Made To Measure Specialist
hace 11 días
Edison
Job Description RESPONSIBILITIES: Client Engagement + Sales Leadership • Cultivate and nurture relationships with clients, understanding their style preferences, fit requirements, and wardrobe needs., • Drive made-to-measure sales through personalized consultations, proactive outreach, and effective follow-ups., • Manage client appointments and walk-in consultations to optimize sales opportunities., • Educate clients on fabric options, garment construction, and customization possibilities to create a tailored experience., • Actively seek opportunities to drive traffic and increase appointments through local networking and partnerships., • Achieve and exceed individual sales targets and contribute to team goals within the Nordstrom environment. Fittings and Alterations • Conduct accurate fittings and pinning sessions to ensure garments meet client expectations for fit and comfort., • Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed with precision., • Oversee the fitting process by holding accountability for quality and efficiency., • Collaborate with Nordstrom tailors and Indochino specialists to communicate customer requirements effectively., • Educate clients on the fitting process and set clear expectations for alterations and delivery timelines., • Maintain a high level of attention to detail during fittings to uphold Indochino’s quality standards. Customer Experience • Deliver an elevated shopping experience that reflects Indochino's commitment to luxury and craftsmanship., • Handle client inquiries and resolve concerns with professionalism and urgency, ensuring positive outcomes., • Provide in-the-moment support to ensure each client’s needs are met promptly and effectively., • Ensure all client measurements, preferences, and orders are accurately documented and communicated to internal teams., • Conduct post-purchase follow-ups to ensure satisfaction and drive repeat business. Operational Excellence • Maintain the Indochino shop-in-shop space to the highest standards, reflecting luxury and brand integrity., • Assist with inventory management, merchandising, and the visual presentation of product offerings., • Ensure the shop is prepared for daily operations and secured at the end of each day in line with Nordstrom’s policies., • Maintain accurate records of sales, alterations, and client interactions. Entrepreneurial Mindset & Brand Representation, • Act as a brand ambassador for Indochino, representing the brand with professionalism and expertise within Nordstrom., • Drive local marketing efforts to increase awareness and foot traffic to the shop-in-shop location., • Identify new opportunities for business growth within the Nordstrom environment., • Collaborate with Nordstrom partners and Indochino management to elevate the client experience and optimize sales. REQUIREMENTS: • 3+ years of experience in luxury fashion sales, preferably within made-to-measure menswear., • Strong understanding of garment construction, fabrics, and tailoring techniques., • Exceptional interpersonal skills with the ability to build rapport and trust with clients., • Proven track record of meeting and exceeding sales targets in a competitive luxury retail environment., • Excellent communication skills, with the ability to articulate styling advice and customization options effectively., • Proficiency in iOS and MS Office applications; familiarity with Nordstrom POS systems is an asset., • Flexibility to work evenings, weekends, and holidays as required by the Nordstrom environment., • Entrepreneurial mindset with a proactive approach to driving sales and enhancing the customer experience. WHY WORK AT INDOCHINO: • Luxury Environment: Represent a leader in made-to-measure menswear within one of the world’s most respected retailers., • Career Growth: Gain hands-on experience in luxury sales with opportunities for advancement within Indochino’s growing retail operations., • Collaborative Team: Work alongside both Indochino and Nordstrom teams to deliver exceptional client experiences., • Customer Focused: Join a company that values high-touch service and empowers its team to deliver unforgettable experiences. Compensation Range: $18.00 - $22.00