Trabajos it help desk technician en Freeport, New YorkCrear alertas

Job DescriptionNRI North America is looking for a qualified Computer Support Technician to join our professional services team that provides onsite support at school districts in Nassau County. This is a full-time opportunity that will be onsite 5 days per week and require travel between various sites throughout the day.Responsibilities • Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support., • Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment., • Set up and configure computers, peripherals, and software applications for new and existing users., • Perform regular maintenance and updates on systems and software, ensuring optimal performance and security., • Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues., • Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points., • Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency., • Work closely with other IT team members on projects, upgrades, and system improvementsRequired Knowledge, Skills, and Abilities, • Associate’s degree in information technology, Computer Science, or a related field., • 1-3 years of experience in IT support or a related role., • Strong understanding of computer systems, mobile devices, and other technology products., • Proficiency in troubleshooting hardware and software issues in Windows and macOS environments., • Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred., • Excellent communication and customer service skills., • Strong problem-solving abilities and attention to detail., • Ability to work both independently and collaboratively in a team environment., • Industry certifications such as CompTIA A+, ITIL, etc.Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture!, • You'll work with a great group of people in a highly collaborative team and results oriented atmosphere, • You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle, • You’ll work with large, sophisticated, and progressive clients throughout North America

Job DescriptionDescription: Why you’ll want to work at nimble! This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience and visibility to Executive leadership. As an organization, we are in considerable growth mode through acquisition and with a laser focus on positive culture building. We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and network-related issues. As the initial point of contact for users seeking technical assistance, this position requires strong problem-solving skills, effective communication, and the ability to troubleshoot and resolve basic technical problems. On a typical day, you will be: • Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues, • Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems), • Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions, • Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting, • Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards, • Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices, • Maintain an inventory of IT assets such as hardware, software, and peripherals, • Assist in setting up new users with accounts, systems, and equipment, • Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users, • Perform other duties as assigned by the Help Desk Manager or IT teamRequirements: Who you are: • Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and software issues, • Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP), • Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems, • Excellent communication skills – both verbal and written, with the ability to explain technical concepts to non-technical users, • Strong customer service skills, with a positive attitude and professional demeanor, • Ability to prioritize and manage multiple tasks effectively in a fast-paced environment, • Ability to work well both independently and as part of a team, • Knowledge of FreshService ticketing systems is a plus, • Experience with SCCM and\or Intune a plus

Job Description Future Tech Enterprise, Inc. is looking to hire a Field Technician - Level 1 Support. This role supports all technology for our client, across the Bethpage School District. The Field Technician plays a key role in maintaining and supporting district technology, working closely with the IT Department, Help Desk, and student helpers. This is a full-time, on-site position, in Bethpage, NY - Long Island. Work hours are from 8:30a -4:00p, M-F. Our benefits include: Medical, Dental and Vision Insurance, 401k with company match and PTO. • Schedule: Monday–Friday, 8:00 AM – 4:00 PM (one-hour lunch), • Location: On-site across district schools (local travel required)What You’ll Do, • Address and manage support tickets using the ticketing system, • Provide hands-on technical support to faculty, staff, and students, • Troubleshoot, maintain, optimize, and reimage 1:1 Google Chromebooks, • Support and troubleshoot Windows desktops and laptops, • Install, configure, and troubleshoot:, • Printers and multi-function devices, • Scanners and projectors, • SMART Board Interactive Flat Panels, • iPads, PCs, and laptops, • VoIP phones, • Assist with basic software, device connectivity, and technology-related issues, • Support and maintain district-wide technology, including:, • End-user devices, • Classroom technology, • Network-connected peripherals, • Collaborate with other technicians and IT staff to document procedures and solutions, • Prioritize daily work based on ticket urgency and administrative needs, • Assist with technology projects and initiatives as assigned, • Maintain clear communication with the IT Department and Help Desk teamWhat You Bring, • 1–3 years of technical support experience (deskside support preferred), • 2+ years of customer service experience, with strong communication skills, • Solid working knowledge of:, • Windows OS, • Chrome OS, • Experience using a ticketing system to manage and document support issues, • Ability to work independently while collaborating with a team, • Valid driver’s license and access to a personal vehicle (local travel required), • CompTIA A+ certification preferred, • Experience working in an educational environment is a plus #LI-Onsite #LI-SG1 #FutureTechJob Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Powered by JazzHR 2wSgyWvbwP

Job Title: Information Technology Professional (IT/CTN/IS)Category / Component: Enlisted • BothOverviewInformation Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.Key ResponsibilitiesAs an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.What to ExpectHigh tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.Work EnvironmentWorldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.Pathways, Training & AdvancementRecruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.QualificationsAll Navy jobs require meeting general enlistment or commissioning standards, which typically include:Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policyA high school diploma or equivalent for enlisted positions, and a bachelor’s or qualifying professional degree for officer positionsMeeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age rangesMeeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standardsMeeting character and conduct standards, including background screeningAchieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programsEligibility for a security clearance when required for your rating or designatorAdditional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.Additional qualifications for this job may include:United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.EducationEducation benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor’s status, training, and current Navy policy.Pay, Benefits & ServicePay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.IncentivesIncentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.Notes and DisclaimersThis description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Job Description POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance., • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system., • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite., • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software., • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability., • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment., • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software., • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required., • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions., • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment., • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs., • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred), • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.