Part-Time Center Associate
19 days ago
Carrollton
Job Description The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. RESPONSIBILITIES • Delivers outstanding customer service to walk-in customers and telephone inquiries, • Continuously practices good listening skills with customers, UPS Store team members, and leadership, • Takes ownership of the customer's shipping needs and offers viable solutions, • Takes action to learn all product and service offerings, alternative solutions, and industry trends, • Operates all equipment, software, and devices in an expert fashion and is willing to teach others, • Maintains a clean, organized, and safe working environment, • High school diploma or GED required, • Strong computer skills, including Microsoft Office and Adobe Suites, • Outstanding phone skills, • Strong verbal and written communication skills, including spelling and math, • Prompt, reliable, and responsible, • Able to lift 40+ pounds, • Willing and able to work 25 to 30 hours per week for a 6-day work week