Programmer / Service Manager
7 days ago
Rye Brook
Job Description Digital Home Systems is seeking a talented and self-motivated Programmer / Service Manager to join our growing team. We specialize in luxury home automation, integrating cutting-edge systems such as Control4, Lutron, and Savant for high-end residential clients. The ideal candidate is a problem-solver who thrives in a fast-paced environment, is comfortable managing client relationships, and has strong technical and programming skills within the smart home industry. Key Responsibilities • Program, configure, and troubleshoot home automation systems (Control4, Lutron, Savant)., • Manage and execute system updates, network configurations, and remote support tasks., • Coordinate service calls, client requests, and emergency support as needed., • Collaborate with field technicians and project managers to ensure smooth project delivery., • Provide exceptional customer service and communicate technical details clearly to clients., • 2+ years of experience with at least one major automation platform (Control4, Crestron, or Savant)., • Experience or familiarity with other automation platforms is a strong plus., • Lutron HomeWorks Programming experience preferred, • Strong understanding of networking fundamentals, routers, switches, and IP configuration., • IT background or experience with system integrations is a plus but not required., • Excellent troubleshooting, multitasking, and time-management skills., • Work on luxury-level residential projects with a passionate and skilled team., • Opportunity to grow into a senior leadership role as our company expands., • Competitive compensation based on experience., • Family-Oriented Culture: Join a supportive team that values collaboration, growth, and work-life balance., • Health Insurance: Comprehensive coverage for peace of mind., • Paid Time Off: 15 days of PTO per year to recharge and enjoy life outside of work., • Paid Holidays: Celebrate 10 general holidays with your loved ones, worry-free., • Experience programming and servicing Control4, Lutron, Crestron or Savant systems, • Strong troubleshooting, organizational, and multitasking skills., • Ability to communicate clearly with both technical staff and high-end residential clients., • A proactive, solutions-oriented attitude with a passion for smart home technology.