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Job DescriptionAbout the Role We are seeking a dependable and service-oriented IT Help Desk Technician (Level 1 & 2) to support our internal users across multiple medical practice locations. This role is responsible for providing both remote and on-site technical support, ensuring timely resolution of hardware, software, and network-related issues. This position requires a strong balance of technical troubleshooting skills, customer service, and accountability, as well as the ability to work independently and as part of a collaborative IT team. Key Responsibilities User Support & Troubleshooting • Provide Tier 1 & 2 support via ticketing system, phone, and in-person visits, • Troubleshoot issues related to desktops, laptops, printers, mobile devices, and network connectivity, • Support Windows 10/11, Apple devices, and basic network environments, • Perform workstation setup, configuration, deployment, and maintenance, • Create and manage user accounts in Active Directory and Office 365, • Accurately document issues, troubleshooting steps, and resolutions, • Manage and prioritize tickets, ensuring timely resolution within service levels, • Deliver professional, patient, and effective support to end users, • Follow up to ensure full resolution and user satisfaction, • 1–3 years of help desk or desktop support experience, • Hands-on experience with Active Directory and Office 365, • Strong troubleshooting skills across hardware and software environments, • Experience supporting Windows 10/11 systems, • Excellent communication and customer service skills, • Technical degree or equivalent experience, • Certifications such as MCP, MCSA, or CompTIA Network+, • Experience with tools such as Atera RMM, Azure, CrowdStrike, or similar platforms, • Exposure to Microsoft Server environments (2016–2022)What We're Looking For, • A proactive problem-solver who takes ownership of issues through resolution, • Strong attention to detail and documentation practices, • Ability to manage multiple priorities in a fast-paced environment, • A genuine desire to help others and provide excellent serviceWork Environment & Reporting, • Reports to: Director of IT, • Works closely with: IT team, • Combination of desk-based and on-site support responsibilities

Job Description Reports to: Installation Supervisor or Project Manager Preface: CBM of America, LLC. is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. Summary: The Installation Technician Level 4 will be required to perform all intermediate and advanced installation work activities. The Installation Technician Level 4 should have a clear understanding of all Installation and Quality Standards contained in GR-1275 and NSTD119 Standards as well as specific CBMA and customer local requirements. Duties and Responsibilities: ● Work with minimum supervision and be certified in Skill levels 1, 2 and 3. ● Input job status, issues and requests and all-expense-related information into the Project Management platform. ● Reconcile materials for sales order using web-based inventory control forms. ● Understand the scope of work and customer expectations as well as the profitability objectives and timeframes. ● Control all on-site aspects of the job and work closely with the Installation Supervisor or Project Manager to ensure customer satisfaction. ● Understand the scope of work of the job as well as the efficiency expectations given by the Installation Supervisor or Project Manager. ● Interface directly with the Installation Supervisor or Project Manager and Engineering Department to resolve any order issues. Correct job specifications, drawings, documentation and record all changes in the Project Management platform. ● Maintain tools assigned to the job as well as monitor tool calibration requirements. ● Perform hardware testing, such as power verification, device provisioning and system tests. ● Responsible for all work meeting all customer standards. ● Meet or exceed customer and internal documented acceptable levels of quality. Credentials and Experience: ● Requires minimum of 5 years of Data Center/PoP/CO installation experience. Knowledge, Skills and Abilities: ● Lead Installation Technician should have minimum 5 years Data Center/PoP/CO installation experience. ● Should possess a good mechanical aptitude. ● Should possess a good knowledge of basic power tools. ● Should have the ability to adapt to various work environments. ● Should have good knowledge of optical routing equipment installations. ● Should have good knowledge of fiber optic cable installation & testing practices. ● Should have good knowledge of AC/DC power. ● Should have good knowledge of infrastructure installation work (equipment racks, cable racks and fiber duct etc.) Special Requirements ● Due to the nature of our Customers’ requirements, work schedules and hours of operation are dynamic. The Lead Technician must be able to adjust to varying work schedules which may include all work shifts. ● Travel up to 100%. Installers may be expected to travel periodically to work locations outside of commutable area. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● The employee will be required to use his/her hands 50% of the time to type, write, and handle paperwork. ● The employee will be required to climb and work off of ladders. ● The employee will be required to work under raised floors. ● The employee will be required to cut and drill metal and concrete. ● The employee must be able to distinguish between different colors. ● The employee will be possibly riding in a company vehicle to and from customer sites, sitting at a desk 10% of the time with walking between offices and other work areas from time to time and working in tight spaces that include computer network infrastructure. ● The employee may, from time to time, be required to lift weight (i.e., paper boxes and installation materials) up to 50 pounds. ● Close vision (clear vision at 20 inches or less) is generally required, as the employee will be working at a computer, working with files & paperwork, working with tools and working on specialized computer & networking devices. Work Environment: ● The work environment can consist of a customer data center, telecom central office, warehouse, computer networking or office network setting. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEOC Statement: CBM is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws. Company DescriptionCBM of America, LLC (CBMA), is Network Deployment company that has also been an innovator and provider of custom network solutions for the communications industry for over three decades. Our Mission CBM of America, LLC is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. CBM of America prides itself in attracting, developing, and engaging a mix of talent to help address the fast-paced communications service providers industry. We are always looking for passionate, driven and talented individuals to join every facet of our team.CBM of America, LLC (CBMA), is Network Deployment company that has also been an innovator and provider of custom network solutions for the communications industry for over three decades.\r\n\r\nOur Mission\r\nCBM of America, LLC is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises.\r\n\r\nCBM of America prides itself in attracting, developing, and engaging a mix of talent to help address the fast-paced communications service providers industry.\r\n\r\nWe are always looking for passionate, driven and talented individuals to join every facet of our team.

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