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Job Description IT Technician Job Description About Us: Safe Flight, a leader in aviation safety and flight performance systems, was founded in 1946. The company pioneered the development of Stall Warning and Angle of Attack, Automatic Throttle Systems, Wind Shear Warning, and many other innovations in aircraft instrumentation, flight performance, and control systems for fixed and rotary winged aircraft. With product installed on over two-thirds of the world’s aircraft, Safe Flight counts among its customers the majority of the world’s aircraft manufacturers, more than 50 airlines, hundreds of operators of corporate jet aircraft and U.S. and International Armed Services. Safe Flight’s benefits include employer-funded health care, on-site lunch program, 401K contribution, Wellness and Education Reimbursement, paid-time off and sick time, and various other programs. Job Details: In the office Monday through Friday This is an on-site role based in our White Plains, NY office. Office hours: 8:00 am to 4: 45 p.m. Hourly Rate: $20.00 to $30.00 per hour; commensurate with experience Job Description The IT Technician will support the IT Systems Manager in providing technical assistance to employees and delivering help desk and remote support from our White Plains, NY office. Primary responsibilities include diagnosing and resolving IT issues, implementing technical solutions, improving existing systems, and assisting with the development and execution of IT projects. This role requires strong analytical and troubleshooting skills, along with excellent communication abilities. The ideal candidate can work both independently and collaboratively to identify, assess, and resolve technical problems. Effective communication with employees across the organization, as well as coordination with internal technical teams, is essential for success in this position. Duties * Install, configure, and verify software applications. * Provide support for project-related tasks as assigned. * Troubleshoot and resolve end-user technical issues. * Document technical procedures clearly and thoroughly to ensure consistent support, knowledge sharing, and repeatability of IT tasks. * Install and configure computer peripherals and related equipment. * Install, configure, and deploy PCs. * Provide phone-based technical support for remote and off-site users. * Procure hardware and software through the company’s purchase order process. * Administer and maintain user accounts. * Participate in departmental collaboration and information sharing. * Onboard new employees and offboard departing employees as required. * Provide regular status updates to managers and end users. * Support the company’s compliance with cybersecurity policies, protocols, and industry best practices. * Identify opportunities to streamline processes, improve efficiency, and reduce costs through workflow improvements, task consolidation, or process reengineering. * Understand and support the company’s business and IT strategic objectives. * Adhere to all safety and health rules and regulations as directed by the supervisor. * Follow and comply with all procedures outlined in the company’s security policies. The ideal candidate is detail-oriented, thorough, and must be able to follow through to the completion of a task. Additionally, the candidate: * Demonstrates strong communication skills, including clear verbal communication and active listening. * Keeps the team informed to ensure consistent support responses and produces clear, thorough documentation. * Effectively manages multiple tasks simultaneously while maintaining focus and accuracy. * Contributes to overall team success by completing related tasks as needed. * Actively pursues ongoing technical development through training, certifications, and self-guided learning. * Learns new skills quickly and adapts to evolving technologies, tools, and procedures. * Brings prior experience with cybersecurity practices in a business or organizational environment. Qualifications * Strong foundational skills in Information Technology * Solid analytical and problem-solving abilities * Hands-on experience providing technical support * Excellent written and verbal communication skills * Prior experience creating clear, comprehensive technical documentation. * Ability to work independently as well as collaboratively within a technical team * Relevant IT certifications or a degree in Information Technology (or related field) preferred * 1–2 years of experience in a technical support role * High School Diploma or GED required; a college degree or coursework in computer science or a related field is preferred Please submit a cover letter. Physical Requirements Individuals will be required to use computer keyboards or other equipment for extended periods of time. Individuals may be required to sit or stand for extended periods of time. Specific vision abilities required for this job include close vision for reading and studying technical materials and use of computer monitor screens a great deal of the time. Specific physical abilities required by the job may include walking, reaching carrying and lifting to 25 lbs., with some occasional lifting to 50lbs. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunities Employer Safe Flight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #hc222553

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a MUST!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shifting priorities and business needs.

Job Description Mavis Tires & Brakes at Discount Prices - Help Desk Dispatcher We are seeking a highly organized and authoritative Help Desk Dispatcher to act as the "air traffic controller" for our IT support operations. In this dual-focused role, you will be responsible for the end-to-end management of the ticket queue, triaging incoming service requests, and managing technician workflows to ensure maximum resource utilization. Key Responsibilities • Ticket Dispatching & Workflow Coordination, • Ticket Intake & Triage: Serve as the primary point of contact for all incoming service requests. Evaluate the urgency and business impact of issues to accurately prioritize and categorize tickets within the ITSM platform (e.g., ConnectWise, ServiceNow, Remedy)., • Queue Management: actively manage the service board to ensure all tickets are assigned, processed, updated, and closed within stipulated Service Level Agreements (SLAs)., • Technician Utilization: Manage the schedules and workflows of the technical team, assigning tickets based on technician skill set, availability, and geographic location (if applicable) to maximize efficiency., • Proactive Monitoring: Continuously review queues for "stale," "past due," or neglected tickets to minimize downtime and prevent operational bottlenecks., • Incident Lead, • Stakeholder Communication: act as the "voice of the incident." Provide regular, clear, and high-level status updates to management and stakeholders regarding the current state, estimated time to restoration (ETA), and available workarounds., • Technical Aptitude: A strong fundamental understanding of IT concepts (Windows environments, networking basics, cloud services) to accurately interpret user issues, categorize them, and route them to the correct technical tier., • ITSM Proficiency: Proven experience navigating and managing ticketing systems such as ConnectWise, ServiceNow, Remedy, Jira, or similar platforms., • Leadership: The ability to lead a team and maintain composure during high-stress situations. You must be able to make quick, decisive choices during a crisis., • Communication: Exceptional verbal and written communication skills, with the ability to translate technical jargon into business-friendly updates for stakeholders., • Organized: Proven ability to manage multiple, competing priorities in a fast-paced environment without letting details slip through the cracks. Experience: 1–3 years of experience in an IT Help Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role. Key Performance Indicators (KPIs) Success in this role will be measured by: • Reduced Mean Time to Repair (MTTR): Driving faster resolution through efficient routing., • SLA Compliance Rate: Ensuring tickets are acknowledged and resolved within agreed timeframes., • First-Call Resolution Rate: Ensuring tickets are routed to the right person the first time to minimize "ticket bounce.", • Technician Utilization: maximizing billable/active time for the technical team. Employee Benefits At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, a good working environment and an excellent combination of additional benefits like health, dental, vision and life insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement. Candidates can apply online at . For any questions, you can call our Recruitment toll free # at 844-375-3995. #ZR Mavis is an Equal Opportunity Employer Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting . We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to . Job Posted by ApplicantPro

You will also be involved in company projects and work closely with other departments within IT to optimize and improve business operations, both within IT and companywide. As IT Asset Management Technician, you will play a vital role in the set-up, distribution and recovery of IT assets across Esse

This role will ensure that projects are executed efficiently, optimizing resource utilization and aligning with our strategic objectives within the smart factory IT market. Monitor projects and ensure projects are within business goals. The successful candidate will enforce project management discip

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal op

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Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in trans

Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in trans

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Driving with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in transpor

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. If you have previous employment experience in transportation (such as a del

This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. If you have previous employment experience in transportation (such as a del

This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. If you have previous employment experience in transportation (such as a del

Driving with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in transpor

If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab d

If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab d

This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. If you have previous employment experience in transportation (such as a del

This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. If you have previous employment experience in transportation (such as a del

This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. If you have previous employment experience in transportation (such as a del

If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab d

This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. If you have previous employment experience in transportation (such as a del

With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. Driving with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). If you have previous employment experience in transpor

Driving with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. Depending on your city or state, additional documentat

Depending on your city or state, additional documentation or information may be required. Driving with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). If you have previous employment experience i