AV Field Service Technician- NY
20 days ago
Ballston Spa
Job DescriptionSalary: $35/HR cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. AV Field Service Technician - NY The cb20 Field Service Technician will work in partnership with the AV Practice team and Support desk to provide Service support for customers at on-site locations with the end goals of restoring functionality, and/or resolving related technology outages to our customers assets while delivering an experience above. Responsibilities and Duties: • Read and interpret electronic schematics and architectural blueprints, • Perform preventative maintenance visits to help maintain a stable client-based system, • Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans, • Take responsibility to accurately complete job documentation as needed, • Field installation of control programs (Crestron/Firmware) upload and download capability, • Field service support of networked devices (Routers, IP Protocols, etc.), • Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts, • Provide necessary training and support for next level service technicians, • Provide end-user client training as needed, • Adhere to and understand OSHA standards for all phases of the job, • Setup and troubleshoot various video codecs/video teleconferencing systems, • Travel to various job sites required, • Other duties assigned as needed Required Skills: • Effectively communicate with employees, customers and colleagues, • Ability to use hand and power tools in a safe and efficient manner, • Ability to work and think independently and ensuring to meet deadlines, • Basic computer knowledge, • Knowledge of basic signal flow for audio, video and control, • Ability to manage small to medium projects, • Ability to solder & crimp connectors, • Valid Drivers License and a Motor Vehicle Record that meets AVI-SPL driving standards Required Certifications: • Minimum of 3 years of audiovisual integration experience, • Formal education in technology or related field preferred, • Minimum of a High School Diploma or equivalent preferred, • Preferred external training:, • OSHA 10-Hour, • Avixa (InfoComm) CTS, • Crestron Programming Experience, • Exton AV Associate Certification, • Experience with Biamp, Shure, Crestron, and other various DSP manufacturers, • Experience with various UC integration platforms (Zoom/Teams/WebEx), • Experience troubleshooting and configuring web calling peripherals such as Neat, Logitech, BYOD systems, etc.