Kids Club Attendant
4 days ago
Rosemead
Job DescriptionThe Kid's Club Attendant ensures that the Kid's Club delivers a safe and positive member experience. Responsible for delivering the ultimate customer service experience; contribute to running a clean, friendly and well-maintained club, and executing the team member basics of being on time and complying with the dress code. The Kids Club Attendant provides a safe, fun and interactive environment to children using the Kid's Club. They conduct all activities in a positive and professional manner and follow all Kids Club policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES: Child Care • Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area, • Provide child care to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs, • Participate and entertain children with games or other approved activities, • Administer first aid to children in accordance with company policy, • Project a positive friendly and caring attitude always while interacting with children and their parents Customer Service • Maintains that the Kids Club area is clean and maintained according to set standards, • Checks that all toys and other objects are clean and safe, • Ensures the safety of children in Kids club area follows all safety procedures, • Report any incidents to Kid's Club Supervisor/Lead or Operations Manager, • Report all member complaints to Kid's Club Supervisor/Lead or Operations Manager, • Report any child health concerns to Kid's Club Supervisor/Lead or Operations Manager so a Health Alert may be posted if required Administration • Verifies all parents receive copies of the Kids Club policies, • Confirms that all members utilizing Kids Club have paid for the service with a receipt that shows if they are an ultimate or fitness member, • Ensure that parent or guardian has signed a Kids Club Agreement and have signed at the register along with an emergency information card, • Ensure individual checking in the child is listed on the Kid's Club Agreement/Information Card, • Ensure parent/guardian completes and signs the Kid's Club Register when checking in and checking out children, • Ensure proper payment is received for the use of Kid's Club REQUIRED QUALIFICATIONS: Knowledge, skills & abilities: • Experience working with children, • Patience in dealing with children and customers, • Strong communication and interpersonal skills, • Attention to detail, • Energetic and Friendly Minimum certifications/educational level: • High School Diploma or GED required, • Current CPR/AED certification (required), • California employees must be Trust Line certified before working with children (required), • State specific certifications will be required (see manager for further detail) Minimum experience: