It help desk technician jobs in Irvington, New JerseyCreate job alerts

Job Description Job Summary: As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure. This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment. This role offers an excellent opportunity for those to advance their career in the field of educational technology. Key Responsibilities: • Technical Support: Provide technical assistance to teachers, and staff, addressing issues related to hardware, software, and network connectivity., • Hardware Maintenance: Assist with the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Maintain accurate device and inventory counts., • Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software., • User Training: Offer basic training and guidance to end-users on technology usage and best practices., • Infrastructure Management: Maintain ticketing, asset management, website and other key networking systems, • Documentation: Keep detailed records of support requests, resolutions, and IT equipment inventory., • Security Awareness: Assist in maintaining the security and integrity of the school's IT systems by adhering to security policies and procedures., • Infrastructure Maintenance: Proficiently and proactively diagnose issues with Infrastructure services. Salary: $46,000-$50,000 INDOPERATIONS Requirements • High school diploma or equivalent (Bachelor's degree in IT or related field preferred)., • Strong passion for technology and a desire to learn and grow in the IT field., • Interest in K-12 education, • Experience using Incident IQ (preferred), • Excellent problem-solving and communication skills., • Basic knowledge of computer hardware, operating systems, and software applications., • Customer-focused with a commitment to providing exceptional service., • Ability to work well in a collaborative team environment., • Medical, • Dental, • Pension, • Paid Time Off