Front Office Back Office MA
12 days ago
Santa Ana
Job DescriptionDescription: • Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible., • Accurately schedules for assigned clinicians, ensuring that schedule reflects appropriate clinician and effective use of clinical hours., • Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed., • Pre-registers all patients for assigned clinicians, asking and recording answers to all pre-registration questions and deletes the day’s cancellations from the computer., • Greets patients and visitors in a prompt, courteous, and helpful manner., • Attaches all appropriate paperwork such as financial assistance forms and POS reports to encounter forms and valuate financial status of all patients., • Performs financial transactions at the time of the visit, including collecting all co-payments and keeping record of unpaid amounts., • Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms., • Performs financial transactions at the time of the visit, including collecting all co-payments and keeping record of unpaid amounts., • Accurately closes the day and balances cash bag., • Answers telephones, handling calls as needed and taking messages when appropriate., • Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages., • Determine patient eligibility for appropriate programs., • Follow up on all pending applications to ensure enrollment process is completed., • Fosters an environment that promotes trust and cooperation among all staff of STP., • Enforces clinic policies and procedures to ensure that the principles of STP are implemented., • Maintains confidentiality of all patient and employee information to all except designated employees., • Participates in all mandatory STP meetings and training sessions, as well as any additional assigned training programs., • Participates in customer service related issues. Adheres to the following customer service values created for STP., • Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties., • Effectively maintains and protects the confidentiality of all medical records and patient information as well as assist patients with enrollment applications., • Maintain accuracy of patient demographics and financial information in PMS., • Prepares the exam room and work station for clinician; cleans and stocks rooms in between patients., • Participates in the morning huddle according to predefined huddle criteria to prepare the chart for the clinician., • Performs data collection for assessment purposes under the direction of an RN or clinician., • Assumes responsibility for and delegates daily tasks as delineated in “Responsibility for Daily Tasks Summary”., • Prepares the patient and assists the clinician with exams and procedures when needed., • Administers injections and diagnostic test/referrals as ordered, including immunizations, completing lab and x-ray requisitions and other services ordered by the clinician., • Documents all immunizations according to standards and reports any safety hazards., • Performs diagnostic and laboratory tests including but not limited to audiometry, EKG, spirometry, urine dips, acu-check, urine HCG, hemocue hemoglobin, etc. according to STP competency standards., • Performs age appropriate screening as needed or as directed by clinician., • Performs end of shift tasks for room closure and equipment., • Assures efficient patient flow by ongoing assessment of clinician schedule, and working with other staff to minimize patient waiting time., • Follows STP standards for Universal Precautions when working with potentially infectious materials (blood or body fluids)., • Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible and alerts supervisor or designated person to needed supplies/equipment., • Comply with all safety, emergency, hazard, OSHA, sterilization, clinical, quality assurance, and administrative protocols, guidelines, and standards., • Adhere to HIPAA regulations and other relevant laws to protect patient privacy and confidentiality in all communications., • Perform other duties as assigned by the executive leadership and administration.Requirements:, • Current Medical Assistant certification, • Basic Life Support (BLS) Certificate, • 1 year front and back office experience, preferred, • Electronic Medical Record system experience, • Basic knowledge of medical terminology preferred, • High school diploma required or equivalent, • Electronic Medical Record system experience preferred (ECW preferred), • Experience working with patient registration procedures