Dispatch Coordinator
2 days ago
Austin
Description: At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction. Today, we’re one of the fastest-growing pool service companies in Texas, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too. • Health, dental, and vision insurance, • Company-paid short & long-term disability, • Employee Assistance Programs (EAP) for mental health and wellness, • Paid time off, • 10 paid company holidays, • Training and development opportunities, • Employee Purpose Plan, • A high-impact leadership role in a fast-growing pool service company, • Full-time: Monday–Friday, 8:00 AM – 5:00 PM Responsibilities: • Serve as the primary point of contact for customers, ensuring a positive and consistent customer experience across repairs, service and sales departments., • Perform regular follow-ups with customers to confirm service satisfaction and address concerns promptly., • Communicate service updates, schedule changes, and relevant information to customers in a timely and professional manner., • Coordinate with branch managers and field teams to relay customer requests and service needs., • Identify opportunities to improve service processes and customer experience., • Maintain accurate and detailed documentation of customer interactions, service records, and assigned accounts. Apply today and dive into a leadership career that makes a splash! Requirements: What We’re Looking For • High school diploma or equivalent required., • 1+ year of experience in customer service, administrative support, or service coordination roles., • Strong verbal and written communication, • skills., • Ability to manage multiple tasks, prioritize effectively, and stay organized in a fast-paced environment., • Comfortable using computer systems, scheduling software, and customer management tools for documentation, scheduling, and internal communication., • Experience in service-based or field-service industries., • Familiarity with scheduling, dispatching, or service coordination processes., • Experience using CRM, workforce management, or ticketing systems., • Bilingual communication skills (English/Spanish) preferred., • Demonstrated ability to handle customer concerns and resolve issues professionally. PI74daef0425cb-37344-39694644