Experienced Lead Plumber - Residential
1 month ago
San Diego
Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Company car, • Competitive salary, • Dental insurance, • Employee discounts, • Free uniforms, • Opportunity for advancement, • Paid time off, • Training & development This is a working leadership role. You will spend part of your time running calls, diagnosing issues, serving customers, and modeling best-in-class workmanship and the rest will focus on managing & coaching plumbers, owning performance metrics, training the team, and driving consistency across field operations. Were looking for a leader who leads by example: technically strong, customer-centered, highly reliable, and passionate about helping other plumbers grow. ResponsibilitiesLeadership & Team Management • Supervise, mentor, and support a team of residential service plumbers, • Hold daily or weekly field meetings to communicate goals, updates, and expectations, • Own key performance indicators (KPIs), including:, • Revenue and ticket goals, • Conversion rates, • Membership sales, • Warranty/quality performance, • Customer satisfaction scores, • Provide regular coaching through ride-alongs, quality audits, and real-time field support, • Support hiring, onboarding, and training of new plumbers, • Promote a culture of safety, professionalism, and accountabilityTraining & Development, • Deliver hands-on technical training and troubleshooting support, • Develop plumbers skills in communication, customer service, pricing, and workflow efficiency, • Identify performance issues and create improvement plans, • Lead training sessions on new technologies, best practices, and company proceduresWorking Plumber Responsibilities (Primary Function), • Run customer appointments daily, serving as a working field leader, • Diagnose and repair residential plumbing issues, including, • Provide clear and professional communication of problems, solutions, and pricing, • Maintain clean, safe worksites and represent the company with professionalism in every home, • Support emergency or escalated calls requiring advanced technical expertiseOperations, • Coordinate with dispatch and office staff to ensure scheduling efficiency and team productivity, • Ensure accurate documentation of work performed, materials used, and customer notes, • Maintain company vehicles, equipment, and tools in top conditionWhat Were Looking For, • 5+ years of residential plumbing service experience, • Prior leadership, training, or lead-tech experience strongly preferred, • Demonstrated ability to coach, motivate, and hold team members accountable, • Strong customer service and communication skills, • High standards of integrity, reliability, and punctuality, • Comfortable using Service Titan, • Valid drivers license and clean driving record, • Ability to pass background check and drug screeningCompensation & Benefits, • Competitive hourly base pay plus performance-based incentive / commission, • Additional compensation tied to team performance and KPI achievement, • Company vehicle, tools, uniforms, and equipment, • PTO, paid holidays, and benefits (if applicable)