Assistant Director of Housekeeping
hace 9 días
Austin
Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is an iconic luxury destination just steps from Lady Bird Lake, ACL Live, and the city’s best shopping. With expressive interiors by Kelly Wearstler and culinary concepts by McGuire Moorman Lambert Hospitality, the hotel offers 238 design-forward rooms and suites, a rooftop pool, immersive wellness experiences, and menus built around local farms, vibrant produce, and nutrient-rich ingredients. Wellness, design, and culture, seamlessly woven into every stay. Position Overview The Assistant Director of Housekeeping supports the Director of Housekeeping in managing the daily operations of the housekeeping department. This role ensures the highest standards of cleanliness and guest satisfaction throughout the hotel, including guest rooms, public areas, and back-of-house spaces. The Assistant Director of Housekeeping also oversees the team of housekeepers, supervisors, and other staff, helping to manage departmental budgets, inventory, and training programs. This position plays a key role in coordinating with other departments to ensure seamless service delivery and to maintain operational efficiency. Essential Job Duties & Responsibilities Team Supervision & Staff Development • Supervise, train, and motivate housekeeping staff, including Housekeepers, Supervisors, and Housekeeping Attendants, ensuring that all team members perform their duties to the highest standard, • Assist in conducting regular performance reviews, providing feedback, and identifying opportunities for employee growth and development, • Ensure that housekeeping staff follow all company policies and procedures, including cleanliness standards, safety protocols, and customer service guidelines, • Assist with the recruitment and training of new staff, ensuring they are properly onboarded and understand job responsibilities Daily Operations Management • Oversee the daily operations of the housekeeping department, ensuring that rooms, public areas, and back-of-house areas are cleaned to the highest standards and ready for guest arrival, • Coordinate room cleaning schedules, ensuring timely completion of tasks while maintaining quality standards, • Conduct regular inspections of guest rooms and public spaces to ensure cleanliness, safety, and compliance with hotel standards, • Assist in the allocation of work assignments, ensuring that housekeeping tasks are distributed efficiently among the team based on occupancy levels and departmental needs Guest Satisfaction & Quality Control • Ensure that guest feedback regarding cleanliness is addressed promptly and effectively, maintaining high guest satisfaction levels, • Address and resolve guest complaints or issues related to housekeeping services, working closely with the Front Desk and Guest Services teams to ensure swift resolution, • Monitor guest satisfaction metrics related to cleanliness and housekeeping services, implementing corrective actions and improvements when necessary Inventory & Supply Management • Help manage housekeeping inventory, including linens, cleaning supplies, and guest amenities, ensuring adequate stock levels and proper storage, • Monitor and control the use of supplies to ensure cost-effective usage and minimize waste, • Coordinate with vendors and suppliers to order necessary housekeeping items, ensuring the timely delivery of quality products Cost Control & Budgeting • Assist in managing the housekeeping department’s budget, including controlling labor costs, supply expenses, and other operational costs, • Work with the Director of Housekeeping to identify cost-saving opportunities without compromising service quality or cleanliness standards, • Monitor departmental expenses, reviewing budgets, invoices, and purchase orders to ensure that expenditures are in line with the allocated budget Health, Safety & Compliance • Ensure the housekeeping team adheres to all safety guidelines, including the proper handling of cleaning chemicals, equipment, and personal protective equipment (PPE), • Ensure the department complies with all health and safety regulations and hotel policies related to cleanliness and sanitation, • Conduct regular safety training and maintain a safe working environment for all housekeeping staff, • Ensure proper documentation and reporting of any incidents, accidents, or safety hazards in the housekeeping department Cross-Departmental Collaboration • Work closely with the Front Desk, Maintenance, and Food & Beverage teams to ensure seamless communication and collaboration regarding guest needs and hotel operations, • Assist in coordinating the cleaning of rooms for early check-ins, VIP guests, and special events, ensuring that all special requests are handled promptly, • Collaborate with other hotel departments to maintain guest satisfaction and operational efficiency Training & Development • Support the Director of Housekeeping in creating and implementing training programs for new staff, ensuring they are familiar with housekeeping procedures, cleaning standards, and guest service expectations, • Lead regular training sessions to keep staff updated on best practices, new cleaning techniques, and hotel policies, • Ensure that all housekeeping staff are knowledgeable about the hotel’s services, local area attractions, and guest amenities Education and/or Experience • High School diploma or equivalent required. A degree in Hospitality Management or a related field is preferred, • At least 3–5 years of experience in housekeeping or hotel operations, with at least 1–2 years in a supervisory or assistant managerial role, • Previous experience in a luxury hotel or large property is preferred, • Familiarity with hotel management software and property management systems (PMS) is a plus Skills/Specialized Knowledge • Strong leadership and people management skills, with the ability to motivate and manage a diverse team, • Excellent organizational and time management skills, with the ability to prioritize tasks and delegate effectively, • In-depth knowledge of cleaning protocols, sanitation standards, and safety regulations, • Strong communication skills, both written and verbal, with the ability to interact effectively with guests, team members, and other departments, • Ability to work under pressure, handle guest complaints, and maintain a calm, professional demeanor in high-demand situations, • Proficiency in Microsoft Office and other office software; experience with housekeeping management software is a plus Physical Demands • Ability to stand or walk for extended periods of time, • Ability to bend, kneel, and lift up to 50 pounds as needed (e.g., carrying linens, equipment, or supplies), • Ability to work in various areas of the hotel, including guest rooms, public spaces, and back-of-house areas, • Ability to work flexible hours, including weekends, holidays, and evening shifts, depending on hotel needs Why Join Proper Hospitality At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another. Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category. We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.
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