Sales and Service Specialist - TNC
2 months ago
Jersey City
Job Description The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers • Ensure optimal operational efficacies to provide customers the best rental car experience, • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers., • Assist customers with various post rental inquiries that involve the rental and billing process, • Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience., • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more., • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures., • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections., • Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Wage: $15.92 Professional Experience: • Ability to work in a fast-paced environment with a variety of tasks., • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills., • Previous customer service., • Strong time management and organizational skills are required, • Computer literate and detailed orientated., • Must have a valid driver's license with an acceptable driving record Knowledge: • Customer service resolution practices, • Excellent communication techniques, • Sales Management/Coaching ability Skills: • Demonstrate good written and oral communication skills., • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills., • Demonstrate professionalism and interpersonal skills., • Show a high level of ownership, accountability and initiative., • Proven experience of working well within a team., • Ability to work flexible shifts including weekends and holidays; and work overtime as required., • Willing to work outdoors during all weather conditions., • Assist with special administrative projects when needed., • Ability to stand for long periods of time., • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply #Zip