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  • Customer Service Representative (CSR)
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    Customer Service Representative (CSR)
    1 day ago
    $27.2–$40.73 hourly
    Full-time
    Echo Park, Los Angeles

    We are looking for an enthusiastic and customer-oriented Customer Service Representative (CSR) to become a valued member of our team. The successful candidate will act as a key liaison between the company and its customers, delivering prompt, accurate, and professional assistance. This position calls for strong communication skills, effective problem-solving, and a genuine dedication to creating a positive customer experience. Key Responsibilities Handle customer questions and requests through phone, email, chat, or face-to-face interactions with professionalism and courtesy Address and resolve customer concerns by assessing needs, identifying appropriate solutions, and ensuring issues are fully resolved Accurately process orders, returns, exchanges, and updates to customer accounts Document customer interactions thoroughly and correctly within the CRM system Refer complex or unresolved matters to the appropriate team or supervisor as needed Communicate product and service details clearly and confidently to customers Adhere to company policies, procedures, and service guidelines Consistently achieve or exceed established performance standards, including response times, resolution rates, and customer satisfaction goals Required Qualifications Previous experience in a customer service or support position is preferred Excellent verbal and written communication abilities Ability to manage challenging situations with professionalism, patience, and empathy Proficiency in basic computer applications and familiarity with customer service or CRM software Strong organizational skills with keen attention to detail

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  • 1099 Field Service Technician – IT, Network & Telecom Support
    1099 Field Service Technician – IT, Network & Telecom Support
    24 days ago
    $35 hourly
    Full-time
    Downtown Los Angeles, Los Angeles

    A Plus Technicians provides onsite support to national chains, retail stores, medical offices, and commercial clients. Work includes troubleshooting computers, VoIP phones, POTS, networks, printers, low-voltage cabling, and related hardware. We are expanding our certified 1099 technician network across multiple states. What We Offer: Consistent work Remote support while onsite Training material if you're new to telecom/VoIP installs $35 per hour/per job Direct dispatch via phone/email/text Experience: We understand most techs do not have telecom or punch-down experience, that’s fine. What matters is: You’re a working technician (IT, cabling, POS, networking, etc.) You’re reliable, communicative, and coachable You can follow instructions with remote guidance Required Tools (Must have before applying): You must already own or purchase: Butt set Toner & probe Punch-down tool Working laptop A resume AND a photo of YOUR tools are required. We will not consider applicants missing tool photos. Additional tools can be added as we go. Responsibilities: Diagnose and repair technical issues onsite Replace network equipment or IT hardware as directed Run or tone structured cabling if required Follow step-by-step remote support instructions Complete close-out notes and documentation Requirements: Must have valid ID and reliable transportation Ability to travel within coverage radius Basic computer + networking skills Professional communication with clients onsite 1099 contractor status (not W-2 employment) Pay: 10 to 14 day net How to Apply: Send the following: 1. Full Name & City/State, 3. Resume, 5. Photo of your required tools, 7. Flexible availability (On-call) We are hiring immediately. If you're ready to earn more, take control of your work, and grow your skills in IT & telecom, we want to hear from you.

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