Customer Service Representative
1 month ago
New Rochelle
Maid Right seeks a customer service representative, who drives sales by effectively booking estimates and one-time cleanings and delivering excellent customer service to existing customers. They can also be cross-trained to serve as a backup estimator or field manager. Must be bilingual English/Spanish and have a valid driver's license. • Respond to and handle incoming telephone calls and web leads, • Sell Maid Right services by phone to potential customers, • Schedule estimates, • Make back-marketing phone calls to re-engage customers, • Increase the customer base to meet monthly standards, • Meet or exceed quarterly and annual sales goals, • Document and maintain all incoming calls from prospective customers and overall master records, • Send thank you and/or welcome letters to franchisee prospects and after estimates, • Phone, computer and communication and organizational skills, • Sales and customer service experience, • Able to work regular office hours, • Eligible to be employed in the U.S., • Must be bondable; requires passing a criminal background check, • Insured for employee dishonesty; history void of dishonest, criminal, felonious acts or convictions, • Maintain professional appearance and demeanor consistent with the Maid Right image, • Attendance and participation in all staff meetings, • Abide by all rules, regulations, and policies Requires frequently: standing, carrying and/or lift 15 lbs., walking, pushing, stooping, climbing, bending, crouching, crawling, sitting for long periods, reaching above and below shoulder level; full use of hands, good finger dexterity, lifting from floor to waist and twisting of torso. Must be able to function in high-pressure situations, take legible handwritten notes where necessary, have correctable vision and hearing. Also includes environmental exposure to chemicals typically found in cleaning solutions, air conditioned/heated home environments, low to medium noise levels such as that typical of cleaning equipment operations, and lighting as found in typical home environments. Compensation: $17.00 per hour