Performance improvement jobs in Yonkers, New York - Page 5Create job alerts

Job Description Ascend Wellness Holdings (AWH) of Fort Lee, NJ is looking to hire a Dispensary General Manager! Are you a leader who can be a champion for change? Can you prioritize multiple tasks and manage your time effectively in a fast-paced atmosphere? Do you treat people with respect and act with integrity? If yes, you might just be perfect for this retail management position! Job Summary The General Manager is responsible for the execution of retail store and sales operations and delivering consistent, best-in-class customer experiences that drive profitable top-line sales. All General Manager duties and responsibilities must be executed with a commitment to the values of Ascend Wellness Holdings and its subsidiaries, and in a manner that supports our team, customers, and communities. Key Responsibilities Drive Results (Financial Performance) Focus on achieving and exceeding revenue, profitability, and performance targets through strategic planning, data-driven decisions, and proactive action. · Track revenue, margin, and budgetary targets-coach to results · Monitor sales performance daily/weekly/monthly and adjust strategy as needed. · Optimize product menus, mix, pricing, and promotions with Commercial Corporate Teams. · Manage menus (banners, sequencing, deals, promotions, add-ons). · Maximize delivery performance where applicable. · Maximize curb side performance where applicable. · Collaborate cross-functionally to test and scale new revenue-driving initiatives. · Activate action plans when KPIs fall below target (staffing adjustments, targeted promos, re-merchandising). · Optimize profitability through fiscal discipline, cost management, accurate reporting, and fiscal accountability. · Approve payroll, PTO, and overtime. · Review and act on sales, invoices, and performance reports. · Monitor and reduce controllable expenses. · Analyze P&L for margin improvement opportunities. Elevate Customer Experience Deliver exceptional service, build loyalty, and create memorable in-store experiences. · Maintain non-negotiables (add-on menus, Ascend Pay, Legends Club, welcome greeter, refreshments). · Lead by example on the sales floor. · Optimize customer flow and merchandising (check-in, traffic flow, kiosks, displays, signage). · Schedule and activate pop-ups. · Use customer feedback to improve operations. · De-escalate customer issues professionally. · Respond to Google Reviews via Edge within 24 hours. · Work directly with Call Center to ensure customer experience. · Drive customer loyalty programs (Blue, Gold, Platinum, Legends). · Drive Pay by Bank results. · Integrate community engagement events into CX strategy. Operational Excellence Ensure flawless execution of daily store operations and uphold brand standards. · Manage opening/closing procedures, cash handling, scheduling, receiving, RFS. · Oversee inventory control, replenishment, shrink prevention, and merchandising standards. · Coordinate vendor logistics and deliveries. · Work with Retail Operations Maintenance on repairs and capex. · Maintain operational checklists for consistency. · Integrate inventory best practices S.O.P.s (timely in-take, aging management, cycle counts, vault organization, accessory replenishment). Market & Competitive Awareness Continuously monitor and respond to competitive activity to maintain a strategic advantage. · Conduct regular competitive store walks within a 5-10m radius. · Perform daily/weekly competitive menu reviews. · Communicate insights to Regional and RPM. Lead & Develop Talent Attract, develop, and retain high-performing teams through coaching, engagement, and recognition. · Recruit, hire, train, and coach staff. · Manage labor scheduling to balance costs and service needs. · Conduct talent reviews and succession planning. · Foster a positive, customer-focused culture. · Activate incentive programs. · Communicate corporate direction through daily chat ins and meetings. · Partner with HRBPs on employee relations. · Daily Follow up on attendance tracker. Ensure Compliance & Safety Uphold legal, regulatory, and company standards while maintaining a safe workplace. · Ensure adherence to company policies, state cannabis regulations, labor laws, and health/safety standards. · Ensure State and company compliance standards are always maintained. · Ensure state and company audit ready at all times. · Build strong relationships with regulators and local authorities. · Ensure all employees are trained/certified before independent work. Strategic Growth & Innovation Identify, pilot, and scale initiatives that drive future growth and brand relevance. · Develop local marketing and community engagement programs with marketing partners · Execute seasonal or promotional merchandising changes. · Collaborate with RD, RPM & Regional Menu Manager on local promotion ideas and menus. · If requested, Pilot new in-store concepts (Loyalty Programs, vendor pop ups, Meet the Grower events' employee sampling) and provide feedback. Qualifications & Skills • Bachelor's degree or 7+ years' experience in lieu of degree, in a supervisory or management role in a retail setting, specifically with POS business operations, knowledge of inventory control systems and strong retail business acumen, • Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, • Cannabis industry working experience preferred but not required, • Must be at least 21 years of age, • Exceptional customer service skills, • Positive attitude, team player and strong work ethic, • Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures, • Must pass any and all required background checks, • Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry, • Must be able to obtain and retain a Registered Agent Card issued by the state of operation, • Must have excellent organization and time management skills, • Must be focused, and detail oriented, • Must be able to communicate clearly and effectively Working Environment This position primarily performs duties onsite in a retail dispensary store environment. Company Overview Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand. EEO Statement Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Job Description BASIC FUNCTION The Assistant Financial Center Manager provides exceptional customer service while attending to customers' needs. The AFCM creates and fosters a cohesive team and promotes a positive work environment while overseeing the Financial Center Service Reps who perform both routine financial transactions and/or customer service functions. May cover multiple branches within the region. Assists tellers with more complex tasks and schedules the work flow. Demonstrates sound judgment and accountability with operational standards. Provides leadership, conflict resolution, process improvement and communication to the Financial Center Service Reps. Responsible for performing audit functions, participates in daily branch opening and closing procedures and required to perform operational tasks, coaching and performance management. In the absence of, or assisting the Financial Center Manager, responsible for the overall branch management including but not limited to operations, sales management and productivity. MAJOR RESPONSIBILITIES • Responsible for managing and executing the operations of the teller line, • Is the second in charge in the branch and is the acting manager in the absence of the Financial Center Manager, • Ensures all FCSRs are proficient with operations and compliance as it relates to their job, • Daily/Weekly/Monthly scheduling and coordination of teller line workflow, • Operates a teller draw and/or fills in on the platform as needed, • Ensures all FCSR’s and themselves actively & successfully participate in the internal sales process on a daily basis to meet all referral and sales expectations, • Assists the Financial Center Manager with the accurate completion of the branch monthly self-audit program, • Observes, coaches and develops FCSRs on an ongoing basis, • Recommends and implements the performance management process with FCSRs as needed, • Required to travel & work at other branches as needed, • Good interpersonal skills, including listening, written and verbal communication, • Ability to work with a wide variety of personalities in a courteous and professional manner, • Solid math and analytical skills, • Ability to understand and follow safety and security practices, • Strong relationship building skills, • Proven ability to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities, • Strong customer service/advocacy skills, • Good organizational and time management skills, • Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office, • Ability to evaluate others on their performance, • Ability to effectively coach, develop and manage staff performance Education • Minimum of 2-5 retail banking experience Benefits • Holidays, • Vacation, • Health/Dental, • Vision Service Plan, • Short Term Disability, • Long Term Disability, • Life Insurance, • Flexible Spending Accounts, • 401k Savings Plan, • Tuition Reimbursement, • Employee Assistance Program, • Free Employee Checking Account

Job Description Fresh Express Brand is the U.S. market leader of the Value - Added Salads category. We deliver great tasting, nutritious, convenient healthy snacks and ready-to-eat salads to health-conscious consumers. Our Company is a passionate group of professionals that care about quality of life, quality of work, and quality of people. We're building the processes, tools and people needed to fuel our continued growth the North American Market. We are currently looking for a talented individual preferably based in the New Jersey/New York area to manage the independent customer base throughout the Metro NY – working together with a supportive merchandiser team. Position Summary: The RCM (Regional Customer Manager) is responsible for managing and executing all retail sales initiatives within the NY area, i.e. volume, revenue, market share, and corporate initiatives. The RCM works in a collaborative manner with all functions within the company such as Customer Service, Operations, Marketing and Revenue Finance to exceed volume and revenue targets. Primary Responsibilities: • Develop and execute sales plan and budgets that aligns company & distributor strategies/tactics to achieve Business Targets: Volume, Revenue, Market Share and ACV., • Analyze monthly customer performance and DC to determine areas for improvement., • Present category management data to customers, • Assist in development of customer pricing protocols, • Identify, develop, recommend, implement and measure action plans that benefit the customer and the company, • Influence account activities in all areas to support company objective, • Manage Marketing Development Funds/ Budgets, • Manage, coordinate, modify and tailor forecasting/planning processes to customers (distributors) in order to maximize production and customer service and minimize costs., • Work and collaborate with in-store personnel and retail operations to improve in-store practices, handling / merchandising., • Review new business proposals and develop pricing recommendations., • Assist with product pricing strategy and P&L development', • Develop accurate monthly volume and sales forecast, • Fulfill Sales Dept. requests for product information and develop sales presentations, • 5 years of direct and/or indirect selling experience within a consumer-packaged goods company, with an emphasis in Perishables., • Strong knowledge of NY Metro retailers as well as Distributors, • Experience with Category Management, • Strong communication, selling and negotiating skills., • Understanding of value selling, promoting and selling products and services. This includes tactics; presentation skits, sales & negotiating techniques, • Excellent communication and relationship building skill's, problem solving organizational., • Strong technical and organizational skills, • Collaborative & results/goal oriented', • Understands the important rote of Category Management and implementing the strategic management of product groups through retailer partnerships, which aims by satisfying consumer and shopper needs Other Information: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Job Posted by ApplicantPro

Job Description Company Overview Seasons Supermarkets is one of the largest kosher supermarket chains in the nation. At present, there are eight Seasons locations across the Tri-State area with plans to expand. Seasons offers its customers a full-service kosher shopping experience where everyone, including its highly dedicated associates, is treated like family. We are seeking an experienced and motivated Assistant General Manager to join our team. The Assistant General Manager plays a key leadership role in supporting the General Manager with all aspects of store operations, ensuring smooth daily functions, high customer satisfaction, and a positive work environment for associates. This position requires strong leadership, organizational skills, and the ability to drive results through effective management and collaboration. Responsibilities include but are not limited to: • Assist the General Manager in overseeing all areas of store operations, including the front end and individual departments., • Drive sales performance, ensure cost control, and optimize labor utilization for maximum efficiency., • Support workforce planning, scheduling, and event coordination to align with business goals., • Collaborate with department managers to set objectives, monitor performance, and achieve store targets., • Ensure effective implementation of weekly sales flyers and in-store merchandising initiatives., • Maintain store sanitation and cleanliness in compliance with local health and safety regulations., • Partner with the Corporate Audit team on merchandising, product placement, and presentation standards., • Communicate with the Corporate Liaison regarding employee relations, reviews, training, and engagement activities., • Promote a culture of teamwork, professionalism, and accountability among associates and supervisors., • Provide leadership, coaching, and support to staff to ensure high standards of customer service and operational excellence., • Minimum of 5 years of management experience in a large retail or wholesale business., • Proven ability to lead teams with professionalism, authority, and creativity., • Strong decision-making, communication, and organizational skills., • Ability to motivate and inspire others to achieve store and company goals., • A customer-oriented individual with a genuine passion for delivering exceptional service., • Experience in sales growth, process improvement, and operational efficiency., • Strong problem-solving and leadership abilities., • Health Insurance, • Dental & Vision Insurance, • Paid Time Off (PTO), • Free 100K Life and AD&D Insurance, • Short-Term Disability Insurance, • Long-Term Disability Insurance, • Flexible Spending Accounts (FSAs), • Supplemental Insurance

Job Description The Account Manager will report directly to the Senior Account Manager. They will oversee the day-to-day billing and collections operation team and will be the main point of contact for assigned clients. The Account Manager will be responsible for all communication to the client regarding practice performance, issue resolution, and anything else related to the medical billing process Responsibilities · Be the first and main point of contact for all client needs, software concerns, and training. · Maintain constant communication with clients. · Create and document practice protocols and processes. · Work with the Senior Account Manager to turn all protocols and processes into automated rules. · Report daily on escalated issues within the assigned client and teams · Stay abreast of all industry changes regarding ICD and CPT codes. Analyze the changes and implement them across the department to maximize reimbursements among all clients · Review month end reports regarding denials with clients and Directors. · Supervise assigned operations team in all aspects of the Revenue Cycle Process. · Ensure implemented clients are streamlined with the appropriate assigned staff and are set-up appropriately · Build and maintain strong denial manager tracking system that identifies key components for improvement. · Work with your team to build on automation for clean claim submission and denial correction. Qualifications · Excellent written and verbal communication skills and strong customer service skills. · Understanding of Microsoft products especially Excel and Outlook. · Experience with practice management software with experience in MedicsPremier a plus. · Experience leading a team of RCM operational staff. · Proven ability to work with efficiency and flexibility.