Account Manager
4 days ago
Queens
Account Manager Department: Accounts Reports To: Account Director Location: New York or Los Angeles (with travel as needed) The Account Manager is the day-to-day owner of client relationships and project delivery, responsible for driving alignment between client vision, creative development, and production execution. This role operates at the center of cross-functional teams, ensuring clarity, momentum, and accountability across fast-paced experiential projects. The Account Manager is responsible for protecting scope, managing financial performance, and identifying opportunities for account growth, while delivering a seamless and high-quality client experience. Essential Responsibilities: Client Relationship Management • Lead day-to-day client communications with a focus on clarity, transparency, and expectation management, • Guide clients through project phases, structuring feedback and approvals to maintain momentum, • Build trust by anticipating needs, identifying risks early, and offering solutions proactively, • Maintain control of communication flow to ensure alignment and efficiency across all stakeholders, • Support Account Director in leading client meetings, presentations, and status updates., • Invested in the client’s business with an eye on uncovering further opportunities Project & Account Execution Drive internal teams (Design, Production, Fabrication, PM) to ensure on time, on budget delivery • Translate client goals into clear briefs, actionable scopes, • ,Collaborate with project managers on timelines and workflows, ensuring dependencies and risks are actively managed, • Act as the central point of alignment across creative intent and build feasibility, • Hold team accountable and ensure all deliverables meet design integrity, brand standards, and fabrication constraints, • Support internal handoffs and maintain clear documentation across all phases of work., • Support development of scopes of work, proposals, and client presentations. Operational Excellence • Enforce internal processes, tools, and communication standards across all projects., • Maintain accurate, up-to-date documentation (briefs, scopes, timelines, trackers)., • Drive efficient internal meetings with clear agendas, decisions, and next steps., • Identify inefficiencies and contribute to workflow improvements across teams., • Help resolve day-to-day issues while escalating larger concerns when necessary., • Participate in project wrap-ups to identify learnings and process improvements. Financial Management • Support budget tracking, scope management, and change orders., • Partner with internal teams to ensure projects remain on budget and aligned with financial goals., • Assist in developing estimates and monitoring account performance., • Support project reconciliation with the project management team. Additional Responsibilities: • Identify and pursue opportunities to expand scope, increase revenue, and deepen client partnerships., • Contribute to account planning, including annual or project-based growth strategies., • Bring forward ideas that enhance client impact, efficiency, or innovation. Growth Opportunities: • Exposure to high profile experiential projects and clients, • Ability to build, manage, and mentor your own team of coordinators, • Hands on experience across design, production, and fabrication, • Clear growth path into an Account Director role Qualifications: Required: • 4–7+ years of experience in client services, account management, or project management., • Experience in creative, experiential, agency, or fabrication environments preferred., • Strong communication and relationship-building skills., • Strong organizational skills and attention to detail., • Ability and desire to work in a team structure., • A genuine interest in fabrication and design is highly encouraged., • Ability to manage multiple projects and priorities simultaneously., • Understanding of project workflows, budgeting, and scope management., • Familiarity with project management tools (e.g., ClickUp) and CRM systems., • Bachelor’s degree in Business, Marketing, Communications, or related field. Salary Range $85,000-$100,000 annually Benefits Medical, Dental, Vision Group Benefits 401k Matching FSA, HSA Flexible PTO and more