Card & Digital Services Specialist
2 months ago
Pasadena
Job Description E-Central Credit Union, a progressive $170 million institution, is seeking a Card & Digital Services Specialist with a strong focus on card services and digital services. This role supports both internal teams and members, playing a key part in problem resolution, compliance, fraud monitoring, and audit reporting. Familiarity with digital fraud detection tools such as Verafin is essential to proactively identify and mitigate risk. Key Responsibilities: Card Services Support • Assist with day-to-day card operations, including issuance, account maintenance, and transaction troubleshooting., • Investigate card-related fraud, disputes, and chargebacks using Verafin and processor tools; coordinate with third-party vendors as needed., • Support mobile wallet and digital card integration features., • Ensure card servicing activities align with regulatory and network requirements (e.g., Reg E, Visa)., • Provide second-level support for escalated issues related to Zelle, Transfer Now, online banking, and mobile platforms., • Investigate and resolve technical and transactional issues in collaboration with vendors, IT, and internal departments., • Monitor digital fraud alerts and suspicious activity using Verafin and other tools; take appropriate follow-up action., • Support system testing, configuration, and deployment of new digital features and service updates., • Maintain digital issue tracking, documentation, and audit logs for internal review and regulatory readiness., • Act as the secondary point of contact for escalated card services and digital payment issues from frontline and member service teams., • Assist with card-related issues as needed, particularly in fraud, dispute, or service disruption scenarios., • Generate, review, and maintain documentation and logs for both digital and card-related Verafin fraud cases and compliance tracking., • Support internal and regulatory audits with accurate reporting and follow-up documentation., • Provide backup for back-office functions such as escheatment, wires, FinCen 314a, vault custodian, SSA requests, death claims, and ACH returns., • High school diploma or equivalent required; associate or bachelor’s degree preferred., • 3-5 years of experience in digital banking operations, card services, or back-office support in a financial institution., • Experience with digital payment platforms (Zelle, Transfer Now, ACH) and online/mobile banking systems., • Proficiency in fraud detection and case handling using Verafin., • Knowledge of relevant compliance standards (Reg E, NACHA, Visa/Mastercard guidelines)., • Strong technical troubleshooting, analytical, and communication skills., • Familiarity with banking core systems and ticketing tools (e.g., Fiserv, Jack Henry, CO-OP). This is a full-time (Monday-Friday, 8 hours/day, 40 hours/week) in-office position. The compensation for this position is $24-$32 per hour. When extending an offer of employment, the CU considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, as well as external market and organizational considerations. E-Central offers a pleasant, supportive work environment and a competitive benefits package including health, dental & vision, life & disability, flexible spending account, 401(k) with profit sharing, loan discounts, 11 paid holidays, paid sick leave, and generous paid time off.