Buscar empleo: 53 ofertas de trabajo de microsoft azure en Los Angeles, California (septiembre 2025)

North Los Angeles County Regional Center

Lead IT Specialist - Job #927

hace 5 días

Los Angeles

Job DescriptionThe Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives general supervision from the IT Supervisor. The Position and Job Summary Serves as a Lead and a first point of escalation to the IT Support Team members. Provide technical support as well as help to resolve complex technical issues over the phone, via email and in person to resolve issues involving applications, computer hardware, printers, mobile devices, RingCentral functionality troubleshooting, VPN, and network access while focusing on customer service. Stays ahead of the technology curve and educate team on the latest trends and changes of the supported technologies. In addition to resolving daily Help Desk issues, this position will be assisting other IT functions with special projects and assignments as directed by the IT Supervisor and/or IT Director. • Diagnoses and resolves Level I/II technical issues related to laptops, desktops, Microsoft Office, Therefore (EDMS), Sandis, audio/video conferencing, RingCentral, VPN, Scrive, Adobe, Zoom, hardware, network connectivity, security and email systems. Provides additional support to the tech support team during periods of high call volume and increased ticket inflow., • Troubleshoot complex incidents and generates incident reports., • Ensures that notifications and status updates are accurate, and that procedures are followed and updates, as necessary., • Ensures that tickets are prioritized in accordance with business needs and are being closed in a timely manner., • Ensures agents are complying with SLA standards., • Creates and reviews, knowledge articles and instructional videos to support users and team members. Conducts quality assurance on resolved tickets and generates analytics in Freshservice as needed., • Responds to security incidents, reviews logs, and act as the first escalation point of suspicious activity for the rest of the support team., • Monitors agent availability in the tech support call queue and in Freshservice, ensuring timely assignment and resolution of support tickets., • Provides support to the Azure, Intune, Active Directory and Exchange environments and escalate issues to the IT Operations team as necessary., • Act as liaison between Support team and IT Operations team to perform required server-based functions, such as updating/creating/modifying network printers, stop/start local server services, and others., • Develops proficiency in new technologies introduced at NLACRC to effectively troubleshoot issues and provide training to staff for ongoing support., • Participates in planning, training and deployment of special projects and meetings, including testing, implementation, and post-implementation support., • Act as a first level of escalation of network troubleshooting before escalating to the operations team., • Support the board meeting and the VAC meetings as needed., • Act as the primary administrator for the ticketing system., • Perform research and development activities within Freshservice based on guidance and team objectives, • Enhance professional knowledge and skills through ongoing education and hands-on experience., • Must be able to work occasional nights, weekends, and holidays and be on-call to support on-call CSC’s and other emergencies. Must be able to travel between company locations., • Other duties as required. Employment Standards To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. • A typical way to obtain the knowledge and skills would be: High School Diploma, GED or Equivalent required., • Two (2) years college with coursework in Computer Science or Business Administration preferred. Two (2) years’ experience working in a technical environment in a Level II role supporting a Mid-Market organization of 250+ or a large complex Information Technology Department. Demonstrated skills in problem analysis and resolution. Microsoft Certifications preferred. Non-profit experience a plus. Skills and Abilities Senior level Microsoft support skills and experience with Helpdesk Ticket Systems, Active Directory, Single Sign On (SSO), Multifactor Authentication (MFA), Exchange Server, Endpoint Security Software, Virtual Private Networks (VPN), Cloud Backups, SANDIS (iSeries), SharePoint, SQL. Working knowledge of Lenovo laptops, MS Azure and MS Intune a plus. Overall good technical knowledge. Able to understand the problem and communicate the solution effectively. The successful candidate must also be customer-oriented with patience to deal with difficult customers. Possess the capability to troubleshoot problems in a fast-paced environment. Must have excellent English oral and written communication with the ability to convey technical information, both verbal and written, to a wide range of end-users. Strong organization skills and ability to multi-task and prioritize effectively. Ability to participate as part of a team of technical and non-technical personnel. Ability to create processes that can be followed by others. Strong customer service skills with good judgment and critical thinking skills. Essential Requirements Valid California Driver’s License and reliable transportation, or acceptable substitute, required. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs., • Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents, • Pre-Tax Flexible Spending Account for eligible health care expenses, • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses, • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees, • No cost Vision plan for employees and eligible dependents, • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees, • NLACRC offers two (2) deferred compensation plans - 457 and 403(b), • Participate in the Public Service Loan Forgiveness program, • Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time, • Holidays – NLACRC offers 12 paid holidays throughout the year, • Most positions are offered a hybrid – remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This is a non-exempt position. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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