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Job Description Job Description BRAM Auto Group is currently seeking an IT Technician- Tier 2 to join our team. At BRAM Auto Group, we redefine luxury automotive by providing the highest standard of service and leading the industry in innovation for our customers. We take pride in being one of the most prestigious luxury automotive management groups comprised of 13 dealerships throughout the NYC/NJ region that includes Lexus, Honda, Toyota, Cadillac, Ineos Grenadier, Genesis and Hyundai brands. We are recognized for our prestige service and constantly growing client base, which means that our teams and dealerships are growing rapidly too! What you’ll do: • Providing remote and onsite support for computers, peripherals, and user related questions., • Ensuring customer satisfaction driving towards maximized customer service at all times., • Adhering to all system process and procedures, including ticket entry, and generating reports on request., • Providing user assistance as needed., • Documenting all support work on a timely basis within the guidelines of our company’s policies., • Completing special projects as assigned. Our ideal candidate: • Superior written and verbal communication skills, • Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues, • Comfortable working under pressure and meeting deadlines, • Experience with ConnectWise or similar remote management tools., • Proficiency in:, • Windows Desktop & Server OS, • MS Active Directory, • Office 365 (including security services), • LAN/WAN networking (Firewalls, Switches, Wireless APs), • TCP/IP Preferred knowledge and certifications: • Knowledge of the automotive industry, • Knowledge with CDK Drive and other DMS products, • CompTIA Network+, • Microsoft Certified: Windows Client or Modern Desktop Administrator Associate, • Microsoft 365 Certified: Fundamentals or Administrator Associate, • ITIL Foundation Certification Job Type: Full-time Job Type: Full-time Salary: $55,000 - $95,000.00 per year Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Referral program, • Vision insurance Experience level: • 3+ years Schedule: • 8 hour shift, • Monday to Friday Ability to commute/relocate: • North Bergen, NJ 07047: Reliably commute or planning to relocate before starting work (Required) Experience: • Help desk: 1 year (Preferred), • Windows: 3 year (Preferred) Work Location: Headquarters location and occasional dispatch to Dealership locations in NY and NJ