Datamark, Inc.
Senior IT Manager
12 days ago
El Paso
Job Description The Senior IT Manager utilizes technical skills, leadership, and strategic planning to improve IT operations and align them with the overall IT organization. They establish standards, manage patching and upgrades, and plan capacity to ensure smooth, efficient, and secure IT workflows. With extensive knowledge of systems, networks, and security management, they oversee multiple sites and guide IT teams. The Senior IT Manager focuses on leadership and enhancing consistency across global IT teams. Primary Responsibilities: Team Management: • Collaborate with the IT Director to mentor IT Managers and team leads, promoting leadership development, accountability, and succession planning., • Establish performance goals and development plans for IT managers, ensuring alignment with organizational objectives and individual career progression., • Lead and manage a team of IT professionals, including recruitment, training, and performance evaluation., • Delegate tasks and projects effectively, ensuring timely completion and high-quality deliverables., • Establish and maintain a positive, productive relationship with operations, Software Development, Sales, Marketing, Client partners, and staff., • Ensure technical staff members adhere to IT system and security policies and standards., • Develop technical staff competencies through coaching and training., • Foster a collaborative and productive work environment, promoting teamwork and knowledge sharing., • Participates in the development of DATAMARK's IT strategy aligned with overall business goals and other DATAMARK IT organizations. Maintain and communicate the strategy via the IT technology roadmap document., • Identify, recommend, and communicate technical solutions and improvements to enhance operational efficiency and effectiveness., • Stay current with industry trends and technological advancements to ensure DATAMARK remains competitive., • Oversee the implementation, and maintenance of the organization's IT infrastructure, including user devices, email systems, applications, tools, hardware, software, networks, and servers., • Ensure the availability, security, and scalability of IT systems and resources., • Coordinate with the Security department to implement IT security policies, procedures, and best practices to safeguard DATAMARK's data and systems., • Respond to potential security risks and vulnerabilities and take appropriate measures to mitigate them., • Stay informed about data protection regulations and ensure compliance with relevant laws and standards., • Manage the IT department's budget, ensuring cost-effective use of resources., • Evaluate and recommend IT investments, such as hardware, software, and services, based on DATAMARK's needs and financial constraints., • Prepare cost-benefit analysis reports to communicate with management about new technologies, upgrades, and ongoing equipment refreshes., • Provide technical guidance and support to end-users, promptly address and resolve IT-related issues and ensure the team documents incident details in DATAMARK's ITSM tool., • Coordinate with the Global IT Support Desk staff and local IT resources to ensure the effective delivery of support services., • Implement and maintain IT incident management, change management, problem management, and asset management processes that align with ITIL best practices., • Measure, monitor, and maintain the team's ability to meet or exceed contact and resolution Service Level Agreements (SLA)., • Execute, and monitor IT projects to ensure delivery within scope, budget, and timeline., • Collaborate with stakeholders to gather requirements, define project objectives, and manage expectations., • Maintain accurate and up-to-date documentation of IT systems, processes, and procedures., • Facilitate cross-functional collaboration by aligning IT leadership with other departmental heads to drive enterprise-wide initiatives. All other duties as assigned Requirements Minimum Qualifications: Education Requirements: • At least 5 years of experience in an IT Management position, leadership experience in a 24x7 department supporting physical IT Infrastructure (computer, network, storage), • Experience managing IT technical staff, • Experience managing IT projects, • Strong problem-solving skills are required., • Strong communication skills are required., • Experience working with stakeholders to communicate issues while balancing business expectations., • Experience working with network architecture and client server technology; system procedures, and system performance monitoring, • Expertise with implementing, configuring, and testing solutions, • Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4), • Experience with or knowledge of programming languages and System operating systems (Linux, Office 365, MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery, • At least 5 years of experience in Network management, • At least 5 years of experience in Windows and Servers support, • Multilingual (Local Language, English, and Spanish) Required Skills: • Ability to communicate technical concepts to technical and non-technical audiences verbally and in writing, • Proven leadership skills, • Strong creative and analytical thinking, • Solid writing skills, • Excellent customer service, • Analytical and problem-solving skills, • Aptitude for learning and implementing new technologies, • Excellent Customer facing and Service skills, • Strong organizational skills, • Strong project management skills What We Offer: • Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy., • Retirement Savings: Secure your future with our 401k and IRA retirement plans, • Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind., • Paid Time Off: time off and public holidays to recharge and enjoy life., • Disability Coverage: Short-term and long-term disability plans for added security., • Professional Growth: Access to training and development to advance your career., • Wellness Resources: Support for your overall well-being., • Salary $130,000 annually