It help desk technician jobs in Mount Vernon, New YorkCreate job alerts

Job Description Mavis Tires & Brakes at Discount Prices - IT Help Desk Technicians Put your career into high gear with Mavis Discount Tire. We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY. With over 2,000 retail locations, Mavis is one of the largest, independently-owned tire sales and automotive repair chains in the USA. About the Position The person selected will help support our users and our network. Duties will include technical and operational IT troubleshooting and resolving store issues, maintenance of hardware and software, and installing new software and hardware. The team provides remote end-user support as well as installation and 24-hour monitoring of systems and emergency service. Employee Benefits At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, a good working environment and an excellent combination of additional benefits like health, dental, vision and life insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement. Qualifications Mavis recruits team members who share our commitment to meeting the needs of our growing customer base by providing exceptional customer care. To be eligible for the position of IT Help Desk Technician, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; (3) possess an AAS Degree in a technology field or equivalent related work experience and, (4) be available to work off-hours on-call service as well as weekends. Candidates can apply online at . For any questions, you can call our Recruitment toll free # at 844-375-3995. For more information about Mavis, please visit . Mavis is an Equal Opportunity Employer Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting . We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to . #ZR Job Posted by ApplicantPro

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees.

Urgently Hiring for It Help Desk Technician Roles in White Plains, NY.

Job Description Mavis Tires & Brakes at Discount Prices - Help Desk Dispatcher We are seeking a highly organized and authoritative Help Desk Dispatcher to act as the "air traffic controller" for our IT support operations. In this dual-focused role, you will be responsible for the end-to-end management of the ticket queue, triaging incoming service requests, and managing technician workflows to ensure maximum resource utilization. Key Responsibilities • Ticket Dispatching & Workflow Coordination, • Ticket Intake & Triage: Serve as the primary point of contact for all incoming service requests. Evaluate the urgency and business impact of issues to accurately prioritize and categorize tickets within the ITSM platform (e.g., ConnectWise, ServiceNow, Remedy)., • Queue Management: actively manage the service board to ensure all tickets are assigned, processed, updated, and closed within stipulated Service Level Agreements (SLAs)., • Technician Utilization: Manage the schedules and workflows of the technical team, assigning tickets based on technician skill set, availability, and geographic location (if applicable) to maximize efficiency., • Proactive Monitoring: Continuously review queues for "stale," "past due," or neglected tickets to minimize downtime and prevent operational bottlenecks., • Incident Lead, • Stakeholder Communication: act as the "voice of the incident." Provide regular, clear, and high-level status updates to management and stakeholders regarding the current state, estimated time to restoration (ETA), and available workarounds., • Technical Aptitude: A strong fundamental understanding of IT concepts (Windows environments, networking basics, cloud services) to accurately interpret user issues, categorize them, and route them to the correct technical tier., • ITSM Proficiency: Proven experience navigating and managing ticketing systems such as ConnectWise, ServiceNow, Remedy, Jira, or similar platforms., • Leadership: The ability to lead a team and maintain composure during high-stress situations. You must be able to make quick, decisive choices during a crisis., • Communication: Exceptional verbal and written communication skills, with the ability to translate technical jargon into business-friendly updates for stakeholders., • Organized: Proven ability to manage multiple, competing priorities in a fast-paced environment without letting details slip through the cracks. Experience: 1–3 years of experience in an IT Help Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role. Key Performance Indicators (KPIs) Success in this role will be measured by: • Reduced Mean Time to Repair (MTTR): Driving faster resolution through efficient routing., • SLA Compliance Rate: Ensuring tickets are acknowledged and resolved within agreed timeframes., • First-Call Resolution Rate: Ensuring tickets are routed to the right person the first time to minimize "ticket bounce.", • Technician Utilization: maximizing billable/active time for the technical team. Employee Benefits At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, a good working environment and an excellent combination of additional benefits like health, dental, vision and life insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement. Candidates can apply online at . For any questions, you can call our Recruitment toll free # at 844-375-3995. #ZR Mavis is an Equal Opportunity Employer Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting . We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to . Job Posted by ApplicantPro

Job Description About Network Doctor Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture built on teamwork, curiosity, professionalism, and personal growth — all with the mission of making IT an enabler that helps businesses work smarter, faster, and happier. At Network Doctor, you’re not just a technician — you’re part of a team grounded in partnership, integrity, and continuous improvement. You’ll have a voice in a culture that values your curiosity and success, the satisfaction of representing a respected MSP onsite with high-profile clients, the support of a strong engineering network, and abundant opportunities for training and professional growth. About the Role We are seeking a smart, resourceful, and service-oriented L2 Support Engineer to provide advanced remote technical support for clients across the NYC Metro Area. This role is a key escalation point within our Help Desk, responsible for resolving complex issues, guiding L1 engineers, and ensuring an exceptional customer experience with every interaction. You’ll spend most of your time working from our Englewood Cliffs, NJ office delivering hands-on troubleshooting, system administration, and higher-level support across a wide range of technologies. While the role is primarily focused on escalations and remote service delivery, there may be occasional opportunities to assist with onsite visits when required, reflecting the collaborative nature of working within a Managed Services Provider environment. As a member of Network Doctor’s Help Desk team, you’ll be supported by a full group of engineers, system specialists, and senior escalation resources, ensuring you’re never on your own when tackling unfamiliar or challenging issues. This position requires professionalism, adaptability, and the ability to navigate complex technical environments with confidence and curiosity. You don’t need to know everything, but you do need to know how to investigate effectively, ask the right questions, and collaborate with your team to drive successful outcomes. Key Responsibilities: • Proficient at managing and maintaining:, • Enterprise networks and systems, including hardware, • Window Servers, Active Directory, GPOs, Hybrid Connectors, Conditional Access Polices, • Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions, • Microsoft IaaS PaaS and SaaS offerings (Azure, 365, Entra/Intune, MDM/MAM), • Email security/filtering solutions, • Mac, • Some other technical facets, details or requirements of the position may include, but not limited to:, • Work in conjunction with Project Engineers to meet deadlines and client expectations., • Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise., • Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi., • Manage Disaster Recovery and standard backup file restoration requests and support using Veeam, Azure Backup, SkyKick, Carbonite and others., • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature., • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule., • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Requirements: • Strong verbal and written communication skills, • Substantial experience with Windows Servers, • Strong understanding of fundamental networking concepts (switching/routing, DNS/DHCP, RADIUS authentication, WAP management, Email security protocols), • Strong experience managing and troubleshooting Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units, • Excellent interpersonal, customer service and problem-solving skills, • Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities, • Ability to work collaboratively within a team A Plus to Have: • 2 + years technical experience relevant to the above, • A solid and well thought out diagnostic mindset, • Physical ability to lift and move heavy equipment (servers, computers, etc.), • Experience working with/at MSP’s, • Experience with RMM tools, • Familiarity with the ConnectWise Suite of products, • Proficiency in administering, configuring, maintaining and upgrading various VMware technologies, • Proficiency in administering, configuring, maintaining, and upgrading Citrix XenApp & XenDesktop environments, • Administering and configuring NAS and SAN technologies from various vendors, • A driver’s license and vehicle of your own and the ability to travel to client locations if needed

Familiarity with help desk ticketing systems and remote support tools. This full-time, on-site role offers an exciting opportunity to provide technology support to our corporate staff and remote property teams. Deliver first-level and second-level support for corporate and property employees through

Grow into a Lead-level role with increased responsibility over time. Exposure to multi-site IT operations and infrastructure. Ability to prioritize and work through multiple issues efficiently.

The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected

All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientat

Familiarity with inventory tracking systems and IT service management (ITSM) tools. The Desktop Support Technician, specializing in Inventory Management, provides technical assistance to end-users and keeps precise records of IT assets and inventory. Maintain accurate inventory records in inventory

Some communities have more restrictive age rangesMeeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standardsMeeting character and conduct standards, including background screeningAchieving required tes

With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. You will serve as the face of the company, travel to site locations for installations, maintenance, or repairs of desktops and networks. We are looking for an experienced IT Fiel

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Internal Equity: Compensation is determined in a manner consistent wi

Urgently Hiring for It Field Service Technician Roles in Englewood, NJ.

Responsibilities include processing requisitions, maintaining contract records, coordinating vendor communications, and assisting IT procurement initiatives. Ability to handle multiple priorities with strong attention to detail. Assist with ad hoc initiatives and projects to support procurement obje

What we offer*** Collective agreement* Flexible working time* Health care and wellness allowance* Fantastic career possibilities within Hitachi Energy both within Sweden and globally* Mentor to support you throughout onboard phase* Various trainings and education supporting employee development* Div

IT support or help desk experience (internships or personal projects welcome). Assist with basic networking troubleshooting (Wi-Fi connectivity, IP addressing, basic TCP/IP, switching, and routing concepts). Assist with basic networking troubleshooting (Wi-Fi connectivity, IP addressing, basic TCP/I

Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in trans

With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driv

With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driv

With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driv

If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab d

Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in trans