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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    2 months ago
    $65000–$79000 yearly
    Full-time
    Spring Creek, Brooklyn

    Buffalo Wild Wings - Assistant General Manager (AGM) GAME TIME ENERGY, LIFETIME EXPERIENCE. Know what it's like to be in the stadium on game day? Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We are looking for an energetic and experienced Assistant General Manager (AGM) to help lead our team and create the ultimate experience for our sports fans. The AGM is the assistant coach, responsible for assisting the General Manager in the overall operational excellence, profitability, and guest satisfaction of the restaurant. Key Responsibilities: 1. Operational Excellence & Guest Experience: • Assist the General Manager in overseeing all daily operations, including Front of House (FOH), Heart of House (HOH)/Kitchen, and Bar operations., • Ensure the highest standards for food quality, preparation, safety, and sanitation (including adherence to ServSafe and HACCP standards)., • Model exceptional hospitality behaviors, conduct table visits, and effectively resolve guest complaints to ensure a legendary experience., • Oversee inventory management, ordering, and ensure proper receiving and rotation of vendor deliveries., • Ensure cleanliness, repair, and maintenance for the building and equipment. 2. Team Leadership & Development: • In partnership with the General Manager, recruit, interview, hire, and train all management and hourly team members., • Lead and motivate the team, conducting shift meetings and providing ongoing, timely performance feedback and recognition., • Manage and direct the work of Shift Managers, Servers, Bartenders, and Service Assistants., • Foster a positive, professional, and engaged work environment. 3. Financial Performance: • Manage shifts to achieve sales and profit goals, with a focus on controlling hourly labor and cost of goods sold., • Assist with administrative functions, including daily time punch audits and end-of-day transactions., • Contribute to local restaurant marketing initiatives to build sales and community connection. 4. Compliance & Administration: • Communicate and administer all company policies and procedures., • Ensure 100% compliance with all employment laws, health codes, safe food handling, responsible alcohol service, and safety/security procedures., • Ensure proper submission and documentation of all guest and team member-related injuries and incidents., • Minimum of 2-3 years of progressive restaurant, bar, or kitchen management experience, preferably in a full-service, high-volume environment., • General knowledge of labor laws, health codes, safe food handling, sanitation, and responsible alcohol service., • Proven ability to manage and direct the work of others, champion change, and solve problems creatively., • Strong written and verbal communication skills., • A passion for training, developing, and leading a team., • Ability to work a flexible schedule, including nights, weekends, and holidays, particularly during peak sports seasons., • Must be at least 21 years of age., • Competitive salary and bonus program eligibility., • Comprehensive benefits package (Health, Dental, Vision, etc.), • Paid Time Off (PTO)., • Excellent opportunities for learning, development, and career progression within the brand.

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  • Sales and Customer Service-learn, lead, and grow
    Sales and Customer Service-learn, lead, and grow
    2 months ago
    $45000–$65000 yearly
    Full-time
    Manhattan, New York

    Are you someone who loves working with people, thrives in a team environment, and is motivated by growth? At Fifth Avenue Group, we’re looking for ambitious individuals who want to build a career in sales and customer relations, not just find another job. We believe in developing talent from within — providing hands-on coaching, leadership training, and clear advancement paths. Whether you’re coming from hospitality, retail, or customer service, we’ll help you translate your people skills into professional success. ⸻ What You’ll Do - Engage with customers and business clients to provide exceptional service and tailored solutions. - Manage customer accounts, handle inquiries, and ensure client satisfaction. - Work closely with the sales and leadership teams to drive campaign performance. - Learn how to train, coach, and motivate others as you progress. - Contribute to a fun, team-driven environment focused on collaboration and success. ⸻ What We Offer - Hands-on training in sales, communication, and leadership development. - A positive, people-first culture that values growth, teamwork, and recognition. - Performance-based advancement — your results determine your success, not seniority. - Travel and networking opportunities for high-performing team members. - A chance to be part of a company that’s growing — and helps you grow with it. ⸻ We’re Looking For - Strong communication and interpersonal skills. - A great attitude and desire to learn. - Team-oriented with a passion for helping others. - Experience in hospitality, retail, or customer service is a plus — but not required.

    Immediate start!
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