Plano
Job DescriptionSalary: VIBRANTisaleadingNorthAmericanCommercialMarketingfirm.Wehelpourpartnerssucceedbydeliveringengagingexperiencesandcapabilities. WerethrilledtoannouncethelaunchofVIBRANTStudios,ournewimmersivedivision!Thiscutting-edgestudioisdedicatedtoconnectingstorieswithaudiencesthroughtheinfinitepowerofimmersiveexperiences.Joinusonthisinteractiveandfunjourneyandexplorethefutureofstorytelling.Discovermoreat. AstheSiteManageroftheD&DImmersiveQuest,youllleadthefront-of-houseteamandoverseedailyoperationstoensureaseamlessguestexperience.Youllmanagestaffing,scheduling,payroll,andretailwhileworkingcloselywiththeSr.OperationsManager,techteam,andF&Bpartnerstokeeptheadventurerunningsmoothly.Thisrolerequiresstrongleadership,operationalexpertise,andtheabilitytoguidealargeteaminafast-paced,liveeventsenvironment. Pleasenote,thisisashort-termcontractopportunityof4months. KeyResponsibilities: • Overseestaffing,includinghiring,training,coaching,scheduling,and,whennecessary,disciplinaryactionordismissals., • Managepayroll,scheduling,andattendancetrackingforallhourlystaff, • Leadday-to-dayoperationsacrossticketing,retail,andguestservices,ensuringsmoothshowflowandguestsatisfaction, • Overseetheretailstore,ensuringaccurateinventory,merchandising,andsalesperformancetomeetcompanystandardsandsetKPIs, • LiaisewiththeSr.OperationsManagertoprovidedailyreportsandescalateconcernsquickly, • Workcloselywiththetechteamtoidentifyandresolveoperationalorshow-relatedissuesquickly, • OverseeF&Bpartnersandcoordinateoperationstoensuresmoothintegrationwithguestflow, • Conductpre-andpost-shiftbriefings,ensuringclearcommunicationandalignmentacrossteams, • Ensurecompliancewithsafety,riskmanagement,andoperationalpoliciesandmonitorguest-facingareasforcleanliness,readiness,andqualityofexperience, • Prepareandsubmitdailyandweeklyoperationalreports,includingattendance,guestfeedback,andincidentreports, • Serveasanescalationpointforguestconcerns,ensuringtimelyandprofessionalresolutionswhilemaintainingexcellentcustomerservice, • Leadwithahands-onapproach,abletostepintoanypositionasneededtosupporttheteam, • Otherdutiesasassigned RequiredQualifications: • Minimum23yearsofmanagementexperience,preferablyinliveevents,attractions,hospitality,orentertainment, • Provenexperiencemanaginglargeteamsinadynamic,guest-facingenvironment, • Strongleadership,communication,andproblem-solvingskills, • Demonstratedabilitytohandlescheduling,payroll,andstaffmanagement, • ExperiencewithPOSsystems,retailoperations,orticketingsystems, • Mid-levelcomputerskills,includingreportingandschedulingsoftware, • Strongbackgroundincustomerservicewiththeabilitytoresolveissuesquicklyandeffectively, • Flexibleavailability,includingevenings,weekends,andholidays, • Abilitytoworkunderpressure,adaptquickly,andmakesounddecisionsinrealtime, • Professional,guest-focusedattitudewithexcellentorganizationalskills PreferredQualifications: • TABCSeller/ServerCertification(foralcoholservice), • FoodHandlerorFoodProtectionManagerCertification(forsafefoodhandling), • CurrentFirstAidandCPRcertificationfromarecognizedprovider(e.g.,AmericanRedCross,AmericanHeartAssociation), • Previousexperienceineventoperations,immersiveentertainment,orattractionsmanagement, • Multilingualabilities VIBRANTisdedicatedtoproducingimmersiveexperiencesthattransportouraudiencestonewandexcitingworlds.Joinusincreatingunforgettablejourneysthroughyourexceptionalsetdesignexpertise. VIBRANTisanequalopportunityemployer.Shouldyourequireaccommodationsduringthehiringprocess,pleasereachouttoourTalent&CultureTeam. remote work