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Job Posting Title: Senior Audio Visual Systems Installation Technician (Job Site Project Management Specialty) Hiring Department: College of Liberal Arts Position Open To: All Applicants Weekly Scheduled Hours: 40 FLSA Status: Non-Exempt Earliest Start Date: Immediately Position Duration: Expected to Continue Location: UT MAIN CAMPUS Job Details: This position provides life/work balance with a 40-hour, typical work week. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Join Liberal Arts Instructional Technology Services (___), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin. UT Austin offers a competitive benefits package (___) that includes: * 100% employer-paid basic medical coverage for employee * Optional medical insurance for employee's dependents - up to 50% employer-paid * Optional dental, vision, and term life insurance for employees and dependents * Paid holiday time off each year; state legislature determines the number of holidays * 12 days of paid vacation time off per year for new employees * 12 days of paid sick leave per year * Matching contribution to Teacher Retirement System (TRS) * Staff Tuition Assistance Program * Access to Recreation & Health Facilities From basic remodels to large multi-phase capital projects, the LAITS Technology Integration Team works closely with owners, project managers, and architectural designers, to shepherd complex technology projects through consultation, design, purchasing, construction, installation, and commissioning. Our staff also partner with end users and faculty to develop custom control system programming, interfaces, training, and documentation for over six hundred presentation and collaboration systems across campus. Our efforts ensure the successful use of technology to deliver over one hundred and fifty thousand hours of instruction each semester. The Senior Audio-Visual Systems Installation Technician position is a critical part of the Technology Integration team. The installation team performs the hardware and physical layer installations that form the foundation of complex, high-quality integrated systems. * Assists in supervising the day-to-day performance of AV Systems Installation Technicians in all operational areas, including: planning, effective preparation, logistics, and job site tasks. * Coordinates communications between the Technology Integration Team and outside entities to ensure timely and effective installation practices. Examples include: client facilities management personnel, help desk staff, and private sector operations. * Identifies in-room equipment placements, when necessary. Facilitates efficient provision of services. Oversees arrangements for site access, security, and safety. * Performs audio-engineering tasks that include but are not limited to: taking highly-skilled measurements of audio components, measuring acoustics of installation spaces, and verifying the audio performance of project generated mock ups. Other related functions as assigned. * Performs complex and environmentally challenging audio/visual installation work of the highest quality in newly constructed, renovated, and simple tech refresh spaces. Performs system installation tasks include but are not limited to: pulling cable, terminating connectors, equipment rack wiring and setup, installing equipment mounts, and basic metal fabrication. * Utilizes project management applications to perform and track task completion status, and upload field documentation and media. * High School Degree or GED * Technical Schooling in AV or IT specific field/s * Skills comparable to four years of experience in the skilled construction and maintenance of audio/visual equipment. * Ability to use hand and power tools, soldering iron, crimpers, multimeters, signal generators, and testers. * Ability to work both independently and as part of a team to troubleshoot and assist with the commissioning of AV systems of varying size and complexity. * Skills comparable to one year of project management in a technical field. * Demonstrated skilled use of various industry standard computer applications for project management. * This position requires the ability to drive a university vehicle. Relevant education and experience may be substituted as appropriate. * Bachelor's degree in construction or management field * More than 6 years of work experience in audio visual systems design and installation. * More than 2 years in AV or IT project management at an enterprise level. * Demonstrated experience with construction project management software such as Fieldwire, Procore, BIM360 * OSHA 10+ hour course training. * CTS, CTS-I, CTS-D certification. * Crestron CTI certification. * Biamp DSP training. * Extron AV associate certification. This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing). $70,000+ Depending on Qualifications Environmental Demands: • May work in extreme temperatures, • May work around electrical and mechanical hazards, • May work around stand office conditions, • May work around construction sites, • On-campus work is required Physical Demands: • Repetitive use of a keyboard at a workstation, • Use of manual dexterity, • Climbing of stairs, • Climbing and working on ladders, • Lifting and moving, • Extensive walking from building to building Evening, weekend, and holiday hours may be required as project deadlines demand. * Resume/CV * 3 work references with their contact information; at least one reference should be from a supervisor * Letter of interest Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer: The University of Texas at Austin, as an ___,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original ___ to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: • ___ [PDF], • ___ [PDF], • ___ [PDF] Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in ___. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may ___ or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth.

Job Description Join our growing team at Contigo Technology! At Contigo Technology, we are a leading Managed Services Provider (MSP) delivering IT services to small and medium sized businesses in Austin, Texas. Our clients include established Austin companies and high growth technology businesses. Our company culture is fun, collaborative, and relaxed. We are located in North Central Austin near the Domain. We are seeking a highly organized and motivated Help Desk Technician to join our team. The ideal candidate will have a great attitude and be a self-starter with a passion for delivering excellent customer service. In this role, you will be responsible for assisting clients with Tier 1 IT issues and be the direct point of contact for delivering best in class support. To be successful, you should have the following abilities: • Good customer service skills: Ability to communicate effectively with clients and provide solutions to their technical problems in a friendly and professional manner., • Technical proficiency: Basic knowledge of computer hardware and software, as well as experience with troubleshooting and problem-solving techniques., • Attention to detail: The ability to analyze and diagnose technical issues, paying close attention to the details., • Good time management: Ability to prioritize tasks and manage multiple support requests in a fast-paced environment., • Patience and empathy: Ability to handle frustrated or angry clients with patience and understanding., • Basic networking knowledge: Understanding of basic networking concepts such as IP addresses, DNS, and basic network troubleshooting., • Collaboration: Ability to work well in a team environment, assisting colleagues and sharing knowledge to provide the best possible support to clients., • Document all relevant end-user information to identify and resolve problems, • Build positive relationships with clients, • Respond to and resolve assigned tickets, both remotely and onsite, • Utilize software updates, drivers, knowledge bases, and FAQs to resolve problems, • Test fixes to ensure complete resolution If you are self-driven, motivated, and have a positive attitude, we encourage you to apply for this exciting opportunity! Company DescriptionContigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission. At Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution.Contigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission.\r\n\r\nAt Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution.

Job Description The Stradiant Story At Stradiant, we thrive on connecting technology and business for our clients. We are seeking a Service Support Technician to join our growing team. We help small businesses manage their cyber security risk and provide them with the best technology and systems to help them grow. Our company is financially strong. We are committed to our clients, our team and to the growth of our business. Stradiant was founded in 2007 to help small businesses in Austin, Round Rock, Cedar Park and throughout Central Texas get the most out of their business technology. Over the years we’ve helped numerous organizations relieve their technology worries so they can concentrate on growing their businesses and realizing their goals. We are seeking a Service Support Technician because our business is growing. We have a managed service business model which means more than seventy percent of our work involves supporting clients that have long-term contracts with our company. Our business is different from the break/fix business model because we can be proactive and plan our work. While we do have emergencies from time to time, you will be able to enjoy your time off. Service Support Technician We are looking for a responsible Service Support Technician to help support our technical team in a timely and professional manner. Our successful candidate will be mainly responsible for monitoring, supporting, and optimizing our clients’ workstations, printers, VoIP phones and other network devices. We are looking for someone who can solve most workstation issues independently. The ideal candidate will be the escalation point for Tier 1 issues and will work with help desk staff and end users directly to help resolve system & user experience issues. The ideal candidate will be comfortable researching issues before escalating so they bring both the issue and proposed solution for review. In this position, you will be the main technical point of contact for many of our clients. You will have a direct impact on client’s satisfaction with our service. You will be a key player on our team. Because of this responsibility, we require excellent written and verbal communication skills. You will be required to update our PSA tickets in a timely manner. You will have access to top-notch system management and documentation tools, and we expect you to master those tools. You will also be required to work with our entire team, including executive management, administration and finance, and the complete technical team. Having prior experience working for a managed service provider using RMM and PSA software is a plus. Responsibilities • Joining our team means committing to our values:, • Be flexible and understand in a small dynamic business, we embrace change., • Treat every client and every member of our team with respect and dignity., • Resolve clients' technical issues and ensure their IT infrastructure operates smoothly. In your client support role, you will be responsible for:, • Tier 1 and Tier 2 support tickets., • Following our ticketing system and the methods we use to open support tickets, work the issue, update the ticket, and closing the ticket in a timely manner., • Logging your time per ticket per our standards., • Attending our work status and communication meetings where we review ticket status and prioritize our work by day, week, and client., • Performing technical tasks, including:, • Providing first-line technical support to clients via phone, email, or ticketing system., • Diagnosing and troubleshooting hardware, software, and network-related issues in a timely and efficient manner., • Escalating complex problems to higher-level support teams, ensuring that all relevant information is documented., • Documenting and tracking client issues and resolutions using a ticketing system, ensuring accurate and up-to-date records., • Performing basic system administration tasks, such as creating user accounts, resetting passwords, and managing access permissions., • Installing, configuring, and updating software applications and operating systems on client devices., • Assisting clients with setting up and troubleshooting network connectivity, including wired and wireless connections., • Educating clients on basic IT procedures and best practices to improve their technical skills and prevent future issues., • Collaborating with team members and actively participating in knowledge-sharing activities to enhance the collective expertise of the support team., • Keeping up to date with the latest technologies and industry trends to provide effective and efficient support to clients., • Managing client data backups., • Troubleshooting and identifying issues with DNS and Group Policies, user profiles, DHCP, networking and other issues., • Solving Office 365 issues including password resets, new user creation, license assignment, software installs and other issues., • Supporting other technical assignments as required for client projects and implementations., • Performing documentation tasks, including:, • Using ITGlue, MyGlue and other documentation tools to keep client information current and accurate., • Working with our supporting vendors (both software and hardware) to escalate and resolve issues., • Supporting our end user help desk team as necessary when tickets are escalated to you., • Training client team members as required (for onboarding or other situations)., • Growing your skill set by participating in our company sponsored education and external certification programs., • Traveling onsite to the client as required (independent transportation is required). Requirements We require the following for our Service Support Technician:, • High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus., • A minimum of 2 years of recent experience in a desktop support role., • Good knowledge of desktop and laptop support., • Excellent written and verbal English communication skills., • Excellent customer service skills and a positive attitude when dealing with clients., • Possess analytical, organizational and troubleshooting/problem solving skills., • Ability to confidently and competently complete tasks with deadlines., • Ability to work under pressure in a fast-paced environment and manage multiple tasks simultaneously., • Ability to work and be available during 8 AM-5 PM shift., • Availability to work after hours and weekends (infrequent & compensated)., • Strong knowledge of Microsoft Windows operating systems (Windows 10 & 11, Windows Server), Microsoft Office Suite, and common business applications., • Basic networking skills (VLANs, DHCP, DNS, TCP/IP)., • Understanding of hardware components and peripherals (desktops, laptops, printers, etc.)., • Understanding of domains, user profiles and how they work., • Understanding of Office 365/Azure., • Knowledge of VoIP., • Escalations Resolved., • Customer Satisfaction Rating., • Quantity & quality of improvements / recommendations suggested., • Quality & quantity of Technical Documentation created / updated. Job-Type: Full time Schedule: 40 hours per week (8 AM-5 PM, M-F). There may be occasional nights/weekends based on client needs. Work Location: Austin, Texas

Job Description Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. We are looking for a service-oriented, motivated individual to join us as an IT Help Desk Technician to accomplish this mission. With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to nearly 100 dermatological clinics nationwide. Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level. We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees’ development because we believe being a part of the Epiphany team is a career opportunity—not just another job. If you are interested in joining this mission-driven team, please consider applying today! What we are looking for: A dedicated IT Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical support and assistance to our staff, troubleshooting hardware and software issues, and ensuring efficient operations across our IT systems. This role requires excellent communication skills, a strong technical background, and the ability to work in a fast-paced healthcare environment. What you’ll do: * Manage the queue of the IT Help Desk ticketing system and provide prompt issue resolution. * Provide technical support to employees by diagnosing and troubleshooting hardware, software, and network issues. * User account management, including password resets and access provisioning. * Procure and issue hardware as directed by IT leadership and according to procedures. * Serve as the first point of contact for customers seeking technical assistance over the phone or email. * Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Escalate unresolved issues to the next level of support personnel. * Provide accurate information on IT products or services. * Record events and problems and their resolution in logs. * Identify and suggest possible improvements on procedures * Other duties as assigned. If you’re a team player, with excellent customer service skills… we want to talk to you! It’ll help to have/be: * Comfortable with learning new systems. * Capable of demonstrating a high level of customer service and professionalism. * Driven to identify self-learning needs related to job description and seek out appropriate resources to meet learning needs. * Able to maintain regular, reliable and on-site attendance. * Able to communicate openly with the supervisor and team. Receive and apply constructive input for performance improvement and individual growth. * Able to contribute to a team-based, collaborative culture. Qualifications/Experience: * Associate's degree in Information Technology or related field, or equivalent experience. * Proven experience in a help desk or technical support role. * Proficiency in Windows environments, Google Workspace, Ring Central. * Experience with multi-site and remote support. * Creative troubleshooting and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Customer-oriented and cool-tempered. * Experience in a healthcare setting is a plus. * Certifications such as CompTIA A+, Network+, or Microsoft certifications. Work Environment and Physical Requirements: Administrative office may have minimum visits to medical offices with possible exposure to procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs. Benefits: We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA, tuition assistance, certification reimbursement, and more!

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionWho is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable. Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, Mastercard, NASA, Deutsche Bank, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like: * SonarQube: The world’s leading AI code review and verification platform. * SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair. * SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective. Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE: * Committed to our customers and community. * Obsessed with quality. * Deliberate in our decisions. * Effective as one team. With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you. The Impact You Will Have:As a Lead of End-User Technologies, you will be the on-the-ground operational leader for Sonar's local end-user support functions in close cooperation with the global team. You are a player-coach: you assist your team in hands-on work — tickets, troubleshooting, tooling, documentation — while never losing sight of squad-level operational excellence. By keeping daily execution running smoothly, you ensure our globally distributed workforce has uninterrupted, high-quality IT support, and you free the Manager to focus on the broader team plan, strategy, and people development. This role is also where you will actively develop your own people leadership skills, building the foundation for future growth on Sonar's People Leader track.What You Will Do Daily: * Perform hands-on end-user support and endpoint engineering work across identity management, endpoint security tooling, enterprise communications suite, and service desk software * Distribute and clarify daily work assignments for the squad, ensuring team members understand task priorities, scope, and expected outcomes * Identify and remove obstacles that are slowing the squad's execution — whether that means unblocking a stalled ticket, escalating to the right team, or jumping in to pair on a difficult issue * Support squad members in decision-making by providing context, answering technical questions, and helping them think through ambiguous situations rather than dictating solutions * Triage and prioritize incoming requests during US business hours, acting as the operational point of contact for the squad * Contribute to agenda preparation and operational reporting for the Manager, surfacing risks, blockers, and status updates so the global team stays aligned * Maintain and improve endpoint configurations, onboarding/offboarding workflows, and device management processes across Windows, macOS, and Linux (Ubuntu) endpoints * Ensure compliance-related controls within the EUT scope (ISO 27001, SOC2) are followed during daily operations, flagging gaps to the Manager The Experience You Will Need: * 5+ years of hands-on experience in end-user technologies, endpoint engineering, desktop support, or IT operations * Demonstrated experience in a team lead, senior technician, or senior analyst capacity where you coordinated work across a small team while still performing hands-on technical work * Strong working knowledge of enterprise identity management, endpoint security, and zero trust networking tooling — experience with platforms such as JumpCloud, CrowdStrike, CyberArk, or Cloudflare is preferred * Multi-OS proficiency: comfortable managing and troubleshooting Windows, macOS, and Linux (Ubuntu) endpoints in a corporate environment * Experience with ITSM platforms (ServiceNow preferred) for incident, request, and change management workflows * Familiarity with compliance frameworks (ISO 27001, SOC2) and how they apply to endpoint and identity management * Clear communicator who can translate technical details into plain language for end users and summarize operational status for leadership * Comfortable working in a globally distributed team across time zones, with the confidence to own operational decisions and drive escalations independently * A genuine interest in growing as a people leader — you want to develop skills in coaching, delegation, and team health, not just technical depth Why You Will Love It Here: * Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!). * Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains. * We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely. * We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them. * As the leader in our field, our products and services are as strong as our internal team members. * We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization. Benefits of Working with Sonar: * Flexible comprehensive employee benefit package. * We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays. * We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation. * Fully paid parking in the heart of downtown Austin, Texas. * Global workforce with employees in 20+ countries representing 35+ unique nationalities. * We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company. * Monthly catered events, and team events We value diversity, equity, and inclusion At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need any accommodation, please reach out to us at . All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. We do not currently support visa candidates in the US. Applications that are submitted through agencies or third party recruiters will not be considered. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.