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Job Description Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We’re looking for a Level 1 Technology Support Specialist who enjoys helping people, takes ownership of their work, follows proven processes, and wants to build a long-term home with a stable, growing MSP. If you like solving problems, talking to clients, keeping systems running smoothly, and being part of a team that values professionalism, reliability, and clear communication, you’ll fit right in. This role is ideal for someone who wants a steady career in IT support—not someone looking to “use this job as a launchpad into DevOps or cybersecurity within a year.” We invest in people who want to grow inside the MSP world and provide long-term value to our clients. What You’ll Do You’ll be responsible for keeping our clients productive by supporting their desktops, laptops, mobile devices, and small office systems across Windows, macOS, and occasional Linux environments. You will: • Answer and document support requests through our ticketing system, • Troubleshoot Level 1 issues across Windows, macOS, and Linux, • Close 10 to 15 tickets per day, • Provide friendly, clear communication to clients of all technical backgrounds, • Set up, configure, and maintain workstations, printers, and peripherals, • Perform updates, upgrades, and basic system maintenance, • Assist with onboarding and offboarding tasks, • Follow step-by-step procedures and escalate when needed, • Participate in an on-call rotation, • Travel to client sites when necessary (mileage reimbursed), • Keep accurate notes, documentation, and inventory records You’ll work closely with our senior technicians and have clear processes to follow, so you’re never guessing or alone. What We’re Looking For We hire based on five things: attitude, communication, follow-through, technical know-how, and problem solving abilities. The right person: • Is personable, patient, and communicates clearly, • Completes tasks fully—no excuses, no loose ends, • Manages their time well and keeps clients informed, • Stays calm under pressure and handles difficult situations professionally, • Follows established procedures and respects escalation paths, • Learns steadily without needing to chase cloud, DevOps, or security specialties, • Wants a stable, long-term role in technical support, • Enjoys troubleshooting and helping people If you are the type of person who takes pride in doing things correctly and consistently, this is your environment. Who This Role Is NOT For This is where we repel the bad fits on purpose. Do not apply if: • You’re looking for a springboard into DevOps, cloud engineering, or cybersecurity analyst roles, • You need constant novelty or dislike structure, • You prefer working alone without client interaction, • You struggle with documentation or staying organized, • You want to rewrite processes instead of following them, • You’re uncomfortable with on-call rotations, • You’re not planning to stay at least 2–3 years We invest heavily in training, so we only hire people who want to grow with us. Why Join Alcala Consulting • Stable, established MSP with a 27-year track record, • Supportive team environment—not cutthroat, not chaotic, • Training and growth within the MSP skill set, • Exposure to a variety of industries and real-world systems, • A place where reliability and professionalism are valued, • Clear processes, clear expectations, and no drama Our best people stay because they enjoy the work, the clients, the team, and the culture. If that sounds like you, we’d like to meet you. Requirements Skills and ExperienceRequired • 1–3 years of technical support experience in a help desk with service level agreements, • Experience supporting Windows and macOS (Linux basics a plus), • Working knowledge of Microsoft 365 and basic administration, • Adding and removing users in Active Directory, • Updating group policy objects, • Understanding of networking fundamentals (DNS, DHCP, IP addressing), • Troubleshooting network connectivity issues on workstations, • Ability to diagnose common hardware and software issues, • Strong customer service skills, • Clear written and verbal communication, • Ability to lift up to 60 lbs and travel to client sites, • Valid driver’s license and reliable transportation, • CompTIA A+, Network+, or equivalent, • Exposure to supporting printers, scanners, and office hardware Benefits Paid time off, 401K match, paid group medical, dental, vision, and life insurance.

Job DescriptionDescription: COMPANY DESCRIPTION: Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness. POSITION SUMMARY: The IT Support Analyst will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of hardware and software issues for the purpose of improving user and departmental productivity, security, efficiency, and connectivity. Supports URM staff with computer and telephone related instruction, set-up, and maintenance. Set up desktops, telephone, and related electronic equipment, as needed. CORE WORK PRINCIPLE: Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas. ESSENTIAL FUNCTIONS: Supports URM staff with computer and telephone related instruction, set-up, and maintenance. Set-up desktop, telephone, and related electronic equipment, as needed. • Provide IT Helpdesk support and manage requests workflow., • Administer and maintain staff ID badge system and door access control system., • Configure/install/troubleshoot Unifi switches., • Perform software and hardware installation, maintenance, and upgrades., • Purchase IT related items, as needed., • Administer telephone system including phone / voicemail / fax adds, moves, and changes., • Assist in maintaining Active Directory and Office 365 including creation of new user accounts and user groups., • Monitor desktop Antivirus system., • Provide training for the various software and hardware products used., • Install, diagnose, maintain, and troubleshoot network and telephone cabling., • Travel to Sylmar, South Central Los Angeles, Covina, Whittier, and Torrance locations to meet accountabilities, as required., • Conduct tasks and projects assigned by the Director of Technology., • Commitment to URM mission, vision, and core values. In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job. • Required manual dexterity for occasionally reaching and lifting small objects, and operating office equipment. In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment. • The office is clean, orderly, properly lit, and ventilated., • Noise levels are considered low to moderate. Requirements: EXPERIENCE, EDUCATION AND LICENSURES: • High school diploma or equivalency., • Two years prior related experience., • A+ and/or NET+ certification (or demonstrated equivalent skills)., • Ability to communicate both orally and in writing., • Good working knowledge of Windows 11, Server 2012/2016, RingCentral UCaaS, IBM MaaS, and Microsoft 365., • Good working knowledge of Microsoft Office products., • Good organizational and project management skills., • Ability to solve practical problems and conduct responsibilities under minimal supervision., • Strong customer, quality, and results focus., • Ability to interact effectively at all levels and across diverse cultures., • Ability to be an effective team member., • Ability to adapt as the external environment and organization evolves. #ZR

Job Description Job title: Tech Ops - IT Analyst / Los Angeles, California Our Company We’re more than just a workplace — we’re a community of people who care about doing meaningful work, supporting each other, and growing together. Whether you’re just starting out or looking to take the next step in your career, we believe in creating roles that energise, challenge, and inspire. We’re committed to designing jobs that are sustainable, flexible, and aligned with your strengths — because we know that when work works for people, people do their best work. Visit our Careers Portal to explore our culture, benefits, and current opportunities. You’ll find stories from our people and insights into how we work. A brief summary As a key member of the Gravity Media production team, the Tech Ops - IT Analystfle supports engineering teams through hands-on deployment troubleshooting, and maintenance of network equipment, IT systems, IPTV networks, and broadcast production technology. This role includes on-site support for both regional and global events, with travel (domestic and international) required for roadshows—sometimes up to four weeks at a time. The ideal candidate is a strong problem-solver who enjoys working in fast-paced environments, provides excellent customer support, and follows structured Problem and Change Management processes to maintain reliable systems and infrastructure. What you’ll be responsible for • Deliver high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log, alarms or data to determine the health of systems and hardware., • Assist with activities to triage and escalate system or network outages to reduce downtime., • Understand and execute change management activities in a high availability environment., • Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value., • Effectively manage and oversee IT asset inventories., • Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions., • Update and maintain documentation, • Foster positive, healthy, and enthusiastic relationships with various customers, manage their expectations, and communicate status regularly with customer contacts. This role is for you if BASIC QUALIFICATIONS • High school or equivalent diploma, • 1-2 years of corporate setting Windows, Mac or Linux Operating systems support experience, • 1-2 years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience, • 1-2 years of troubleshooting in a multi-user high availability environment experience, • 1-2 years of PC repair, troubleshooting, deployment experience, • Experience in customer-facing roles, • Structured cabling experience working with copper and fiber, • Can travel to local sites up to 50% of the time, • Ability to interface professionally with customer executives and employees., • Ability to see problems through to resolution and communicate progress and results to customers., • High degree of autonomy and ability to self-manage is required., • Physically capable of picking up and moving computer/broadcast/network hardware PREFERRED QUALIFICATIONS • Bachelor's degree, • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications, • 1+ years of scripting language, or 6+ months of system administration experience, • Experience supporting IT, broadcast production, or Audio-Visual systems at live events, conventions, conferences, or relevant gatherings

Job Description Are you seeking a fun, collaborative and dynamic environment where your contributions as IT Operations Support Analyst will be recognized? If the answer is yes, apply to become a member of Mission Valley Bank's valued, talented and proven team, dedicated to service excellence. Reports to the IT Manager and provides day‑to‑day technical assistance to end users, manages incoming service requests and incident tickets, and ensures timely resolution or escalation of issues. The role is responsible for the support and health of banking systems and applications, including CORE (Fiserv Premiere) and intranet (SharePoint). The IT Operations Support Analyst will play a critical role in ensuring system reliability, performance and alignment with business needs, while fostering collaboration across departments and championing continuous improvement. This is a full-time onsite position located in Burbank CA. Essential Duties and Responsibilities • Serve as the primary point of contact for all IT-related issues related to access, troubleshooting, and service requests. Troubleshoot and resolve Level 1 issues related to:, • Workstations, peripherals, and basic network connectivity, • Log, track, prioritize, and manage support tickets from initial request through resolution, ensuring accurate documentation and timely communication. Escalate complex or unresolved issues to IT team, managed service providers, or vendors as appropriate., • Identify recurring issues and recommend improvements to reduce future incidents., • Manage the Bank's IT asset inventory, including laptops, peripherals, mobile devices, and related equipment throughout their full lifecycle., • Prepare, image, configure, deploy, and document IT equipment for new hires in coordination with HR and hiring managers., • Replace, troubleshoot, and coordinate repair or decommissioning of broken, damaged, or obsolete IT assets., • Maintain accurate asset records, including assignment, condition, location, warranty status, and return of equipment during employee offboarding., • Serve as the main point of contact for all FISERV Premier applications. Monitor, support and maintain Fiserv, Ancillary Fiserv and relevant apps, modules, and teller systems for both the Bank's employees and FISERV., • Become the Subject Matter Expert (SME) on Fiserv Premier as it relates to the Core, Specifications, Integrated Teller, and Payments Exchange to get the most out of these programs for efficiencies and information., • Manage the change and upgrades process, including planning, deployment, testing, maintenance, upgrades, support., • Routine review of data stored in the system to ensure accuracy and integrity of information., • Evaluate and implement application enhancements or replacements to optimize business performance., • Document system configurations, workflows, and procedures., • Monitor and enforce data governance, application security, and compliance standards., • Train end users on system best practices and new features/functionality of the system., • Understand roles and assignments in each application/system., • Assist IT Manager with non-routine or complex technological matters., • Bring any suspicious activity to the attention of a supervisor, or the Bank Secrecy Act Officer., • Follow all Bank policies and procedures to ensure compliance with all laws and regulations., • Understand and adhere to regulatory guidelines including but not limited to FCRA, BSA, GLBA, etc. as the regulations pertain to the employee's job function., • Embrace MVB's core values ACCEPT, show respect for cultural differences; promote working environment free of harassment of any type; support a diverse workforce and affirmative action. Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies and procedures. Basic Requirements • Bachelor's degree in computer science or technology related field, and 3 years of IT/help desk experience required., • Banking or financial institution experience required., • Excellent knowledge of applications, integrations and data management., • Ability to communicate at all levels. Good verbal and written communication skills., • Ability to interact with all levels of clients, staff, and management., • Ability to work independently with limited direction from supervisor., • Ability to work successfully in a deadline driven environment., • Excellent attention to detail and accuracy; good organizational, research and follow-up skills., • Strong PC skills, (system knowledge), and Excel and Word. About Mission Valley Bank We are an independent commercial business bank focused on the financial needs of small and mid-sized businesses and their owners, professionals, entrepreneurs and high-net-worth individuals. Launched in July 2001, headquartered in Sun Valley, CA, our organizers and founders are local business people and bankers who have worked in - and served - this community for many years. We understand the importance of developing and building strong relationships within the communities we serve, providing exceptional financial solutions and acting as Trusted Advisors to each of our clients. Mission Valley Bank knows that being an outstanding bank requires both knowledge and delivering superior service to our customers. Every day we perform with an uncompromising commitment to the highest customer service standards. We seek talented and proven individuals who share these standards to join our team. Physical Demands / Work Environment This is primarily a sedentary position that requires extensive computer work. While performing the duties of this job, the employee is frequently required to stand; sit and use hands to type, reach with hands and arms and talk or hear. The employee is occasionally required to walk, stoop, and kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. In the performance of the duties of this job the employee is required to travel, drive a motor vehicle, and communicate using telephone and e-mail. The noise level in the work environment is usually moderate. Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply! Mission Valley Bank is committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We offer a competitive compensation and benefits package including a 401K plan. Mission Valley Bank will not reimburse for relocation. Mission Valley Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Pre-employment background checks are required for all positions. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job Posted by ApplicantPro

Job Description Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We’re seeking a reliable and personable Level 2 Technology Support Specialist who can confidently troubleshoot in Windows, macOS, and Linux environments, communicates effectively, follows established processes, and consistently delivers an excellent client experience. This role is ideal for someone seeking a long-term career in MSP support—not for those looking to use it as a fast-track into DevOps, cloud engineering, or SOC work. We invest heavily in training and expect a stable, long-term fit. What You’ll DoTechnical Responsibilities • Troubleshoot and resolve Level 2 issues across Windows, macOS, and Linux, • Close 8 to 10 tickets per day, • Support Microsoft 365, Azure AD, and common SMB infrastructure, • Diagnose network issues (DHCP, DNS, VLANs, VPNs, Wi-Fi), • Configure and deploy desktops, laptops, and small office hardware, • Assist with onboarding/offboarding, • Perform patching, updates, and maintenance following SOPs, • Escalate only when appropriate, • Communicate clearly with technical and non-technical users, • Keep clients calmly informed during issue resolution, • Document work thoroughly, • Stay within process—no shortcutting, no freelancing, • Maintain accurate records, inventory, and ticket notes, • Participate in an on-call rotation Who Thrives in This Role The right person: • Is personable and patient, • Completes tasks fully—no loose ends, • Stays organized and documents everything, • Balances speed with thoroughness, • Communicates consistently, • Enjoys troubleshooting across multiple OSes, • Wants a long-term role in MSP work, • Learns steadily but isn’t chasing cloud/DevOps/SOC career pivots, • Keeps their cool under pressure, • Appreciates clear structure and predictable processes Requirements These are must-haves. • 3–5 years in a helpdesk, MSP, or technical support role, • Solid troubleshooting in Windows, macOS, and Linux (basic-to-intermediate Linux required), • Confident with Microsoft 365 and Azure AD admin tasks, • Strong understanding of networking fundamentals (DNS, DHCP, IP addressing, Wi-Fi, VLANs, VPNs), • Experience supporting remote workers, • Familiarity with printers, scanners, and peripherals, • Strong written and verbal communication skills, • Ability to lift up to 60 lbs and travel locally, • Valid driver’s license and reliable transportation Preferred (Not Required) • CompTIA A+, Network+, or equivalent certifications, • M365 or Azure certifications, • Experience with RMM/PSA tools, • Basic scripting familiarity (PowerShell, Bash), • Prior MSP experience Who Should NOT Apply This role is NOT a fit if you: • Are aiming for DevOps, cloud engineering, SOC/SIEM roles, or cybersecurity analyst positions, • Want deep engineering projects instead of user support, • Are uncomfortable documenting work or following SOPs, • Prefer to work alone without client interaction, • Want rapid title changes or constant novelty, • Get frustrated with non-technical clients, • Don’t plan to stay at least 2–3 years, • Dislike occasionally traveling to client sites Why Join Alcala Consulting • Stable MSP with a 27-year track record, • Supportive, professional, no-drama team culture, • Real training and growth within the MSP path, • Exposure to diverse environments and technologies, • Clear expectations, clear structure, and a reliable workload, • A team that values professionalism and strong client relationships If you’re technically solid, personable, and want a long-term MSP career—not a stepping stone—we’d love to meet you. Benefits • Comprehensive benefits package, including health, dental, and vision insurance., • Retirement plan with company match., • Paid time off and holidays., • Opportunities for professional development and career growth., • A supportive and collaborative work environment.

Job DescriptionAre you passionate about developing and implementing effective treatment programs? Join our team as a Program Manager! In this role, you’ll work closely under the supervision of a Board Certified Behavior Analyst (BCBA) to create and oversee Applied Behavior Analysis (ABA) treatment programs. You’ll develop skill-based programs, behavior intervention plans, and provide training and feedback for interventionists and parents. If you’re committed to making a positive impact, we’d love to hear from you! Responsibilities: • Develop, evaluate, and modify skill-building programs and behavior intervention plans., • Monitor treatment effectiveness and make necessary adjustments., • Conduct functional assessments and analyze data., • Train and supervise clinical staff in ABA interventions., • Provide consultation and training for interventionists, paraprofessionals, and parents., • Manage caseloads and ensure timely documentation and report submission., • Collaborate with families and caregivers to develop behavior support strategies., • Attend staff meetings and professional development sessions., • Support the Clinical Director in expansion efforts., • Network and attend community events., • Uphold DV Therapy’s Core Values: Respect, Engaged and Driven, Super Flexible, Proficient, Empathetic, Communicative, Tenacious. Qualifications:, • Master’s degree in Applied Behavior Analysis or related field., • 2+ years of experience providing direct services to clients with developmental disabilities or behavioral health diagnoses., • Experience in developing program plans for children with autism and related disorders., • Training in various intervention techniques (e.g., communication training, parent training, social skills training)., • Exceptional interpersonal and communication skills., • Strong organizational and time management skills., • Familiarity with DV Therapy services and operational workflows., • Analytical mindset to assess client needs and optimize service delivery. Benefits: We offer different benefits based on your work schedule: Full-Time and Part-Time. Please see below our benefits. As a Full-Time employee, you are eligible for the following benefits in accordance with our DV Therapy Inc policy. Benefits may be changed or removed at any time., • 5 accrued sick days. Sick time begins accruing on the first day of employment; however, employees may not use their accrued sick leave until they have reached 90 days of employment., • 6 holiday pay days * must meet requirements, • Health Insurance if you choose to opt in after 60 days, • 401k, 4% contribution *during open enrollment after 1 year of employment, • $150 CEU reimbursement with approval after 1 year of employment, • Professional Liability Insurance, • $3 bilingual bonus per session, • Covered T-Mobile Plan Option, • Gym Stipend Option after 90 days of employment, • LifeMart - Discounts to theme parks, travel, entertainment, and more, • LifeCare - Mental Health Resources - 9 free consultations a year As a part-time employee, you are eligible for the following benefits in accordance with our DV Therapy Inc policy. Benefits may be changed or removed at any time., • 5 accrued sick days. Sick time begins accruing on the first day of employment; however, employees may not use their accrued sick leave until they have reached 90 days of employment., • Professional Liability Insurance, • $3 bilingual bonus per session, • Covered T-Mobile Plan Option, • LifeMart - Discounts to theme parks, travel, entertainment, and more, • LifeCare - Mental Health Resources - 9 free consultations a year About Us: DV Therapy is a multidisciplinary clinic providing ABA, OT, and Speech services to clients in both in-home and clinical settings. We are committed to delivering compassionate care, effective treatment plans, and continuous support to our clients and staff. Follow us for updates and clinic highlights: Instagram: @dvtherapyinc LinkedIn: DV Therapy Learning Center

The Network Data Analyst monitors the daily performance of a very large Federal enterprise messaging network and identify key performance issues. Responsibilities of the Network Data Analyst Mid:. Use network tools to run reports and develop recommendation for actions to be taken based on performanc

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