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Job Description Systems Administrator/Help Desk Technician Lee Spring Company, a global manufacturing company based in Brooklyn, NY for over 100 years, is seeking a skilled Systems Administrator/Help Desk Technician. This position will be responsible for the installation and maintenance of our hardware, software, and global networks. The applicant should be a seasoned professional that can work independently with minimal supervision. Principal Duties and Responsibilities: • Manage and support all aspects of the LAN/WAN environment and its security., • Support and oversee the global backup and recovery systems., • Maintain all company owned assets, physical and virtual., • Upkeep multiple production and development environments., • Provide support to end users leveraging a ticket system., • Ensure system reliability and uptime through business continuity planning and testing., • Provide recommendations for system upgrades and improvements., • Manage software installation, updates, patches, and fixes through automation., • Coordinate with 3rd party support to allow troubleshooting., • Strong knowledge with the Microsoft stack (Windows, Server, SQL, Dynamics, Hyper-V)., • Experience with managing an Azure tenant with Entra., • Experience with Dell Enterprise Hardware., • Exposure to automation and scripting with tools like PowerShell., • Ability to multi-task and function collaboratively as a member of our IT Team., • Excellent customer service skills., • Strong technical documentation skills. This is an in-office position located at our corporate headquarters in Bristol, CT. Benefits: We offer a comprehensive benefits package, which includes: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Retirement plan, • Tuition reimbursement

Job Description Position Overview TDS seeks a motivated and organized professional to join our Data Center Solutions team. This is an ideal opportunity for someone with 1 to 3 years of data center technician experience. Candidates must have some data center support experience including hands-on cabling infrastructure and data center equipment installation experience. This opportunity is in the Brooklyn, NY. Candidates must be familiar with patching schedules, relevant project documentation and typical hardware install, move, add, change (IMAC) events that take place in a data center. Responsibilities • Work under the direction of Data Center Operations Manager, to provide on-site support to maintain a data center and its hardware including day-to-day moves and other IMAC work:, • Perform hands-on rack and stack of data center equipment and structured cabling installation, • Cabling current and new setups including copper patching and fiber patching, • Terminate cables in the data center, patch cords and cross-connects, as well as troubleshoot and repair cabling and infrastructure problems as needed, • Install new hardware such as switches, servers, storage devices, firewalls and routers, • Diagnose and repair server hardware (in conjunction with the IT Services Desk Team), • Help monitor the data center environment including power usage, rack capacity, network ports and climate, • Pro-actively check the hardware alerts and single points of failure to ensure the date center is running optimally, • Decommission old hardware: un-cable, remove from racks, and organize ecological disposal, • Escort and assist 3rd party installers and adhere to established security policies, • Manage hardware inventory and maintain a supply of spare equipment to ensure a rapid resolution for hardware repairs, • Install and troubleshoot prefabricated fiber infrastructure, • Update rack documentation and maintain accurate data center documentation including assisting with other team related administrative or operational tasks as needed, • Interact and build an effective rapport with clients, • 1 to 3 years of relevant Data Center Operations, Data Center Technician or Data Center Hardware Support is required, • Excellent interpersonal, communication (both written and verbal), organizational, presentation and collaboration skills are essential, • Knowledge of low-voltage cabling infrastructure standards including Category 6 cabling, Category 6A cabling, OM3 fiber, OM4 fiber and single-mode fiber, • At least one year of hands-on server and network gear installation and move experience including performing network patching (copper and fiber cabling) within a data center, • A good understanding data center operations and data center facilities, • Basic understanding of all data center functions (production operations, network, server, storage, database, change control, disaster recovery/business recovery, help desk, systems management and facilities) is desired, • Candidates must be familiar with patching schedules, relevant project documentation and typical hardware install, move, add, change (IMAC) events that take place in a data center., • Good working knowledge of Microsoft Office, especially Excel, is preferred, • Strong time-management and follow-up skills are necessary For more details, visit . Job Type: Full-time Pay: $55,000.00 - $70,000.00 per year Benefits: • Health insurance, • 10 hour shift, • Night Shift (Preferred), • Overnight Shift (Preferred) Ability to Commute: PM25

Job DescriptionDescription: Founded in 2005, ASun Star provides services to individuals (adolescent, adult) and families within the home, school, and community. We utilize a strength-based approach and are dedicated to helping our families succeed within their respective community. We strive to help each individual to be “their biggest star” by striving towards their fullest potential and accomplishing goals that they have identified. We specialize in working with at-risk families and individuals diagnosed with autism spectrum disorder. What is the Role of a Registered Behavior Technician? As a Per-Diem Registered Behavior Technician/ABA Therapist (RBT), you are using ABA Therapy to transform the lives of children (2 to 9 years of age), who are diagnosed with Autism Spectrum Disorder (ASD) and other development and language delays, while building a fun and creative culture. Our one-on-one approach is focused on natural play to teach foundational skills our kids can build on and every child’s success is unique! We continually challenge ourselves to do anything it takes to enable our kids to reach their potential on their terms. What Can We Offer You as a Registered Behavior Technician? Comprehensive Benefits: Offered for full-time employees. This includes: generous PTO, Holiday Pay, 401k, Health, Dental and Vision Insurance. Competitive Pay: Pay is based on candidate qualifications and experience. Experience outside the field of ABA also qualifies. Same hourly rate with or without a client! Be a Part of a Great Team: You’ll be part of a passionate, empathetic, and supportive team. We host optional engagement events throughout the year such as Spirit Weeks, Pajama Days, Trivia Nights, Monthly Wellness Competitions and more! What Will You Do as a Registered Behavior Technician? • Conduct 1:1 therapy with clients, • Follow the prescribed skill acquisition and behavior support plan, • Collect and record data, • Write therapy note for each session using an electronic medical records system, • Communicate with parents and caregivers regarding the client’s progress as instructed by the child’s assigned Board Certified Behavior Analyst (BCBA), • Assist the BCBA in preparing and organizing client materials as instructed, • Maintain a clean, safe, and organized work and therapy environment, • Maintain client safety and confidentiality, • Maintain and acquire functional and technical knowledge by attending required trainings, • Become a Registered Behavior Technician (RBT) and follow the guidelines set forth by the Behavior Analyst Certification Board (BACB), • Must be able to lift and carry clients who are least 30 pounds, • Must be willing and able to restrain/hold/transport and utilize quick body movements as indicated in the Behavior Support Plan in the course of working with children with challenging behavior, • Must be able to assume and maintain a variety of postures including kneeling, squatting, crouching, crawling, sitting, standing, bending, for extended periods of time, • Must be able to walk and run to chase clients and maintain a three-foot distance at all times, • Must be able to sit on the floor or stand for extended periods of time, • Must be able to attend to basic needs such as feeding, diapering, toileting, and dressing, • Must have manual dexterity to perform specific computer and electronic device functions for data collection and session documentation, • Must have visual acuity to read and comprehend written communication though computer, electronic devices, and paper means, • Must be able to take written data and transfer to electronic files or data base systems, • Must be able to maintain prolonged periods of working on a computer while sitting at a desk or on the floor, • Must be able to assemble, clean and maintain therapy space including toys and furniture, • At least one year of experience providing Applied Behavior Analysis Desired Qualifications: • Must hold minimum of a high school diploma or GED, • Strong verbal and written communication skills, • Effective time management and the ability to manage multiple tasks at once, • Detail oriented, • Be flexible and adaptable to meet the needs of the team and clients, • Ability to act with integrity, professionalism ASun Star values diversity in the workplace. We provide equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, ASun Star is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information, or any other status protected by law. As an equal opportunity employer, ASun Star does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation as a candidate for employment, please inform a member of the Talent Acquisition team.

Job Description About the Role We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground. Key Responsibilities * Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services. * Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing. * Maintain and support infrastructure across Great Neck HQ and remote offices as needed. * Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs. * Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking. * Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems). * Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing. * Assist with training users on technology best practices. * Ensure business continuity by proactively maintaining system stability and responding to critical issues. * Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs. Qualifications Required: * 5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization. * Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager. * Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts. * Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting * Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications). * Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement. * Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution. * Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions. * Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities. * Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables. * Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally. * Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence. * Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice. Preferred: * Experience in hybrid desktop/server environments or enterprise settings * Exposure to Power Automate, Power Apps, or SharePoint customization * Familiarity with Autodesk licensing and support and other construction related applications * IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals. What You’ll Bring * A proactive, solutions-focused mindset * The confidence to represent end users and advocate for practical solutions * The discipline to self-manage while staying aligned with team goals * A calm, supportive attitude under pressure * A strong sense of ownership and pride in the technology experience you deliver Company DescriptionUni-Data & Communications, Inc. was formed in 1989 to service the IT infrastructure support needs of the financial services community. Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.Uni-Data & Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician.Ensure compliance with safety and company policies.Stay adaptable to changing priorities and business needs.Perks include competitive pay, flexible scheduling, training opportunitie

Job Description Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate. We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team. We are a Microsoft focused shop with primary commitment to MS365, Azure, and Windows Virtual Desktop. We are especially focused on security with SSO, PIM and conditional access methodologies a must. BUT we also work with clients that use Apple Macs and work with Gsuite and need a strong centralized management partner. You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals. You must be experienced, knowledgable about Entra and on line SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term. Responsibilities: • Provide end user technical assistance with computer hardware and software, • Assist in designing new solutions for client organizations with video, streaming, and ingenuity, • Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology., • Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune., • We do support Mac and Gsuite clients with a commitment to Addigy remote management tools., • Resolve issues for clients via phone, in person, or remote help desk., • Recommend hardware and software improvements., • Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions., • have excellent documentation skill: writing, formatting, logic., • Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al., • Previous experience in IT, customer service, or other related fields., • Must be totally committed to the job and fulfilling customer needs, • MUST be an aggressive Self-Learner, • Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments., • Knowledge of Active Directory, Azure Active Directory and Microsoft Security, • A VERY strong ability to relate to end users on a one-to-one basis., • Hands on experience with Microsoft M365, Azure virtualization,, • Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers, • Knowledge and keen interest in Cyber security, • Ability to build rapport with clients., • Strong troubleshooting and critical thinking skills. Writing documentation a must., • Strong ability to research solutions from the Internet on demand., • Positive and professional demeanor, • College Degree or equivalanet required., • Excellent written and oral (English) communication skills Powered by JazzHR OZq9jbKLuC

Job DescriptionLead/Senior Service Desk Technician *US Citizens or GC holders *On-site daily in Jersey City, NJ The Senior Service Desk Technician plays a critical role in delivering advanced technical support for the organization. In addition to troubleshooting and resolving complex IT issues, this position involves mentoring and guiding junior analysts, acting as a knowledge resource for the team, and leading by example in areas such as customer service, incident management, and continuous improvement initiatives. Key Responsibilities • Advanced Technical Support, • Troubleshoot and resolve complex hardware, software, and network-related issues., • Serve as an escalation point for junior Service Desk Analysts, providing expert guidance and problem-solving., • Actively contribute to maintaining and improving technical documentation, procedures, and knowledge base articles., • Customer Service Excellence, • Demonstrate a high level of professionalism and empathy when engaging with end users., • Ensure communication about issue status and resolutions is timely, clear, and customer-focused., • Provide feedback to the team on best practices for handling difficult or complex customer situations., • Reporting & Documentation, • Track and analyze service desk metrics (e.g., response times, resolution rates) to identify trends and opportunities for improvement., • Assist in preparing regular reports on team performance and technical issues for management review., • Maintain documentation on complex resolutions or system changes to facilitate knowledge transfer., • Continuous Learning & Development, • Stay updated on emerging technologies, tools, and best practices in IT support., • Team Lead or Supervisory Experience, • Demonstrated success in leading or mentoring teams, even if informally., • Experience in scheduling, delegating tasks, and ensuring quality control for a service desk or technical support function., • ITIL or Similar Framework Knowledge, • Familiarity with incident, problem, and change management processes., • ITIL Foundation certification (or higher) is a strong plus., • Technical Certifications, • Industry certifications such as CompTIA A+, Network+, Microsoft (MCSA/MCSE), Cisco (CCNA), or similar credentials., • Proven track record of advanced troubleshooting in diverse environments (Windows, macOS, cloud platforms, etc.)., • ServiceNow or Other Ticketing Systems, • Hands-on experience configuring and troubleshooting popular ITSM (IT Service Management) platforms., • Ability to generate reports, dashboards, and manage automation within ticketing systems., • Strong Communication & Soft Skills, • Proven ability to communicate complex technical concepts to both technical and non-technical audiences., • Adept at conflict resolution, active listening, and building rapport with users and team members., • Project Involvement, • Involvement in process improvement or technology rollout projects., • Education: Associate or Bachelor’s degree in Information Technology or related field; or equivalent work experience., • Experience: 3+ years of hands-on Service Desk or Help Desk experience with a focus on advanced troubleshooting. Prior leadership/mentoring experience is highly desired., • Certifications: ITIL Foundation, CompTIA, Microsoft, or relevant vendor certifications are a plus., • Technical Proficiency: Experience with desktop, laptop, and mobile hardware; operating systems (Windows, macOS); office productivity suites; network fundamentals; active directory account management; and remote support tools., • Soft Skills: Excellent communication, organizational, and customer service skills. Strong ability to prioritize, multitask, and remain calm under pressure.

Job Description NOC Technician Location: East Hanover, NJ or NYC or remote options available. Department: Engineering Division: Corporate Job Status: Full-Time Work Shift: Must be available all shifts About BlackHawk Data BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country trusted by private and public sector clients to deliver secure, scalable infrastructure and innovative network solutions. Here, you won’t just do a job—you’ll build a career that matters. We’re a team of bold thinkers, problem solvers, and changemakers committed to doing things the right way, not the easy way. Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you're driven to lead, learn, and leave your mark, BlackHawk Data is where you belong. Come build what’s next with a team that’s going places 💻 Learn more about us: 🤝 Connect with us on: LinkedIn, Facebook, Twitter, YouTube, and Instagram Position Overview We are seeking a self-motivated and high-potential NOC Engineer to join our innovative and dynamic team. As a NOC Engineer, you will have the opportunity to provide exceptional service to our diverse range of clients in industries like Commercial, Healthcare, Financial, Education, and Public-sector. Daily responsibilities: • Manage all incoming customer tickets, ensuring timely responses and resolution within SLAs (Service Level Agreements). This includes opening, tracking, and closing service tickets, as well as answering incoming calls and monitoring various e-mail accounts., • Conduct daily preventative maintenance checks and services on managed devices within client infrastructure., • Collaborate with field personnel to validate repairs and system testing, identifying recurring performance issues., • Network Troubleshooting: Diagnose and resolve network issues, including connectivity problems, packet loss, latency, and performance degradation., • Generate performance reports on managed service devices and collaborate closely with NOC & Field Engineering teams for issue resolution., • Communicate directly with customers regarding issues, outages, and maintenance activities, while maintaining detailed notes within ticketing systems on all resolution activities., • Maintain customer technical information in accordance with defined documentation standards., • Develop and maintain installation and configuration procedures with Runbooks, while obtaining and maintaining necessary technical/professional certifications., • Perform OS patching and vulnerability sweeps on Customer environments., • Provide flexible shift scheduling based on operational needs and offer emergency on-call support on a rotating schedule., • Perform any other duties as assigned. System responsibilities: • Manage and monitor IT infrastructures including Microsoft Active Directory, Exchange, DNS, DHCP, PowerShell scripts, Azure services, AWS services, VMware technologies, and server infrastructures., • Manage server infrastructures including Dell VXRail, Cisco UCS, standalone servers, and hyper-converged solutions., • Manage and maintain monitoring and alerting system like Zabbix to ensure system integrity and performance., • Troubleshooting desktop and Windows OS issues., • Assess and identify appropriate solutions for system integration, providing recommendations for implementation and troubleshooting., • Manage customer’s overall Fortinet environment, including making firewall policy changes as well as updating firmware., • Minimum 5+ years of technical support experience with event/alert management, incident, and change management processes., • Minimum 3 days on site at East Hanover, NJ office., • Demonstrated expertise in networking, routers, switches, firewalls, wireless devices, and security protocols., • Proficiency in network protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols (EIGRP, OSPF, BGP)., • Strong understanding of Route/Switch and Wireless technologies., • Demonstrate a good understanding with Voice/VOIP technologies, including but not limited to IP Phones, Voice gateways, and old land lines., • Previous experience in Help Desk or NOC roles is required, with Cisco Certification considered advantageous., • Exceptional interpersonal skills, strong work ethic, communication skills, and customer service abilities., • Proactive approach to problem-solving and troubleshooting techniques., • 5+ years of experience in systems engineering or related IT roles, with desktop support experience aligned with stated technologies., • In-depth knowledge of Microsoft ecosystems, cloud services (Azure & AWS), VMware technologies, and various server technologies., • Strong understanding of Fortinet product suite, including FortiGate’s, FortiManager and FortiSwitches., • Strong understanding of Cisco product suite include catalyst, nexus, and wan routers., • An active Fortinet certification such as FCP or FCSS, • An active Cisco CCNA, CCNP certification, • Any course certifications/accreditation, • Any equivalent certification (Palo, Arista, F5 etc.) What We Offer • Competitive Pay., • Comprehensive health, dental, vision, and 401(k), • Regular coaching, career development, and advancement path., • A collaborative culture that celebrates learning, innovation, and high performance 1ic4eZJ2Ps

Job Description Pace is a leading international art gallery representing some of the most influential contemporary artists and estates from the past century, holding decades-long relationships with Alexander Calder, Jean Dubuffet, Agnes Martin, Louise Nevelson, and Mark Rothko. Pace enjoys a unique U.S. heritage spanning East and West coasts through its early support of artists central to the Abstract Expressionist and Light and Space movements. Since its founding by Arne Glimcher in 1960, Pace has developed a distinguished legacy as an artist-first gallery that mounts seminal historical and contemporary exhibitions. Under the current leadership of CEO Marc Glimcher and President Samanthe Rubell, Pace continues to support its artists and share their visionary work with audiences worldwide by remaining at the forefront of innovation. Today, Pace has seven locations worldwide, including a European foothold in London and Geneva; two galleries in New York; Los Angeles; Hong Kong; and Seoul, as well as offices in Beijing and Berlin. In 2024, Pace has opened its first gallery space in Japan in Tokyo’s new Azabudai Hills development. The IT Support Technician will employ top level customer service skills to serve as the first point of contact for IT support requests via email, phone, and ticketing system. This a full-time on-site role Monday – Friday with travel between 6 locations in NYC and NJ. What You’ll Be Doing: • Act as the first point of contact for IT support requests via email, phone, or ticketing system., • Provide troubleshooting and support for hardware, software, printers, and email., • Support user onboarding and offboarding, including setting up accounts and configuring equipment., • Assist with scheduling and setting up internal/external meetings, including video conferencing and presentation equipment. Events include Art Exhibits, Lunch and Learns, Trainings, executive meetings, and Town Halls., • Maintain accurate IT documentation for the Knowledge Base., • Manage and organize equipment inventory in IT closets (multiple)., • Correspond with printer vendors for support, and supplies., • Escalate technical issues to senior IT staff when necessary., • Follow up with users to ensure issues are resolved and communication is clear., • Participate in routine system maintenance, updates, and IT tasks as assigned., • Intake tickets and be able to use decision tree methodology to assign tickets to team members., • Provide weekly status reports to IT Manager and IT Director on open tickets, tasks, projects, and any issues encountered., • Meet SLAs for the ticketing system., • Transfer phone services from personal carriers to the company’s carrier., • Perform quality control checks on new hire builds for computers and iOS devices., • Experience with Apple Business Manager (ABM) and PPE., • Research and troubleshoot software and hardware issues., • Handle repair and RMA’s for defective hardware. Estimated compensation for this role is $55,000 annually. In addition to an active and progressive work environment, Pace Gallery offers a competitive benefits package, including medical, dental and vision insurance, retirement plans with a company match, flexible spending accounts and commuter benefits. We encourage a healthy work/life balance and offer a generous vacation policy. Pace Gallery is proud to be an equal opportunity employer and will consider all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status. Requirements What You’ll Bring: • Bachelor’s degree in Computer Science., • 2+ years in an IT support/Help Desk role., • Certification in CompTIA A+ is a plus., • Experience with Office 365 Admin Portal, Microsoft Suite (Outlook, Word, Excel), and SharePoint/Team Sites., • Experience with Windows/macOS environments., • Familiarity with MDM (Mobile Device Management), and Apple Business Manager (ABM/PPE)., • Basic knowledge of networking, remote tools, system security, and software licensing., • Proficiency in troubleshooting mobile devices (Cisco custom apps)., • Experience with IT ticketing systems (e.g., Zendesk – a plus)., • Strong customer service and communication skills., • Professional, punctual, and able to manage multiple tasks effectively., • Works well independently and collaboratively., • Comfortable scheduling meetings and supporting remote collaboration tools (Zoom, Teams, etc.)., • Experience with project management software (Asana, Trello, Monday – preferred)., • Ability to lift up to 50lbs., • Health Care Plan (Medical, Dental & Vision), • Retirement Plan, • Paid Time Off (Vacation, Sick & Public Holidays

Job Description POSITION: Support Desk Technician REPORTS TO: Technology Support Manager and Trainer STATUS: Full-time, Non-Exempt RANGE: $32.967 - $35.714 SUMMARY: Founded in 1901, Brooklyn Law School is a distinguished, independent law school located in Downtown Brooklyn, New York. The Law School is searching for a Support Desk Technician to join the Office of Information Technology. The Law School’s size, vibrant employee and student population, and commitment to training the next generation of lawyers and promoting social justice, will offer a candidate the opportunity to develop and diversify practical skills and participate firsthand in operating a successful educational institution. Brooklyn Law School is seeking a Support Desk Technician to provide frontline support and assistance to the BLS community including faculty, staff, and students. As a Support Desktop Technician, you will address technical issues of varying complexity, aiming to resolve issues and fulfill service requests as quickly as possible, or to refer to more complex issues to other teams for resolution. Primary responsibilities are outlined below, with flexibility to assist in additional tasks as needed. The ideal candidate should have solid technical knowledge and proficiency, excellent interpersonal communication skills, and strong attention to detail with an analytical mindset. Responsibilities include: • Provide first-level technical support for desktop hardware, software, peripherals, and operating systems, quickly diagnosing and resolving user issues., • Installation and configuration of desktops and laptops with the required company software (Windows OS, MS Office, ERP system), • Escalate complex technical problems to senior staff or system administrators for resolution., • Assist users with troubleshooting, software installations, system configurations, and account management., • Follow SLA guidelines and use SLAs as a measure to report progress, achievements, provide statistics and improvement plans to the upper management regularly., • Train users on desktop applications, tools, and best practices to improve productivity., • Administer desktop systems, managing software updates, patches, antivirus, and backups to ensure security and reliability., • Perform routine maintenance, including hardware upgrades, repairs, and replacements., • Manage desktop inventory, tracking assets, procurement, and disposal to maintain compliance and accuracy., • Maintain clear documentation of desktop configurations, processes, and troubleshooting guides for team collaboration., • Collaborate with cross-functional IT teams (av, network, applications, help desk, library) to resolve issues efficiently., • Provide technical assistance to faculty, staff, and students in the use of classroom, library and meeting room technology, including lecture capture and video conferencing tools., • Set up and troubleshoot AV equipment for scheduled meetings, conferences, and campus events, ensuring smooth operation before and during use, • Communicate status updates, resolution timelines, and follow-up support to ensure user satisfaction., • Participate in quality assurance activities, analyzing incidents, monitoring performance, and implementing improvements., • Suggest and contribute to process enhancements, automation, and service improvements to optimize support operations., • Associate's degree or equivalent in information technology, computer science, or a related field., • Relevant certifications (e.g., CompTIA, CCNA, AWS, Microsoft Fundamentals) are a plus., • 1+ years of experience in desktop support, technical support, or a related field, preferably in a higher education environment., • Strong knowledge of help desk operations, ticketing systems, and end-user training methodologies., • Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users., • Demonstrated ability to develop and implement process improvements and handle multiple priorities effectively., • Knowledge of a wide range of computer systems software, applications, hardware, and communications, • Must be able to troubleshoot basic Network related problems, • Ability to diagnose the nature and extent of a wide range of computer problems, • Ability to install and configure computer systems, hardware, and peripherals, • Ability to independently research solutions to technical issues using available resources, • Working knowledge of multiple Operating Systems (i.e. Windows and Apple), • Working knowledge of commonly used software such as Microsoft Office, SharePoint, Zoom, Chrome, etc.), • The candidate must be courteous, display a positive attitude and a genuine concern for the end user. Affirmative Action/EEO statement It is the policy of Brooklyn Law School to be impartial in the treatment of all employees and applicants for employment without unlawful discrimination as to race, creed, religion, color, natural origin, citizenship status, gender, age, veteran status, disability, marital status, union affiliation, political affiliation, sexual orientation or preferences or any other legal protected status.

As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. This role is ideal for IT Help Desk Technicians that have 1-2 years of experience.

Experience with SoC2/IT Audit processes. As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please no

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

Your primary responsibilities will include managing IT service requests, troubleshooting technical issues, and collaborating closely with team members on global projects. ATS is seeking a proactive and customer-focused Desk Support Technician II to join our dynamic IT team. Ability to work individua

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shifting priorities and business needs. To excel in this position, you should have a willingness to learn

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shifting priorities and business needs. To excel in this position, you should have a willingness to learn

As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment e

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shifting priorities and business needs. To excel in this position, you should have a willingness to learn

QUALIFICATIONS: At least 2 years of providing desktop support in a corporate environment Experience with the following applications: MS Office Suite, Anti-Virus Adobe software Respond to telephone calls, emails, and personnel requests for technical support. DESKTOP SUPPORT SPECIALIST One of our glob

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

DESKTOP SUPPORT SPECIALIST One of our global financial clients is seeking a Desktop Support Specialist at their headquarters in New York City. QUALIFICATIONS: At least 2 years of providing desktop support in a corporate environment Experience with the following applications: MS Office Suite, Anti-Vi

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency.

NYC-based, IT consulting company operating in the fashion industry and several other sectors, seeking candidate for a position as Field Technician for installation of computer networks, equipment and infrastructure, computer servers and AV equipment. Possibility to grow in the area of network manage

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shifting priorities and business needs. To excel in this position, you should have a willingness to learn

NYC-based, IT consulting company operating in the fashion industry and several other sectors, seeking candidate for a position as Field Technician for installation of computer networks, equipment and infrastructure, computer servers and AV equipment. Possibility to grow in the area of network manage

Bring your energy to the role of Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your t

As a Field Services Technician, you will be responsible for installing and maintenance of laptops, desktops, thin clients, monitors, & peripherals. Install new laptops, desktops, thin clients, monitors and peripherals at agency locations across NYS. The ability and willingness to travel (including a

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Bring your energy to the role of Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Work closely with your t

We have an exciting opportunity for a Manufacturing Field Technician at a partner facility in the Las Vegas, NV area. Have the ability to troubleshoot effectively despite a stressful situation. Be open-minded to try new ideas for solutions with a positive attitude.

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency.

This is a mid senior level position within the IT function responsible for managing the bank's IT fixed assets and inventories. Assist with internal and external audits related to IT assets and inventory. The successful candidate will play a key role in ensuring the accuracy and integrity of asset r

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include manage daily responsibilities with a foc

Candidate will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime. Work with Tech Lounge team to ensure scheduling and calendar is at a standard.

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

Experience should include supporting a trading desk, familiarity with trading apps such has Factset, Charles River, Bloomberg, Morningstar & Reuters. Job description: Looking for a skilled desktop support technologist with experience in an enterprise environment. White glove support for Executives/V

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

Knowledge of all windows version, hardware and printer setup and troubleshooting, conference room support, IOS support Skills and Requirements Knowledge of all windows version, hardware.

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

Atria's IT environment is designed to couple the agility of a startup with the quality of top-tier service organizations with the rigor of traditional healthcare, and we are looking for a creative hands-on Senior IT Specialist who can operate across this spectrum, supporting both corporate and clini

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

To this end, RFMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. Its mission is to promote the widespread availability of evidence-based practices to improve mental health services, ensure accountabi

Bring your energy to the role of Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your t

Responsibilities: Provide hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shifting priorities and business needs. To excel in this position, you should have a willingness to learn

As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. Manage IT help desk and technology tools. With a global presence and multiple Trust comp

Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth. Stay adaptable to changing priorities and business n

Onsite Support Services Engineer EUC Tools Desktop Engineering SCCM & OS Troubleshooting Coordinating WEEE: "Waste from Electrical and Electronic Equipment" with Facility Management and 3rd party vendor Coordinate Ordering with Equipment/Service Provider. Desktop Support/ Field Services Engineer.