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Description Position Location: Mount Sinai South Nassau 1 Healthy Way Oceanside NY 11572 Shift: Mon-Fri 9:00am to 5:00pm (Flexible Weekend & Nights) The Desktop Support Specialist III is a senior level technician who provides an escalated level of service. This includes the support and consultation to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware. Responsibilities • Provides support to business area management and staff at the highest customer service and technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware systems security recovery and back-up procedures troubleshooting repairs installations and upgrades, • Manage support and troubleshoot network printers scanners mobile devices etc., • Moves adds and changes workstations throughout Mount Sinai locations and off campus., • Provides support for Mount Sinai users at remote sites outside the campus which might require local travel., • Participates in the testing of new workplace technology packages including remote connectivity products equipment implements and tests prototypes installation quality assurance tests and ensures consistency with standards protocols and procedures., • Provides third level support on incidents and escalates problems and issues as required to various IT groups., • Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns., • Maintains a high level of collaboration and communication to work effectively with end users coworkers and upper management to perform related duties as assigned requested or needed., • Trains and mentors Desktop support Specialist I and II to provide best in class customer service and achieve better resolution times., • Completes all required / assigned training. Performs related duties as assigned or requested. Qualifications Education Requirements A baccalaureate degree in Information Technology or related area and five years of experience in a helpdesk desk side application or systems support role. OR A four-year high school diploma or GED equivalent and seven years of satisfactory experience in the area described above. Experience Requirements • At least five (5) years of full-time experience in computer repair maintenance and installation., • Strong customer service and organizational skills., • Excellent oral and written skills in order to effectively communicate to clients and superiors., • Ability to identify problem trends based on phone call volume and online ticketing system entries., • Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor., • Must have excellent troubleshooting skills with Hardware and software, • Expert knowledge of all Windows Operating Systems, • Expert knowledge supporting and troubleshooting Microsoft 365., • Expert knowledge supporting troubleshooting and deploying iOS/Android mobile devices., • Expert understanding of networking and familiarity with TCP/IP and DHCP., • Expert knowledge of Active Directory and basic AD administration (User and Group management). Requires an in-depth knowledge of end user computing systems and hardware client functions and applications excellent consultative and communication skills analytical ability decisiveness strong judgment and the ability to work effectively with clients and other IT management and staff. Must be flexible regarding duties and hours to cover and willing to travel to offsite locations. The primary coverage time will be 9am to 5pm Mon-Friday for this position Evening Coverage: 2nd Shift 1pm to 9pm Mon-Friday 3rd Shift 9pm to 7am Monday-Friday Weekend Coverage: 9am to 5pm Sat & Sun 2nd Shift 1pm to 9pm 3rd Shift 9pm to 7am Non-Bargaining Unit 288 - DTP End User Computing - MSH Mount Sinai Hospital Required Experience: IC Key Skills Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 34 - 51

Help Desk Technician Location New York Duration 12 Months Contract IT certifications such as CompTIA A+, Network+, ITIL Operating Systems: Windows, macOS, Networking Basics: TCP/IP, DNS, DHCP, VPN, Wi-Fi issues Ticketing Systems: ServiceNow, Jira, Zendesk, Freshservice We are seeking IT Help Desk Su

Job DescriptionNetwork & Cabling Technician Position: Network Cabling Technician Location: New York, NY 10018 Department: Engineering Division: Corporate Reports to: Dallas Munday Job Status: Full-Time Work Shift: 8:30 AM - 5:30 PM Join a Team Where Your Work Powers the Technology Behind the World’s Most Essential Industries. BlackHawk Data is looking for a driven, hands-on Network Cabling Technician who takes pride in building clean, reliable, and high-performing network environments. As one of the fastest-growing woman-owned IT solution providers in the country, BlackHawk Data gives you more than a job we give you a career with purpose. At BHD, curiosity fuels our innovation, collaboration defines our culture, and grit drives our success. We invest in our people, challenge them to grow, and celebrate the wins together. If you’re someone who loves rolling up your sleeves, solving real world technical problems, and delivering work you can stand behind, you’ll feel right at home here. In this role, you’ll be on the front lines of building the infrastructure that keeps hospitals, utilities, public agencies, and major enterprises connected. You’ll work closely with senior engineers to install, organize, and support the physical and technical components that form the backbone of modern networks. Your work won’t just support business operations it will help enable secure, mission-critical environments where performance matters. If you’re passionate about working with your hands, growing your skills, and making an impact you can see and touch every day, BlackHawk Data is where you belong. About the Role We are looking for a Network Cabling Technician to support equipment installation, network setup, structured cabling, and onsite deployment activities. This role works closely with senior engineers to ensure clean, professional installations of customer network environments, including hardware setup, cable routing, testing, troubleshooting, and network administration support. Key Responsibilities: Cabling, Infrastructure & Physical Installation • Perform cable installation including Cat5e/6/6A runs, labeling, termination, and testing., • Install and manage fiber optic cable connections, ensuring proper handling, routing, and polishing/termination where required., • Complete racking and stacking of equipment including switches, firewalls, servers, patch panels, and related hardware., • Build and organize network racks, ensuring proper cable management, airflow, and accessibility., • Support voice over IP (VoIP) setups including handset installation, wiring, and testing., • Ensure all cabling meets industry standards and project specifications.Network Installation & Administration, • Assist with network installation, including mounting equipment, running cables, connecting devices, and validating connectivity., • Work with networking platforms including Cisco, Fortinet, Meraki, Arista, and others during deployment and troubleshooting., • Participate in customer deployments and provide onsite technical support.Support & Troubleshooting, • Provide Day 2 customer support for installed environments to ensure consistency and reliability., • Collaborate with the Help Desk on advanced technical issues related to networking, cabling, and equipment function., • Troubleshoot issues related to cabling, connectivity, hardware placement, VoIP, or device configuration.Project Documentation & Coordination, • Document all cabling, rack layouts, network changes, and installed equipment., • Attend customer meetings as needed to support project scoping and requirements gathering., • Coordinate with senior engineers to ensure solutions align with company standards before working with clients.Team Collaboration & Training, • Support junior technicians as needed on installation tasks and cabling best practices., • Pursue ongoing certifications and training., • 3-5 years of experience in network cabling, infrastructure installation, or field technician roles., • Hands-on experience with:, • Cable installation, • Fiber optic cable handling, • Rack building, • Racking and stacking equipment, • VoIP hardware setup, • Basic network administration tasks, • Familiarity with networking vendors such as Cisco, Fortinet, Meraki, or similar., • Strong understanding of structured cabling standards and testing procedures., • Ability to troubleshoot wiring, connectivity, and hardware issues., • Nice to Have: Certifications, such as Network+, CCNA, Fortinet NSE, or cabling-specific credentials., • Nice to Have: Experience with MSP or multi-site deployment environments., • Ability to lift up to 50 lbs. and work on ladders, lifts, and in network closets., • Clean, well-organized racks and cabling runs., • Accurate and reliable installation of network and VoIP equipment., • Strong teamwork with senior engineers and field staff. *Job may require shifts of travel/nights and weekend hours *Changing business conditions may trigger modifications to job responsibilities [ i.e., COVID 19 ] • List is not comprehensive; other tasks may be required which are not listed, • Job Description is not an employment contract; additionally, this document does not change your at-will status Powered by JazzHR omM3xKaX5K

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Description BRAM Auto Group is currently seeking an IT Technician- Tier 2 to join our team. At BRAM Auto Group, we redefine luxury automotive by providing the highest standard of service and leading the industry in innovation for our customers. We take pride in being one of the most prestigious luxury automotive management groups comprised of 13 dealerships throughout the NYC/NJ region that includes Lexus, Honda, Toyota, Cadillac, Ineos Grenadier, Genesis and Hyundai brands. We are recognized for our prestige service and constantly growing client base, which means that our teams and dealerships are growing rapidly too! What you’ll do: • Providing remote and onsite support for computers, peripherals, and user related questions., • Ensuring customer satisfaction driving towards maximized customer service at all times., • Adhering to all system process and procedures, including ticket entry, and generating reports on request., • Providing user assistance as needed., • Documenting all support work on a timely basis within the guidelines of our company’s policies., • Completing special projects as assigned. Our ideal candidate: • Superior written and verbal communication skills, • Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues, • Comfortable working under pressure and meeting deadlines, • Experience with ConnectWise or similar remote management tools., • Proficiency in:, • Windows Desktop & Server OS, • MS Active Directory, • Office 365 (including security services), • LAN/WAN networking (Firewalls, Switches, Wireless APs), • TCP/IP Preferred knowledge and certifications: • Knowledge of the automotive industry, • Knowledge with CDK Drive and other DMS products, • CompTIA Network+, • Microsoft Certified: Windows Client or Modern Desktop Administrator Associate, • Microsoft 365 Certified: Fundamentals or Administrator Associate, • ITIL Foundation Certification Job Type: Full-time Job Type: Full-time Salary: $55,000 - $95,000.00 per year Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Referral program, • Vision insurance Experience level: • 3+ years Schedule: • 8 hour shift, • Monday to Friday Ability to commute/relocate: • North Bergen, NJ 07047: Reliably commute or planning to relocate before starting work (Required) Experience: • Help desk: 1 year (Preferred), • Windows: 3 year (Preferred) Work Location: Headquarters location and occasional dispatch to Dealership locations in NY and NJ

Job Description Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate. We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team. We are a Microsoft focused shop with primary commitment to MS365, Azure, and Windows Virtual Desktop. We are especially focused on security with SSO, PIM and conditional access methodologies a must. BUT we also work with clients that use Apple Macs and work with Gsuite and need a strong centralized management partner. You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals. You must be experienced, knowledgable about Entra and on line SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term. Responsibilities: • Provide end user technical assistance with computer hardware and software, • Assist in designing new solutions for client organizations with video, streaming, and ingenuity, • Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology., • Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune., • We do support Mac and Gsuite clients with a commitment to Addigy remote management tools., • Resolve issues for clients via phone, in person, or remote help desk., • Recommend hardware and software improvements., • Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions., • have excellent documentation skill: writing, formatting, logic., • Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al., • Previous experience in IT, customer service, or other related fields., • Must be totally committed to the job and fulfilling customer needs, • MUST be an aggressive Self-Learner, • Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments., • Knowledge of Active Directory, Azure Active Directory and Microsoft Security, • A VERY strong ability to relate to end users on a one-to-one basis., • Hands on experience with Microsoft M365, Azure virtualization,, • Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers, • Knowledge and keen interest in Cyber security, • Ability to build rapport with clients., • Strong troubleshooting and critical thinking skills. Writing documentation a must., • Strong ability to research solutions from the Internet on demand., • Positive and professional demeanor, • College Degree or equivalanet required., • Excellent written and oral (English) communication skills Powered by JazzHR OZq9jbKLuC

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Work closely with your team to maintain high performance and efficiency.

Job Description About Total Deployment Solutions Total Deployment Solutions (TDS) is a nationwide information technology services provider with 14 years of experience delivering innovative, business-critical solutions. We specialize in AI and GPU deployments, comprehensive data center support, IMAC services - desktop relocation, ensuring organizations transition seamlessly into new or evolving work environments. Our teams manage every detail, from workstation setup to ongoing desktop support, so clients can operate without disruption. Trusted by enterprise and data center partners, TDS continues to lead and adapt to the evolving technology landscape with a focus on reliability, precision, and long-term partnership. Position Overview TDS seeks a motivated and organized professional to join our Data Center Solutions team. This is an ideal opportunity for someone with 1 to 3 years of data center technician experience. Candidates must have some data center support experience including hands-on cabling infrastructure and data center equipment installation experience. This opportunity is in the Brooklyn, NY area. Candidates must be familiar with patching schedules, relevant project documentation and typical hardware install, move, add, change (IMAC) events that take place in a data center. Responsibilities • Work under the direction of Data Center Operations Manager, to provide on-site support to maintain a data center and its hardware including day-to-day moves and other IMAC work:, • Perform hands-on rack and stack of data center equipment and structured cabling installation, • Cabling current and new setups including copper patching and fiber patching, • Terminate cables in the data center, patch cords and cross-connects, as well as troubleshoot and repair cabling and infrastructure problems as needed, • Install new hardware such as switches, servers, storage devices, firewalls and routers, • Diagnose and repair server hardware (in conjunction with the IT Services Desk Team), • Help monitor the data center environment including power usage, rack capacity, network ports and climate, • Pro-actively check the hardware alerts and single points of failure to ensure the date center is running optimally, • Decommission old hardware: un-cable, remove from racks, and organize ecological disposal, • Escort and assist 3rd party installers and adhere to established security policies, • Manage hardware inventory and maintain a supply of spare equipment to ensure a rapid resolution for hardware repairs, • Install and troubleshoot prefabricated fiber infrastructure, • Update rack documentation and maintain accurate data center documentation including assisting with other team related administrative or operational tasks as needed, • Interact and build an effective rapport with clients, • 1 to 3 years of relevant Data Center Operations, Data Center Technician or Data Center Hardware Support is required, • Excellent interpersonal, communication (both written and verbal), organizational, presentation and collaboration skills are essential, • Knowledge of low-voltage cabling infrastructure standards including Category 6 cabling, Category 6A cabling, OM3 fiber, OM4 fiber and single-mode fiber, • At least one year of hands-on server and network gear installation and move experience including performing network patching (copper and fiber cabling) within a data center, • A good understanding data center operations and data center facilities, • Basic understanding of all data center functions (production operations, network, server, storage, database, change control, disaster recovery/business recovery, help desk, systems management and facilities) is desired, • Candidates must be familiar with patching schedules, relevant project documentation and typical hardware install, move, add, change (IMAC) events that take place in a data center., • Good working knowledge of Microsoft Office, especially Excel, is preferred, • Strong time-management and follow-up skills are necessary For more details, visit . Job Type: Full-time Pay: $55,000.00 - $70,000.00 per year Benefits: • Health insurance, • 10 hour shift, • Night Shift (Preferred), • Overnight Shift (Preferred) Ability to Commute: PM25

Job Description Position: L1 Help Desk Technician Location: New York, NY (Hybrid) Position Summary We are seeking a motivated and customer-focused L1 Help Desk Technician to provide first-level technical support to internal users. This role is responsible for diagnosing and resolving hardware, software, and network issues, assisting with system installations, and maintaining accurate documentation of support activities. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service. This position supports IT infrastructure including PCs, servers, network equipment, telecom systems, and printers. Periodic support outside standard business hours may be required. Technical Support & Issue Resolution • Provide first-level technical support via phone, email, and in-person, • Diagnose and troubleshoot hardware, software, and network issues, • Escalate complex issues to appropriate internal teams or vendors, • Install, configure, and maintain desktops, laptops, printers, and peripherals, • Assist with software installations, upgrades, and patching, • Support user account management, including password resets and access permissions, • Assist with system audits, Microsoft updates, and security compliance, • Document all support activities in the ticketing/tracking system, • Deliver professional, customer-centric support to all end users Knowledge Management & Documentation • Maintain and contribute to IT knowledge base and support documentation, • Promote self-service tools and resources for common IT issues, • Communicate roadblocks and recurring issues to the Support Supervisor, • Assist with root cause analysis (RCA) for major incidents Change Management & Projects • Communicate and escalate required changes following change control procedures, • Support end users during upgrades and project rollouts, • Review documentation and ask questions to better understand the environment Requirements • Associate's degree in Computer Science or a related field or equivalent work experience (1+ year), • Prior experience in a help desk or technical support role, • Strong customer service skills with a professional and courteous approach, • Working knowledge of Windows and macOS operating systems, • Experience troubleshooting hardware, software, and network issues, • Familiarity with Active Directory, Microsoft Office 365, and enterprise IT systems, • Strong written and verbal communication skills, • Ability to work independently and collaboratively in a fast-paced environment, • Willingness to participate in a rotating on-call schedule (nights/weekends as required) Preferred Qualifications • CompTIA A+, Network+, or similar IT certifications, • Familiarity with ITIL framework

Job Description We are seeking a motivated, full-time Level 1 IT Field Technician to join our team. This role provides help desk triage, Level 1 troubleshooting, and hands-on technical support to our clients on-site in and around the NY Metropolitan Area (NY, NJ, CT). You will be responsible for troubleshooting, maintaining, and upgrading IT systems and equipment, ensuring minimal downtime and optimal performance. You will be the face of LastTech, working directly with clients to resolve their technical issues in a timely and professional manner. We are looking for an individual who excels in fast-paced environments and can be on call to accept work tickets, respond to inquiries quickly and effectively, and is comfortable being available for after-hours support periodically. Strong customer service skills are essential for this role, and deep technical knowledge is a plus. Eagerness to learn on the job is a must. No prior experience necessary, but any ability to show your critical thinking and problem solving is a plus. Large opportunity for learning and growth into more senior roles. This is a great opportunity to learn from hands-on experience with varied client systems and a large potential for growth. Key Responsibilities: • Serve as first point of contact for client support requests (phone, email, portal), • Accurately document, categorize, and prioritize tickets in the PSA, • Perform initial troubleshooting and resolve straightforward issues, • Escalate appropriately to senior engineers when needed, • Monitor queues to ensure SLA targets are met, • Follow up with clients to confirm resolution, • Provide onsite technical support, troubleshooting hardware and software issues., • Install, configure, and maintain computer systems, network devices, and peripherals., • Manage and support VoIP phone systems, copiers, and end-user machines., • Perform regular maintenance and updates to ensure systems operate efficiently., • Assist in network setup and management, including Wi-Fi, routers, and firewalls., • Respond to client inquiries, offering timely and effective solutions., • Train end-users on new technologies and assist in the adoption of IT best practices., • Collaborate with your team to develop and implement IT policies and procedures., • Stay updated on the latest technologies and IT trends to advise on potential improvements., • Provide account administration through G-Suite and Microsoft O365., • Accurately track time and note resolutions through the ConnectWise ticketing system., • Provide after-hours support periodically., • Document technical issues and solutions provided., • Ensure compliance with company safety and quality standards. About You • Technical diploma or certification in IT, computer science, or related field; or equivalent practical experience preferred, but not required., • Strong problem-solving skills and ability to work under pressure., • Ability to explain technical concepts to non-technical users., • Good communication and interpersonal skills, with a focus on customer service., • Basic knowledge of networking systems, hardware, and software., • Working knowledge of MacOS, Windows, iOS, Linux, and Android., • Valid driver’s license preferred, but not required., • Willingness to travel locally to client sites., • Solid organizational skills, attention to detail, and a proactive approach to work., • Ability to work autonomously and efficiently., • Ability to learn new systems quickly and be able to support systems and end-users with ease., • A+ Certification, Network+ Certification, or similar IT credentials preferred, but not required., • Familiarity with AI is a plus Benefits: • Medical Insurance, • Dental Insurance, • Vision Insurance, • PTO At LastTech (), we approach IT differently. We lean into relationships with our customers and cross-train in several software and hardware stacks to make sure we can support our customers no matter what platforms they’re running. We believe in companies and employees taking care of one another and we encourage radical transparency. If this sounds like somewhere you’d like to work, we look forward to hearing from you. Company DescriptionLastTech is a business-focused Technology Management Firm specializing in guiding growth-minded deal makers in finance and real estate to achieve their business goals more efficiently with secure, reliable technology and business processes. We are committed to fostering a positive and collaborative work environment that encourages hard work and continuous self-improvement.LastTech is a business-focused Technology Management Firm specializing in guiding growth-minded deal makers in finance and real estate to achieve their business goals more efficiently with secure, reliable technology and business processes. We are committed to fostering a positive and collaborative work environment that encourages hard work and continuous self-improvement.

Job Description About Honest Networks Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at . About the Role Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor. Requirements • Must be bilingual in Spanish or Mandarin, • Must be able to work EST work hours, • Outstanding customer service: friendly demeanor, sincere empathy for customer issues & frustrations, highly responsive to support tickets/issues, • Comfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat, • 1+ years in technical support, help desk or other IT-related, customer-facing role, • Comfortable working in a command line interface (CLI), • Ability to work outside of normal business hours, • Comfortable working remotely through on-site technicians to resolve customer issues, • Strong preference for experience as an installation technician or other field experience, • Handling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting., • Setting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc)., • Remote troubleshooting and resolution of support tickets., • Leveraging enterprise IT & networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud., • Creating and maintaining internal documentation for training and reference., • Working closely with Honest engineers, field technicians, and customer support personnel., • Working shifts that may include evenings or weekends. Personal Attributes • Friendly and enthusiastic, • Excellent communication skills, • Self-motivated and driven, • Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting., • Technically savvy and comfortable dealing with a variety of residential and small business customer set-ups Benefits • Competitive salary with an estimated range of $21-27/hr based on capabilities and track record, • 401k after 3 months of employment, • Flexible schedule, • 2 weeks paid time-off and 7 days paid sick leave, • Medical, vision, and dental benefits, • Collaborative environment Honest Networks' Values Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.

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