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Job Description This is a temporary position at The Office of the Attorney General for a Child Support Officer in Amarilo, TX. GREAT OPPORTUNITY TO SEE IF YOU ARE THE RIGHT CANDIDATE TO GO FROM A TEMPORARY ASSIGNMENT TO A CAREER Date posted: July 31, 2025 Pay: $19.25 to 19.50 Job description: This is a temporary position at The Office of the Attorney General for a Child Support Officer. GREAT OPPORTUNITY TO SEE IF YOU ARE THE RIGHT CANDIDATE TO GO FROM A TEMPORARY ASSIGNMENT TO A CAREER WITH A STATE AGENCY Must have either a bachelor's degree, 4 years in collections or 4 years in the legal field to qualify GENERAL DESCRIPTION Performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support, and /or responding to customer inquiries. Level of Complexity of State Classification: Routine Level of Supervision of State Classification: Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. ESSENTIAL POSITION FUNCTIONS Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure: • Conducts detailed in-office investigations to locate parties, verify employment and determine assets, • Prepares documents relating to legal and administrative actions to establish or enforce child support orders, • Negotiates lump sum payments from noncustodial parents who owe past due child/medical support, • Negotiates out-of-court settlements and agreements with parties (CSO II only), • Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s), • Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents, • Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository Researches case information on the computer including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states IV-D regulations Assesses child support cases to determine the appropriate case action Explains Child Support Program policies, procedures, and regulations to customers Responds to customer inquiries and complaints Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those about ethics and integrity MINIMUM QUALIFICATIONS Education: Bachelor's degree from an accredited college or university or experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, investigations, credit collections, customer service, legal assistant, legal secretary, IV-A eligibility specialist, insurance adjuster Skill in negotiating and interviewing, in using a computer for word processing and data entry/retrieval, in handling multiple tasks, prioritizing, and meeting deadlines. Skill in effective oral and written communication, in exercising sound judgment and effective decision making. Ability to receive and respond positively to constructive feedback, to work cooperatively with others in a professional office environment, and to provide excellent customer service PREFERRED QUALIFICATIONS Education: graduation from an accredited four-year college or university Experience: Knowledge: investigative practices and techniques Other Language: Ability to proficiently read, write, and speak Spanish Performs routine to moderately complex child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court orders for child support, and/or responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections. Our State Contracts require us to carry a ratio of 75%-25% This means 75% of our employees must have a documented disability or a barrier to employment Job Type: Full-time, Temporary Benefits:

Job DescriptionDescription: Company Overview: Happy Floors is the leading designer and supplier of decorative high quality self-branded hard surface products in the industry. We provide stunning products with unparalleled customer service. This commitment has taken us from being a regional distributor in Miami, Florida, to a leading designer of porcelain, ceramic, and other hard surface styles across the USA. Happy Floors is highly rated as one of the Favorite Ceramic Manufacturers for Style, Quality & Service and is a Top 5 Favorite Manufacturer among our customers in Floor Focus magazine. Job Summary: We are currently seeking highly motivated and self-driven Account Managers (AM) throughout the United States. The AM is responsible for using their knowledge of company products to expand the base of accounts, grow sales, and meet customer needs in their respective region. The AM will develop and implement a territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field. Essential Responsibilities: • Selling Happy Floors Hard Surface flooring., • Increasing business and sales for existing accounts and developing new ones., • Weekly travel throughout the territory (up to 4-5 days of overnight travel per month (can change based on territory)., • Strong and proven ability to sell and close deals on displays, samples and inventory while balancing professional and timely service., • Proven ability to foster meaningful, long-term business relationships., • Identify and develop nontraditional opportunities for sales., • Report to Regional Sales Manager (RSM), who will work closely with you to train and help you to achieve your goals., • Focus sales efforts by studying existing and potential volume of dealers., • Expedite the resolution of customer problems and complaints to maximize customer satisfaction., • Possess in-depth product knowledge., • Achieve agreed upon sales targets and outcomes within schedule., • Analyze the territory/market’s potential, track sales, and status reports., • CRM/ Repsly adoption to manage territory., • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services., • Keep abreast of best practices and promotional trends. Supervisory Responsibilities: None To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Preferred Previous Experiences: • Flooring industry background is preferred, • Minimum of 5 years of experience as a Sales Representative, • A bachelor’s degree in business or a related field is preferred., • Microsoft Office skills., • Experience with CRM a plus., • Highly motivated and target driven with a proven track record in sales., • Excellent selling, negotiation, and communication skills, especially persuasion, to clearly convey the benefits of the product to potential customers., • Interpersonal skills to work with a variety of people each day, build relationships/network., • Excellent time-management skills., • Entrepreneurial spirit., • Motivated, proactive, and hardworking, with strong problem-solving, creative thinking and interpersonal skills., • Confident and strong self-assuredness to succeed., • Result-driven and can back strong, well-formed opinions with evidence. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to drive; use hands to finger, handle, or feel and talk or hear. Some standing, walking, moving, carrying, bending, kneeling, reaching, handling, push and pulling are required. May be required to lift and move boxes or packages up to 75 pounds in weight. Some work stress is inherent to the position and extended work hours may be required. Work Environment: The work environment will be in showrooms, storage unit, Indoor and outdoor temperatures depending on location weather may be cold, hot, humid, wet, etc. Benefits: We recognize people as our most valuable assets. Our competitive compensation and benefits package includes paid time off, medical, dental and vision coverage, 401(k) among a host of other optional benefits. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure. Requirements: