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Job Description About Network Doctor Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture built on teamwork, curiosity, professionalism, and personal growth — all with the mission of making IT an enabler that helps businesses work smarter, faster, and happier. At Network Doctor, you’re not just a technician — you’re part of a team grounded in partnership, integrity, and continuous improvement. You’ll have a voice in a culture that values your curiosity and success, the satisfaction of representing a respected MSP onsite with high-profile clients, the support of a strong engineering network, and abundant opportunities for training and professional growth. About the Role We are seeking a smart, resourceful, and service-oriented L2 Support Engineer to provide advanced remote technical support for clients across the NYC Metro Area. This role is a key escalation point within our Help Desk, responsible for resolving complex issues, guiding L1 engineers, and ensuring an exceptional customer experience with every interaction. You’ll spend most of your time working from our Englewood Cliffs, NJ office delivering hands-on troubleshooting, system administration, and higher-level support across a wide range of technologies. While the role is primarily focused on escalations and remote service delivery, there may be occasional opportunities to assist with onsite visits when required, reflecting the collaborative nature of working within a Managed Services Provider environment. As a member of Network Doctor’s Help Desk team, you’ll be supported by a full group of engineers, system specialists, and senior escalation resources, ensuring you’re never on your own when tackling unfamiliar or challenging issues. This position requires professionalism, adaptability, and the ability to navigate complex technical environments with confidence and curiosity. You don’t need to know everything, but you do need to know how to investigate effectively, ask the right questions, and collaborate with your team to drive successful outcomes. Key Responsibilities: • Proficient at managing and maintaining:, • Enterprise networks and systems, including hardware, • Window Servers, Active Directory, GPOs, Hybrid Connectors, Conditional Access Polices, • Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions, • Microsoft IaaS PaaS and SaaS offerings (Azure, 365, Entra/Intune, MDM/MAM), • Email security/filtering solutions, • Mac, • Some other technical facets, details or requirements of the position may include, but not limited to:, • Work in conjunction with Project Engineers to meet deadlines and client expectations., • Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise., • Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi., • Manage Disaster Recovery and standard backup file restoration requests and support using Veeam, Azure Backup, SkyKick, Carbonite and others., • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature., • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule., • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Requirements: • Strong verbal and written communication skills, • Substantial experience with Windows Servers, • Strong understanding of fundamental networking concepts (switching/routing, DNS/DHCP, RADIUS authentication, WAP management, Email security protocols), • Strong experience managing and troubleshooting Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units, • Excellent interpersonal, customer service and problem-solving skills, • Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities, • Ability to work collaboratively within a team A Plus to Have: • 2 + years technical experience relevant to the above, • A solid and well thought out diagnostic mindset, • Physical ability to lift and move heavy equipment (servers, computers, etc.), • Experience working with/at MSP’s, • Experience with RMM tools, • Familiarity with the ConnectWise Suite of products, • Proficiency in administering, configuring, maintaining and upgrading various VMware technologies, • Proficiency in administering, configuring, maintaining, and upgrading Citrix XenApp & XenDesktop environments, • Administering and configuring NAS and SAN technologies from various vendors, • A driver’s license and vehicle of your own and the ability to travel to client locations if needed

Job Description Mavis Tires & Brakes at Discount Prices - IT Junior Help Desk Technicians #ZR Put your career into high gear with Mavis Discount Tire. We're looking for IT Junior Help Desk Technicians to join Team Mavis at our Operation Support Center in Westchester County, NY. With over 2,000 retail locations, Mavis is one of the largest, independently-owned tire sales and automotive repair chains in the USA. About the Position The person selected will help support our users and our network. Duties will include technical and operational IT troubleshooting and resolving store issues, maintenance of hardware and software, and installing new software and hardware. The team provides remote end-user support as well as installation and 24-hour monitoring of systems and emergency service. Employee Benefits At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, a good working environment and an excellent combination of additional benefits like health and dental insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement. Qualifications Mavis recruits team members who share our commitment to meeting the needs of our growing customer base by providing exceptional customer care. To be eligible for the position of IT Junior Help Desk Technician, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; (3) possess an AAS Degree in a technology field or equivalent related work experience and, (4) be available to work off-hours on-call service as well as weekends. Candidates can apply online at . For any questions, you can call our Recruitment toll free # at 844-375-3995. Mavis Discount Tire is an Equal Opportunity Employer Consistent with our commitment to the principal of equal employment opportunity for all individuals, we enforce a zero tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived membership in any category or status protected by applicable federal, state or local law. Where appropriate, Mavis may provide reasonable accommodation, in order for an otherwise qualified individual to perform the essential functions of the position. Mavis does not seek salary history information from applicants. Job Posted by ApplicantPro

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a MUST!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.