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Senior Cyber Security Engineer Cooley is seeking a Senior Cyber Security Engineer to join the Security team. Position summary: Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Cyber Security Engineer is expected to recognize that the Cooley Technology department is a service organization first and foremost and will be evaluated on this requirement equal in importance to the technical or operational responsibilities outlined later in this document. The Cyber Security Engineer will work to maintain and monitor the security practices and systems implemented by the Firm. The Cyber Security Engineer will implement and manage security systems and tools as directed by Firm policies, procedures, and management. Specific duties include, but are not limited to, the following: Position responsibilities • Review, analyze and monitor security system reports and logs for suspicious activities, trends and patterns. This includes but is not limited to web filters, mail gateways, firewalls, encryption systems, anti-malware systems, IDS/IPS, • Configure, maintain, and administer security products and solutions used within the Firm, • Configure, maintain and administer firewalls, VPN, privileged access management (PAM), data loss prevention, EDR, and security information event monitoring (SIEM) systems, • As a member of the Incident Response team respond to alerts, warnings, incidents, and help desk tickets to ensure minimum exposure of Firm assets under the direction of the Cyber Security Manager, • Participate in troubleshooting efforts on all cyber security related problems to include the establishment, management, and use of TAM arrangements with specified security vendors, • Participate as a technician/engineer on Technology and Innovation projects, • Conduct risk and security reviews on products as directed by the Cyber Security Manager or Technology management, • Recommend controls to ensure the appropriate level of protection and adherence to the goals of the overall information security strategy, • Monitor Technology security metrics and measures to include monitoring security system logs, Windows server logs, and network monitoring systems, • Provide consultation and conduct internal investigations that may require forensic analysis under the direction of the Cyber Security Manager and/or Technology management, • Respond to audit findings as directed by the Cyber Security Manager and/or Technology Management, • Evaluate and recommend commercial security vendors and products, • All other duties as assigned or required Skills and experience: Required: • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications, • Ability to work extended and/or weekend hours, as required, • Ability to travel, as required, • 5+ years of experience in information security with the proven ability to operate at an elevated level in terms of scope of responsibility, judgement and autonomy., • Proven practical experience in information security and well-rounded knowledge of Technology, • Experience working with:, • Active Directory, • Firewalls, • Intrusion Detection and Prevention Systems, • Endpoint Detection and Response (EDR) and management console, • Web filter/proxy technologies, • Encryption technologies - whole disk, e-mail, and data at rest, • Vulnerability scanners, • Data loss prevention, • Email gateways and anti-spam services, • Privileged account management systems, • Security information and event management systems, • AWS and Azure Cloud Services, • Bachelor's Degree in Information Technology or Computer Information Systems, • CISSP or equivalent certifications and/or experience, • Experience working with the following products:, • Palo Alto Network's Firewalls and Prisma Access, • Tenable Vulnerability Scanner, • VMWare, • Cyberhaven Data Loss Prevention, • Proofpoint Email Gateway and Anti-Spam, • Forensic Tools, • S/MIME email encryption, • Delina Secret Server, • Crowdstrike, • Google SecOps SIEM, • Two factor authentication technologies, • Penetration testing tools, • Patch management systems Competencies: • Exceptional customer service skills, • Excellent analytical, problem-solving, customer service, project management and communication skills, • Goal-oriented, • Excellent decision making, integrity and working with IT management, business users and staff, • Excellent oral and written communication skills, including technical and user documentation, • Strong organizational skills, • Ability to work independently and under high pressure with tight schedules and deadlines, • Ability to interact well with all levels of business professionals, • Excellent active listening skills, • Flexible and patient with process development/execution and adherence to instruct project management practices, • Capable of grasping new concepts quickly and without prior experience, • Detail-oriented, • Ability to multi-task and work in fast-paced environment, • Ability to interact and coordinate with several teams to achieve objectives, • Ability to solve problems independently and simultaneously, effectively managing multiple tasks, • Professional demeanor at all times Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE. The expected annual pay range for this position with a full-time schedule is $145,000 - $210,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Overview Girl Scouts of the USA Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment. As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork. Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience. The Technology Department is a critical driver and enabler for the Girl Scouts movement. This is where technical expertise, such as application development, solutions architecture, data engineering and infrastructure support all reside to deliver the best experience for girls, volunteers, and supporters. Directly tied into strategy and innovation, technology solutions crafted in partnership with councils and business partners range from proof of concepts to deployment of highly complex and critical systems. We deliver technology expertise across all the disciplines and key business systems for the GSUSA application portfolio. Come join the team and make an impact! #li-hybrid Responsibilities The Technician - Desktop Support reports to the Director, Help Desk & Desktop Technology and will act as a team member supporting GSUSA staff technology needs. They ensure tickets are resolved and incidents are closed in accordance with SLA guidelines, ITIL practices, and GSUSA IT policies and procedures. Duties will include troubleshooting and maintaining technology for the end-user environment for the Girl Scouts of the USA (GSUSA) national headquarters staff and external offices by responding to calls and emails, providing on-site service request support, and delivering operational support of desktop and laptop computers, printers, applications, and mobile devices. This role maintains and ensures the operational stability of desktops and various business applications via deployment of software packages, updates and patches for operating systems, antivirus utilities and productivity software. The Technician - Desktop Support may assist in providing support for phones, automatic call distribution queues, extensions and administering voice mailboxes. This role works closely with other technical teams to resolve issues. This is a hybrid role with a minimum of 2 days per week in the New York City office. Qualifications • Bachelor’s degree in information technology (or related field) or equivalent technical experience. Minimum 3 years of combined IT level 1 and level 2 support experience for on-site and remote end-users in a mid-sized organization. * Minimum 3 years desktop OS/hardware troubleshooting. Preferred Certifications/Requirements: • Technical desktop certifications are a plus – Microsoft Fundamental Certifications (Microsoft 365 and Security), ITIL 4 Foundations, or related. SALARY RANGE: $44,000 - $80,000 This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience. What We Offer: Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes: Paid Time Off: GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's. Other Benefits: • Medical and Behavioral Health Coverage, • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance., • Both plans include GSUSA partial subsidy of premium costs, • Dental and vision coverage, • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts, • Company-paid life insurance, • Flexible work arrangements, • 12 weeks of paid parental leave, • 401(K) with company match, • Sick leave, • Short- and Long-Term Disability for salary continuation POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time, hybrid position with 2 days on site required. GSUSA is based in New York City. Occasional evening and weekend work may be required as job duties demand. AAP/EEO Statement: GSUSA is an equal employment opportunity employer.

Job Description Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate. We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team. We are a Microsoft focused shop with primary commitment to MS365, Azure, and Windows Virtual Desktop. We are especially focused on security with SSO, PIM and conditional access methodologies a must. BUT we also work with clients that use Apple Macs and work with Gsuite and need a strong centralized management partner. You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals. You must be experienced, knowledgable about Entra and on line SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term. Responsibilities: • Provide end user technical assistance with computer hardware and software, • Assist in designing new solutions for client organizations with video, streaming, and ingenuity, • Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology., • Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune., • We do support Mac and Gsuite clients with a commitment to Addigy remote management tools., • Resolve issues for clients via phone, in person, or remote help desk., • Recommend hardware and software improvements., • Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions., • have excellent documentation skill: writing, formatting, logic., • Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al., • Previous experience in IT, customer service, or other related fields., • Must be totally committed to the job and fulfilling customer needs, • MUST be an aggressive Self-Learner, • Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments., • Knowledge of Active Directory, Azure Active Directory and Microsoft Security, • A VERY strong ability to relate to end users on a one-to-one basis., • Hands on experience with Microsoft M365, Azure virtualization,, • Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers, • Knowledge and keen interest in Cyber security, • Ability to build rapport with clients., • Strong troubleshooting and critical thinking skills. Writing documentation a must., • Strong ability to research solutions from the Internet on demand., • Positive and professional demeanor, • College Degree or equivalanet required., • Excellent written and oral (English) communication skills Powered by JazzHR OZq9jbKLuC

Job Description Overview We are hiring a hands-on IT Technician with strong experience in Windows Server administration, network support, and desktop troubleshooting. This role supports a multi-site environment, including field locations, and is ideal for someone who enjoys solving complex technical problems while delivering excellent customer service. You will play a critical role in maintaining IT infrastructure, supporting end users, and ensuring systems run efficiently across the organization. NOTE: This is an on-site position in our Corporate Office in Allendale NJ. This is NOT a remote/hybrid position. Responsibilities • Install, configure, and maintain computer hardware, software, and network systems, • Set up workstations, printers, routers, and other IT equipment, • Provide desktop support and help desk troubleshooting for end users, • Diagnose and resolve hardware, software, and network issues (LAN/WAN), • Administer and support Windows Server (Active Directory, DNS, DHCP, Exchange), • Perform preventative maintenance and on-site IT support at field locations, • Ensure network security and data protection standards are maintained, • Document issues, repairs, and maintenance activities, • Coordinate system upgrades and patches with minimal downtime, • Train users on new systems, applications, and IT best practices, • Monitor equipment inventory and recommend purchases, • Travel to business locations as needed Qualifications Required Skills & Technical Expertise • Strong experience with Windows Server administration (Active Directory, DNS, DHCP, Exchange), • Solid knowledge of networking concepts (LAN/WAN, routing, switching, firewalls), • Experience with IT support, help desk systems, and remote management tools, • Advanced troubleshooting and root cause analysis skills, • Proficiency in Microsoft Office 365 support, • Experience supporting desktop hardware, system deployments, and IT infrastructure, • Strong communication skills and customer-focused mindsetPreferred Qualifications, • Bachelor’s degree in IT, Computer Science, or related field, • 1–3 years of experience in a multi-site or enterprise IT environment, • Certifications such as CompTIA A+, Network+, or similar, • Experience in retail, restaurant, hospitality, or POS systems, • Competitive Pay ($56K–$64K + Overtime Eligibility), • Bonus Opportunity, • Medical, Dental, and Life Insurance (for you and your family), • Domestic Partner Benefits, • Flexible Spending Accounts (FSA/HSA), • 401(k) with Company Match, • Paid Time Off (PTO), • Career advancement and professional development opportunities

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff. Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. * Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users. * Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software. * Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals. * Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems. * Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements. * Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. * Create detailed technical documentation for resolutions of issues. * Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time. * Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner. * Update and maintain hardware inventory * Audio/visual support for conference and training room equipment Required Technical Experience: * Microsoft Windows Desktop OS installation and support • Apple / Mac Desktop OS installation and support, • Google Admin support, • Microsoft Office 365 administration and support iPhone / Android troubleshooting * Multi-factor Authentication configuration and support Preferred Technical Experience: * ConnectWise Manage * ConnectWise Automate * IT Glue * Sophos suite of solutions This is a full-time, salaried position. Salary commensurate with experience. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR 29qe6mvm24

Job Description THIS IS AN IN OFFICE ROLE Summary The IT Support Technician reports to the CISO/Director of IT based at corporate headquarters in NY. This is a full-time, non-exempt position that works in office with internal users and external clients. This is a unique opportunity for a junior technician to gain hands-on experience with advanced security tools, cloud infrastructure, and international compliance standards while supporting elite professionals in a fast-paced investigative culture that goes far beyond standard IT help desk environments. The role is responsible for supporting the daily operations of Guidepost IT systems and users, ensuring optimal performance and availability. This involves providing technical support, working with outsourced IT consultants (MSP/MSSP) on open/active IT tickets, maintaining security measures, working with new technologies, and staying updated on the latest IT and security technologies. Core Responsibilities System Maintenance and Monitoring • Proactively monitor and respond to Guidepost’s user requests for assistance within both local and cloud-based infrastructure to ensure maximum up-time for a global workforce., • Configure and decommission all desktop and laptop computers for new, existing, and terminated employees., • Provide technical support to end-users (software, hardware, and network-related), resolving IT-related issues promptly., • Provide technical support to end-users both in-person and remotely., • Monitor and utilize the IT ticketing system supported by the MSP/MSSP, maintaining professional working relationships and escalating responses as needed., • Monitor tickets for completion., • Manage user accounts, permissions, and MFA utilizing Microsoft Entra ID and the Microsoft 365 Admin Center., • Provide basic system administration of the VOIP phone and video conferencing systems., • Ensure security standards are met to protect Guidepost’s data and IT infrastructure., • Monitor security alerts and respond to potential cybersecurity threats., • Ensure users maintain Guidepost security protocols on all devices., • Technical Support and Knowledge, • Problem Solving and the ability to fully resolve IT issues, • Communication, • Customer Service, • Ethical Practice, • Multitasking Skills, • Ability to prioritize responsibilities and react to urgent situations effectively, • Ability to identify potential issues and escalate investigation when needed, • Minimum one (1) to three (3) years of experience in a corporate IT environment, • Hands-on experience in a networked Windows environment, including Mac, iOS, and Android devices, • Strong working knowledge of all Windows Office products, • Must have working knowledge of Microsoft Teams, • A minimum of an associate’s degree in computer science, Information Technology, or a related field, • Working knowledge of SharePoint, Microsoft Entra ID, and the Microsoft 365 Admin portal, • Familiarity with MDM or RMM tools, • Certifications such as CompTIA A+, CompTIA Network+, or similar Physical Requirements While performing the duties of this job, much of the work may be done sitting at a desk, using a computer, typing, handling phone calls, filing, and using office equipment such as like printers and copiers. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Range The base annual salary range offered for this position is based on numerous factors, including job-related skills and knowledge, experience, specific location, relevant education and/or training. In addition to the annual salary, we offer a full benefits package.

Job DescriptionAbout the Role We are seeking a dependable and service-oriented IT Help Desk Technician (Level 1 & 2) to support our internal users across multiple medical practice locations. This role is responsible for providing both remote and on-site technical support, ensuring timely resolution of hardware, software, and network-related issues. This position requires a strong balance of technical troubleshooting skills, customer service, and accountability, as well as the ability to work independently and as part of a collaborative IT team. Key Responsibilities User Support & Troubleshooting • Provide Tier 1 & 2 support via ticketing system, phone, and in-person visits, • Troubleshoot issues related to desktops, laptops, printers, mobile devices, and network connectivity, • Support Windows 10/11, Apple devices, and basic network environments, • Perform workstation setup, configuration, deployment, and maintenance, • Create and manage user accounts in Active Directory and Office 365, • Accurately document issues, troubleshooting steps, and resolutions, • Manage and prioritize tickets, ensuring timely resolution within service levels, • Deliver professional, patient, and effective support to end users, • Follow up to ensure full resolution and user satisfaction, • 1–3 years of help desk or desktop support experience, • Hands-on experience with Active Directory and Office 365, • Strong troubleshooting skills across hardware and software environments, • Experience supporting Windows 10/11 systems, • Excellent communication and customer service skills, • Technical degree or equivalent experience, • Certifications such as MCP, MCSA, or CompTIA Network+, • Experience with tools such as Atera RMM, Azure, CrowdStrike, or similar platforms, • Exposure to Microsoft Server environments (2016–2022)What We're Looking For, • A proactive problem-solver who takes ownership of issues through resolution, • Strong attention to detail and documentation practices, • Ability to manage multiple priorities in a fast-paced environment, • A genuine desire to help others and provide excellent serviceWork Environment & Reporting, • Reports to: Director of IT, • Works closely with: IT team, • Combination of desk-based and on-site support responsibilities

Job DescriptionDescription: Why you’ll want to work at nimble! This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience and visibility to Executive leadership. As an organization, we are in considerable growth mode through acquisition and with a laser focus on positive culture building. We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and network-related issues. As the initial point of contact for users seeking technical assistance, this position requires strong problem-solving skills, effective communication, and the ability to troubleshoot and resolve basic technical problems. On a typical day, you will be: • Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues, • Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems), • Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions, • Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting, • Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards, • Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices, • Maintain an inventory of IT assets such as hardware, software, and peripherals, • Assist in setting up new users with accounts, systems, and equipment, • Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users, • Perform other duties as assigned by the Help Desk Manager or IT teamRequirements: Who you are: • Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and software issues, • Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP), • Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems, • Excellent communication skills – both verbal and written, with the ability to explain technical concepts to non-technical users, • Strong customer service skills, with a positive attitude and professional demeanor, • Ability to prioritize and manage multiple tasks effectively in a fast-paced environment, • Ability to work well both independently and as part of a team, • Knowledge of FreshService ticketing systems is a plus, • Experience with SCCM and\or Intune a plus

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionNRI North America is looking for a qualified Computer Support Technician to join our professional services team that provides onsite support at school districts in Suffolk County. This is a full-time opportunity that will be onsite 5 days per week and require travel between various sites throughout the day.Responsibilities • Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support., • Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment., • Set up and configure computers, peripherals, and software applications for new and existing users., • Perform regular maintenance and updates on systems and software, ensuring optimal performance and security., • Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues., • Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points., • Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency., • Work closely with other IT team members on projects, upgrades, and system improvementsRequired Knowledge, Skills, and Abilities, • Associate’s degree in information technology, Computer Science, or a related field., • 1-3 years of experience in IT support or a related role., • Strong understanding of computer systems, mobile devices, and other technology products., • Proficiency in troubleshooting hardware and software issues in Windows and macOS environments., • Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred., • Excellent communication and customer service skills., • Strong problem-solving abilities and attention to detail., • Ability to work both independently and collaboratively in a team environment., • Industry certifications such as CompTIA A+, ITIL, etc.Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture!, • You'll work with a great group of people in a highly collaborative team and results oriented atmosphere, • You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle, • You’ll work with large, sophisticated, and progressive clients throughout North America

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff. Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. * Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users. * Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software. * Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals. * Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems. * Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements. * Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. * Create detailed technical documentation for resolutions of issues. * Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time. * Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner. * Update and maintain hardware inventory * Audio/visual support for conference and training room equipment Required Technical Experience: * Microsoft Windows Desktop OS installation and support * Apple / Mac Desktop OS installation and support Google Admin Microsoft Office 365 administration and support * iPhone / Android troubleshooting * Multi-factor Authentication configuration and support Preferred Technical Experience: * ConnectWise Manage * ConnectWise Automate * IT Glue * Sophos suite of solutions This is a full-time, salaried position. Salary commensurate with experience. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR 0Ien5o7OSz

United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security cl

Job Description Reports to: Installation Supervisor or Project Manager Preface: CBM of America, LLC. is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. Summary: The Installation Technician Level 4 will be required to perform all intermediate and advanced installation work activities. The Installation Technician Level 4 should have a clear understanding of all Installation and Quality Standards contained in GR-1275 and NSTD119 Standards as well as specific CBMA and customer local requirements. Duties and Responsibilities: ● Work with minimum supervision and be certified in Skill levels 1, 2 and 3. ● Input job status, issues and requests and all-expense-related information into the Project Management platform. ● Reconcile materials for sales order using web-based inventory control forms. ● Understand the scope of work and customer expectations as well as the profitability objectives and timeframes. ● Control all on-site aspects of the job and work closely with the Installation Supervisor or Project Manager to ensure customer satisfaction. ● Understand the scope of work of the job as well as the efficiency expectations given by the Installation Supervisor or Project Manager. ● Interface directly with the Installation Supervisor or Project Manager and Engineering Department to resolve any order issues. Correct job specifications, drawings, documentation and record all changes in the Project Management platform. ● Maintain tools assigned to the job as well as monitor tool calibration requirements. ● Perform hardware testing, such as power verification, device provisioning and system tests. ● Responsible for all work meeting all customer standards. ● Meet or exceed customer and internal documented acceptable levels of quality. Credentials and Experience: ● Requires minimum of 5 years of Data Center/PoP/CO installation experience. Knowledge, Skills and Abilities: ● Lead Installation Technician should have minimum 5 years Data Center/PoP/CO installation experience. ● Should possess a good mechanical aptitude. ● Should possess a good knowledge of basic power tools. ● Should have the ability to adapt to various work environments. ● Should have good knowledge of optical routing equipment installations. ● Should have good knowledge of fiber optic cable installation & testing practices. ● Should have good knowledge of AC/DC power. ● Should have good knowledge of infrastructure installation work (equipment racks, cable racks and fiber duct etc.) Special Requirements ● Due to the nature of our Customers’ requirements, work schedules and hours of operation are dynamic. The Lead Technician must be able to adjust to varying work schedules which may include all work shifts. ● Travel up to 100%. Installers may be expected to travel periodically to work locations outside of commutable area. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● The employee will be required to use his/her hands 50% of the time to type, write, and handle paperwork. ● The employee will be required to climb and work off of ladders. ● The employee will be required to work under raised floors. ● The employee will be required to cut and drill metal and concrete. ● The employee must be able to distinguish between different colors. ● The employee will be possibly riding in a company vehicle to and from customer sites, sitting at a desk 10% of the time with walking between offices and other work areas from time to time and working in tight spaces that include computer network infrastructure. ● The employee may, from time to time, be required to lift weight (i.e., paper boxes and installation materials) up to 50 pounds. ● Close vision (clear vision at 20 inches or less) is generally required, as the employee will be working at a computer, working with files & paperwork, working with tools and working on specialized computer & networking devices. Work Environment: ● The work environment can consist of a customer data center, telecom central office, warehouse, computer networking or office network setting. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEOC Statement: CBM is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws. Company DescriptionCBM of America, LLC (CBMA), is Network Deployment company that has also been an innovator and provider of custom network solutions for the communications industry for over three decades. Our Mission CBM of America, LLC is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. CBM of America prides itself in attracting, developing, and engaging a mix of talent to help address the fast-paced communications service providers industry. We are always looking for passionate, driven and talented individuals to join every facet of our team.CBM of America, LLC (CBMA), is Network Deployment company that has also been an innovator and provider of custom network solutions for the communications industry for over three decades.\r\n\r\nOur Mission\r\nCBM of America, LLC is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises.\r\n\r\nCBM of America prides itself in attracting, developing, and engaging a mix of talent to help address the fast-paced communications service providers industry.\r\n\r\nWe are always looking for passionate, driven and talented individuals to join every facet of our team.

Job Title: Information Technology Professional (IT/CTN/IS)Category / Component: Enlisted • BothOverviewInformation Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.Key ResponsibilitiesAs an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.What to ExpectHigh tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.Work EnvironmentWorldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.Pathways, Training & AdvancementRecruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.QualificationsAll Navy jobs require meeting general enlistment or commissioning standards, which typically include:Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policyA high school diploma or equivalent for enlisted positions, and a bachelor’s or qualifying professional degree for officer positionsMeeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age rangesMeeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standardsMeeting character and conduct standards, including background screeningAchieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programsEligibility for a security clearance when required for your rating or designatorAdditional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.Additional qualifications for this job may include:United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.EducationEducation benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor’s status, training, and current Navy policy.Pay, Benefits & ServicePay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.IncentivesIncentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.Notes and DisclaimersThis description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees.Work closely with your team to maintain high performance and efficiency.Stay adaptable to meet changing priorities and business needs.Perks include competitive pay, flexible scheduling, training opportunities,

Job Description About Network Doctor Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture built on teamwork, curiosity, professionalism, and personal growth — all with the mission of making IT an enabler that helps businesses work smarter, faster, and happier. At Network Doctor, you’re not just a technician — you’re part of a team grounded in partnership, integrity, and continuous improvement. You’ll have a voice in a culture that values your curiosity and success, the satisfaction of representing a respected MSP onsite with high-profile clients, the support of a strong engineering network, and abundant opportunities for training and professional growth. About the Role We are seeking a smart, resourceful, and service-oriented L2 Support Engineer to provide advanced remote technical support for clients across the NYC Metro Area. This role is a key escalation point within our Help Desk, responsible for resolving complex issues, guiding L1 engineers, and ensuring an exceptional customer experience with every interaction. You’ll spend most of your time working from our Englewood Cliffs, NJ office delivering hands-on troubleshooting, system administration, and higher-level support across a wide range of technologies. While the role is primarily focused on escalations and remote service delivery, there may be occasional opportunities to assist with onsite visits when required, reflecting the collaborative nature of working within a Managed Services Provider environment. As a member of Network Doctor’s Help Desk team, you’ll be supported by a full group of engineers, system specialists, and senior escalation resources, ensuring you’re never on your own when tackling unfamiliar or challenging issues. This position requires professionalism, adaptability, and the ability to navigate complex technical environments with confidence and curiosity. You don’t need to know everything, but you do need to know how to investigate effectively, ask the right questions, and collaborate with your team to drive successful outcomes. Key Responsibilities: • Proficient at managing and maintaining:, • Enterprise networks and systems, including hardware, • Window Servers, Active Directory, GPOs, Hybrid Connectors, Conditional Access Polices, • Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions, • Microsoft IaaS PaaS and SaaS offerings (Azure, 365, Entra/Intune, MDM/MAM), • Email security/filtering solutions, • Mac, • Some other technical facets, details or requirements of the position may include, but not limited to:, • Work in conjunction with Project Engineers to meet deadlines and client expectations., • Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise., • Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi., • Manage Disaster Recovery and standard backup file restoration requests and support using Veeam, Azure Backup, SkyKick, Carbonite and others., • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature., • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule., • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Requirements: • Strong verbal and written communication skills, • Substantial experience with Windows Servers, • Strong understanding of fundamental networking concepts (switching/routing, DNS/DHCP, RADIUS authentication, WAP management, Email security protocols), • Strong experience managing and troubleshooting Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units, • Excellent interpersonal, customer service and problem-solving skills, • Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities, • Ability to work collaboratively within a team A Plus to Have: • 2 + years technical experience relevant to the above, • A solid and well thought out diagnostic mindset, • Physical ability to lift and move heavy equipment (servers, computers, etc.), • Experience working with/at MSP’s, • Experience with RMM tools, • Familiarity with the ConnectWise Suite of products, • Proficiency in administering, configuring, maintaining and upgrading various VMware technologies, • Proficiency in administering, configuring, maintaining, and upgrading Citrix XenApp & XenDesktop environments, • Administering and configuring NAS and SAN technologies from various vendors, • A driver’s license and vehicle of your own and the ability to travel to client locations if needed

Job Description Position Title: AV & Telecommunications Technician Location: Onsite – Manhattan (SDNY) & Brooklyn (EDNY), New York Employment Type: Full-Time, Exempt Salary Range: $80,711 – $109,990 Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM (on-call support required) Clearance Requirement: Ability to obtain and maintain a Public Trust (NACI Background Investigation) Citizenship Requirement: U.S. Citizenship required Position Overview Corinth is seeking an experienced AV & Telecommunications Technician to serve as the primary technical authority supporting audiovisual systems, courtroom technology, telecommunications, and video conferencing operations for two locations in Manhattan and Brooklyn. This role operates with a high degree of autonomy and requires strong professional judgment to diagnose complex technical issues, develop solutions independently, and execute corrective actions that directly support federal legal proceedings and law enforcement operations. The ideal candidate is a hands-on technical expert who is adaptable, calm under pressure, and comfortable serving as the on-site decision-maker in mission-critical environments. Required Qualifications • Minimum five (5) years of experience supporting video conferencing platforms and audiovisual systems, • Minimum five (5) years of carrier-level telecommunications experience, including PRI circuits and POTS lines, • Strong experience with AV, VoIP, and telephony systems in enterprise or government environments, • Demonstrated ability to troubleshoot and resolve complex issues independently Audiovisual & Conferencing • Audio-visual equipment setup and operation, • Microphone systems (wired/wireless, gain, echo, feedback control), • Projectors, displays, and signal configuration (EDID/HDCP), • Press conference streaming and recording, • VoIP and eVoIP system administration, • PRI circuit and POTS line troubleshooting, • Phone system provisioning and administration, • TCP/IP networking fundamentals, • DHCP vs. static IP configuration, • VLAN, PoE, and QoS concepts, • Ethernet termination, cable testing, and certification, • Strong written and verbal communication, • Ability to support users at all technical levels, • Public speaking and user training experience Courtroom and Trial Support • Independently assess and configure courtroom technology for trials and hearings — including video projectors, flat-screen monitors, televisions, and laptops — making real-time technical decisions on layout, signal routing, and system compatibility with no supervisory input required., • Conduct pre-proceeding technology readiness evaluations for trial rooms and courtrooms, applying professional judgment to identify system risks, determine remediation actions, and independently clear or escalate issues before proceedings begin — decisions with direct consequence if made incorrectly., • Serve as the primary technical liaison and on-site decision-maker between each district and the respective courthouse technicians, independently evaluating, prioritizing, and directing remediation of AV and infrastructure issues affecting SDNY and EDNY courthouse equipment. Audiovisual Systems • Exercise full technical authority in configuring and operating all AV equipment for press conferences, including audio, video, recording, and live streaming, independently determining setup parameters, signal chain configurations, and contingency responses during live events where system failure is not an option., • Apply advanced acoustic knowledge to independently diagnose and resolve microphone system issues (wired and wireless), including gain adjustment, echo reduction, and feedback control, making real-time tuning decisions during active proceedings where no delay for consultation is feasible., • Independently evaluate, maintain, and restore projectors, displays, and conference room AV environments, applying expert judgment on EDID/HDCP compliance, signal integrity, and failure root cause, and determine the appropriate corrective action without awaiting supervisory direction., • Configure, optimize, and troubleshoot conference room video platforms including Microsoft Teams, Zoom, and Webex independently selecting and adjusting platform settings, network parameters, and hardware integrations to ensure seamless operation for government proceedings. Telephony, VoIP, and Carrier Coordination • Exercise independent judgment in managing all telephone system operations, including diagnosing failures, executing in-house repairs, and making the autonomous determination of when an issue requires escalation through EOUSA-designated systems versus resolution at the technician level., • Independently program and configure phone systems for incoming staff and deactivate accounts for departing personnel, applying technical judgment to ensure continuity of communications and compliance with security protocols without requiring step-by-step direction., • Maintain and optimize current eVoIP systems while independently evaluating migration sequencing, compatibility risks, and cutover timing for transitions to new telephony platforms in coordination with IT staff, providing technical recommendations that directly shape implementation decisions., • Independently manage relationships with telephony carriers to maintain and restore T1 and PRI circuits in EDNY and SDNY computer rooms, including analyzing carrier bills for billing errors, identifying discrepancies, and directing corrections without requiring supervisory involvement in the technical assessment., • Provide backup coverage for incoming calls on the main office line, exercising judgment to triage, route, and resolve caller needs in a manner consistent with the professional standards of a federal law enforcement environment. Networking and Cabling • Independently assess cabling requirements, design and install new data cabling infrastructure, and diagnose cabling-related network outages, applying technical judgment to determine appropriate cable routing, termination methods, and testing standards without requiring prescriptive direction., • Perform Ethernet terminations and independently execute cable testing and certification, determining pass/fail disposition and identifying corrective actions based on professional interpretation of test results., • Apply advanced knowledge of TCP/IP, DHCP vs. static IP addressing, VLAN design concepts, and PoE/QoS configurations to independently diagnose network-layer issues affecting AV and telephony systems and implement solutions with an understanding of downstream operational impact. Help Desk and IT Support • Serve as a Tier II/III technical resource for multiple site end-user technology issues, independently triaging requests, determining resolution priority based on mission impact, and resolving complex problems that exceed first-line support capability., • Independently plan, configure, and manage video conferences for district employees, assessing platform requirements, network conditions, and participant needs, and serve as the technical decision-maker during live sessions to resolve issues in real time without disrupting proceedings., • Develop and maintain a structured labeling and organizational system for AV, server, and VoIP equipment, independently determining taxonomy, asset tracking methodology, and documentation standards to support efficient identification, troubleshooting, and lifecycle management., • Lead and execute special projects including PC refresh, network refresh, and VoIP phone system refresh initiatives, independently assessing scope, sequencing tasks to minimize service disruption, and making implementation decisions that reflect both technical best practices and operational realities of a live federal environment. Training and User Support • Independently design and deliver training programs for new telephone system users, assessing learner needs, developing instructional content, and adapting delivery approach based on the technical proficiency of the audience, without requiring a pre-established curriculum., • Deliver live demonstrations of desktop device features and telephony toolbar functionality, independently determining the scope, sequence, and depth of content based on the operational needs and technical baseline of each user group., • Develop and present new feature and functionality briefings to groups of up to 50 personnel, independently determining appropriate technical depth, anticipating user questions, and communicating complex system changes in operationally relevant terms., • Independently assess equipment condition and failure risk, make replacement decisions, and manage spare inventory levels, applying professional judgment to balance cost, availability, and operational continuity to minimize end-user downtime in a mission-critical environment. Independent Judgment and Decision-Making Authority • Determine the appropriate technical response to system failures during active legal proceedings when supervisory guidance is unavailable and delay is operationally unacceptable, a judgment call made independently and in real time., • Evaluate multiple technically viable solutions and select or recommend the option that best balances performance, cost, schedule, and mission risk, a determination that is final for all standard-scope decisions within this role., • Assess whether a new or changed requirement falls within existing contract scope or warrants a formal change request, and communicate that determination to program management with supporting technical rationale., • Identify systemic issues through analysis of failure patterns and maintenance history and independently propose process or configuration changes to address root causes, exercising the same analytical and advisory function expected of a technical expert, not a task-level worker. Why Join Us • Support high-impact federal missions where your expertise directly affects outcomes, • Work autonomously as a trusted technical expert, • Engage in diverse, hands-on technical work across AV, telecom, and IT domains Corinth offers a comprehensive benefits package to support employees’ health, wellbeing, and financial security. Benefits for eligible employees include multiple medical plan options, dental and vision coverage, health savings and flexible spending accounts, employer-sponsored life and disability insurance, and access to wellness and health advocacy resources. Employees are also eligible to participate in a 401(k) retirement savings plan with company match and immediate vesting. Paid time off benefits include paid holidays, paid time off (PTO), sick leave, paid volunteer time, parental leave, and other leave programs. All employees have access to an Employee Assistance Program (EAP) offering confidential counseling and support services. Professional development and training opportunities are also provided. Corinth is an Equal Opportunity Employer. We are committed to a workplace free from discrimination and harassment in accordance with all applicable laws.

Job Description POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance., • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system., • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite., • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software., • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability., • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment., • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software., • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required., • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions., • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment., • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs., • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred), • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Description POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Provide foundational support for macOS environments to assist users of Apple devices., • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software., • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices., • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability., • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance., • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system., • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite., • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment., • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software., • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required., • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions., • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment., • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs., • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Description About Honest Networks Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at . About the Role Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor. This is a full-time, remote position. Requirements • Must be bilingual in Spanish or Mandarin, • Must be able to work EST work hours, • Outstanding customer service: friendly demeanor, sincere empathy for customer issues & frustrations, highly responsive to support tickets/issues, • Comfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat, • 1+ years in technical support, help desk or other IT-related, customer-facing role, • Comfortable working in a command line interface (CLI), • Ability to work outside of normal business hours, • Comfortable working remotely through on-site technicians to resolve customer issues, • Strong preference for experience as an installation technician or other field experience, • Handling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting., • Setting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc)., • Remote troubleshooting and resolution of support tickets., • Leveraging enterprise IT & networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud., • Creating and maintaining internal documentation for training and reference., • Working closely with Honest engineers, field technicians, and customer support personnel., • Working shifts that may include evenings or weekends. Personal Attributes • Friendly and enthusiastic, • Excellent communication skills, • Self-motivated and driven, • Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting., • Technically savvy and comfortable dealing with a variety of residential and small business customer set-ups Benefits • Competitive salary with an estimated range of $18-24/hr based on capabilities and track record, • 401k after 3 months of employment, • Flexible schedule, • 2 weeks paid time-off and 7 days paid sick leave, • Medical, vision, and dental benefits, • Collaborative environment Honest Networks' Values Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.

Job Description Part-time technician, on-call, hours vary. RCC is looking for IT technicians to assist with desktop/network install/decommission and Break/ Fix tickets within NYC/NJ/Long Island/Westchester area. This work will be conducted during normal business hours, nights and/or weekends. We are building up a talent pool of techs that we can contact for tech support work. Work hours vary. These tickets include the following: • Desktop/Laptop/ VDI/ Monitor and peripheral installs, • Vendor Escorts, • Cable Infrastructure Patching, • Rack & Stack of network devices, • Decommission of network/server devices, • Cisco phone installations- Troubleshoot Cisco switches, power supplies, line cords, etc. We are open to candidates who are entry to mid-level with certification in the IT field or candidates with experience in cabling, data centers and level 1 networking experience. Candidates with Desktop Support, Help Desk or prior hardware/software experience is a plus. Must have excellent communication and customer service skills. BA/BS College Degree or equivalent is preferred Powered by JazzHR HmugTtQnZ0

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