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Field Service IT Technician Remote Opportunity - Dallas, TX based A Sr Field Service IT Technician is a skilled and dedicated IT professional on the healthcare team. They will provide essential technical support to ensure the smooth operation of information technology systems within the field. This role involves troubleshooting hardware and software issues, assisting end-users, and collaborating with other IT staff to maintain a reliable and secure IT environment. They are a key part of the IT team that supports information systems for multiple sites including associated hospitals, ASC centers and clinics. Objectives and Responsibilities of a Sr Field Services Technician Implementation Tech 1. Technical Support: • Respond promptly to IT support regarding required for ongoing support for existing facilities, as well as implementation and go-live of new facilities and acquisitions., • Provide on-site and remote assistance to end-users during rounding assignments, transitions and go-lives of new sites, ensuring timely resolution of technical problems. 2. Hardware Maintenance: • Install, configure, and maintain computer systems, printers, scanners, and other hardware devices as needed through on-site requests. 3. User Training: • Create user documentation and guides to assist staff in utilizing technology effectively in collaboration with the Help Desk L1/L2 techs to provide the field knowledge needed for ongoing support 4. Collaboration: • Work closely with other IT team members and IT teams to address complex technical issues and contribute to ongoing projects., • Communicate effectively with end-users to gather information and provide clear explanations of technical solutions. Required Qualifications of the Sr Field Services Technician Education: The Technician should have a degree or an equivalent level of practical experience. Experience: They should have had a minimum of 7-8 years of working experience in a relevant IT position within a fast-paced and constantly evolving environment. Travel: The Technician will travel to hospital, ASC, and clinic locations as part of their duties. This includes daily in‑state travel and occasional overnight travel to out‑of‑state or distant in‑state sites. Because the role supports multiple locations, candidates should expect 100% travel. On-Call/Out of Hours: The IT Technician will be required to assist with on-call activities and occasionally work outside of normal office hours Communication Skills: Strong communication skills both in written and verbal form. Interpersonal Skills: The Technician will be empathetic to customer requirements while demonstrating the ability to be a pro-active advocate to partner and drive successful implementations, even when up against tight timelines and other constraints. People Skills: The ability to build relationships and trust with others is a requirement, as this role will serve as a change agent toward building and maturing a structured delivery framework. Benefits: • Comprehensive health, dental, and vision insurance, • Health Savings Account with an employer contribution, • Life Insurance, • PTO, • 401(k) retirement plan with a company match *If you are viewing this role on a job board such as Indeed.com or LinkedIn, please know that pay bands are auto assigned and may not reflect the true pay band within the organization. *No Recruiters Please Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

Job Title: Help Desk Technician Location: 5 days On-site in Richardson, Texas Job Type: Direct Hire Summary The person in this role will provide technical assistance to associates regarding various hardware and software applications and provide guidance for how to resolve technical issues. Our client offers robust learning opportunities for all associates, best-in-class leadership development programs, and a commitment to invest in and grow in their careers. They believe in leading by example, great communication, courage, accountability, innovation, and showing up every day with a strong sense of commitment and high level of passion for what they do and for the customers and associates they serve. Requirements: • Knowledge of computer software, operating systems, and hardware., • Experience with Azure Active Directory, • Experience with Hardware troubleshooting and setup, • Experience with Microsoft Office and troubleshooting via ticketing systems, • Excellent verbal and written communication skills., • Good problem-solving and critical thinking skills., • Able to work in a team as well as independently., • Experienced in providing professional and courteous customer service., • Must be able to travel when required., • IT Resolution: Monitor and respond quickly to incoming requests relate to IT issues., • IT Support & Troubleshooting: Maintain computer systems and act as support if any system goes down., • Onboarding & Offboarding Management: Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)., • Network Assistance: Maintain user PCs, including upgrades and configuration as needed., • Asset Management: Keep inventory of all equipment, software, and license users

Pay Range: • $24.00 - $25.00 / Hour Our Perks: • Generous PTO plans sick pay and health benefits, • Annual bonus based on employment standing*, • Work from home and hybrid model employment, • Confie Enablement Fund/ Scholarship Program, • I-Care Recognition Program, • Corporate Social Responsibility Program, • Diversity Equity and Inclusion Initiatives, • Confie Hub and Discount Programs (Gym Membership) Purpose Responsible for supporting the actual computer hardware and installation/removal of software on such systems. Solving an incident within the agreed time schedule in our SLA. The aim is the fast recovery of the IT service where necessary with the aid of a workaround. We strive to combine both customer service and technical expertise to ensure the best possible experience for our users. Essential Duties & Responsibilities Responsible for working on all tickets Level II Level I and if necessary Level 0 assigned to If the technician is unable to resolve the issue assigned to them they must escalate the issue to a higher level of support and continually following up until issue resolution. New Hire ticket resolution Separations and transfer tickets Responsible for guidance and support for Level I and Jr technicians Active Directory and Exchange Server experience High priority printer configurations Basic Network Support and troubleshooting Qualifications and Education Requirements Knowledge of basic Experience in Helpdesk IT Contact Call ServiceNow knowledge or Active Directory and Exchange Asset Management Remote Desktop Software BitLocker Windows Office: Word Excel Power Point & Social Media Fluent in both English and Spanish ( Required) Soft Skills Service Oriented Excellence (responsibility) Adaptation to change Integrity Commitment Work under Pressure Preferred Skills Customer Service Negotiation Problem Solving Communication Attention to detail Organized Learning Capacity Other Duties This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice Notice As permitted by applicable law and from time-to-time Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment including recruitment hiring renewal of employment or the terms and conditions of your employment. Employees with questions about Confies use of these computer systems should contact Human Resources at Required Experience: IC Key Skills IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting Employment Type : Full-Time Department / Functional Area: Administration Experience: years Vacancy: 1 Hourly Salary Salary: 24 - 25

Job Description Job Title: Field Service Technician (Traveling) Location: Dallas–Fort Worth, TX (within 1 hour of DFW Airport) Travel: Up to 100% (Mon–Fri, year-round; occasional international) Role Overview We are seeking a hands-on Field Service Technician to install, maintain, and repair industrial sheet-metal fabrication equipment across customer sites. This role requires strong mechanical and electrical troubleshooting skills, frequent travel, and a customer-first mindset. The technician will support equipment uptime, deliver technical training, and provide both on-site and remote support while collaborating with internal teams to ensure high-quality service delivery. Core Responsibilities • Install, commission, and service industrial fabrication equipment at customer sites, • Troubleshoot and repair electrical, mechanical, hydraulic, and pneumatic systems, • Perform preventive and predictive maintenance to optimize equipment reliability, • Provide technical support (on-site and phone/Help Desk) including warranty service, • Read and interpret schematics, wiring diagrams, manuals, and OEM specifications, • Use hand tools, power tools, precision measuring devices, and electrical test equipment, • Train customers on equipment operation, maintenance, and safety procedures, • Document service activities, parts usage, and maintenance outcomes, • Collaborate with engineering, operations, and service teams on field issues and improvements, • Travel to customer locations domestically (and occasionally internationally) Required Qualifications • Located near Dallas/Fort Worth, TX and within 1 hour of a major airport (DFW), • Ability to travel up to 100% (Mon–Fri) year-round, • Eligible to obtain a U.S. Passport, • Ability to lift up to 50 lbs and work in industrial environments, • Strong troubleshooting and problem-solving skills, • Ability to work independently in fast-paced field environments, • Intermediate computer skills (service documentation, email, reporting), • Experience in industrial equipment service, manufacturing, or field maintenance, • Mechanical and electrical troubleshooting experience, • Experience with roll forming or sheet-metal fabrication equipment Technical Skills • Field Service & Equipment Installation, • Preventive & Predictive Maintenance, • Electrical Troubleshooting, • Mechanical Systems Repair, • Hydraulics & Pneumatics, • Industrial Equipment Maintenance, • Technical Diagnostics, • Schematics & Blueprint Reading, • OEM Equipment Support, • Precision Measurement Tools, • Multimeters & Diagnostic Tools, • Hand & Power Tools, • PLC-adjacent troubleshooting (basic), • CMMS/Service Documentation Systems, • Customer Technical Support (On-site & Remote), • Equipment Training & Onboarding, • Warranty Support, • Service Documentation, • Travel-based Field Operations, • Safety Compliance (Industrial/Manufacturing), • Time & Route Management, • Problem Solving, • Communication, • Adaptability, • Team Collaboration, • Continuous Learning, • Customer Focus Work Environment & Physical Requirements • Industrial manufacturing and customer job-site environments, • Frequent travel (air and car), • Standing, lifting, climbing, and tool operation required Benefits • Medical (employee option company-paid), • Dental & Vision (company-paid), • HSA with employer contribution, • FSA options, • Company-paid life & long-term disability, • Short-term disability & voluntary benefits, • 401(k) with company match, • Paid holidays & PTO, • Professional development allowance What We Do We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups. What Proof We Have We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services. Why People Want It Our valueWho We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency.

Job DescriptionWe are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: • Hybrid Work Options, Paid Time Off, and Paid Holidays, • Medical, Dental, Vision, and 401(k) with employer match contributions The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities • Problem management and escalation of issues in a timely manner, • Prioritization of tasks and meeting of deadlines, excellent time management skills, • Excellent troubleshooting and assessment skills, • Excellent written/verbal communication skills, • Must be a team player with outstanding customer service skills, • Entry of time sheets, expense reports and documentation on or before deadline, • Keep up-to-date on market trends, theory and new ways of doing things; embrace change, • Assist with change-management activities, • Prepare and deliver complete and concise documentation for all projects, • Present progress reports to immediate supervisor and or Project Manager (if so assigned), • Help turn business problems into technical solutions, • Manage deployment of equipment in compliance with established technology policies., • 2+ years experience in IT related study or field., • Must possess basic knowledge and experience with:, • Windows 7/8/10, • Microsoft Office suite, • Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.), • Understanding of basic network concepts, • Understanding of application, desktop, and server virtualization, • Understanding of Desktop Deployment / Imaging, • Certifications, • CompTIA A+ Certification a plus, • Windows Server 2008/ 2012/ 2016, • Microsoft Office 365 Admin portal, • Understanding of File Permissions (NTFS & Sharing), • High School Degree required, • Work primarily in a climate-controlled environment with minimal safety/health hazard potential., • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required, • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role., • The noise level in the work environment is moderate. UhxcpY5GNc

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Ardurra is looking to hire a Tier 2 IT Desktop Support Technician to join our team in Dallas, TX! Ardurra is a multidisciplinary civil engineering services firm which provides broad-based solutions tailored to the specific needs of the public and private sector. We leverage the depth of our professional and technical expertise, as well as our integrated structure, to deliver practical, innovative solutions for our clients. We have been creating opportunities for our employees to develop both personally and professionally. As a result, our team has contributed to some of the nation’s most important infrastructure projects. These are projects that can positively impact people’s lives. Primary Function IT Desktop Support Technicians provide first and second level technical support through phone, email and chat support) to resolve technical end user service and support requests. Provide onsite and remote help desk support over the phone, email, and ticket system. Elevates complex and/or high priority problems they cannot solve to the appropriate support person. Primary Duties • Diagnose and troubleshoot end user desktop application issues and provide appropriate solution, • Able to troubleshoot complex technical issues and develop easy to understand solutions, • Follow-up with end users to provide status updates, • Perform account management and maintenance for various applications and systems (e. g., create or modify user accounts and permissions, perform password resets), • Communicate with customers at all levels in technical and non-technical roles, • Work collaboratively with people across the organization, • Support for PCs, laptops, printers, cell phones, tablets, etc., • Support end users in their use of applications such as Microsoft Office, Deltek, Ultipro, CAD Software (i.e., Autodesk Bentley, etc.) including installation, modification, and repair, • Troubleshoot networks, servers, hardware systems, operating systems, and application technical issues, • Create and manage technical documentation, • Assist the engineering team with project implementation, • Associates or Bachelor Degree in Computer Science or IT Administration, • 3+ years’ experience in MSP field or technical support level 2 or higher, • 3+ years’ experience in Switching, Compliance, Microsoft Active Directory and MSP related service offerings, • Experience with installation and support of various CAD applications (i.e., Autodesk, Bentley, etc.), • Demonstrate knowledge in Microsoft server configuration and administration including Active Directory, • One or more of the following certifications: A+, MS Desktop Administrator, Network +, • Excellent organizational, interpersonal and communication skills (both oral and written) and experience with direct client communication, • Experienced in performing needs-assessment and making solution recommendations, • Ability to work in a team environment and demonstrate strong problem-solving skills, • Ability to multi-task and work multiple projects/issues simultaneously, • Some physical work required such as installing and managing cables, • Able to lift up to 50 lbs. (servers), • Availability to work weekends, • Valid Driver’s License, • Intermediate experience in System Administration, IT Security, VPN Configuration, Routing and Switching, Compliance, Virtualization Why Ardurra? While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home. Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation. NOTICE TO THIRD PARTY AGENCIES: Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We’re not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates. #LI-KB1

Job DescriptionSummary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high-quality technical support in a fast-paced MSP setting. Duties & Responsibilities * Technical Support & Troubleshooting * Provide advanced support for Windows 10/11 desktop environments * Troubleshoot and maintain Windows Server 2016 and 2019 systems * Diagnose and resolve networking and connectivity issues * Interpret system and event logs to identify root causes and implement solutions * Respond to and resolve escalated support tickets requiring deeper technical expertise * Systems Monitoring & Incident Response * Monitor RMM and alerting systems to proactively address performance or security concerns * Follow documented procedures to remediate alerts and system issues * User & Infrastructure Support * Manage new user setup, onboarding, and account provisioning * Install and configure network equipment and related infrastructure * Support LAN/WAN environments, including maintenance and troubleshooting * Deploy and support network hardware * Facility & Peripheral Systems Support * Provide support for integrated systems such as access control, security devices, lighting, and HVAC connectivity Qualifications & Requirements * Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician * Experience with firewall and network administration, specifically SonicWall and/or Meraki * Working knowledge of troubleshooting desktops, servers, and network infrastructure * Strong customer service orientation with a professional and approachable demeanor * Excellent written and verbal communication skills, including the ability to explain technical concepts clearly * Dependable and self-motivated with a strong sense of accountability * Eagerness to continue learning and expanding technical expertise Employment Type: Full time Location: Dallas, TX

Job Description Pollo Regio is looking to build a relationship with a comprehensible hands-on field technician that can complete short distance cable runs, troubleshoot defective equipment, and install new equipment. This tech should be professional and able to work well with others. Duties will consist of installing, maintaining and repairing computers and networks. Techs must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately, will possess a great problem-solving ability to fix issues, and will ensure complete system functionality before closing each ticket. Tech will spend most of his time out of office and in the field. Job duties include but are not limited to: • Maintaining a clean and neat appearance for a professional environment, • Install, assemble, and configure computers, monitors, printers, and other related hardware., • Troubleshoot problems with computer systems including hardware, software, e-mail, network and printer equipment problems. Make repairs and corrections where required., • Complete cable runs and terminate heads for network, audio, and video cables when necessary, • Act as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate an exchange of information and advice; implements solutions or notifies upper management as required., • Administer all IT hardware – Computers, printers, drive-thru systems, switches, routers, and other general networking equipment., • Associate's Degree or IT certifications, • Valid Driver’s License, • Basic understanding of switches, routers and TCP/IP networking, • Familiarity with Windows 10 and Office 365 applications, • Ability to think on your feet and troubleshoot tough problems, sometimes without assistance from others, • Excellent verbal and written communication skills in a business environment, • Excellent organizational skills and teamwork capabilities, • Ability to learn quickly and adapt, • Familiarity with a variety of the IT concepts, practices, and procedures related to technology operations, • Maintains a comprehensive knowledge of PC hardware installation, repair, testing, and troubleshooting, • Excellent communication, time management and problem-solving skills, • Ability to climb ladders, • Medical, Dental, Vision and Life Insurance., • 401(K) with a company match., • Opportunities for Career Development and Growth., • Vacation, Floating Holidays., • Thanksgiving and Christmas Day Holiday., • Employee food discount at stores.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high-quality technical support in a fast-paced MSP setting. Duties & Responsibilities • Technical Support & Troubleshooting, • Provide advanced support for Windows 10/11 desktop environments, • Troubleshoot and maintain Windows Server 2016 and 2019 systems, • Diagnose and resolve networking and connectivity issues, • Interpret system and event logs to identify root causes and implement solutions, • Respond to and resolve escalated support tickets requiring deeper technical expertise, • Systems Monitoring & Incident Response, • Monitor RMM and alerting systems to proactively address performance or security concerns, • Follow documented procedures to remediate alerts and system issues, • User & Infrastructure Support, • Manage new user setup, onboarding, and account provisioning, • Install and configure network equipment and related infrastructure, • Support LAN/WAN environments, including maintenance and troubleshooting, • Deploy and support network hardware, • Facility & Peripheral Systems Support, • Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician, • Experience with firewall and network administration, specifically SonicWall and/or Meraki, • Working knowledge of troubleshooting desktops, servers, and network infrastructure, • Strong customer service orientation with a professional and approachable demeanor, • Excellent written and verbal communication skills, including the ability to explain technical concepts clearly, • Dependable and self-motivated with a strong sense of accountability, • Eagerness to continue learning and expanding technical expertiseCompany DescriptionK2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge. Through our vast experience, we understand locating and attracting the right talent can be comparable to ascending K2 - difficult, sometimes impossible, and potentially savage. With that said, we take a very methodical approach with our process, including a detailed discovery process ultimately leading to a customized plan of action for each of our clients. Our “high-tech, soft-touch” technique produces results that cannot be denied. We have embraced technology to its fullest, which provides us with top-quality candidates to choose from. That, however, does not disclude how important it is to roll up our sleeves and connect with people on a human level, avoiding short-term arrangements, disappointment, and a tremendous waste of time and money for all parties involved. Whether you are a candidate seeking to locate a company to represent for the long haul, or you are a hiring manager for an organization searching for that 1 in a million, K2 Staffing is here to assist you. Utilizing our “high-tech, soft-touch” approach, we will successfully diagnose the needs and desires of both our clients and candidates, resulting in the perfect connection for years to come. Mission: “To alter the landscape of the staffing world incorporating a high-tech, soft-touch approach, connecting corporations with people, resulting in opportunities that enhance and improve the lives of others.” Vision: “Through positivity, desire, belief, and inspiration, we will be recognized as the new standard in the recruitment industry.”K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge. Through our vast experience, we understand locating and attracting the right talent can be comparable to ascending K2 - difficult, sometimes impossible, and potentially savage. With that said, we take a very methodical approach with our process, including a detailed discovery process ultimately leading to a customized plan of action for each of our clients. Our “high-tech, soft-touch” technique produces results that cannot be denied. We have embraced technology to its fullest, which provides us with top-quality candidates to choose from. That, however, does not disclude how important it is to roll up our sleeves and connect with people on a human level, avoiding short-term arrangements, disappointment, and a tremendous waste of time and money for all parties involved. \r\n\r\nWhether you are a candidate seeking to locate a company to represent for the long haul, or you are a hiring manager for an organization searching for that 1 in a million, K2 Staffing is here to assist you. Utilizing our “high-tech, soft-touch” approach, we will successfully diagnose the needs and desires of both our clients and candidates, resulting in the perfect connection for years to come. \r\n\r\nMission:\r\n\r\n“To alter the landscape of the staffing world incorporating a high-tech, soft-touch approach, connecting corporations with people, resulting in opportunities that enhance and improve the lives of others.” \r\n\r\nVision:\r\n\r\n“Through positivity, desire, belief, and inspiration, we will be recognized as the new standard in the recruitment industry.”

Job Description Title: IT Help Desk Representative Location: 2323 Ross Avenue | Suite 1400 | Dallas, TX 75201 Duration: 12 Months Responsibilities: • Provide Level 1 phone/chat support and meet and/or exceed service level agreements for assigned support tickets, • Record requests, incidents and status information through the use of firms ticket handling system, • Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service., • Meet and/or exceed service level agreements for all support interactions (e.g., phone, chat, tickets)., • Support the implementation and deployment of internal business systems and solutions, • Proactively maintain communications with callers through analysis and resolution processes, particularly in difficult customer situations by keeping them informed of the status, • Help train and support our new hires via peer advising if required, • Ability to work a flexible schedule, including weekend days, to support 24x7 environment., • Utilize and contribute knowledge articles to the knowledge base. Qualifications: • Minimum 1 year experience in Service desk Level 1 support, • Bachelor's Degree required, • Experience in Service Desk Support and Customer Service Support., • Technical experience in many areas related to hardware, Windows 10, web-based and 3rd party applications, network and remote connectivity, and iOS/Android mobile platforms., • Knowledge of MS Office 2013 Product Suite and Office 365 with extensive knowledge supporting Outlook., • Knowledge in the area of wireless capabilities such as PDA devices, hot-spots and air cards., • Ability to multitask and function in a fast-paced, high energy environment., • Ability to quickly learn and retain information by means of written and verbal instruction., • Ability to demonstrate extensive troubleshooting skills, • Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work. Ability to build productive relationships with peers., • Act with integrity, professionalism, and personal responsibility to uphold the firms respectful and courteous work environment. Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Job Description To Apply In addition to completing the ZipRecruiter application process, it is MANDATORY that you also complete our short tech quiz. Quick Tech Quiz: Please ensure your personal email address and phone number are clearly listed on your resume so we can reach you directly. Salary is negotiable and based on confirmed, verified experience — including the ability to solve real-world technical issues during the interview process. What We Are Looking For We’re a growing yet established Managed Service Provider (MSP) based in Dallas for over 16 years, and we’re hiring a detail-driven IT Helpdesk Technician. If you thrive on solving real-world IT challenges and believe precision, accuracy, and thorough documentation are non-negotiable, we want to hear from you. This is not an entry-level position. We’re looking for someone with recent, hands-on help desk experience who can step in and contribute immediately. You should be able to troubleshoot confidently and handle every task with complete accuracy — because attention to detail is mandatory in everything you do. Only candidates who meet the listed Must-Have Skills and have recent, verifiable MSP experience will be considered. If you do not meet these requirements, please do not apply. What You’ll Be Doing • Supporting clients remotely and on-site across Microsoft 365, Windows Server, and networking environments, • Troubleshooting firewalls (SonicWall / WatchGuard), Hyper-V VMs, shared drives, and endpoint connectivity, • Performing network diagnostics: configuring IP settings, releasing/renewing IPs via command line, verifying connectivity, resolving name-resolution problems, and identifying “no internet” issues, • Configuring and troubleshooting VPN connections, detecting and resolving IP conflicts, and ensuring stable connectivity, • Managing and configuring Microsoft 365 and Entra ID (Azure AD) accounts, mailboxes, MFA, and security/compliance policies, • Administering Azure resources, including user provisioning, access control, and basic VM or network configuration, • Handling server tasks: GPO creation and troubleshooting, AD user/group management, and RDP setup, • Working within ConnectWise Manage and Asio for ticketing, project tracking, and documentation Must-Have Skills • Recent MSP experience — currently working or having worked on a help desk within the past 12 months, with at least 1–2 years of hands-on experience supporting clients in managed environments., • Proven experience administering Microsoft 365 environments — including mailbox setup, licensing, MFA, and security/compliance configuration., • Strong Entra ID (Azure AD) and Azure administration skills — user provisioning, group management, and access control., • Practical Windows Server (2016–2022) and Hyper-V experience — managing users, GPOs, and virtual machines., • Ability to configure and troubleshoot SonicWall or WatchGuard firewalls, VPNs, and secure remote access., • Skilled in network diagnostics — IP configuration, DNS and DHCP troubleshooting, and resolving connectivity issues via command line tools., • Proficient in Active Directory user/group administration and RDP configuration., • Exceptional attention to detail with accurate, verified documentation and consistent process adherence., • Salary aligned with verified, hands-on experience — proven during the interview process., • Paid Microsoft certification exams and training (with pre-approval)., • Health insurance, PTO, and paid holidays available after meeting eligibility requirements., • A small, collaborative team culture with structure, mentorship, and opportunities for technical growth., • Advanced firewall or networking experience — beyond basic configuration, including VLANs, site-to-site VPNs, and content filtering policies., • Experience supporting multi-tenant Microsoft 365 environments and managing complex permissions or migrations., • Automation or scripting familiarity (PowerShell, batch, or Python) to streamline recurring help desk tasks. In addition to completing the ZipRecruiter application process, it is MANDATORY that you also complete our short tech quiz. Quick Tech Quiz: Please ensure your personal email address and phone number are clearly listed on your resume so we can reach you directly. Company DescriptionLG Networks, Inc. is a Dallas-based Managed Services Provider delivering proactive, high-touch IT support and managed services to small and mid-sized businesses across the U.S. Our team operates from our Dallas headquarters using a remote-first support model, combining deep technical expertise with clear, customer-focused communication. At LG Networks, you’ll work alongside seasoned engineers on diverse client environments, gaining hands-on experience, exposure to cutting-edge technologies, and opportunities for professional growth and certifications. We prioritize attention to detail, real-world problem solving, and creating an environment where skilled IT professionals can thrive.LG Networks, Inc. is a Dallas-based Managed Services Provider delivering proactive, high-touch IT support and managed services to small and mid-sized businesses across the U.S. Our team operates from our Dallas headquarters using a remote-first support model, combining deep technical expertise with clear, customer-focused communication. At LG Networks, you’ll work alongside seasoned engineers on diverse client environments, gaining hands-on experience, exposure to cutting-edge technologies, and opportunities for professional growth and certifications. We prioritize attention to detail, real-world problem solving, and creating an environment where skilled IT professionals can thrive.

Job Description Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for an IT Service Delivery Manager to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise and quality service. As a member of the IT Team, the IT Service Delivery Manager leads the IT Support Desk Team in providing technical support across the enterprise, and performs 2nd level support when the Support Team is unable to resolve. 3rd level support is provided by our team of Application, Infrastructure, or Security Engineers. As an established performer in the industry for over 70 years, Johnstone has a demonstrated history of creating career opportunities. The individual selected for this role will have the chance to work within an organization at the front-end of an IT transformation, with a fully staffed team, a low user-to-technician ratio, and where their work will have a significant and positive effect on the entire enterprise. Position responsibilities: • Manage the processing of incoming calls to the team via telephone, Self Service, and e-mail to ensure courteous, timely and effective resolution of end user issues., • Develop and enforce request handling and escalation policies and procedures., • Track and analyze trends in Support Desk requests and generate dashboards/reports and recommend solutions to mitigate or eliminate reoccurring issues., • Oversee development and communication of help sheets, usage guides and FAQs (Knowledge) for end users., • Oversee the development, implementation and administration of support team member training procedures and policies., • Train, coach, and mentor Support Team., • Be the second level support, resolving issues and inquiries that the Support Desk is not able to resolve., • Respond to customer inquiries with attentiveness, providing thoughtful answers to complex situations., • Create support tickets with third party vendors for issues when necessary., • Work with external vendors for hardware and software support, • Expand and maintain IT knowledgebase repository keeping technical documentation and procedures up to date and team cross trained., • Communicate unresolved system issues to Third Level Support and follow through to resolution., • Role model Change Management policies and procedures and ensure team’s adherence., • Bachelor’s Degree (B.S.) from a four-year college or university and at least 3 years of related experience and/or training; or high school diploma and at least 5 years of related experience; or equivalent combination of education and experience., • At least 2 years of experience supporting Windows in an Active Directory environment; and at least 2 years of experience managing teams., • Experience supporting M365., • Experience supporting end user hardware., • ITIL training (certification is a plus)., • Experience being the Subject Matter Expert (SME) and functional Owner., • Manage/Own physical security system (Cameras, Door Access, etc.), • Experience supporting a remote/distributed workforce., • Knowledge of ITSM., • Superior customer service, teaming, and troubleshooting skills., • Self-starter, act on own initiative and work in a dynamic, fast-paced environment., • Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely., • Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly., • One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team., • Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity. Visit our website for more information about our growing company. EOE & E-Verify Participating Employer.