Bilingual Front Desk Clerk - Lead
hace 2 días
Pasadena
Job DescriptionBenefits • Paid Time Off & Paid Company Holidays, • Medical, Dental, Vision & Life Insurance, • Flexible Spending Account (FSA), • 403(b) Retirement Plan with Company Match, • Short-Term & Long-Term Disability, • $0 Copay for Legacy Provider visits, • $0 Copay for prescriptions filled at Legacy Pharmacies, • Travel Insurance & Pet Insurance, • Subsidized Gym Membership, • Be the first friendly voice or face our patients encounter, setting a positive tone for their entire visit., • Thrive in a supportive and collaborative environment where your contributions are celebrated., • Engage in impactful work that directly benefits the health and well-being of our community., • Take advantage of opportunities for personal growth and professional development., • Join a mission-driven organization focused on enhancing community healthcare.Key Responsibilities, • Answer and route incoming calls with professionalism and care., • Perform client intake and notify appropriate staff of arrivals., • Accurately enter patient information into databases., • Follow appointment and cash handling procedures., • Complete opening and closing procedures, and prepare daily deposits., • Maintain a tidy and orderly clinic lobby., • Participate in the Performance Improvement Program., • Assist with staff training and development for a great patient experience., • Monitor patient flow and communicate necessary staffing adjustments., • Handle escalated customer service issues to ensure smooth patient flow., • Support special projects and initiatives., • Evaluate staff performance and provide constructive feedback., • Facilitate communication between patients and providers regarding delays or issues., • Review provider schedules for potential errors or discrepancies., • Monitor office supply levels and manage orders as needed., • Promote a professional, courteous environment for all., • Work effectively as part of a team to meet departmental goals., • Apply a team-based approach within the primary care medical home context., • Attend required safety training programs., • Operate equipment safely and maintain work area standards., • Report safety concerns promptly., • Follow Legacy’s exposure control plans and safety protocols., • Perform other duties as assigned.Minimum Qualifications, • High school graduate or equivalent required., • Bilingual preferred., • Pleasant, professional, and articulate phone voice., • Ability to multi-task and handle many incoming calls or patients at once., • Efficient and accurate data-entry skills., • Computer literacy and multi-line phone or switchboard experience., • If no experience, the prospective receptionist must be able to learn it quickly., • Basic knowledge such as basic math, alphabetical or numerical filing may also be required. Powered by JazzHR 6o0Ev7ZdAA