Child Support Officer / Paralegal
1 month ago
Amarillo
Job Description This is a temporary position at The Office of the Attorney General for a Child Support Officer. GREAT OPPORTUNITY TO SEE IF YOU ARE THE RIGHT CANDIDATE TO GO FROM A TEMPORARY ASSIGNMENT TO A CAREER Date posted: July 31, 2025 Pay: $20.00 - $21.00 per hour Job description: This is a temporary position at The Office of the Attorney General for a Child Support Officer. GREAT OPPORTUNITY TO SEE IF YOU ARE THE RIGHT CANDIDATE TO GO FROM A TEMPORARY ASSIGNMENT TO A CAREER WITH A STATE AGENCY Must have either a bachelor's degree, 4 years in collections or 4 years in the legal field to qualify GENERAL DESCRIPTION Performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support, and /or responding to customer inquiries. Level of Complexity of State Classification: Routine Level of Supervision of State Classification: Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. ESSENTIAL POSITION FUNCTIONS Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure: • Conducts detailed in-office investigations to locate parties, verify employment and determine assets, • Prepares documents relating to legal and administrative actions to establish or enforce child support orders, • Negotiates lump sum payments from noncustodial parents who owe past due child/medical support, • Negotiates out-of-court settlements and agreements with parties (CSO II only), • Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s), • Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents, • Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository Researches case information on the computer including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states IV-D regulations Assesses child support cases to determine the appropriate case action Explains Child Support Program policies, procedures, and regulations to customers Responds to customer inquiries and complaints Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those about ethics and integrity MINIMUM QUALIFICATIONS Education: Bachelor's degree from an accredited college or university or experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, investigations, credit collections, customer service, legal assistant, legal secretary, IV-A eligibility specialist, insurance adjuster Skill in negotiating and interviewing, in using a computer for word processing and data entry/retrieval, in handling multiple tasks, prioritizing, and meeting deadlines. Skill in effective oral and written communication, in exercising sound judgment and effective decision making. Ability to receive and respond positively to constructive feedback, to work cooperatively with others in a professional office environment, and to provide excellent customer service PREFERRED QUALIFICATIONS Education: graduation from an accredited four-year college or university Experience: Knowledge: investigative practices and techniques Other Language: Ability to proficiently read, write, and speak Spanish Performs routine to moderately complex child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court orders for child support, and/or responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections. Our State Contracts require us to carry a ratio of 75%-25% This means 75% of our employees must have a documented disability or a barrier to employment Job Type: Full-time, Temporary Benefits: