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Job DescriptionDescription: We are Hiring! Job Posting: Client Support Coordinator Location: Rochester, NY Department: Care Coordination- Aging Services Employment Type: Full-Time Schedule: Monday- Friday, 40 hours Salary: $21.00/hr. As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general supervision, coordinates in-home support for program participants such as transportation, ancillary purchases, and home repair projects. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment. Essential Duties and Responsibilities • Each staff person might be requested to be back up to a different program and to be flexible to fill in work time to give our participants the best support possible., • Coordinates special transportation requests with the STAR team to ensure appointments are confirmed and timely. Involves taking accurate requests, confirming, finding providers, and strong communication skills. May transport clients to necessary appointments providing advocacy and support as back-up., • Coordinates with other staff the approval, arrangements, ordering, tracking and delivery of needed Ancillary purchases – such as equipment, home repairs, appliances, home modifications, personal items. Involves home visits, communicating with providers/MCOFA/finance/team members, and arranging for various service estimates. May involve home visits and evaluating appropriateness of the purchase., • May provide client assistance with grocery shopping, prescription pick-up, banking, friendly visiting, essential errands and light chores. May provide housekeeping services to clients such as making and changing beds; dusting, vacuuming, light cleaning of kitchen, bedroom, bathroom; dishwashing; preparing light meals; making list of needed cleaning items or grocery items; laundering, ironing; grocery shopping., • May provide back up support to Intake Processor., • Works with participants to use technology to improve their quality of life. Involves home visits and knowledge about internet, smart phone use, online services (banking, telehealth, grocery ordering etc.) and the ability to help them to install or use the services., • Must be able to lift and carry at least 20 pounds and use stairs., • May provide supervision services to clients (respite for caregivers). Monitor client’s safety., • Schedule appointments and necessary confirmation/follow-up for assigned clients as needed., • Keep clients appraised of available community resources and facilitate referrals., • Maintains accurate activity records., • Follows established procedures and policies for programs, such as receipt of cash/checks from clients, • Keeps accurate mileage and timesheet records., • Maintains up to date client service schedule on agency system (such as Outlook)., • Maintain client service logs and accurately records Trips and Contacts and Ancillary Purchases. Submits unit reports to supervisor monthly/weekly depending on the program., • Report problems, incidents to supervisor in a timely manner., • Assist program management staff in completion of required clerical and/or administrative work as needed. (i.e. intakes/outreach), • Assists the Homeworks’ Volunteer with administration of that service; recruitment, background checks, enrollment, payments, scheduling jobs, follow up visits with clients and tracking., • Ensure personal vehicle up-keep and repair to include, but not limited to, inspections and oil changes., • Complete annual or triennial defensive driving course., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse, • Other duties as assigned. Requirements: Qualifications Education: High School Diploma required. Credentials: NYS Driver License Experience: Proven experience in at least one of the following areas. Working with older adults, transporting people, home maintenance and repair, customer services, or providing in-home supports (aide). Must be able to use a computer for scheduling, communication and tracking purposes. Equivalent combination of education and experience will be considered. ** Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers. WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST • Talking to many different types of people from across the country, • Answering inbound phone calls from customers related to billing inquiries, • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards, • Establishing and growing professional, positive relationships with Spectrum customers, • Collaborating with management on customer issue escalations, • Representing a Fortune 100 company with professionalism and courtesy We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications • Education: High school diploma or equivalent, • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays, • Language: Ability to read, write, speak and understand English Preferred Qualifications • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center, • Technical Skills: MS Office, computer skills, typing, • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers. WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST • Talking to many different types of people from across the country, • Answering inbound phone calls from customers related to billing inquiries, • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards, • Establishing and growing professional, positive relationships with Spectrum customers, • Collaborating with management on customer issue escalations, • Representing a Fortune 100 company with professionalism and courtesy We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications • Education: High school diploma or equivalent, • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays, • Language: Ability to read, write, speak and understand English Preferred Qualifications • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center, • Technical Skills: MS Office, computer skills, typing, • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers. WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST • Talking to many different types of people from across the country, • Answering inbound phone calls from customers related to billing inquiries, • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards, • Establishing and growing professional, positive relationships with Spectrum customers, • Collaborating with management on customer issue escalations, • Representing a Fortune 100 company with professionalism and courtesy We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications • Education: High school diploma or equivalent, • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays, • Language: Ability to read, write, speak and understand English Preferred Qualifications • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center, • Technical Skills: MS Office, computer skills, typing, • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers. WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST • Talking to many different types of people from across the country, • Answering inbound phone calls from customers related to billing inquiries, • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards, • Establishing and growing professional, positive relationships with Spectrum customers, • Collaborating with management on customer issue escalations, • Representing a Fortune 100 company with professionalism and courtesy We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications • Education: High school diploma or equivalent, • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays, • Language: Ability to read, write, speak and understand English Preferred Qualifications • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center, • Technical Skills: MS Office, computer skills, typing, • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Job Description POSITION: Vice President, Accounting and Finance STATUS: Full Time / Exempt REPORTS TO: Chief Financial Officer LOCATION: Rochester, NY COMPENSATION: The starting salary for this position is expected to be between $182,000-$192,000. The actual salary will be determined based on experience and other-job related factors, consistent with applicable law. Position Summary The Vice President of Accounting and Finance is responsible for leading, directing and overseeing the operations of the accounting, cash management and finance functions of the credit union. He/she is responsible for establishing and maintaining an outstanding system of internal controls to provide accurate and timely financial data. He/she is responsible for the accounting functions of the credit union to include accounts payable, budgets, general ledger, fixed assets, bank accounts, financial analysis, reporting, and taxes. Responsibilities include finance functions such as daily cash administration, investing, and maintaining borrowing relationships with liquidity sources. Perform all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values. Essential Responsibilities - Must be capable of performing the following essential responsibilities, with or without reasonable accommodations, as outlined below. The Vice President of Accounting and Finance must be capable of performing the following essential duties and responsibilities, with or without reasonable accommodations: • Ensure that reports, accounts, systems, policies, and procedures adhere to generally accepted accounting principles (GAAP) and industry best practices., • Responsible for the accuracy of all financial reporting, including the annual audited financial statements and quarterly call reports., • Oversee the daily balance sheet and daily cash management report to ensure the credit union is compliant with its established liquidity and concentration limit guidelines., • Responsible for running and maintaining the accuracy of the Current Expected Credit Losses (CECL) model. This entails reconciling the model data to the core data, file validation, recording the monthly estimate for the allowance for credit loss, analyzing variances and preparing reports for management., • Responsible for the Asset Liability Management (ALM) model, including testing of assumptions, data accuracy and production of reports for management and the Board of Directors. Provide technical expertise, analytics, and actionable recommendations as a key leader of ALM Committee., • Participate in all Retirement Plan Committee meetings as the primary Accounting liaison for the Pension Committee., • Participate in all Investment Committee meetings as a member of the committee with full investment authority according to the Investment Policy approved by the Board of Directors., • Oversee and manage the accounts payable function for the Credit Union in compliance with the Credit Union’s Purchasing Policy. Maintain a current inventory of contracts and pricing information for all the vendors in accordance with the credit union’s vendor management procedures. Supervise the timely payments of vendor invoices, employees/volunteer vouchers, and payments related to the indirect lending program., • Responsible for conducting reviews of new and ongoing vendor management for contracts related to the Accounting functions. Analyze the obligations and liabilities to ensure the credit union is protected., • Lead the preparation for the annual CPA audit and act as the main management liaison for the CPA audit. Complete the required disclosures for the annual financial footnotes., • Attend monthly Board Meetings as requested by the CFO or CEO., • Maintain an awareness of laws and regulations that impact accounting, internal audit, risk management and compliance by attending conferences/seminars and reading trade publications., • Establish and maintain networking relationships throughout the community through involvement and participation in business, social, community and/or political committees, Boards or other activities., • Provide a positive example to all areas in the credit union through his/her interactions with others. Qualifications and Skills Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: • Education: Bachelor’s or Master’s degree in Accounting or MBA, • CPA certification required, • 10 + years commensurate work experience required. A minimum of 7 years’ experience in financial management in a dynamic financial environment required, • Must possess extensive knowledge of regulations that impact the credit union’s Accounting and Finance, • Must possess understanding of financial products and services Knowledge/Skills/Abilities (including Technical & Systems/Equipment Proficiencies • Must possess excellent leadership, interpersonal and communication skills., • Strong organizational skills and attention to detail., • Excellent organizational and analytical skills., • Ability to communicate both verbally and in writing at a professional business level, • Ability to act independently., • Ability to make effective decisions in a reasonable time frame., • Ability to identify and correct areas of inefficiency., • Ability to work effectively under pressure and against strict time constraints., • Ability to travel that may require air travel and limited overnight stays away from home., • Ability to manage and lead people., • Microsoft Office Suite, particularly: Outlook, Word, PowerPoint and Excel, • Office equipment, such as computers, printers, copiers, and fax machines, as well as multi-line phone systems, • Intranet/Internet, • Web-based vendor systems, • Teller and Banking Software Physical Requirements • Lifting (5-10 pounds), • Standing/Sitting extended periods of time, while working in front of computer monitor, • Typing / Data Entry, • Professional Office Environment, • Overhead Lighting Training and Compliance Requirements Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees completeannual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers. WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST • Talking to many different types of people from across the country, • Answering inbound phone calls from customers related to billing inquiries, • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards, • Establishing and growing professional, positive relationships with Spectrum customers, • Collaborating with management on customer issue escalations, • Representing a Fortune 100 company with professionalism and courtesy We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications • Education: High school diploma or equivalent, • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays, • Language: Ability to read, write, speak and understand English Preferred Qualifications • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center, • Technical Skills: MS Office, computer skills, typing, • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers. WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST • Talking to many different types of people from across the country, • Answering inbound phone calls from customers related to billing inquiries, • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards, • Establishing and growing professional, positive relationships with Spectrum customers, • Collaborating with management on customer issue escalations, • Representing a Fortune 100 company with professionalism and courtesy We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications • Education: High school diploma or equivalent, • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays, • Language: Ability to read, write, speak and understand English Preferred Qualifications • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center, • Technical Skills: MS Office, computer skills, typing, • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Mercor is seeking skilled evaluators to support an essential evaluation workflow in partnership with a leading AI research lab. This project focuses on improving model performance in the Consumer Electronics & Smart Home domain by evaluating agent-generated research reports related to the latest trends in consumer technology, smart home innovations, and product developments. ### Who We're Hiring We are looking for evaluators with experience or a background in Consumer Electronics, Smart Home technologies, or related fields. This workflow is ideal for individuals who: - Have experience in the consumer electronics or smart home industries. - Are familiar with emerging technologies and trends in consumer electronics, smart home products, and IoT (Internet of Things). - Can critically evaluate product information and market trends. - Are comfortable working independently and asynchronously. ### Key Responsibilities - Evaluate the quality and relevance of agent-generated research reports in the Consumer Electronics & Smart Home domain. - Provide structured feedback using a provided rubric and offer written justifications for your evaluations. - Work independently and asynchronously, ensuring that evaluations are completed within the set timeline. - Ensure that all reports are accurate, relevant, and clear. ### You’re a Strong Fit If You Have: - Experience or knowledge in Consumer Electronics, Smart Home technology, or IoT. - Strong analytical skills to assess product details, technological trends, and market relevance. - Excellent written communication skills to provide clear and actionable feedback. - Comfort working independently and asynchronously. ### Role Details - Part-time (15–30 hours/week) with flexible scheduling. - 100% remote and asynchronous — work from anywhere. - Contractor position via Mercor, paid hourly. - Competitive rates: $75–$90/hour depending on expertise. - Weekly payments processed securely through Stripe Connect. ### About Mercor Mercor is a San Francisco-based company that connects elite professionals with frontier AI research. Our backers include Benchmark, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dorsey.

Have a desire to work from home. Work from the comfort of your own home. Basic computer and internet skills.

Job DescriptionDescription: Responsible for assisting immediate supervisor in providing leadership and management of the respective unit/program, including the organization and supervision of services, staff and facilities. The Assistant Program Manager is also expected to serve as the person in charge of the unit/program during his/her immediate supervisor’s absence. This position requires Advanced Counselor CASAC or other QHP as defined by OASAS Operating Regulations required. Schedule: Mix of days/evenings/weekends Mon-Fri OR Tues-Sat Quality Services • Assists manager to ensure adherence to state certification regulations, funding requirements and other applicable regulations, policies, and procedures., • Assists manager to supervise recordkeeping within unit and ensures that documentation meets regulatory and funding requirements., • Assists manager to facilitate case reviews and provide oversight stability, quality and objectivity in the quality of services for the client., • Manages the therapeutic community and facility/facilities during scheduled shifts when the immediate supervisor is off duty, taking PTO or on extended leave., • Successful recertification/audit/review of program by regulatory/funding agency, • Chart audit results meet standards set by program/regulatory/funding agency., • When functioning as Program Manager, 24/7 scheduling appropriate for unit is maintained, • When functioning in the capacity of the immediate supervisor, the number of critical incidents are within acceptable limits, • Assists clients with funding and financial matters and insures that Client Financial Contracts are developed and maintained and serves as liaison between the unit and the Financial Case Manager., • Assists manager to ensure the physical environment is free from hazards that could result in injury to either staff or clients. Conducts inspections to ensure the efficient use of and safety of unit facilities, equipment and property. Ensures the need for maintenance, repairs and supplies is reported., • Client financial contracts are up-to-date 100% of the time, • Payment for client services has been maximized, • Program’s equipment and supplies are maintained in an efficient and cost-effective manner, • Unit meets occupancy goals Effective Staff Manages employee performance of assigned supervisees by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback, and addressing performance problems and issues promptly. Immediate Supervisor states that Assistant Program Manager is effective in: • Actively contributing to building a high-performing unit team, • Orienting new supervisees, • Communicating expectations for performance to supervisees, • Holding supervisees accountable for performance, • Completing annual Performance Appraisals on time that appropriately reflect each supervisee’s performance level, • Implementing performance improvement plans with 100% of supervisees with performance deficiencies, and recommending termination of employment on a timely basis if supervisee is unable to improve, • Recommending merit increases that are differentiated based on sustained performance, • Staff satisfaction reflected through feedback to their immediate supervisor. Services That Address Client/Guest Goals (specific functions may vary based upon specific requirements of assigned program(s)) • Provides individual and group counseling; and training and support to clients in skills of independent and responsible living as appropriate for the respective program (e.g., money management, housekeeping, personal hygiene and grooming, menu planning, food purchasing and preparation, leisure-time activities, socialization, medications and following medical, psychiatric, and rehabilitation treatment plans)., • Assists in the daily operation of the residence (e.g., light housekeeping, cooking, food and supply purchasing, etc.)., • Coordinates services to clients with other community service providers and with families or significant others., • Provides individual and group based support and activities to promote recovery and respond to individual crises., • Models effective coping techniques and self-help strategies., • Provides information about the community and natural supports and how to use these in the recovery process., • Assists guests/clients in the development of individual support plans., • Provides supervision of medication to clients and adheres to East House medication policies and procedures. Measurables • Individuals on caseload are making reasonable progress toward goals as evidenced by Program-specific measures, • Satisfaction expressed to immediate Supervisor through feedback from colleagues, • Consistently responds appropriately to needs of residents that occur during on-duty shifts, • Consistently provides appropriate coaching and supervision for clients in their responsibilities for cleaning and meal preparation, • Food / meals are appropriately maintained during on-duty shifts, • Group home or apartments are consistently maintained as safe and sanitary environments, • Medication documentation and supervision meets East House standards 100% of the time, • No medication errors EEO Statement: East House encourages diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability. East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community. Requirements: Minimum Education & Experience • Associates degree in human service related field and three years’ paid human service experience, • or Master’s or Bachelor’s degree in human service related field, • NYS motor vehicle license, safe driving record and availability of personal vehicle for work., • Advanced Counselor CASAC or other QHP as defined by OASAS Operating Regulations required.·, • Basic Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Internet, check his/her email account, create and send email with an attachment and use simple email features. Can open spreadsheets and word processing documents to read and make simple edits. ·, • Job frequently requires sitting, handling objects and paperwork, work with a computer and communicating with others both verbally and in written format., • Job involves occasional lifting of up to 30 lbs., walking, standing and reaching., • Finger dexterity to a level that allows the ability to operate a telephone and computer keyboard., • Hearing needed to a level that enables one to hear normal conversation., • Visual requirements to the level of being able to read documents and a computer screen., • Ability to read and interpret policies, procedures and various other information., • Traditional office or household environment., • Occasionally subjected to pressure due to time demands., • Occasional travel to other East House facilities., • Must be able to respond to on-duty and/or off-duty crises as relevant to specific program(s).., • Ability to work some nights and weekends., • Position may require occasional local travel within Monroe and some surrounding counties and occasional transportation of clients, • Variations in daily assignments, frequency of interruptions, volume of work, performing/presenting in front of others. Must get information from and deal with many personality types including staff, referring agents, clients and outside individuals.

Job Summary: Work From Home roles at Kelly Services cover various positions that support the company's operations remotely. Responsibilities and qualifications will vary depending on the specific role. General Responsibilities: • Complete tasks assigned by supervisors, such as data entry, customer service, or support tasks., • Communicate effectively with team members via virtual tools., • Manage time effectively to meet deadlines., • Ensure a stable internet connection and a suitable home office setup. General Qualifications: • Proven experience in the relevant field, whether it be administrative, technical, or customer support., • Strong communication skills and self-discipline., • Technical proficiency with computers and basic software applications., • Ability to work independently with minimal supervision.

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