82 Best online admin Jobs in Dallas, Texas (April 2026)

Director of Operations

9 days ago

Dallas

Job Description Join the Mission. Change Lives. Grow With Us. At Winners Circle Group, we believe healing happens through connection, compassion, and clinically excellent care. We are a growing team of passionate professionals dedicated to empowering individuals and families facing mental health and behavioral challenges. Whether you're a licensed therapist, case manager, qualified mental health professional, or administrative professional — your role here matters. We foster a collaborative, supportive environment where your work is valued, your voice is heard, and your growth is prioritized. If you're ready to be part of a purpose-driven organization that believes in both client transformation and team development, explore our openings below. 📍 Multiple locations across Texas 💼 Competitive benefits & training 🧠 Trauma-informed, culturally responsive care 🤝 A team that truly supports each other Winners aren't just born - they're built. Join the circle. Position Overview: The Director plays a critical leadership role in ensuring the smooth, compliant, and client-centered operation of their assigned site(s) at Winner's Circle Group of Texas. This position blends strategic oversight with day-to-day operational management, emphasizing client care quality, team development, regulatory adherence, and community engagement. The Director also functions as a bridge between executive leadership and frontline staff, ensuring alignment with organizational goals and values. Key Responsibilities: Leadership & Operations  Provide leadership and structure to both management staff and clinicians through effective supervision, trainings, and scheduled meetings.  Attend weekly meetings with upper management to review site financials, weekly performance metrics (e.g., QMHP hours, supervision compliance), and operational updates.  Promote company culture and client satisfaction through active engagement, staff modeling, and high accountability standards.  Serve as a direct liaison between the site and external community partners, ensuring a positive reputation and strong network of agency support. Recruitment, Retention & Onboarding  Lead continuous hiring efforts and ensure effective onboarding in accordance with SOPs.  Collaborate in staff retention strategies and monitor team morale and performance.  Supervise completion of all mandated staff training and provide feedback/coaching as needed. Compliance Quality Assurance  Assure adherence to all state, federal, and Medicaid regulations, including employee credentialing and documentation.  Ensure timely and accurate completion of ISPs, Quarterly Reviews, and client assessments.  Monitor and audit client records to ensure completeness and accuracy (including referrals, assessments, ID/insurance documentation).  Work with Executive Admin to maintain and validate all client-related data in internal systems (e.g., Lauris Online, Shared Drives). Client Management  Ensure each site maintains 200 active clients, properly assigned and tracked.  Review and resolve issues on new/unassigned/discharged lists within 7 days.  Oversee and ensure quality and timeliness of ISPs (within 24–48 hours of referral), including SMART goals, proper signatures, and full form completion. Documentation Reporting  Oversee monthly disbursement of progress notes to CPAs, SILs, and community partners by the 5th of each month.  Maintain and oversee all client files, ensuring documents such as referral forms, CANS/ANSA, assessments, and Medicaid cards are present and up to date.  Submit weekly Director Reports by 2:00 PM each Monday. Meetings & Community Involvement  Schedule and facilitate regular internal meetings: o Clinician Meetings – Bi-weekly (virtual or in-person) o Supervisor Meetings – Weekly (in-person) o Director Meetings – Weekly (virtual)  Ensure meeting spaces are properly prepared and minutes uploaded within 24 hours.  Identify and promote community engagement opportunities to strengthen agency visibility and support client acquisition. Team Management & Supervision  Review Supervision Shared Drive to confirm staff completion of mandated clinical supervision.  Enforce policies that prohibit employment of unqualified or non-compliant staff.  Handle escalated employee or client concerns promptly and professionally. Administrative Oversight  Oversee payroll processing and documentation of attendance, tardiness, or absences.  Collaborate with administrative staff to maintain a clean, fully-stocked, and visitor- ready office environment.  Ensure administrative duties and responsibilities are consistently fulfilled as outlined in the Admin Checklist. Strategic Growth & Innovation  Support company expansion by identifying and implementing strategies for growth and program development.  Maintain strong relationships with CPAs, CPS/DFPS, and other community stakeholders to foster continued referrals and collaboration. Minimum Qualifications:  Bachelor's or Master's degree in Social Work, Psychology, Public Administration, or a related field (preferred).  5–7 years of experience in clinical operations, nonprofit leadership, or behavioral health administration.  3 years of leading a team of 20 or more people  Deep knowledge of Medicaid compliance, electronic health records (Lauris), and ISP protocols.  Demonstrated ability to lead teams, manage multiple priorities, and maintain composure in high-stakes environments.  Excellent interpersonal, organizational, and communication skills. At Winners Circle Group, this isn't just a job — it's a calling. If you're passionate about helping others heal, grow, and reclaim their lives, we want to hear from you. Apply today and be part of a team that's rewriting the story of mental health — one person, one family, one community at a time. Let's build something meaningful - together.

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