Service Engineering Manager – Industrial Automation (DCS / PLC / SCADA)
hace 5 días
Philadelphia
Job Title: Service Engineering Manager – Industrial Automation (DCS / PLC / SCADA) Location: Lansdale, PA (Hybrid – 3 days onsite / 2 remote) Relocation package available About the Role We’re hiring a Service Engineering Manager to lead and strengthen a growing service engineering organization supporting industrial automation systems. This is not a “ticket management” role — it’s about leading engineers, improving service delivery, and partnering directly with customers on system performance and lifecycle support. What You’ll Be Responsible For • Lead, coach, and develop a team of ~7 service engineers + 7–9 contractors, including performance management, development, and accountability, • Own resource planning, scheduling, and service execution, • Act as a key customer-facing leader for service performance and system lifecycle support, • Oversee maintenance, upgrades, and optimization of DCS / PLC / SCADA systems, • Drive service performance, utilization, and team accountability, • Partner cross-functionally with sales, engineering, and product teams, • Manage service budgets, forecasting, and overall profitability, • Support long-term service strategies and identify improvement opportunities What We’re Looking For (Must-Have Experience) • Bachelor’s degree in Engineering (Electrical, Controls, Automation, or related), • ~5–7+ years of engineering experience (automation, controls, or related), • Prior direct people management experience leading engineering or technical service teams (required), • (including performance management, coaching, and day-to-day team leadership), • Proven experience managing team workload, resource planning, and accountability across both employees and contractors, • Experience with DCS, PLC, or SCADA systems, • Strong leadership mindset — able to build trust, develop people, and create a positive, accountable team environment, • Strong customer presence — able to build credibility, communicate clearly, and represent the organization with professionalism and confidence, • Ability to operate in a fast-paced service environment and stay calm under pressure, • Financial awareness — able to manage budgets and understand service performance This role requires hands-on people management experience — not just technical leadership or informal mentorship. What Will Make You Successful in This Role • You’re a positive, steady presence — especially when things get busy or issues arise, • You build strong relationships with both customers and your team, • You’re approachable, easy to work with, and people naturally want to collaborate with you, • You lead with calm, clarity, and accountability — not pressure or ego, • You can balance technical conversations with practical, real-world communication, • You take ownership of problems and focus on solutions, not blame Why This Role Stands Out • True leadership role — not just coordination, but team ownership + impact, • Opportunity to work with complex industrial automation systems, • Hybrid flexibility after ramp-up, • Strong visibility with customers and internal leadership, • Stable, growing organization with long-term customer relationships Additional Details • Location: Lansdale, PA, • Hybrid: 3 days onsite / 2 remote (after onboarding), • Travel: ~20% (primarily domestic, occasional international), • Hours: Typically ~7:30/8:00 AM – 5:00 PM, • Occasional after-hours support (as needed) Compensation & Benefits • Base salary: Base salary: $130K – $150K (depending on experience), • Relocation support available, • 15 days PTO at start, • Competitive benefits package including 401(k) + pension Final Note We’re looking for someone who enjoys leading from the front — someone who can work with engineers, support customers, and help elevate how service is delivered. We value leaders who bring a positive, solutions-oriented mindset and can build strong relationships across both customer and internal teams.