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Job Description Job Title: Helpdesk Supervisor Location: Purchase, NY Schedule: Mon-Fri 730a-330p Acture Solutions is looking for a motivated and service-minded Helpdesk Supervisor to join our on-site support team. If you love solving problems, leading technical teams, and making a difference for real users every day—this is your chance to build your career in a supportive, people-first environment. What You’ll Do The Helpdesk Supervisor is an exempt, supervisory position reporting to the Technology Operations Manager, while working closely with the Onsite Services Team and client technical leadership on all aspects relating to the supervision of IT service desk operations, escalations, and frontline support performance. This role requires strong leadership, technical troubleshooting expertise, and a proactive approach to service quality, training, and team development. Leadership Responsibilities: • Lead, mentor, manage, and hold accountable the Onsite Services team members and direct reports on daily tasks and projects, ensuring the team has clear direction, KPIs, and performance evaluations., • Cultivate a positive and effective team and ensure priorities are clear throughout your team., • Participate as a member of Acture’s Leadership team, working effectively and professionally with the CEO, Director of Information Technology & Artificial Intelligence, and other leadership personnel as needed. Operational Responsibilities: • Uphold and exemplify Acture’s Core Values: Accountability, Customer First, Trust, Integrity, Opportunity, Nurturing Positive Culture & Fun., • Monitor daily support operations, ensure ticket workflows are balanced, and provide support coverage and prioritization across sites., • Act as an escalation point for unresolved or complex technical issues, ensuring resolution or appropriate delegation to Level III or engineering teams., • Develop and manage shift schedules, on-call rotations, and coverage planning., • Track helpdesk metrics and team productivity using Acture’s ITSM or ticketing platform., • Coordinate onboarding and ongoing training for helpdesk team members, including SOP reviews, system access training, and shadowing assignments., • Oversee asset assignment, basic inventory management for loaners, and proper hardware/software provisioning in partnership with the procurement team., • Collaborate with client and internal stakeholders to maintain clear expectations for SLAs, communications, and feedback loops., • Maintain and improve internal knowledge bases and technician documentation to enhance team effectiveness., • Participate in site IT meetings, contribute to client success reporting, and offer input on technical project planning., • Ensure all helpdesk activities adhere to Acture’s cybersecurity, data protection, and compliance standards. What You Bring Knowledge/Skills/Abilities • Strong experience managing helpdesk operations or leading technical support teams., • Proficiency in troubleshooting and guiding resolution of hardware, software, and networking issues., • Familiarity with ITSM platforms, ticket escalation workflows, and service-level metrics., • Excellent interpersonal and customer service skills; ability to lead calmly and competently under pressure., • Clear written and verbal communication, including escalation documentation and performance reporting., • Knowledge of iOS, Windows, and macOS systems, Active Directory, Microsoft 365, remote desktop tools, and common endpoint technologies., • Proven ability to coach, motivate, and evaluate technical staff performance. -Strong time management and organizational skills. Education/Experience: An equivalent combination of education and relevant experience will be considered in lieu of a degree. • Required:, • Associate’s or bachelor’s degree in information technology, Computer Science, or related field., • Minimum 3–5 years of experience in helpdesk or IT support, with at least 1 year in a supervisory or team lead capacity., • Mobile Device Management experience., • Preferred:, • Experience in educational or high-volume multi-site IT environments., • Certifications such as CompTIA A+, Network+, or ITIL Foundations., • Mosyle MDM experience preferred. Skills for Success • Customer-first mindset with a knack for solving problems., • Organized, detail-oriented, and eager to learn., • Able to prioritize tasks and manage multiple issues effectively. Physical Requirements • Prolonged periods sitting at a desk and working on a computer., • Ability to lift and carry up to 35 lbs. for equipment moves, installations, and returns., • Must be able to walk between multiple onsite locations or buildings., • Occasional travel to satellite campuses or regional client offices may be required. Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer • Salary range: $75,000-95,000 (based on experience), • Medical, dental, vision, 401k, EAP, and generous paid time off, • Time off when schools are closed for holidays, • A culture that values collaboration, respect, and real impact Ready to Get Started? If you're passionate about tech, love helping people, and want to grow your career in a role that makes a real difference—apply today. Valid driver’s license, background check, and fingerprinting required.

Job Description Level 2 Network Engineer Technician (Onsite) Stamford, CT Location: Stamford, CT (Onsite) Job Type: Full-Time About Us: Join Netsurit at the forefront of AI transformation, where technology meets ambition. Were a dynamic, fast-growing Managed Service Provider (MSP) based in Stamford, CT, delivering cutting-edge IT solutions with a security-first mindset. Our mission? To empower businesses with reliable technology and exceptional service while shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that automate processes, uncover insights, and accelerate growth. You'll leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. As we continue to grow, were looking for a skilled and motivated Level 2 Network Engineer Technician to join our team. Position Summary: As a Level 2 Network Engineer, you'll provide remote and onsite support to our clients in the Stamford, CT area. You'll act as an escalation point for Level 1 issues and handle more complex technical problems related to networks, systems, and software. This hybrid role is ideal for someone who is technically adept, eager to grow, and passionate about cybersecurity, customer service, and AI innovation. Key Responsibilities: • Provide Level 2 support for desktops, laptops, printers, mobile devices, and networking issues, • Manage and troubleshoot Microsoft Office 365 environments (Exchange, Teams, SharePoint), • Support and maintain Active Directory, DNS, and Group Policy, • Perform onsite visits for installations, troubleshooting, and project work, • Document work thoroughly in ticketing and knowledge base systems, • Escalate unresolved issues to higher-level engineers when appropriate, • Maintain a strong focus on cybersecurity best practices across all client environments, • Stay up to date with new technologies and participate in ongoing training and certifications, • Collaborate on AI-driven solutions that enhance client operations and deliver measurable business outcomesQualifications:, • 2+ years of experience in a help desk or technical support role, preferably with an MSP, • Proficient in Microsoft Office 365 administration and support, • Strong knowledge of Active Directory and DNS, • Familiarity with remote monitoring and management (RMM) tools and ticketing systems, • Excellent communication and customer service skills, • Self-motivated, detail-oriented, and able to manage multiple priorities, • Must have a valid drivers license, reliable transportation, and be located within commuting distance of Stamford, CT, • Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Certified, • Experience supporting Windows servers, firewalls, and backup solutions Ready to take your IT career to the next level and help drive what's next in AI? Please share your experience and knowledge in AI as part of your application as we would love to see how you can help us shape the future.

Job Description Join U S Computer Connection at the forefront of AI transformation, where technology meets ambition. Were a dynamic, fast-growing Managed Service Provider (MSP) based in Stamford, CT, delivering cutting-edge IT solutions with a security-first mindset. Our mission? To empower businesses with reliable technology and exceptional service while shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that automate processes, uncover insights, and accelerate growth. You'll leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. As we continue to grow, were looking for a skilled and motivated Level 2 Network Engineer Technician to join our team. Position Summary: As a Level 2 Network Engineer, you'll provide remote and onsite support to our clients in the Stamford, CT area. You'll act as an escalation point for Level 1 issues and handle more complex technical problems related to networks, systems, and software. This hybrid role is ideal for someone who is technically adept, eager to grow, and passionate about cybersecurity, customer service, and AI innovation. Key Responsibilities: • Provide Level 2 support for desktops, laptops, printers, mobile devices, and networking issues, • Manage and troubleshoot Microsoft Office 365 environments (Exchange, Teams, SharePoint), • Support and maintain Active Directory, DNS, and Group Policy, • Perform onsite visits for installations, troubleshooting, and project work, • Document work thoroughly in ticketing and knowledge base systems, • Escalate unresolved issues to higher-level engineers when appropriate, • Maintain a strong focus on cybersecurity best practices across all client environments, • Stay up to date with new technologies and participate in ongoing training and certifications, • Collaborate on AI-driven solutions that enhance client operations and deliver measurable business outcomes Qualifications: • 2+ years of experience in a help desk or technical support role, preferably with an MSP, • Proficient in Microsoft Office 365 administration and support, • Strong knowledge of Active Directory and DNS, • Familiarity with remote monitoring and management (RMM) tools and ticketing systems, • Excellent communication and customer service skills, • Self-motivated, detail-oriented, and able to manage multiple priorities, • Must have a valid drivers license, reliable transportation, and be located within commuting distance of Stamford, CT, • Strong understanding of cybersecurity principles and a commitment to securing client environments Preferred: • Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Certified, • Experience supporting Windows servers, firewalls, and backup solutions, • Experience or interest in AI technologies (Microsoft Copilot, Azure AI, ML models) Why Join Us? • Be part of a close-knit team that values your input and growth, • Exposure to a broad range of technologies and industries, • A hybrid work environment with flexibility and autonomy, • Ongoing professional development and training, • Competitive compensation and benefits, • Opportunity to work on AI-powered innovation projects Ready to take your IT career to the next level and help drive what's next in AI? Please share your experience and knowledge in AI as part of your application as we would love to see how you can help us shape the future. Company DescriptionU.S. Computer Connection is a Managed Service Provider that provides expertise in the design, assembly, and support of network infrastructures of all sizes, and addresses the ever-changing needs of today's businesses. Why Join U.S. Computer Connection: We pride ourselves on retaining our employees, giving them the opportunity to build their skills and expand their horizons. We also understand that the quality of work put in by our team members deserves a salary and benefits to match, therefore, our full-time employees are eligible to receive and participate in the following exceptional benefit package: • Competitive compensation, • Generous Health benefits, • Long Term and Short Term Disability Insurance, • 401k with a very generous match, • Generous paid time off, • Job related education assistance and certification program, • Excellent work environmentU.S. Computer Connection is a Managed Service Provider that provides expertise in the design, assembly, and support of network infrastructures of all sizes, and addresses the ever-changing needs of today's businesses. \r\n\r\nWhy Join U.S. Computer Connection:\r\n\r\nWe pride ourselves on retaining our employees, giving them the opportunity to build their skills and expand their horizons. We also understand that the quality of work put in by our team members deserves a salary and benefits to match, therefore, our full-time employees are eligible to receive and participate in the following exceptional benefit package:\r\n\r\n- Competitive compensation\r\n- Generous Health benefits\r\n- Long Term and Short Term Disability Insurance\r\n- 401k with a very generous match\r\n- Generous paid time off\r\n- Job related education assistance and certification program\r\n- Excellent work environment

Job DescriptionSalary: Competitive Job Title: Level 2 Help Desk Technician (Hybrid) Location: Stamford, CT (Hybrid Remote & Onsite) Job Type: Full-Time About Us: We are a fast-paced and client-focused Managed Service Provider (MSP) based in Stamford, CT. We support a wide range of businesses with their IT needs, providing exceptional service, reliable solutions, and a security-first mindset. As we continue to grow, were looking for a skilled and motivated Level 2 Help Desk Technician to join our team. Position Summary: As a Level 2 Help Desk Technician, you will be responsible for providing both remote and onsite support to our clients in the Stamford, CT area. Youll act as an escalation point for Level 1 issues and handle more complex technical problems related to networks, systems, and software. This hybrid role is ideal for someone who is technically adept, eager to grow, and passionate about cybersecurity and customer service. Key Responsibilities: Provide Level 2 support for desktops, laptops, printers, mobile devices, and networking issues Manage and troubleshoot Microsoft Office 365 environments (including Exchange, Teams, SharePoint) Support and maintain Active Directory, DNS, and Group Policy Perform onsite visits to client locations as needed for installations, troubleshooting, and project work Document work thoroughly in ticketing and knowledge base systems Escalate unresolved issues to higher-level engineers when appropriate Maintain a strong focus on cybersecurity best practices across all client environments Stay up to date with new technologies and participate in ongoing training and certifications Qualifications: 2+ years of experience in a help desk or technical support role, preferably with an MSP Proficient in Microsoft Office 365 administration and support Strong knowledge of Active Directory and DNS Familiarity with remote monitoring and management (RMM) tools and ticketing systems Excellent communication and customer service skills Self-motivated, detail-oriented, and able to manage multiple priorities Must have a valid driver's license, reliable transportation, and be located within commuting distance of Stamford, CT Strong understanding of cybersecurity principles and a commitment to securing client environments Preferred: Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Certified, etc. Experience supporting Windows servers, firewalls, and backup solutions Why Join Us? Be part of a close-knit team that values your input and growth Exposure to a broad range of technologies and industries A hybrid work environment with flexibility and autonomy Ongoing professional development and training Competitive compensation and benefits

Job Description Mavis Tires & Brakes at Discount Prices - IT Junior Help Desk Technicians #ZR Put your career into high gear with Mavis Discount Tire. We're looking for IT Junior Help Desk Technicians to join Team Mavis at our Operation Support Center in Westchester County, NY. With over 2,000 retail locations, Mavis is one of the largest, independently-owned tire sales and automotive repair chains in the USA. About the Position The person selected will help support our users and our network. Duties will include technical and operational IT troubleshooting and resolving store issues, maintenance of hardware and software, and installing new software and hardware. The team provides remote end-user support as well as installation and 24-hour monitoring of systems and emergency service. Employee Benefits At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, a good working environment and an excellent combination of additional benefits like health and dental insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement. Qualifications Mavis recruits team members who share our commitment to meeting the needs of our growing customer base by providing exceptional customer care. To be eligible for the position of IT Junior Help Desk Technician, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; (3) possess an AAS Degree in a technology field or equivalent related work experience and, (4) be available to work off-hours on-call service as well as weekends. Candidates can apply online at . For any questions, you can call our Recruitment toll free # at 844-375-3995. Mavis Discount Tire is an Equal Opportunity Employer Consistent with our commitment to the principal of equal employment opportunity for all individuals, we enforce a zero tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived membership in any category or status protected by applicable federal, state or local law. Where appropriate, Mavis may provide reasonable accommodation, in order for an otherwise qualified individual to perform the essential functions of the position. Mavis does not seek salary history information from applicants. Job Posted by ApplicantPro

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a MUST!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.