535 Best professional development Jobs in Buffalo, New York (September 2025)

Lineage

Print and Copier Service Manager

14 days ago

Buffalo

Job Description OUR CULTURE We move to the beat of a different drum. Our core values aren’t just words on a piece of paper but something we strive to live out every day. We make a difference in the lives of our employees, their families, and our communities. We accomplish this by using our time, talents and resources. Each of our locations support local charities and we offer the opportunity to participate in international mission trips. We are committed to our culture. We rally behind our core values, and we deliver a positive experience to our customers. We celebrate our employees’ success and encourage our team members to bring their insights and recommendations to the table. Are you ready to discover your true potential? Are you ready to join the Lineage family? POSITION SUMMARY: The Regional Service Manager oversees the performance and operations for the Service Department. This role is responsible for driving technician productivity, ensuring financial performance through effective parts and contract revenue management, and maintaining appropriate staffing levels. The manager must be data-driven, organized, and capable of holding the team accountable while building a strong, healthy work culture. This individual also plays a key role in technician hiring and development, handling customer escalations, and supporting relationships with high-end clients. RESPONSIBILITIES: • Recruit, hire, train, and manage service staff in alignment with company policies and standards., • Set clear performance expectations and hold technicians accountable through regular one-on-ones, reviews, and data-backed evaluations., • Use service data such as call volume, daily productive hours, and productivity logs to monitor performance and identify areas for improvement., • Lead technician development efforts including field/in-house training, off-site vendor training, and completion of training matrices., • Ensure proper staffing levels by monitoring workload and technician efficiency, recommending adjustments as needed., • Maintain a strong team culture by balancing accountability with motivation, recognition, and alignment with company values., • Manage service department revenue and expense budgets; achieve service revenue goals and control labor, parts, supply sales, and travel costs., • Ensure timely and accurate maintenance billing, contract adjustments, and proactive outreach to customers considering cancellation., • Track and maintain accurate inventory; manage part levels and work with other locations to optimize company-wide resources., • Provide technical support and guidance to technicians as needed; attend factory trainings to stay current with core equipment., • Handle customer complaints and escalations with urgency and professionalism, especially for high-activity and high-value accounts., • Visit key accounts and ride along with technicians quarterly to ensure field performance aligns with company standards., • Lead weekly service meetings to communicate updates, track goals, and build team alignment., • Collaborate with sales and admin teams to ensure a cohesive customer experience and unified field communication., • Ensure service department and stock areas are organized, safe, and clean at all times., • Ensure first-call dispatching by 8:00 a.m. daily, review dispatch logs weekly, and support dispatcher in workload coordination., • Uphold postal regulations and service contract obligations in accordance with dealer agreements., • Complete timely employee performance reviews and submit training recommendations to the VP of Service., • Live out Lineage core values of Integrity, Growth, Family Culture, Pursuit of Excellence, and Compassion in all aspects of the role., • Bachelor’s degree preferred., • 5+ years of successful service management or supervisory experience, preferably in the mailing, copier, or related service industry., • Proven track record of leading and developing high-performing service teams., • Strong analytical skills with the ability to interpret service data and solve operational issues., • Excellent verbal and written communication skills, with confidence in handling both internal team communication and external customer escalations., • Strong organizational skills with the ability to coordinate multiple priorities and meet deadlines., • Experience using MS Office required; familiarity with e-Automate or similar service management systems is a plus., • Demonstrated business acumen and strategic thinking, especially related to technician performance, profitability, and staffing., • Collaborative team player with the ability to work across departments, including sales and admin., • Comfortable working directly with high-value clients and representing the company professionally., • This position has supervisory responsibilities. WORKING CONDITIONS AND PHYSICAL EFFORT: • This position is in a professional office environment as well as significant field activities., • This position would require some lifting (up to 75lbs)., • Filing, bending, standing, reaching with hands/arms, etc. as necessary., • While performing the duties of this position, the employee is required to speak and hear. TRAVEL: Lineage Offers full time employees with the following benefit options: • Medical, Dental, Vision Insurance, • Company paid Long Term Disability and Basic Life Insurance, • Voluntary Additional Life Insurance/AD&D, Short Term Disability, Accident Insurance, Critical Illness Insurance, and Hospital Insurance, • $1000 Health Payment Account, • 401k and Roth 401k with discretionary employer contributions, • Paid Time Off starting at 12 days, and accruals start upon hire, • Paid Holidays, • Parental Leave, • Annual Company Bonus Programs, • First Time Homebuyers Program gifting $10k towards the purchase of your first home

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