Account Manager
4 days ago
Miami
Description We are seeking a dedicated Account Manager to support our operations in Miami, Florida within the aviation Maintenance, Repair & Overhaul (MRO) sector. In this contract role, you will play a critical part in managing client relationships, supporting B2B service offerings, and ensuring exceptional customer satisfaction across aircraft maintenance programs. This role is ideal for someone experienced in aviation services, technical account management, or MRO environments, with a strong ability to build relationships and drive business growth. * Manage and grow existing client accounts, including airlines, operators, and aviation service providers, ensuring long-term satisfaction and retention * Identify and pursue opportunities for MRO service expansion, including maintenance programs, repair services, and component support * Serve as the primary point of contact for clients regarding aircraft maintenance schedules, service updates, and operational needs * Respond promptly to inbound inquiries related to maintenance capabilities, turnaround times, and service offerings * Coordinate with maintenance, engineering, and procurement teams to ensure seamless execution of work scopes * Monitor account performance, including service delivery, turnaround times, and cost efficiency, and provide regular client updates * Support contract negotiations for maintenance agreements, service packages, and repair orders * Conduct market and client research to stay informed on fleet needs, industry trends, and MRO opportunities * Proactively address client concerns related to aircraft downtime, service delays, or technical issues, ensuring timely resolution * Maintain accurate records of client interactions, quotes, and sales activities within CRM and internal systems Requirements * 2+ years of experience in Account Management, B2B Sales, or Client Services, preferably within aviation, MRO, aerospace, or technical services * Familiarity with aircraft maintenance processes, components, or aviation operations strongly preferred * Strong communication and relationship-building skills, with the ability to work cross-functionally with technical teams * Experience managing high-value accounts and service-based contracts * Proficiency with CRM systems * Ability to manage multiple priorities in a fast-paced, operationally driven environment TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app () and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use () and Privacy Notice () .