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Job Description Part-Time Technical Support Technician Location: Wappinger Falls, NY (Onsite) Hours: 20–30 hours/week Duration: Long-term, ongoing (not project-based) Position Overview We are seeking an entry-level Part-Time Technical Support Technician to provide phone, email, chat, and in-person technical support at a corporate headquarters in Wappinger Falls, NY. This is a long-term, part-time opportunity with a flexible schedule after training and is ideal for college students or entry-level IT candidates looking to build hands-on experience. After training, hours are flexible between 10:00 AM and 8:00 PM, typically 4–5 hours per day. Key Responsibilities • Provide technical support via phone, email, chat, and onsite assistance, • Troubleshoot and resolve hardware, software, and basic network issues, • Log, document, and track support cases in a ticketing system (Salesforce), • Escalate unresolved issues to Tier 2/3 support as needed, • Perform software installs, upgrades, and cloud-based support, • Assist with part inquiries and customer requests, • Identify recurring issues and assist with documentation and knowledge base updates, • Collaborate with internal teams to deliver effective support solutions, • Participate in required team meetings and meet departmental KPIs, • Deliver consistent, high-quality customer service Required Qualifications • Entry-level technical experience (A+ knowledge level preferred), • Basic understanding of networking and connectivity, • Strong troubleshooting and analytical skills, • Customer service–focused with clear communication skills, • Reliable, punctual, and able to maintain good attendance Preferred Skills • Help desk or desktop support experience, • Network and wireless troubleshooting, • Ticketing system experience, • Software and hardware testing exposure Additional Information • Full training provided, • Virtual interviews available as early as next week Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.