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Job Description Come work for the hottest brand and best franchisee group in the country! Here are some reasons why: • Excellence is the expectation. We were recently named Jersey Mikes Subs Franchisee of the Year., • We make a difference. Join us in making a difference, including the Day of Giving, in which we donate 100% of all sales., • Family comes first. Work/life balance is a top priority. Flexible scheduling and no late-night hours allow us to be there for the important moments., • We take fun seriously. It doesn't have to be all business, right? Culture is everything to us!, • Hard work that matters. What we do on a daily basis impacts the lives of others. We believe that making a sub sandwich and making a difference can be one and the same. This is work that matters., • Opportunity and Growth is fundamental. We have something to offer everyone - from part time jobs to full on career paths. We are opening many new locations throughout NJ and Florida and are looking for our future leaders., • Benefits are important. 50% off all food on and off shift, Health & Dental Benefits, Car Allowances, Cell Phone plans, 401K plans, Bonus structures, Ownership opportunities are all available., • Competitive Pay. Compensation plans that are at the highest in the industry. Qualifications: • Exemplify our CORE VALUES:, • Desire for Growth (competitive, hungry, coachable), • Servant Leadership (lead by example, puts others first), • Positive Attitude (smiles, laughs, has fun), • Integrity (does the right thing because it is right), • Compassion (treats others the way you want to be treated) *Must pass a background check This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee. We use eVerify to confirm U.S. Employment eligibility.

Job Description Summary: The Assistant General Manager will support the General Manager coordinating, directing and planning everyday business operations. The Assistant General Manager is a team builder and helps provide support and direction alongside the General Manager to ensure the operations of the business run smoothly. Job Expectations: The Assistant General Manager ensures that Assistant Managers, Shift Leaders and Team Members are performing their job responsibilities and meeting expectations in all areas of their job and serves as acting General Manager (GM) when the GM is away from the Restaurant. Duties: • Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities, • Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination, • Communicate to their immediate Supervisor when additional training guidance and practice is needed, • Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity, • Organize shift schedules for Team Members and monitor attendance, tardiness, and time off, • Assign duties to specific Team Members based on role and skill level, • Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success, • Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions, • Ensure Assistant Managers, Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements, • Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc., • Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms, • Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy, • Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy, • Are performance-oriented and performance-driven; understand performance expectations and are aware of performance results, • Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale, • Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues, • Train new and current Team Members, • Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team, • Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader, • Complete all required administrative duties and daily paperwork including required checklists, • Manage purchasing, inventory, maintenance, and other operational functions, • Develop strategies for better workplace efficiency and goal achievement, • Ensure all required administrative duties and daily paperwork including required checklists are completed, • Ensure Restaurant is opened and closed according to DHC Policy, • Establish an environment of trust to ensure honest, open, and direct communication, • Role model and set a positive example for the entire team in all aspects of business and personnel practices, • Follow all company guidelines for food and cash controls; follow all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities, • Current student or high school diploma/GED preferred, • Must be at least 18 years old and fluent in English, • Previous Assistant Manager/Shift Leader experience, • Certified in all stations as a Shift Leader following the DHC Training Program, • Flexibility to work nights, weekends, holidays, opening and closing shifts, • Ability to stand for long periods of time and work in a fast-paced environment, • Ability to bend and stoop and lift 50 - 75 lbs. comfortably, • Ability to work in close quarters and around heat, • Positive attitude while conducting any and all duties, • Commitment to Guest satisfaction. Looks at Restaurant Operations from a Guest’s point of view, • Effective communicator with co-workers and the Restaurant Management Team, • Excellent organization, planning, time management, delegation, and problem-solving skills, • Strong attention to detail and ability to multitask, • Must have reliable transportation to work, a driver’s license and proof of insurance, • Must have telephone or other reliable method of communicating with Restaurant Management Team and co-workersAbout Dave's Hot Chicken Dave’s Hot Chicken was created by best friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan. Dave, a chef trained in Thomas Keller’s (French Laundry) organization set out to create the perfect Hot Chicken by searching, tasting, and frying. The four friends scrounged up $900 to put a tiny stand in an East Hollywood parking lot. The menu was simple, and the chicken was the star. And what chicken it is! Sourced and prepared to be the juiciest and most tender imaginable with each piece topped with Dave’s own mix of spices ranging from No Spice to “The Reaper.” Arman created Instagram buzz and the lines began to grow. Two nights later, Eater/LA showed up to see what the fuss was about. The next morning's headline read "East Hollywood's Late Night Chicken Stand Might Blow Your Mind." Almost instantly, the lines stretched around the block. A year later, the boys had the money to open a shop in a hip strip-mall with décor by local street artists, where the crowds continued to grow with wait-times of an hour and more. From there, the incredibly craveable “Hot and Spicy” varieties have created a cult following with rave reviews across the U.S. and Canada.

Job Description Summary: The Team Member is responsible and accountable for performing specific tasks and duties assigned within the Restaurant including Guest Service, Food prep, Restaurant Cleanliness and Teamwork. Job Expectations: The Team Member will work productively in a fast-paced environment, maintain a fast speed of service, interact with Guests, work closely with other Team Members to complete tasks, follow all safety and security procedures, and conduct other duties assigned by the Restaurant Management Team. Duties: • Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities, • Abide by the rules and direction given by the Restaurant Management Team and refrain from insubordination, • Communicate to their immediate supervisor when additional training guidance and practice is needed, • Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success, • Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions, • Work together with other Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements, • Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed, • Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc., • Ensure Restaurant cleanliness daily by clearing tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms, • Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy, • Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy, • Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs and effectively uses all products, supplies, and equipment facilities, • Current student or high school diploma/GED preferred, • Must be at least 16 years old, • Flexibility to work nights, weekends, holidays, opening and closing shifts, • Ability to stand for long periods of time and work in a fast-paced environment, • Ability to bend and stoop and lift 50 - 75 lbs. comfortably, • Ability to work in close quarters and around heat, • Positive attitude while conducting any and all duties, • Commitment to guest satisfaction. Looks at Restaurant operations from the Guest's point of view, • Effective communicator with Teammates and the Restaurant Management Team, • Must have reliable transportation to work, • Must have telephone or other reliable method of communicating with Restaurant Management Team and TeammatesAbout Dave's Hot Chicken Dave’s Hot Chicken was created by best friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan. Dave, a chef trained in Thomas Keller’s (French Laundry) organization set out to create the perfect Hot Chicken by searching, tasting, and frying. The four friends scrounged up $900 to put a tiny stand in an East Hollywood parking lot. The menu was simple, and the chicken was the star. And what chicken it is! Sourced and prepared to be the juiciest and most tender imaginable with each piece topped with Dave’s own mix of spices ranging from No Spice to “The Reaper.” Arman created Instagram buzz and the lines began to grow. Two nights later, Eater/LA showed up to see what the fuss was about. The next morning's headline read "East Hollywood's Late Night Chicken Stand Might Blow Your Mind." Almost instantly, the lines stretched around the block. A year later, the boys had the money to open a shop in a hip strip-mall with décor by local street artists, where the crowds continued to grow with wait-times of an hour and more. From there, the incredibly craveable “Hot and Spicy” varieties have created a cult following with rave reviews across the U.S. and Canada.

Job Description Jersey Mike's Subs Always "A Sub Above" Come work for the hottest brand and best franchisee group in the country! Here are some reasons why: · Excellence is the expectation. We were recently named Jersey Mikes Subs Franchisee of the Year. · We make a difference. Join us in making a difference, including the Day of Giving, in which we donate 100% of all sales. · Family comes first. Work/life balance is a top priority. Flexible scheduling and no late-night hours allow us to be there for the important moments. · We take fun seriously. It doesn't have to be all business, right? Culture is everything to us! · Hard work that matters. What we do on a daily basis impacts the lives of others. We believe that making a sub sandwich and making a difference can be one and the same. This is work that matters. · Opportunity and Growth is fundamental. We have something to offer everyone - from part time jobs to full on career paths. We are opening many new locations throughout NJ and Florida and are looking for our future leaders. · Benefits are important. 50% off all food on and off shift, Health & Dental Benefits, 401K plans, are all available. · Competitive Pay. Compensation plans that are at the highest in the industry. Qualifications: • Exemplify our CORE VALUES:, • Desire for Growth (competitive, hungry, coachable), • Servant Leadership (lead by example, puts others first), • Positive Attitude (smiles, laughs, has fun), • Integrity (does the right thing because it is right), • Compassion (treats others the way you want to be treated) We use eVerify to confirm U.S. Employment eligibility.

Job Description Summary: The Shift Leader is responsible and accountable for all Restaurant activities while on duty. The Shift Leader will work with the Restaurant Management Team to ensure all activities are consistent with and supportive of the Restaurant’s business plan. They will ensure all Team Members are performing their job responsibilities and meeting expectations. Job Expectations: The Shift Leader performs Leadership, Management, and Organizational tasks while supervising fellow Teammates, monitoring their performance, to ensure they comply with company and safety policies, and delegate tasks appropriately. Duties: • Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities, • Abide by and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination, • Communicate to their immediate Supervisor when additional training guidance and practice is needed, • Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity, • Organize shift schedules for Team Members and monitor attendance, tardiness, and time off, • Assign duties to specific Team Members based on role and skills, • Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success, • Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions, • Ensure Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements, • Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc., • Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms, • Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy, • Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy, • Are performance-oriented and performance driven; understand performance expectations and are aware of performance results, • Provide direction, supervision, and feedback to maintain levels of high productivity and Team morale, • Communicate Team Member work performance to the Restaurant Management team and appropriately address performance issues, • Train new and current Team Members on tasks, • Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team, • Effectively plan, organize, and implement all daily operational routines and activities, • Complete all required administrative duties and daily paperwork including required checklists, • Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team, • Effectively plan, organize, and implement all daily operational routines and activities, • Establish an environment of trust to ensure honest, open, and direct communication, • Role model and set a positive example for the entire Team in all aspects of business and personnel practices, • Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities, • Current student or high school diploma/GED preferred, • Must be at least 18 years old and fluent in English, • Certified in all stations following the DHC Training Program, • Flexibility to work nights, weekends, holidays, opening and closing shifts, • Ability to stand for long periods of time and work in a fast-paced environment, • Ability to bend and stoop and lift 50 - 75 lbs. comfortably, • Ability to work in close quarters and around heat, • Positive attitude while conducting any and all duties, • Commitment to Guest satisfaction. Looks at Restaurant Operations from a Guest’s point of view., • Effective communicator with co-workers and the Restaurant Management Team, • Must have reliable transportation to work, a driver’s license and proof of insurance, • Must have telephone or other reliable method of communicating with supervisor and co-workersAbout Dave's Hot Chicken Dave’s Hot Chicken was created by best friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan. Dave, a chef trained in Thomas Keller’s (French Laundry) organization set out to create the perfect Hot Chicken by searching, tasting, and frying. The four friends scrounged up $900 to put a tiny stand in an East Hollywood parking lot. The menu was simple, and the chicken was the star. And what chicken it is! Sourced and prepared to be the juiciest and most tender imaginable with each piece topped with Dave’s own mix of spices ranging from No Spice to “The Reaper.” Arman created Instagram buzz and the lines began to grow. Two nights later, Eater/LA showed up to see what the fuss was about. The next morning's headline read "East Hollywood's Late Night Chicken Stand Might Blow Your Mind." Almost instantly, the lines stretched around the block. A year later, the boys had the money to open a shop in a hip strip-mall with décor by local street artists, where the crowds continued to grow with wait-times of an hour and more. From there, the incredibly craveable “Hot and Spicy” varieties have created a cult following with rave reviews across the U.S. and Canada.

Job Description Come work for the hottest brand and best franchisee group in the country! Here are some reasons why: · Excellence is the expectation. We were recently named Jersey Mikes Subs Franchisee of the Year. · We make a difference. Join us in making a difference, including the Day of Giving, in which we donate 100% of all sales. · Family comes first. Work/life balance is a top priority. Flexible scheduling and no late-night hours allow us to be there for the important moments. · We take fun seriously. It doesn't have to be all business, right? Culture is everything to us! · Hard work that matters. What we do on a daily basis impacts the lives of others. We believe that making a sub sandwich and making a difference can be one and the same. This is work that matters. · Opportunity and Growth is fundamental. We have something to offer everyone - from part time jobs to full on career paths. We are opening many new locations throughout NJ and Florida and are looking for our future leaders. · Benefits are important. 50% off all food on and off shift, Health & Dental Benefits, Car Allowances, Cell Phone plans, 401K plans, Bonus structures, Ownership opportunities are all available. · Competitive Pay. Compensation plans that are at the highest in the industry. Shift Leaders can expect to make between $18-$20/hr between hourly rate and tips! Qualifications: • Exemplify our CORE VALUES:, • Desire for Growth (competitive, hungry, coachable), • Servant Leadership (lead by example, puts others first), • Positive Attitude (smiles, laughs, has fun), • Integrity (does the right thing because it is right), • Compassion (treats others the way you want to be treated), • Everything we do and every decision we make is guided by our Core Values. These are of utmost importance, and to be part of our team they are non-negotiable. If the above sounds appealing to you . . . COME BE A PART OF OUR JERSEY MIKE’S FAMILY. We use eVerify to confirm U.S. Employment eligibility.

Job Description Come work for the hottest brand and best franchisee group in the country! Here are some reasons why: · Excellence is the expectation. We were recently named Jersey Mikes Subs Franchisee of the Year. · We make a difference. Join us in making a difference, including the Day of Giving, in which we donate 100% of all sales. · Family comes first. Work/life balance is a top priority. Flexible scheduling and no late-night hours allow us to be there for the important moments. · We take fun seriously. It doesn't have to be all business, right? Culture is everything to us! · Hard work that matters. What we do on a daily basis impacts the lives of others. We believe that making a sub sandwich and making a difference can be one and the same. This is work that matters. · Opportunity and Growth is fundamental. We have something to offer everyone - from part time jobs to full on career paths. We are opening many new locations throughout NJ and Florida and are looking for our future leaders. · Benefits are important. 50% off all food on and off shift, Health & Dental Benefits, 401k plans, and a Structured Bonus Plan. For General Managers: Car Allowances, Cell Phone plans, Ownership opportunities available. · Competitive Pay. Compensation plans that are at the highest in the industry. Assistant Managers can expect to make $20+/hr between hourly rate and tips! Assistant Managers also receive monthly bonuses! Qualifications: • Exemplify our CORE VALUES:, • Desire for Growth (competitive, hungry, coachable), • Servant Leadership (lead by example, puts others first), • Positive Attitude (smiles, laughs, has fun), • Integrity (does the right thing because it is right), • Compassion (treats others the way you want to be treated) This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee. We use eVerify to confirm U.S. Employment eligibility.

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Live MAS! … & Grow your Career at TACO BELL! “TOP FRANCHISE” 3 Years Running – Entrepreneur “100 Most Influential Companies” – Time Join one of the hottest global brands – with a top Franchisee – HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisf

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int

Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & int