Final offers are customized based on experience, geographic location, market considerations, and a candidate's preferred balance of cash and equity. Our goal is to attract and reward top talent who will have significant impact, and we are open to thoughtful discussions to align on the right structure. Compensation Range:$100,000—$130,000 USD What we look for: We're building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you! • Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren't paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn't yet exist., • Create the Magic: You absorb complexity so customers don't have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don't say "not my job." You make things work., • Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don't confuse activity with results., • Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You're willing to challenge assumptions, including your own, in pursuit of the best answer., • Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit. Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to . AI Use: At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.

Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Training & development, • 50% Bookkeeping, • 3040% Executive Support, • Manage day-to-day bookkeeping in QuickBooks Online, • Maintain books for the primary company file and multiple smaller affiliated entities, • Process and code accounts payable and receivable, • Perform bank and credit card reconciliations, • Assist with month-end close, • Prepare internal financial reports for CEO and CFO, • Coordinate with outside accountants on tax filings, 1099s, and reportingCredit Card & Expense Oversight, • Collect, review, audit, and maintain receipts for all employee credit card transactions on a weekly basis, • Follow up on missing receipts and discrepancies, • Ensure strict compliance with company policies, • Maintain organized documentation and audit trailExecutive Assistant Support, • Manage CEO calendar and scheduling, • Coordinate meetings and travel, • Track follow-ups and ensure tasks are completed, • Prepare correspondence and reports, • Maintain confidentiality at all times, • Ensure leadership follows proper approval and documentation proceduresAdministrative Support, • Maintain organized digital and physical filing systems, • Oversee vendor communications, • Assist with HR administrative tasks, • Support operational projects as neededQualifications, • 3+ years bookkeeping experience required, • Strong proficiency in QuickBooks Online, • Experience managing multiple company files/entities preferred, • Experience supporting senior executives preferred, • Proficient in Microsoft Office (Excel, Word, Outlook), OneDrive, and Teams, • Strong understanding of AP/AR processes, • Highly organized with strong follow-through, • Comfortable upholding policy and process even when it requires firmnessIdeal Candidate Profile, • Highly organized and structured (Type A mindset), • Detail-oriented and process-driven, • Confident holding leadership accountable to procedures, • Strong financial discipline, • Comfortable managing multiple priorities Benefits • Health and Dental benefits, • Paid time off, • Simple IRA, • Professional development opportunities

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Health insurance If you are looking for a rewarding career, not just another job, then come join our team as a Grand Format Print Production Specialist! As a Grand Format Print Production Specialist, you will be responsible for all aspects of the physical production of digital print and/or signs. The ideal candidate has experience with flatbed production , contour cutters, large format inkjet file prep, production, finishing, as well as installation . Position is full time Monday-Friday with occasional overtime. You will work in a systems-based environment with high attention to quality, detail, and deadlines. Responsibilities will include but are not limited to: • All aspects of digital printing, sign production & installation, and bindery., • You will operate flatbed, contour cutter, digital printer as well as various other finishing devices., • Working on multiple projects at the same time., • Working within a deadline-driven industry., • Having incredible attention to detail., • Possessing the skill-set to work out some technical problems with computers as well as the printers., • Communicate with our team members to ensure a complete understanding of the order., • Knowledge of direct mail software and practices, a plus. Required Skills: • A Minimum of 3 years in the Digital Print & Sign Industry, • Follow job specifications with an eye for detail & quality., • Must be able to lift 50 pounds., • Must be able to stand for long periods of time., • Able to work an 8-hour shift., • Quickly Learn & Execute Internal Proprietary Systems & Workflow Methodology., • Problem Solving & Multi-Tasking in a Fast-Paced Environment., • Knowledge of Hardware, Hand Tools & Sign Installation Methods., • Positive & Supportive Team Communications., • Self-Manage & Execute Daily Responsibilities., • Career Orientated with a Passion for Our Industry., • Friendly, Outgoing, Loyal & Dedicated. Please submit Resume including salary requirements for consideration for this position. Skills desired, but not required: • Assist with job packaging as needed., • Comply with all OSHA safety requirements., • Experience with PrintSmith or PrintersPlan

Job DescriptionCompany Description About Veolia North America Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Director, Customer Operations will support Veolia’s customer experience vision by providing leadership and direction for the Customer Operations team in their designated regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement, identifying and implementing operational efficiencies and defining and delivering on SLAs. Direct management of the customer service, contact center, billing, payments and collections activities for the designated regulated utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing best practices. Primary Duties/Responsibilities: Management/Supervision • Provide strong, dynamic leadership by setting expectations, mentoring, coaching, and guiding team members to drive performance across KPIs (employee, customer, and company)., • Establish and monitor annual performance goals for direct reports and ensure that all department employees receive a performance/development review at least once a year., • Establish work procedures and processes that support company and departmental strategies, metrics, and standards., • Prioritize, plan and execute customer operations activities and processes to ensure delivery of high-quality results., • Provide guidance and performance monitoring to ensure team alignment with organizational objectives and performance targets., • Apply change management processes and tools to support adoption of new programs, including the design, development, delivery, and management of communications., • Perform workforce management (WFM) analyses, including staffing, contact volume, seasonality, AHT and call routing., • Provide guidance and input both tactical and strategical into collection strategies., • Establish and maintain a performance metrics including service level, call efficiency, abandonment rates, staffing utilization, attrition, and financial performance., • Develop and implement strategies for managing customer accounts and resolving payment issues., • Prepare and oversee annual customer experience feedback programs and use findings to improve service in line with expectations., • Ensure customer satisfaction while maintaining KPI levels within expected guidelines., • Use data from complaints, inquiries, and feedback to improve standards and enhance communication with customers., • Partner with Operations to deliver excellent customer experiences while driving process improvements., • Ensure compliance with all regulatory agency (e.g., BPU), environmental, health, safety, and contractual requirements., • Act as primary liaison to regulatory commission (BPU) for resolving customer complaints and issues., • Prioritize, plan, and implement billing, payments, and collections, policies to ensure alignment with best-in-class standards., • Develop, communicate, and enforce policies, procedures, and financial controls to ensure consistent and timely customer service responses., • Continuously improve and document work processes via Standard Operating Procedures (SOPs)., • Identify process gaps affecting customer or business efficiencies, and implement solutions., • Analyze billing, payment, receivables, and collection data to identify trends and improvement areas., • Improve and innovate operations by monitoring performance, resolving risks, completing action plans, and managing process improvements., • Improve contact center operations through performance monitoring, QA programs, risk mitigation, and system/process enhancements., • Build business cases and lead projects to enhance departmental capabilities., • Partner with peers across business units (utilities) to drive systemic improvements and standardization in delivering excellent employee and customer experiences., • Work cross-functionally with departments (Accounting, Finance, DB&T, Operations, HR) on corporate initiatives to improve customer experience., • Participate in corporate projects, due diligence, and acquisition integrations., • Actively and consistently support efforts to simplify and enhance both employee and customer experiences., • Manage relationships with key service providers to ensure compliance with contractual specifications., • Perform other duties as assigned.Qualifications Education/Experience/Background: • 10+ years’ experience leading service operations., • 10+ years experience in a leadership role managing non-exempt/exempt employees., • Leadership experience in a union environment is desired but not required., • B.S. degree in business or related field., • Excellent written and oral communications skills – including report writing, building and giving presentations to senior leaders., • Strong analytical, organizational, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills., • Demonstrated ability to work both autonomously and as part of a team in a fast-paced, matrixed environment., • Working knowledge of customer information systems (CIS)., • Working knowledge of Google products – sheets, docs, Gmail, - Power BI or similar tools. Physical: • Must be able to read complex operations reports, write detailed reports and prepare and deliver presentations., • Ability to analyze complex operational and technical challenges and resolve same., • Ability to interpret and explain complex regulatory requirements., • Must be able to reason, problem solve and analyze complex operational challenges and resolve same., • Must be able to learn new technological advances in water industry and train personnel., • Must be able to work under pressure and meet deadlines. Additional Information Pay Range: $135000 to $145000 Per Year. Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off Eligible for up to 15% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Manage confidential correspondence and communication with internal and external stakeholders. Internal: Serve as the first point of contact for the CEO; field inquiries and prioritize request. The EAA will serve as gatekeeper, liaison, and thought partner who will manage communications, scheduling,

Senior Project Manager – Healthcare-inpatient and ambulatory care interiors.Our client is an award-winning provider of innovative design solutions.Headquartered in New York City with satellite offices in Long Island.They currently have an immediate need for an experienced Senior Project Manager fo

Coordinate vendors, MSPs, and internal stakeholders.

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

This person may also coach junior sourcing and procurement staff and partner with internal stakeholders to align procurement efforts with business needs. Partner with internal stakeholders to establish spend baselines and annual savings targets, ensuring alignment and formal savings validation. Serv

Customer Service / Remote] - Anywhere in U.Medical-Dental-Vision / Generous PTO - As a Customer Support Specialist, you will: Provide exceptional customer service and technical support to our clients through phone, email, and chat channels; Troubleshoot and resolve customer inquiries and issues prom

Coordinate project activities with architects, engineers, subcontractors, and internal teams to ensure alignment with design intent and project objectives.

Manage office communications (email, phone, document routing) with a high level of responsiveness.

You'll coordinate across consultants, owners, and internal teams. Coordinate across consultants, contractors, and internal teams to maintain schedule and scope.

Come join one of the top construction firms in the NYC region as a Sr.This Jobot Job is hosted by: Paul Madden.Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $200,000 - $250,000 per year.Seeking a Senior Project Manager with strong ground-up

Job Title: Smart Building IoT Project Manager.Required Skills & Qualifications.Project Management experience designing and deploying IoT systems for commercial high-rise buildings, with direct exposure to multi-floor (10+ story) retrofits.Project Management experience with interacting with const

Job Title: Senior Plumbing Project Manager.Location: New York City Metropolitan Area (Onsite).Job Type: Direct Hire – Fulltime.They must have 10 years of experience as a super or foreman.Must be able to read estimates and manage a crew to get the plumbing work done.Oversee work ranging from $5K up

Draft and manage executive communications as needed.

EVOS Construction, a division of All Season Global Solutions, is seeking an experienced and driven professional to join our growing team.We specialize in delivering fully integrated, turnkey construction solutions from concept through completion, with a focus on quality, efficiency, and client satis

Draft correspondence and communications with clients, opposing counsel, courts, and service providers.

Identify and address project delays, ensuring that timelines are met for both internal and external teams. Strong communication and collaboration skills to engage with both internal and external teams. We are seeking a Project Manager to support the R&D Manager in managing stage-controlled new p

The Mechanical Project Manager is responsible for planning, coordinating, and overseeing all mechanical systems for affordable housing construction projects, including HVAC, plumbing, fire protection, and related building systems.Manage mechanical scope from preconstruction through closeout for mult

Analyze performance results for management reports; Provide monthly project status forecasts; Must be proficient with working independently while maintaining and applying working knowledge of Client Standards of Business Controls and meet management's expectations for effective internal business con