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Position Summary The Underwriter Assistant is focused on the processing of insurance quotes through binding with minimal supervision from the Underwriter. At the Underwriter’s direction, the Underwriting Assistant is expected to process submissions with appropriate information and prepare the quote proposal for the agent, reaching out to the agent as needed for supporting documentation. The Underwriting Assistant ensures quote and binder documentation to be delivered to the agent is correct and of quality. In addition, the role reviews requests for changes in policies; and either collaborates or drives the process to evaluate acceptance, declination or modification. What will your job entail? Job Responsibilities: • May be required to hold the appropriate licenses for all marketing jurisdictions., • Assists Underwriter with renewal solicitation and renewal quotes., • Assists with new business submission with directions from Underwriter to prepare and market to carrier., • Review carrier underwriting manuals to make sure risk fit, enter all appropriate information into carrier quoting system to generate a quote., • Enter all appropriate information into management system to prepare a quote and present a proposal to the agent., • Ensures data integrity., • Resolves discrepancies by collecting and analyzing information., • Set system's suspense’s to order inspection report and/or subjectivities to Technical Assistant., • Participates in relationship management of the agent., • Issue policies for carriers supplying online issuance capability, check for accuracy and quality and send to the agent. Send supporting documentation to the carrier., • MUST HAVE personal lines insurance experience, • Other relevant duties as assigned. Work Experience: • Bachelor’s degree preferred not required or equivalent combination of education and experience., • Insurance experience in underwriting with excess and surplus lines preferred., • Technologically savvy and data driven., • Ability to work in a fast-paced environment., • Attention to detail., • Excellent communication skills., • Ability to work in a highly automated, paperless environment, including specialized software packages., • Basic computer skills including MS Office Suite. Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately., • Ability to understand written and oral communication, and interpret abstract information., • Must obtain a Property, Casualty Agents license within a designated time period if not currently licensed., • Knowledge of insurance products and usages. Licenses & Certifications: • Prescribed: Minimum requirements for state P&C and/or excess& surplus line licenses Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role routinely works in an open cubicle environment with moderate noise, uses standard office equipment such as computers and phones. Every employee is entitled to our lucrative insurance package as well. Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target hourly rate range for this position is $21.00 - $26.45 per hour. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website . We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Description Why Join Care Medical Practice? Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care. Position Overview The Family Member Engagement Call Center Supervisor oversees the daily operations of the Care Medical and Grace at Home call centers, ensuring an exceptional experience for every Family Member (patient). This role supervises a team of engagement agents responsible for scheduling, outreach, and inbound inquiries. The Supervisor is accountable for achieving service levels, optimizing team performance, ensuring staff compliance with clinical scheduling protocols, and maintaining high-quality communication aligned with Care Medical’s mission and standards. This position is ideal for a Licensed Practical Nurse (LPN) with call center and management experience, strong communication skills, and a passion for supporting primary care delivery in a patient-centered medical home model. Key Responsibilities Team Leadership & Operations Management • Supervise, mentor, and performance-manage Family Member Engagement Agents., • Monitor daily call volumes, agent productivity, and service-level adherence (AHT, abandonment rate, first-call resolution)., • Conduct regular team huddles, coaching sessions, and quality audits to promote excellent service and compliance with scripts and protocols., • Manage staffing and scheduling to maintain operational continuity and meet patient access goals., • Oversee accurate scheduling for all Care Medical and Grace at Home departments, ensuring adherence to provider templates and clinical protocols., • Support workflows for appointment reminders, rescheduling, and care gap outreach., • Ensure correct handling of triage calls, medication refills, records requests, and care coordination activities., • Establish and monitor performance metrics for quality assurance, service delivery, and data accuracy., • Ensure compliance with HIPAA, OSHA, and organizational privacy and safety standards., • Identify workflow bottlenecks and recommend improvements to enhance access and efficiency., • Lead ongoing training on communication skills, EMR proficiency (MEDENT), and primary care scheduling practices., • Support bilingual communication and culturally sensitive service delivery. Education: • Licensed Practical Nurse (LPN) credential preferred., • Associate’s degree in healthcare administration, nursing, or related field acceptable., • 3–5 years of call center or centralized scheduling experience within a healthcare setting., • At least 2 years of supervisory or leadership experience required., • Primary care experience preferred (pediatrics, women’s health, adult medicine, geriatrics)., • Experience with MEDENT EMR strongly preferred., • Bilingual (English/Spanish or other language representative of our patient population) strongly preferred., • Excellent verbal communication, active listening, and motivational leadership skills., • High emotional intelligence, professionalism, and accountability in a fast-paced environment., • Strong organizational, analytical, and problem-solving abilities. Financial Well-being • Competitive Compensation: We offer competitive salaries to attract and retain the best talent., • Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution., • Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife., • Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you., • Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance., • Commuter Benefits: Save on your commute with our commuter benefits program. This position requires in-home, assisted living, and independent-living community based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace. In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 50 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.