House Cleaning Company Scheduler & Quality Control Coordinator
hace 4 días
Mesa
Job DescriptionSalary job! $40,000/year! Looking to add an experienced house cleaning company scheduler to assist in managing all aspects. Must have a drivers license and experience with scheduling cleanings. Bi-lingual a plus. The job is 8-4 Monday through Friday, no weekends. Flexible with time off for appointments. Scheduling Duties: • Create and manage daily, weekly, and monthly cleaning schedules for residential and commercial clients., • Assign jobs to cleaning staff based on availability, location, and skill level., • Adjust schedules as needed due to client requests, cancellations, or employee availability., • Communicate schedule updates to cleaners and clients in a timely and professional manner., • Maintain accurate records of services rendered and staff hours. Quality Control Duties: • Conduct on-site and post-clean inspections to ensure service meets company standards., • Address client concerns or complaints quickly and professionally., • Provide feedback and retraining to cleaners as needed based on performance., • Develop and implement quality control checklists and procedures., • Monitor supplies and equipment quality used during cleaning. Requirements: • Proven experience in scheduling, operations, or quality control (cleaning industry preferred)., • Excellent organizational and multitasking skills., • Strong communication and interpersonal skills., • Tech-savvy: comfortable using scheduling software, spreadsheets, and mobile apps., • Valid driver's license (if inspections or field visits are required)., • High attention to detail and a commitment to high-quality service. Preferred Qualifications: • Bilingual (Spanish/English) is a plus., • Experience with CRM or field service management software (e.g., Jobber, Housecall Pro, ZenMaid)., • Prior supervisory or team lead experience. Compensation & Benefits: • Competitive hourly wage or salary (based on experience)., • Paid time off and holidays., • Company vehicle or mileage reimbursement for site visits., • Opportunities for advancement and bonuses based on performance.