Intake Specialist
5 hours ago
Bedford-Stuyvesant, Brooklyn
Job description: The Intake Specialist/ Parent Educator serves as the first point of contact for clients, patients, or customers seeking services. This role is responsible for gathering initial information, verifying eligibility, completing documentation, and ensuring a smooth transition into the appropriate mental health services or programs. The ideal candidate is organized, empathetic, and detail-oriented, with strong communication and data entry skills. Mental Health Navigator Responsibilities: ▪ Conduct initial sales pitches to warm leads, engaging families and organizations to introduce them to our services. ▪ Manage high call volumes and provide clear, compassionate communication. ▪ Educate families on available mental health programs and services, providing clear information about treatment options, eligibility criteria, and program processes to ensure informed decision-making and improved access to appropriate care. ▪ Stay informed about each mental health program we provide, including services like one-on-one services and skill-building services, to guide families in accessing the appropriate support for their child’s needs. ▪ Enroll patients in our programs, ensuring a smooth and efficient onboarding process. ▪ Communicate effectively with both external clients (Patients, families) and internal departments (HR, coordination teams). ▪ Maintain accurate records of all intake-related activities. ▪ Taking initiative on tasks with a determination to follow up and achieve sales goals. ▪ Ability to take initiative and demonstrate responsibility in managing tasks. ▪ Navigate time-sensitive situations and multiple priorities under pressure. Ideal Qualifications: ● Strong communication skills, both verbal and written. ● Ability to multitask and stay organized in a fast-paced environment. ● Detail-oriented with a focus on accuracy in handling paperwork. ● Prior experience in customer service or administrative roles is a must. ● Empathetic and professional when interacting with families.