Senior Quality Assurance Manager
4 days ago
La Puente
Job Description JOB SUMMARY: The Senior Quality Assurance Manager is the head of Quality Assurance (QA) Department and leads the development, implementation, and governance of food safety, product quality, and regulatory compliance across all Jollibee Group brands, commissary, suppliers, warehouse and distribution partners, including determining quality standards, specifications and procedures for all raw materials, finished goods and customer service, ensuring compliance of Manufacturing and store operations with gold standard requirement. This role ensures that every product served in Jollibee Group restaurants in North America meets the highest standards of safety, quality, consistency, and brand integrity, and supports growth through strong supplier capability, operational excellence, and continuous improvement. ESSENTIAL FUNCTIONS: Key Result Area 1: Strategic Leadership and Governance 1. Food Safety Strategy • Develop and execute the Jollibee Group Quality & Food Safety Strategy aligned with global standards and local regulatory requirements., • Establish QA policies, frameworks, and Standard Operating Procedures (SOPs) covering sourcing, manufacturing, and logistics., • Identify key risks, gaps and opportunities across suppliers, manufacturing, logistics and restaurants. 2. Establish Quality Governance Frameworks & Policies • Develop, update, and enforce QA policies across:, • Supplier & Manufacturing quality, • Import & regulatory compliance, • Logistics & distribution food safety, • Ensure policies follow the following:, • Hazard Analysis Critical Control Points (HACCP), Food Safety Systems Certification 22000 (FSSC 22000), Global Food Safety Initiative (GFSI), • Global Food Safety Initiative (USDA), Food and Drug Administration (FDA), Canadian Food Inspection Agency (CFIA), • Food Safety Modernization Act (FSMA) compliance (imports, Preventive Controls, Foreign Supplier Verification Program (FSVP)-traceability, • Standardize food safety protocols, documentation, and approval workflows across all brands 3. Lead Risk Management & Food Safety Assurance • Conduct annual risk assessment across the entire supply chain., • Establish control measures and monitoring programs aligned with risk level., • Lead the development of crisis management protocols for food safety emergencies 4. Establish Governance for New Product Commercialization • Establish QA sign-off requirement at each stage: Pilot, test Market, Full Launch, • Review and verify commercialization SOPS ensuring food safety validation, sensory and quality compliance, shelf-life and packaging approval, labeling and allergen correctness, • Ensure R&D, Supply Chain, Marketing, Operations, and Legal follow QA checkpoints. Key Result Area 2: Supplier & Manufacturing Quality Management • Participate in the supplier approval process, ensuring all raw materials, ingredients, packaging and finished goods meet Jollibee, Red Ribbon, Chowking’s technical and food safety specifications, • Oversee and conducts compliance checks following an established audit process, covering Good Manufacturing Process (GMP), Process Audit, Supplier Audit, Product Audit., • Manage quality performance of local manufacturers, co-packers across US and Canada., • Validate HACCP, FSSC 22000, GFSI, FDA, USDA, and CFIA compliance for all manufacturing partners. Key Result Area 3: Product Quality & Food Safety Assurance • Ensure all products meet sensory, functional, and safety standards before commercial launch., • Work with Research & Development (R&D) in the shelf-life analysis, microbiological testing, and quality monitoring and improvement programs., • Partner with R&D on product improvements, reformulations, and commercialization processes. Key Results Area 4: Logistics, Distribution and Cold Chain Control • Oversee QA governance for warehouses and transport partners., • Ensure maintenance of the cold chain, proper storage, handling First In, First Out (FIFO), and traceability., • Conduct audits of warehouses and monitor temperature compliance systems. Others • Perform other duties that are related, analogous or germane as required or assigned by immediate supervisor., • Collaborate and initiate business meetings with team members, internal support functions’ units/departments and external clients to achieve desired results related to department’s projects/initiatives., • Manage allocated budget for project/s and/or initiatives., • Manage significant timelines and deliverables as agreed., • Perform other job or Quality Assurance related assignments to develop oneself and/or share one’s expertise resulting to support work efficiencies. JOB SPECIFICATIONS Education: Bachelor’s degree graduate in Food Science, Microbiology, Chemistry, Engineering, or any related field. Master’s degree or professional certification, preferred. Experience: • At least 8 years of experience in Quality Assurance, Food Safety, or Manufacturing in the food industry., • Strong experience with HACCP, FSSC 22000, GFSI schemes, USDA/FDA/CFIA regulations, • Proven track record in supplier quality management, manufacturing oversight, and restaurant/retail food safety., • Experience in multi-brand, multi-country, or QSR operations preferred. Bona Fide Occupational Qualifications (BFQs) : Professional certification i.e Good Manufacturing Practices (GMP) certification, Safe Quality Food (SQF) Certification, Occupational Safety and Health Administration (OSHA), Hazard Analysis and Critical Control Points (HACCP) certification, Good Housekeeping Practices (5S) certification, Certified Food Protection Managers (CFPMs) or Serv Safe Allergens Required Training, License & Certification: Six Sigma or Lean Certification Skills and Essential Traits: • Expert knowledge in HACCP, FSSC 22000, GFSI standards, • Strong understanding of FDA, USDA, CFIA, FSMA (including FSVP), • Ability to evaluate: Process controls, Critical Control Points (CCPs) and Prerequisite Programmes (PRPs), Microbiological risks, Shelf-life evaluation, Allergen Management, • Deep understanding of manufacturing, processing, cold chain, and restaurant operations., • Proficiency in interpreting lab results, sensory testing, product specifications., • Strong analytical and problem-solving skills (Root Cause Analysis (RCA): 5 Whys, Fishbone, Fault Tree), Data interpretation (Statistical Process Control (SPC) and risk-based decision-making. Ability to use quality metrics, trends, and dashboards., • Strong judgment in balancing risk vs. operational impact, • Strong leadership and people management skills. Ability to build, coach, and develop QA teams and drive continuous improvement behaviors., • Ability to work in a fast-paced environment and manage multiple priorities and make fast, accurate decisions under pressure., • Ability to explain technical issues to non-technical audiences., • Strong experience setting standards, policies, and compliance structures., • Strong audit skills (GFSI, supplier audit, commissary audits) We use eVerify to confirm U.S. Employment eligibility.